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Knollwood Pointe

5601 Girby Rd, Mobile, AL 36693

For more information about senior living options:
(866) 374-4058
7.1
Review score
33 reviews
Add review
7.1
Review score
33 reviews
  • 5 star
    46%
  • 4 star
    24%
  • 3 star
    15%
  • 2 star
    6%
  • 1 star
    9%
See all reviews
8.1
Review score
1059 reviews
24 facilities
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Knollwood Pointe
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Knollwood Pointe
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street view of Knollwood Pointe

Anonymous

Child of resident/client

4.0 out of 5 stars

We would recommend. Loving, friendly atmosphere, various engaging activities, a small, family environment.

The activities get a 5!!!! Since we moved Dad in [date removed], the executive director position has changed hands 4 times. That is what I have not been pleased with. Also, no one contacts me when this occurs, so communication on the leadership level has not been good. However, we have a great ED now who has a history of competence and longevity. Also, their nursing staff has had a huge turnover rate since we came, so some I've liked and some I haven't. I am paying a sitter to come 4 hours a day to make sure nothing is falling through the cracks medically. So, it has been somewhat stressful on my end. However, my Dad has THRIVED at Knollwood. It has a family atmosphere. He loves the other residents. The activity director, [name removed] is phenomenal. He loves the food, etc. So, while I have had some concerns for sure, Dad has loved it, so I would recommend it for that reason.

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Knollwood Pointe

Knollwood Pointe is a red-brick senior living community surrounded by wooded greenery. The community is located in the Southern city of Mobile, Alabama.

Whether a senior is in need of assisted living or memory care, the community offers quality care and cozy living accommodations for both. Round-the-clock licensed nursing staff provide a variety of services, from medication assistance to assistance with activities of daily living. If further care is needed, the community offers scheduled transportation services to help seniors attend local medical appointments. While receiving care at Knollwood Pointe, residents have a choice to reside in a studio, companion suite, or one-bedroom apartment. Plus, nurse call systems stretch throughout the assisted living neighborhood so each resident can have peace of mind knowing they have emergency care if needed.

When a resident is not relaxing in their living space, they can explore the homelike amenities around the community, as well as participate in a variety of activities. Between the secured courtyards with lush greenery and the beauty salon and barbershop, the community's amenities enable residents to either relax or pamper themselves. The community encourages socialization between residents in the restaurant-style dining room, where seniors can enjoy fresh meals. In between meals, seniors can...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Knollwood Pointe

7.1 out of 10
Review Score33 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.2
Friendliness
4.1
Care Services
3.8
Staff
3.4
Meals & Dining
3.9
Activities
4.2
Value for Cost
3.8

A Place for Mom has scored Knollwood Pointe with 7.1 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Knollwood Pointe has 33 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 33 reviews

Last Updated: 3/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

March 17, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
3.0
Care Services
2.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

My Dad had an overall positive experience, but the nursing and administrative situation was not good at times, and we had an awful experience at the end. They had ZERO medical records for my Dad. Dad used their doctor, and they had no medical history. They didn't even know my Dad had congestive heart failure. When I asked about it, they told me they were not required to have medical records. That is not true. Also, I came and found him slumped over in a wheelchair on Christmas Eve morning. The morning nurse said she had been told he had been there for hours like that. No one called me. No one called an ambulance all night. He was virtually non-responsive. He had never used a wheelchair before. No one from Knollwood took any initiative to reach out to us or explain the situation or even check on Dad. Dad never recovered & passed away on [date removed].

D. Kohler

Assisted Living

Family/friend

February 24, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Hopping for change, needs improvement

The staff are constantly changing. Not sure this is a place I would recommend.

Anonymous

Assisted Living

Family/friend

October 14, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
3.0
Meals & Dining
4.0

Knollwood Pointe

There are not enough staff. It is difficult for patients in their room to contact staff in an emergency ...only call button is in the bathroom.

Wayne B

Memory Care

Family/friend

September 12, 2024

5.0 out of 5 stars
Verified Review

Review of Knollwood Pointe

I have been very pleased with Knollwood Pointe. They take good care of my mom there.

Anonymous

Memory Care

Family/friend

August 28, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

Understaffed for memory care

The staff is not nearly as attentive as they should be, probably because they are understaffed. I think it should be known that in the memory care unit at night, there is no one watching and there were 2 separate men with dementia that entered my grandmothers room too many times to count and tried to get in bed with her. I know they have dementia and it's not their fault, but staff should have some sort of alarm system for those who roam the halls at night. I feel like the simply assisted living side of the building would be fine with the amount of supervision, it was just not simply enough for memory care. We stayed 2 weeks before moving out of the facility. It was an expensive lesson to learn

Anonymous

Memory Care

Family/friend

August 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

We would recommend. Loving, friendly atmosphere, various engaging activities, a small, family environment.

The activities get a 5!!!! Since we moved Dad in [date removed], the executive director position has changed hands 4 times. That is what I have not been pleased with. Also, no one contacts me when this occurs, so communication on the leadership level has not been good. However, we have a great ED now who has a history of competence and longevity. Also, their nursing staff has had a huge turnover rate since we came, so some I've liked and some I haven't. I am paying a sitter to come 4 hours a day to make sure nothing is falling through the cracks medically. So, it has been somewhat stressful on my end. However, my Dad has THRIVED at Knollwood. It has a family atmosphere. He loves the other residents. The activity director, [name removed] is phenomenal. He loves the food, etc. So, while I have had some concerns for sure, Dad has loved it, so I would recommend it for that reason.

