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Maristone of Franklin

347 Riverside Dr, Franklin, TN 37064

For pricing & availability:
(866) 374-4058
8.1
Review score
57 reviews
Add review
8.1
Review score
57 reviews
  • 5 star
    47%
  • 4 star
    30%
  • 3 star
    9%
  • 2 star
    0%
  • 1 star
    14%
See all reviews
8.7
Review score
302 reviews
11 facilities
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Maristone of Franklin
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Maristone of Franklin community entrance
17 photos4 floor plans
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street view of Maristone of Franklin

Linda B

Child of resident/client

4.0 out of 5 stars

Care for my Mom

My Mom was not at Maristone very long, but the time she spent there, she received excellent nursing care. Between the inhouse nursing staff and the visiting hospice staff, they had her needs covered. She did not have much of an appetite and the staff tried their best to cover every meal, even if she didn’t care for the dining room meals. I appreciated their concern to feed her, keep her clean and dry, and to contact me with any incidents so I could get to her quickly. I truly appreciate the leadership from the Director of Nursing, the other licensed caregivers and the new management. Unfortunately my Mom passed, she was surrounded by many caregivers, from Maristone and Hospice providing love and support by making her comfortable and staying with us until her last breath. Many thanks.

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Maristone of Franklin

Consider living in Maristone of Franklin to enjoy a cozy, welcoming environment. Homey living room areas, manicured courtyards, and open common areas with plenty of light allow residents to socialize comfortably. As part of Vitality Living, this community offers the Vivid Life Program, with well-rounded activities that stimulate mind, body, and connection.

Assisted living residents receive personalized care in a supportive environment. Rooms are close to elevators and common areas, and each floor contains a relaxing lounge space.

Memory care is offered in a secure area of the community, and caregivers focus on providing purposeful activities. Respectful caregivers honor your personal preferences no matter what you’re experiencing.

Maristone of Franklin is just minutes away from shopping, dining, and Williamson Medical Center. With Nashville just 20 minutes away, residents can enjoy attractions like the Country Music Hall of Fame, The Gallery of Iconic Guitars at Belmont, and historic Fort Nashboro.

State Licensing Information

To explore the licensing information and compliance histories of senior living communities in the state of Tennessee, visit the Tennessee Health Care Facilities Directory.

Related articles

Your Complete Guide to Memory Care

Managing Dementia Behaviors

What You Should Know About Assisted Living Services, Amenities, and Benefits

Senior living options offered

  • Assisted Living
  • Memory Care

Maristone of Franklin

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Maristone of Franklin

8.1 out of 10
Review Score57 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.2
Care Services
3.8
Staff
3.9
Meals & Dining
3.6
Activities
3.9
Value for Cost
3.8

A Place for Mom has scored Maristone of Franklin with 8.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Maristone of Franklin has 57 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 57 reviews

Last Updated: 6/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Linda B

Assisted Living

Family/friend

June 12, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

Care for my Mom

My Mom was not at Maristone very long, but the time she spent there, she received excellent nursing care. Between the inhouse nursing staff and the visiting hospice staff, they had her needs covered. She did not have much of an appetite and the staff tried their best to cover every meal, even if she didn’t care for the dining room meals. I appreciated their concern to feed her, keep her clean and dry, and to contact me with any incidents so I could get to her quickly. I truly appreciate the leadership from the Director of Nursing, the other licensed caregivers and the new management. Unfortunately my Mom passed, she was surrounded by many caregivers, from Maristone and Hospice providing love and support by making her comfortable and staying with us until her last breath. Many thanks.

Martha S

Assisted Living

Family/friend

May 5, 2025

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
1.0
Value for Cost
2.0
Care Services
1.0
Activities
5.0
Staff
2.0
Meals & Dining
4.0

Bad experience

My 100 year old mother was admitted to this facility after an evaluation by their staff. 10 days later she was asked to leave because she required more care was offered in assisted living. Very limited staffing Frequently the front door was unlocked with no staff at the front desk.

