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Mason Assisted Living and Memory Care

5225 Cox-Smith Road, Mason, OH 45040

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(866) 374-4058
8.8
Review score
48 reviews
Add review
8.8
Review score
48 reviews
  • 5 star
    55%
  • 4 star
    31%
  • 3 star
    6%
  • 2 star
    2%
  • 1 star
    6%
See all reviews
8.8
Review score
2844 reviews
37 facilities
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Mason Assisted Living and Memory Care
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Anonymous

Child of resident/client

4.0 out of 5 stars

Our families experience

We are very happy with this administrative staff. The aids are pretty good, but could be a little friendlier. The food is really a hit or a miss according to my in-laws, mostly a miss. Our biggest complaint is when they assess them They put them at a really high level, but I don't believe the cost is worth it. Maybe bigger than that complaint is if they are not able to go down to get meals they charge you a five dollar fee to have it delivered and a fee even if you go down to pick it up to go. In my opinion, it is too expensive for the quality of the food.

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Mason Assisted Living and Memory Care

At Mason Assisted Living and Memory Care, seniors experience a senior living community that fosters their unique abilities and preferences. Located near Kings Island in Mason, Ohio, this community is nestled in the suburbs with trees and green spaces. Mason Assisted Living and Memory Care also has a pet-friendly policy for assisted living, allowing these residents to bring their furry friends to their new home.

The assisted living and memory care apartments are available to help each senior find their ideal location, whether that’s a ground floor apartment or one with an east-facing, sunrise view. Apartment maintenance, housekeeping and linen services, and transparent pricing allow seniors to fully enjoy their new lifestyle. Mason Assisted Living and Memory Care also has a restaurant where seniors experience dining with seasonal ingredients. The community even has a wellness program that includes fitness programs hosted by physical therapists, helping residents to maintain their physical health.

Socializing with other residents and taking advantage of the desirable amenities are among some of the ways that seniors can enhance their retirement experience. Seniors can stroll through the courtyard, cozy up with a book in the library, and relax in the sky lounge. Daily activities are another great way to...

Senior living options offered

  • Assisted Living
  • Memory Care

Mason Assisted Living and Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Mason Assisted Living and Memory Care

8.8 out of 10
Review Score48 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.0
Staff
4.1
Meals & Dining
3.9
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored Mason Assisted Living and Memory Care with 8.8 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, Mason Assisted Living and Memory Care has 48 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 48 reviews

Last Updated: 10/7/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Our families experience

We are very happy with this administrative staff. The aids are pretty good, but could be a little friendlier. The food is really a hit or a miss according to my in-laws, mostly a miss. Our biggest complaint is when they assess them They put them at a really high level, but I don't believe the cost is worth it. Maybe bigger than that complaint is if they are not able to go down to get meals they charge you a five dollar fee to have it delivered and a fee even if you go down to pick it up to go. In my opinion, it is too expensive for the quality of the food.

Anonymous

Assisted Living

Family/friend

September 12, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Room for improvement

The promises from the tour didn't match once you sign up to be there I felt they are not honest with all the hidden cost and even we tried to discuss this they became very defensive and not professional Unfortunately we were already committed

Beth

Assisted Living

Family/friend

September 8, 2025

5.0 out of 5 stars
Verified Review

Review for Mason Assisted Living and Memory Care

They have been A+. They are the reason our mom is thriving! [name removed] is why we are there! [name removed], nurse and [name removed], billing all work well together!

Randy

Assisted Living

Family/friend

August 21, 2025

5.0 out of 5 stars
Verified Review

Review for Mason Assisted Living and Memory Care

[name removed] that does the initial getting the apartment, and size was very knowledgeable. She was also very helpful in all aspects. At my visit of Mason Assisted Living and Memory Care everyone was welcoming, and all the staff worked together as a solid team. It was a an all around clean facility too.

Jeffrey

Assisted Living

Family/friend

July 28, 2025

4.0 out of 5 stars
Verified Review

Review for Mason Assisted Living and Memory Care

Staff is friendly and helpful. [name removed] is great. Very disappointed for the amount of money paid that facility will not help residents move from one unit to another. Very unhelpful and greedy for this organization to treat a resident that way. Moving from assisted living to memory or skilled, you guys should assist. Especially when you have been paid over [removed]k in last year by the resident. Other facilities provide this service.

Barry

Assisted Living

Family/friend

July 14, 2025

4.0 out of 5 stars
Verified Review

Review for Mason Assisted Living and Memory Care

Friendly staff. Well kept blg - accessible to major roads- well built and very quiet.. friendly staff

Anonymous

Assisted Living

Family/friend

July 3, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Our experience with our mother's care

The facility is very clean there are plenty of good options all kinds of activities the nursing/aides are friendly helpful and caring. The pricing is good location is a bit far for our family but not for everyone and not too far for the care and accommodations. Our mother isn't the easiest resident and they have gone above & beyond for her. They could use a bit more organization with the salon availability but we are grateful for it being on site and the services offered. Admin staff is very friendly billing can be a bit tricky but does get figured out in the end.

Brent

Assisted Living

Family/friend

June 26, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Would Recommend

Make sure you have/request a complete review of the point scoring system Mason Assisted Living & Memory Care uses to determine the level of care your loved one will require including the costs for additional services that correspond to their point scoring system. It's a good facility and with a competent staff. You just need to understand what you are paying for and how the point scoring system affects your final monthly cost.