Sydney B

Memory Care

Resident/client

May 1, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
3.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
3.0

Not the care that was promised/terrible communication

I worked with Knollwood Pointe for months before moving my mother in. On the front end, they really sell it well. Despite me expressing concerns over this and that, they assured me my mother was a perfect candidate for this facility. It should have been a red flag that before she even moved in there was SO much turnover in staff from everyone from the sales director to the executive director. Once she moved in, almost all communication ceased. I couldn’t get anyone on the phone to see how she was, ever. I had to authorize her simply getting Tylenol and couldn’t get a call back for days, leaving her in pain. It definitely wasn’t the level of care she needed, but as a whole the facility is understaffed and it shows.

Elizabeth

Memory Care

Family/friend

April 19, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Our Experience

They seem to have a lot of staff turnover since Tarantino took over management. We did have an incident with a couple of PRN CNA's working one weekend. The director promptly addressed the problem and those people were fired. The facility is in need of some TLC, particularly the flooring in public spaces and landscaping. They keep saying they have a contract to get the floors replaced, but I've been hearing that for months and nothing has been done. We can't really afford the best though. So it works for our budget. I just have to visit frequently to make sure Mom is getting the care that she needs.

Doris

Assisted Living

Family/friend

March 18, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Not recommended

I would not recommend this facility to others. The staff is not helpful at all. The food is mediocre. There are no activities, management is constantly changing and the cooks are always walking out.

Anonymous

Assisted Living

Family/friend

December 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Definitely recommended

I would definitely recommend Knollwood Pointe to others. I like the fact that it is so small that you can get to know everyone easier. My loved one has been very complimentary of the staff. They have all been very friendly and caring. She also enjoys the meals. I've been a little lost on some of the policies and procedures when some issues have come up, but I think that was more about me not doing my homework. So far, my loved one been very happy at Knollwood Pointe. As for the value for cost, we were surprised that after only a few months the rent has already increased by $[removed].

Anonymous

Assisted Living

Family/friend

December 4, 2023

3.0 out of 5 stars
Verified Review

Would not recommend

Cleanliness- seems to be clean but dingy. Carpet needs replacing. Friendliness- aides are friendly as is office staff. Some nurses leave much to be desired. It does NO good to call on phone as you can't get a person. Leaving a message is a waste of time. Quality of care-leaves you wondering if you have done the right thing. He doesn't seem to be showered on schedule. Fingernails are always dirty. Stays in adult underwear/diaper for extended periods. Activities-only know about planting residents in front of the TV. These are memory care residents. Value-we liked this facility for the separate areas for activities, dining, and TV. It was also the cheapest but we liked it best. I am not sure that there is a place for 100% satisfaction. Price is going up 20%. Food-what I have seen looks good but since residents don't have knives to cut food, they pick it up with fingers if a fork won't cut it. If bread gets too browned, it gets served anyway. Ice cream gets put out while dinner plate is still quite full which causes one of two things: it melts or they quit the food for the ice cream!

Wayne

Memory Care

Family/friend

November 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Clean friendly caring facility

To my knowledge I'm the only family member that visits my mother. I regret that I wasn't informed when she came down with Covid as I am co- Guardian and the only family visitor she has. Yes, I would recommend this community to others. It's a nice facility and close by for me .

Anonymous

Assisted Living

Family/friend

July 12, 2023

4.0 out of 5 stars
Verified Review

Tour experience

Knollwood Pointe was old and dirty to me. But Each person I had appointments with were very nice and wanted to sell the facility, but they just weren't a fit for us but definitely might be for others...

Anonymous

Assisted Living

Toured community

May 12, 2023

4.0 out of 5 stars
Verified Review

Our tour at Knollwood Pointe

We toured Knollwood Pointe when searching for Assisted Living for our loved one. This facility was very good. The cleanliness, friendliness, and atmosphere all seemed very good based on what we saw from our tour.

Essie P

Assisted Living

Family/friend

October 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Would recommend

Things are going good for us at Knollwood Pointe. They have been very accommodating and helped us with the whole move in process. They offer assisted living as well as memory care. It is a smaller facility that is more personal and family oriented. When you talk to them about what needs to be done, they take care of it right away. I certainly recommend them to other families.

Anonymous

Memory Care

Family/friend

September 13, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Recommended

This is a great community! The staff is very friendly and seems to take a genuine interest in the residents and their care. They are great about communication with the family. They do offer a variety of activities, which is nice. They provide housekeeping daily and do a good job. The food is good. The facility itself is also very clean. We are very happy with our choice. I would recommend them to friends and family.

anonymous

Assisted Living

Family/friend

March 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

We were very pleased with our short experience at Knollwood Pointe, when we came to tour she knew right away this is where she wanted to come. Unfortunately my mother has bad luck and hasn't been able to spend much time here. The staff is wonderful, [name removed] especially is just as sweet as she can be. My mother loved it here and we are sad she could not spend more time with them. We would absolutely recommend the facility to other families.

anonymous

Memory Care

Toured community

January 27, 2022

4.5 out of 5 stars
Verified Review

Tour of Knollwood Pointe

We had a great tour with Knollwood Pointe. The only reason we did not choose this facility was because it was smaller. The rooms were a good size

anonymous

Memory Care

Toured community

June 29, 2021

5.0 out of 5 stars
Verified Review

Tour of Knollwood Pointe

We toured Knollwood Pointe and really liked the facility, but the price would have increased and it would have been too expensive.

anonymous

Memory Care

Family/friend

February 23, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Meals & Dining
5.0

Pleased with our experience

We have been very happy with our experience at Knollwood Pointe. We chose this facility because of the staff members and the director was very nice and knowledgeable of what was going on. The room sizes here are pretty large, the one she has is good size for her and fits all her needs. I would recommend them to others looking.

Knollwood Pointe

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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