Anonymous

Assisted Living

Family/friend

April 24, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Not what we were promised

Overall, this has been a terrible experience. They have been through three directors of nursing, and three executive directors since October. The clinical staff has turned over several times as well. They are also on their fourth chef since October. I would not recommend this place to anyone. I have asked my dad to move, but he has made friends there and doesn't want to leave them. The only reason we chose them is because they made a special exception for him to have his elderly dog with him. Otherwise, I found much better places that would have been a better fit.

Anonymous

Assisted Living

Family/friend

February 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend

Sometimes the staff are hard to get through on phone but can usually find someone if you go in... it seems like a good place overall and they have helped us w anything we have needed. Rooms are nice sizes, both assisted living and memory care.

Anonymous

Assisted Living

Family/friend

November 14, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
1.0
Staff
3.0
Meals & Dining
3.0

RUN AWAY!

The new mother company who bought the facility, Vitality, does not listen to the families of the residents. Many of us would complain about the staff, the horrific Executive Director [name removed] (who was eventually fired) and they ignored us repeatedly and defended her horrible leadership. They didn't care about the residents. I would never in a million years place my parent in a [company removed] corporation again (there are 2 senior living [company removed], one is good and one bad). What once was a clean facility in the end smelled like urine. There was fecal matter on the floor. The food would rot in the fridge. The caregivers would say they changed the sheets when they didn't. They wouldn't answer the phone. They started out great many years ago, but with the change in leadership all hell broke lose and although we hoped it would improve it didn't. In the end, my dad was too advanced with his Alzheimer's to move him when the situation really went downhill. The original staff was incredible... some of the best we had at any facility. Some of the caregivers over the years were wonderful. The final year we were there was the really difficult one. The residents were great. Many had dementia or Alzheimer's and many didn't. They all cared and it they made it a more positive experience. So it used to be great! However it ended poorly. Unless a new company buys out [company removed] I wouldn't send a dog there.

Lori W

Assisted Living

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very pleaser

While this is always a hard thing to do..:::maristone of Franklin has been a wonderful experience. [name removed] the director has been there every step of the way and the staff is friendly and kind. My dad is very happy there and adjusted quickly and he really likes their food too!! Highly recommend

Anonymous

Assisted Living

Resident/client

August 2, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Maristone of Franklin Review

I think that others should make a list of questions that they might have and be sure that they are asked. Make at least three visits preferably at lunch and dinner. Visit the laundry rooms , community room, speak with residents, and walk the grounds.

DB Fuller

Memory Care

Industry reviewer

June 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

SUPERIOR

Tina and the new team at this facility are above average. I have worked with Tina for over 5 years and has ALWAYS shown compassion concern in the care the residents receive. Families will be glad the trusted their family to such a caring group of people.

Lisa R

Assisted Living

Toured community

June 1, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Staff are Amazing, Especially the Executive Director Ms. Tina Hayes!

I visited Maristone of Franklin last week. I was impressed with this assisted living community. The community has a warm, pleasant inviting environment. The staff were kind and attentive to their residents. The Executive Director, [Name Removed] gave me a tour of the community. [Name Removed] was very friendly, professional and informative about the community. I could tell that [Name Removed] sincerely cares about the senior population and wants the best for her residents! If you're looking for a place to call home, with assisted living assistance or 24 hour memory care staff, Maristone of Franklin is the place to be!

Kellye Adamson

Assisted Living

May 31, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I have a disabled family member I would intrust here if I relocate as considering in the future

I have a family that remember who I wouldn't trust here with the care of the staff and the cleanest of the facility if I were to relocate as I'm considering in the future. Even the web information is great concerning the kindness of staff members, pictures of patients. I would have no problem having my love one homed in this facility.

