7047 Hamilton Mason Rd, West Chester, OH 45069
Anonymous
Child of resident/client
Beautiful facility but experiencing some staff turnover concerns
Comments: the facility common areas, cafeteria etc are perfectly maintained but individual rooms don't always get cleaned weekly because of short staff. Most aids are very friendly but a couple are abrupt with the residents. Care issues are more of a concern for those needing the highest level of skilled care. The food is not always suitable for individuals on restrictive diets. There is a lot of turnover with continual new faces but the facility director expects this to settle down.
Read all reviewsTraditions of West Chester
Seniors can find their ideal lifestyle at West Chester Assisted Living and Memory Care. Located just west of CinDay Road in West Chester Township, Ohio, the community offers assisted living and memory care, meeting the diverse needs of residents. Each senior’s abilities and preferences are encouraged and honored in this community.
West Chester Assisted Living and Memory Care offers apartments that have transparent pricing and an array of floor plans. Studio, one-bedroom, and two-bedroom apartments allow seniors to choose a new home that will best fit their lifestyle goals. With apartment maintenance and housekeeping and linen services provided, seniors are able to let go of homeownership responsibilities and can focus on their well-being. The restaurant provides seniors with daily high-quality service and local produce, and the community’s wellness program helps them to care for their physical health.
Socializing in the cozy common spaces, breaking a sweat in the wellness center, and taking time for relaxation in the beauty salon are just some of the ways that seniors can enhance each day at West Chester Assisted Living and Memory Care. Seniors are also encouraged to participate in the community’s activity programming, such as wine and cheese tastings, trivia, and walking clubs. Here, seniors...
Traditions of West Chester
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Traditions of West Chester
A Place for Mom has scored Traditions of West Chester with 7.3 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Traditions of West Chester has 33 reviews with an average "overall experience" of 3.4 out of 5.
Anonymous
Assisted LivingFamily/friend
October 21, 2025
To be honest' my experience was only 9 months. My mom had Alzheimer's and passed away there. The facility and staff were good but the overall experience was not what I had hoped. Unfortunately, it didn't seem to be as helpful for my mom as I thought it would be. No one's fault but the disease.
Anonymous
Assisted LivingFamily/friend
October 5, 2025
While this facility has some staff that is genuinely caring, the services promised are lacking for the cost. Things that are promised that are not delivered: healthy, tasty food, weekly cleaning services, group exercise classes and fast response time. When the room cleaning is done, it is poor. They need more help, but the cost should be decreased if there is not enough staff to do as promised. Management says they are responding to complaints, but nothing changes — staff just keeps fluxing. This has been a frustrating experience. We want good care and respect for our loved ones.
Anonymous
Assisted LivingFamily/friend
September 3, 2025
The rooms and facilities were great . Some of the staff were too impatient with the residents and did not always respond in a timely manner. The food did not always agree with the resident's diet restrictions.
Anonymous
Memory CareFamily/friend
August 11, 2025
I would score higher on 1 and 8 but we had to pay the entire month of her stay plus the one time activity fee that she never used due to being bedridden. So it was about $[removed]for 8 days. So for us, there was no value, had we known she was so deteriorated we would have kept her in the previous facility. Had she stayed there longer it's a great place and a good value. They gave us about $[removed]back and that's it. But we signed the contract so it was our loss. Otherwise it's a beautiful place. I would not recommend for someone near end of life. It is a good place wish we knew about it sooner we. Very clean and accommodating it's just that our timing was bad
Anonymous
Memory CareFamily/friend
August 11, 2025
They - like everyone else have shortage of staff and there are many days I spend lots of extra time w/mom. They are fed well, most of the staff is kind & caring. They do try activities. They also make an effort to have residents not sit in their room but come to common areas. They need more aides
Debbie S
Memory CareFamily/friend
July 23, 2025
My Mother was there 8 months too long. We were always asked to be patient and give them time but nothing changed. They were always short staffed, residents wandered aimlessly due to lack of activities and care was poor. Memory care residents do not receive the same care and meals as the Assisted living residents and unless someone speaks for them no one would know. Desserts were rare and residents would wait to see if they would get one only to get up and leave the table or if lucky would get a packaged cookie. Staff are not trained to care for memory care people. Infection control is a serious issue and handwashing is lacking. The Executive Director acts like they care but it is obvious they only try to appease everyone. The company does not acknowledge issues and dismisses complaints.
Steve D
Memory CareFamily/friend
March 10, 2025
This is for memory care- They are under staffed, 2 Aides for 29 Residents. Medications not given or given incorrect Medications. Never changed or showered. We do that or have asked Hospice to help. We do Laundry and administer her eye drops. Not worth the $[removed] a month
Anonymous
Assisted LivingFamily/friend
November 14, 2024
Comments: the facility common areas, cafeteria etc are perfectly maintained but individual rooms don't always get cleaned weekly because of short staff. Most aids are very friendly but a couple are abrupt with the residents. Care issues are more of a concern for those needing the highest level of skilled care. The food is not always suitable for individuals on restrictive diets. There is a lot of turnover with continual new faces but the facility director expects this to settle down.
