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Juniper Village at Preston Hollow

12400 Preston Rd, Dallas, TX 75230

For pricing & availability:
(866) 374-4058
8.5
Review score
56 reviews
Add review
8.5
Review score
56 reviews
  • 5 star
    45%
  • 4 star
    34%
  • 3 star
    13%
  • 2 star
    4%
  • 1 star
    4%
See all reviews
8.5
Review score
975 reviews
25 facilities
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Juniper Village at Preston Hollow
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Juniper Village at Preston Hollow outdoor common area
16 photos4 floor plans
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Take a virtual tour of Juniper Village at Preston Hollow in Dallas, TX

Anonymous

Child of resident/client

5.0 out of 5 stars

Review for Juniper Village at Preston Hollow

The staff was super friendly. And they let me know about practical stuff to make dad more comfortable. I really can't stress enough how wonderful Juniper Village was with Dad and us.

Read all reviews

Juniper Village at Preston Hollow

Juniper Village at Preston Hollow is an assisted living and memory care community located north of Dallas, Texas on the Dallas/Preston line and would be ideal for those looking in the north Dallas area. The community features extensive amenities, personalized services, and pet-friendly senior apartments to help your loved one feel at home. Located on about two acres of beautifully landscaped grounds, the community is surrounded by schools, churches, and a quiet residential neighborhood.

At Juniper Village at Preston Hollow, the community is ideally sized with only about 78 residents in assisted living and 24 in memory care. This means your loved one can discover an array of activities to match their preferences without feeling lost in the shuffle.

For example, the arts and crafts studio is a hub of creativity where residents gather to learn new pastimes or perfect old hobbies. To stay active, the community has multiple fitness centers as well as an engaging fitness and wellness program. If residents prefer a more relaxed day, they can find a favorite book in the library or simply take a stroll on the outdoor walking paths.

Other amenities include:

  • Community kitchen
  • Private dining room
  • General store
  • Game room
  • On-site beauty parlor and barber shop

Assisted living residents at Juniper...

Senior living options offered

  • Assisted Living
  • Memory Care

Juniper Village at Preston Hollow

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Juniper Village at Preston Hollow

8.5 out of 10
Review Score56 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.2
Friendliness
4.4
Care Services
4.3
Staff
4.3
Meals & Dining
4.2
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored Juniper Village at Preston Hollow with 8.5 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Juniper Village at Preston Hollow has 56 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 56 reviews

Last Updated: 10/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Resident/client

October 6, 2025

1.0 out of 5 stars
Verified Review

Review for Juniper Village at Preston Hollow

I wouldn't recommend that place to anybody that wants to be able to get up that can't walk. I didn't care for it. I didn't like it at all. It was a very clean place. It was a new addition or they had really picked up that room. Everything was new. I want that, but I wasn't there for the ambience

Anonymous

Assisted Living

Family/friend

August 22, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Juniper Village at Preston Hollow

The staff was super friendly. And they let me know about practical stuff to make dad more comfortable. I really can't stress enough how wonderful Juniper Village was with Dad and us.

Debra H

Assisted Living

Resident/client

July 9, 2025

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Family/friend

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory care because that’s where the building makes money. While there are some good staff members, the executive director is likely to drive everyone away.

Amanda

Assisted Living

Family/friend

April 4, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
4.0

Incredibly kind staff in a relaxed and flexible facility

We were drawn to Juniper because they are dog friendly and allow smoking. What impressed us the most was the kindness and attentiveness of the staff. If there are mistakes, there quickly addressed. Everybody knows my mom and her dog! And they're flexible rather than rigid which I think is vital for having a community and a home. We are very happy here.

Victoria N

Memory Care

January 10, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Reaching out after losing a resident

My Grandmother passed on[date removed] the memory care was amazing to my family and grandmother they were very supportive and the cook [name removed. The one person that gave condolences was [name removed] know one else from the office not a call card nothing

Anonymous

Assisted Living

Family/friend

October 28, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Juniper Village at Preston Hollow

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

Ed B

Assisted Living

Family/friend

October 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A life improving experience

Only challenge has been the water pressure is weak. They have been working on it and it has improved. Initially it was bad. Could barely take a shower or get the shampoo rinsed out of her hair.