Prefer to stay anonymous P

Assisted Living

Family/friend

May 30, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Amazing changes have taken place at this facility since new management has taken over

The difference in this facility compared to previous Management is astronomical !! As I was visiting the Demeanor of the residents was noticeably much Happier than in the past . The new manager, [name removed], makes sure they know, this is THEIR home and herself and the staff are there to make Certain they FEEL at home ! The facility is beautiful And we'll cared for. The meals are delicious, the Residents participate in daily activities. Live music Is played each Friday for even greater entertainment. I know can rest easily knowing that my Family member is in a facility that goes beyond My expectations!

Jana

Assisted Living

Family/friend

May 17, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0
Meals & Dining
3.0

Not recommended

My loved one was previously a resident at Maristone of Franklin and the overall experience was terrible. I would absolutely not recommend Maristone of Franklin to anyone. Their staff in the memory care unit has no idea how to care for persons with dementia. They do not communicate with the family until the situation escalated. The management told me that their staff was employed by the company, but the ones I met were agency or brand new hires. In the four days my father was there, he had his clothes changed one time. I asked about showering and incontinence care and they said they had completed those tasks. He had one outfit in dirty clothes hamper. He also was filthy when I removed him from the facility.

Charlotte R

Assisted Living

Family/friend

April 3, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Do not recommend

My mother was at Maristone for 7 years. We saw many changes in management and turnover but the current one 2023-24 has been the worst. Several state investigations this year alone. They let her lay in the floor thru the night after she fell because they do not check on residents for over 12 hours after meds are passed at dinner. This happened twice and I was not notified either time. Director tried to cover it up. Crazy turnover in staff. Seven directors of nursing in one year because of mismanagement. Hallways frequently smell like urine. Food is not good. Nightmare and law suit waiting to happen.

Anonymous

Assisted Living

Family/friend

November 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Time spent in the facility has been pleasant . It is a friendly and warm community. There is some room for improvement

I have found that the services provided are not quite what they were presented. For example, weekly light housekeeping might be done every 10 or 12 days. Weekly laundry, very spotty, again every 10 or 12 days. The food amount provided is rather skimpy, especially in the evening meals. When my mother said that they go to bed hungry, it almost broke my heart.

Greg D

Assisted Living

Family/friend

November 16, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Maristone of Franklin

It's great. We picked this community because it is clean with friendly staff and affordable. I would recommend to others.

Anonymous

Assisted Living

Toured community

October 10, 2023

5.0 out of 5 stars
Verified Review

Our tour of Maristone of Franklin

We toured Maristone of Franklin during our search for a facility for my wife and I. This facility seemed great! The cleanliness was great. I liked the overall atmosphere. Everyone was very friendly. Nice place!

Kaye, RN

Assisted Living

Industry reviewer

June 15, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Visiting as a Healthcare Professional

I visited as a Nurse and I was very impressed. The residents were all gathered doing a game together and seemed very happy. The community is clean, no odors, and is welcoming. All the staff are helpful whenever I am in visiting. I met the fairly new Director and she has a number of years experience in managing Assisted Livings and Memory Care and seems dedicated to excellence. They value Veterans as well. The location is great, close to a hospital and clinics.

S M

Assisted Living

Family/friend

May 8, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

In retrospect assisted living was not the best place for my mom. She was more acutely ill than we realized and we never really received any kind of true picture of the severity of her illness nor life expectancy. We felt rushed to find a place not knowing her true capabilities I think. We pushed her thinking it was depression and afraid she would just deteriorate not realizing in truth she was really acutely ill and not capable. She was on oxygen which made getting around worse. The whole period several months prior to death was pretty stressful for the family. She wasn't at Maristone long, 3-4 weeks tops. She struggled there the whole time really, just needing more care than anyone realized. So that being said....,

anonymous

Memory Care

Family/friend

December 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Maristone at Franklin review

The staff have been great to our family so far and super nice with our loved ones, they have tried their best to be accommodating considering our loved ones situation .

anonymous

Memory Care

Toured community

November 15, 2022

4.0 out of 5 stars
Verified Review

Tour experience

I had a good tour experience with Maristone of Franklin. But when comparing this facility to the one that we ended up choosing, I just felt the other offered much more for the price.

Maristone of Franklin

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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