Rebecka Adams
Memory CareResident/client
November 5, 2024
Traditions is a very clean and welcoming facility. The Memory Care is a locked unit with only the staff having the passcode to go in and out of the doors. This can be difficult at times as a visitor /family member must ring a bell and then patiently wait for staff to come and allow you to come into the Memory Care area. Due to patient/staff ratio, sometimes the wait has been over 5 minutes for someone to unlock the door. Due to the patient/staff ratio, my mom did escape the facility twice. The first time the security door alarm was broken and did not go off; the second time the staff was too busy with another patient and did not follow up immediately and my mom was found outside the facility by a dentist office personnel. I'm currently experiencing an issue with my monthly payments not being acknowledged by the local financial person but is acknowledged by the corporate person. So every month I get an overdue bill. Very annoying.
Anonymous
Assisted LivingFamily/friend
September 11, 2024
My sister left there after about a month because it was so awful. Everyone seemed very nice but I soon realized my sister wasn't showering. When I brought it up they were not very helpful. My sister didn't need help just a reminder to shower every day. She had a hard time adjusting. Actually she never. They had her meds all messed up. They were giving her ones that she no longer was supposed to take . Someone had found meds that were in a cupboard that shouldn't have been brought to the facility. Nobody ever checked with me about any of that. Very concerning. When my sister moved in we did not even see a nurse. I'm sure that must be a requirement for admission.
Anonymous
Assisted LivingFamily/friend
August 27, 2024
Overall nice place. Seems to be a lot of turnover and generally short staffed. Yes I would recommend this community to other families. They were just taken over by new management. They are definitely doing their best....very easy to work with
Anonymous
Assisted LivingFamily/friend
May 1, 2024
My husband is no longer there. We had issues and I decided to take him elsewhere.
Anonymous
Assisted LivingFamily/friend
March 21, 2024
The aesthetic and layout is very appealing and homey which really aids the resident wanting to be there. Communication with the mgr level staff can feel disingenuous. The process was easier than I thought it would be and we feel Dad is in a safe and healthy space. Some we looked at called themselves assisted living but were very much nursing homes. This is true assisted living with a la cart service's. Additionally, this place is a great location for us.
Anonymous
Assisted LivingFamily/friend
February 6, 2024
Staff is amazing! Friendly, patient, caring I would absolutely recommend West Chester to others looking for care for a loved one.
Robin B Kramer
Memory CareFamily/friend
October 22, 2023
I do not purposely write mean and retaliatory reviews. If I am dissatisfied, I usually just don't respond to a review request, but my mother's one year residence at West Chester Assisted Living was more often difficult, frustrating and at times a danger. Communication between staff is awful. Staff to resident ratio is said to be optimal and meets requirements, but does not often meet the acuity of many residents. Call lights are not answered in a a timely fashion. My mother was sprayed all over her entire body with Fabreeze air freshener because the director of nursing said she "smelled" instead of assisting her with a shower! My mother fell many times requiring ER visits. My brother and myself would often times be the ones to find her lying on the floor. Her last fall split her head open and broke 5 ribs. She died 4 days later. The facility is new and beautifully decorated. Don't be fooled! Turnover rate is extremely high. We were promised the moon, but hit by an asteroid. So sad.
Edie
Assisted LivingFamily/friend
October 18, 2023
My loved one was previously a resident at West Chester Assisted Living and Memory Care and our experience at this facility was terrible. This facility is more like an Independent Living facility than it is an Assisted Living facility. The cleanliness was great, except for my loved one's room. As for the friendliness, the friendliness of the everyday staff was great but the friendliness of the Director of Nursing was terrible. The care services were poor. The staff was good except for the Director of Nursing. My loved one thought that the food was delicious. As far as the activities, they did not come get my loved one for them. They were also not giving my loved one the right medicine. They ordered medications that she wasn't even supposed to be on. When she moved in, we didn't even see a nurse. And one never called me to discuss a change in medications. Very strange. This facility was definitely not a good value for the cost.
KBREW
Assisted LivingFamily/friend
October 4, 2023
The meals and dining service gets 5 +. Mother n Law has Macular. Pretty much 100% blind. They will take her and go with her to assist her at the Dr Office . Dining Room, Staff and Food Is Excellent. They even cut up her meat for her. Overall, Best Choice !!! Just think they are a lil short staffed and at times some things may fall thru the cracks. Like a shower, appt cleaning. Physical and Occupational Therapy is on point .. they really do a nice job.
Anonymous
Memory CareFamily/friend
June 8, 2023
My family and loved one had a good experience with West Chester. The community is clean anytime we visit our loved one. The staff are friendly and community is great. The activities are not frequent and the meals are mediocre.
Anonymous
Assisted LivingFamily/friend
June 6, 2023
We've had such a great experience at West Chester Assisted Living. It is a very nice facility, and everyone is so helpful and kind. I would recommend it to other families.
Ann B
Assisted LivingFamily/friend
May 6, 2023
My mother has been living at WCAL since [date removed] Mom is 93 years old, and while her mind is still sharp, she is physically challenged since a serious stroke in 2007. We love WCAL because of its size, it is small enough that mom can get around easily in her motorized wheelchair. Mom is often out and about, playing cards, working puzzles, attending cooking classes and happy hours! Or perhaps she is out enjoying a concert or dinner out with her friends. My mother has found independence like she hasn't enjoyed since her stroke. She has more friends and activities than she has had in years. All this because of the great staff that lovingly cares for my mom. The caregiving staff is very attentive and loving. The Director works very hard and wears many hats. The sales director is amazing. She is a shining light, and is loved by all the residents. She goes way above and beyond to lend a helping hand to the residents. She shows a very deep level of love and dedication to the seniors.
Traditions of West Chester
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.