Anonymous

Memory Care

Family/friend

May 21, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Good care, but stay involved

No one is going to love your family like you do, but nearly all of the staff treat them with kind respect. Memory Care requires a very special kind of patience and understanding, and I've never observed any of the caregivers being unkind to the residents. That said, we visit our mother every day, and I believe that is very important for the one-on-one attention that each resident needs but cannot possibly get on a daily basis from the staff.

See Shell

Assisted Living

Family/friend

May 17, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Lovely, but. A bit far up 71. Not too far, but right past Kings Island.

I looked for a place for my sister and started her out in two other places. Neither of them worked out and so I looked at Mason. I really liked Mason. I thought the people were exceptionally nice and the patience were exceptionally nice. My sister could not be happier right now. I am also happy but I wish I didn’t feel nickel and dime a bit. I think I have figured it all out now and so it will all be fine. I do however wish you were a little closer.

Heidi M

Memory Care

Family/friend

May 7, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love the people in Memory care!

Absolutely love everyone working in Memory Care!! And [name removed] is just an amazingly sweet, kind and caring person at the a front desk. Always a smile and a hug if you need one. Just what you want to see when walking in!!

Anonymous

Assisted Living

Family/friend

April 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
4.0
Meals & Dining
3.0

New administration making changes

The administrative staff went through a major upheaval right after we moved our father there in spring [date removed]. The new staff seemed to be working in the right direction. When the regular nurses were on duty the care was good but when they were off the care was a little more haphazard. The food was not consistent in amount of food.

Patrick C

Assisted Living

Family/friend

March 18, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Understanding care givers

They call each resident by name and say hi to each visitor.

Anonymous

Assisted Living

Family/friend

March 14, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
1.0
Staff
3.0
Meals & Dining
3.0

Review for Mason Assisted Living and Memory Care

The staff is very friendly and helpful, but they do appear understaffed. I feel the weakest link is the person that coordinates the care. facility is very nice. for the higher level of care I think more attention needs to be given and to help them socialize instead of just wheeling to an activity. they also need to take a different approach in getting residents that have dementia or something similar to get them to engage more in activities verses staying in their room

Anonymous

Assisted Living

Family/friend

March 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Overall nice facility and we are satisfied with our choice

It is a relatively new facility and is only 5 minutes from my house do very convenient to get to. My sister generally keeps to herself and does not participate in activities so cannot give a fair evaluation. She also does not like the food.

Donna R

Assisted Living

Toured community

March 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Great people

I moved my mom to Mason, from PA. She lived with me for 9 years, but needed more help that I could not provide. My sister and her grandkids live in Ohio , so we thought that would be the best place to live. I drove her out there, my sister set up 5 different assisted living tours so she could choose where she would like to live . She chose Mason. It was very stressful with the move and settling her in, but the staff at Mason are amazing. They truly made her feel comfortable and at ease. I talked to her yesterday, she has now been there for about 6 weeks and she loves it. Almost settled in, but has been doing the chair yoga and drum class. She goes and socialized with everyone and is enjoying the whole experience. Thank you so much Mason for caring as you do.

Paul M

Assisted Living

Family/friend

February 18, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A solid facility with great people and a few hiccups

We were looking for a place for my wife's 91/90 year old parents where they could stay together and get the support they needed. The facility has met their needs and the people have been very caring and supportive. The nursing director brought in hospice to provide additional support through the six weeks until my father in law passed away recently. He was discharged from the hospital to here. It looks like it will be a good place for my mother in law to continue to live, which was our plan when they moved. The food has been consistently very good, better than the independent living community where they lived previously. The facility seems to be a good size, quite a bit smaller than where they were before. The smaller scale means there are fewer activities, but I don't think that is going to be an issue for her.

Anonymous

Assisted Living

Family/friend

January 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mason Assisted Living and Memory Care

They were awesome. Even though dad past on [date removed] Would highly recommend them. Highly recommend them in every aspect. They went above and beyond for me

Crystal H

Memory Care

Resident/client

December 30, 2024

3.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Sub-standard Quality of Care

Our experience at this facility started off on a good note. We placed my MIL in the memory care unit in 2021. There were several management and staff turnovers over her time there. We figured this was normal given the tough work environment. Fast forward to November 2024. After falling from her bed (not facility's fault), my MIL was admitted to the hospital due to some concerns. The hospital team informed us that she had a serious UTI, yeast growing in between her folds, and cellulitis in her left leg. She was also very weak to the point the hospital staff were very concerned. Since UTI's and yeast growing is a result of poor hygiene, we opted to not return my MIL to Mason AL&MC and had moved all of her stuff before she was discharged from the hospital. Even with her out for several days, we found her room at Mason AL&MC in poor condition. There was a urine soaked depends hanging on her dresser handle. The room reeked of urine. We wish we had gotten out of there sooner than we did.

Anonymous

Assisted Living

Family/friend

December 4, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
2.0
Meals & Dining
5.0

Beautiful facility, sadly,didn't live up to expectations

Well the facility is beautiful but there is not as much checking in your resident as you are lead to believe. It was very understaffed especially in the evening which is when my dad tends to get up, get dizzy and fall so I was disappointed by that. I could tell you several things that happened that influenced my decision to move my dad but it would be a lot to write here. I would prefer my name not be on this if you post it anywhere.

Mason Assisted Living and Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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