VN

Assisted Living

Family/friend

August 7, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Juniper Village at Preston Hollow

It was a good experience and I would recommend to others.

Anonymous

Assisted Living

Family/friend

May 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Good choice for us

We chose Juniper Village because of the room sizes and the flexibility of care. The staff is certainly very friendly and competent.

Anonymous

Assisted Living

Family/friend

May 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
5.0
Staff
3.0
Meals & Dining
3.0

Review for Juniper Village at Preston Hollow

It was a good option for my dad because they do not do background checks. My dad has a misdemeanor we are trying to get thrown out but it kept him out of other facilities. I'd have picked another location if I had the choice. I would recommend the assisted living to others but not the memory care. My dad is in memory care.

Jan B

Assisted Living

Family/friend

May 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Lovely Staff with Longevity

So many of staff here have been with the community for many years! The Chef has been there 15 years! You know the food is good if he is still there. The Med Tech has been there 9 years! The care staff, I saw some had been there over 10 years. All in all, friendly, caring and great care.

Ed

Assisted Living

Family/friend

December 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A needed life changing event comes true

The decision to move to Juniper Village at Preston Hollow has made a remarkable improvement in my sister's life. The staff has been so supportive and helpful. She is very happy and is enjoying herself. I feel comfortable knowing she is with people I trust to watch over her. She is enjoying the food and personal treatment. Her room is kept clean and the staff was very helpful during her move in. Communication with the staff has been very good. I would recommend this facility to others.

anonymous

Assisted Living

Family/friend

March 28, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

All around disappointed

With the care services - the physical and occupational therapy that was paid extra by our family was excellent, they were great. However the care provided by the community was the opposite. We had pulled our loved one our early due to being sent to the hospital twice and on the second trip the hospital told us to find a different option for our loved one - that spoke volumes to us since our loved one pretty much digressed upon move in. With the meals our loved one had issues with constipation - they weren't the healthiest and did not have a good variety.

Anonymous

Assisted Living

Toured community

March 7, 2023

4.0 out of 5 stars
Verified Review

My Tour Experience at Juniper Village at Preston Hollow

Juniper Village was similar to another community we toured. The staff were great to work with. The location was a little further from family than we wanted.

anonymous

Assisted Living

Family/friend

December 5, 2022

4.0 out of 5 stars
Verified Review

Good Care for My Mom

Juniper Village is working out well for my mom. The people are really nice. It's a nice facility, and they're taking good care of my mom. I feel comfortable having her there.

Jim and Mary

Assisted Living

Family/friend

September 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great fit

We have been very pleased with Juniper Village at Preston Hollow, they get all 5 stars. What sticks out most about the facility is the friendly staff and they take excellent care of their residents.

anonymous

Assisted Living

Family/friend

September 6, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

a nice community

This community is always very clean they do a really good job with that and all of the staff members are good people. What we have seen of the meals they look to be fine. Bingo is a big thing here and [name removed] is their activities coordinator who does a lot of things to really get the residents included. They are about at 50% capacity and the facility coordinator [name removed] is so sweet and is very engaged and has been helpful with the process. We would absolutely recommend this community to other families.

anonymous

Assisted Living

Family/friend

July 18, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happy With Our Choice

We felt very comfortable having Mom there, and she felt good there as well.

anonymous

Assisted Living

Family/friend

July 13, 2022

5.0 out of 5 stars
Verified Review

Juniper Village at Preston Hollow review

We had a very good experience, everything was really good and our loved one was overall very happy and they were very happy with her. We are even recommending some neighbor's to go check out Juniper Village for their loved one. Sometimes after 7pm it was a little difficult to gain access because sometimes there wouldn't be anybody at the desk so that is maybe something they could work to improve on

David B

Assisted Living

Toured community

June 28, 2022

3.5 out of 5 stars
Verified Review

Tour of Juniper Village

I toured Juniper Village at Preston Hollow and had a good first impression & tour. I noticed that the rooms were very small and a bit rough. It looked like they took an office building and converted it into an apartment. We chose another community mainly because the rooms were not well finished here at Juniper Village.

Juniper Village at Preston Hollow

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Juniper Village at Preston Hollow

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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