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Mercer Hill

2010 S Easton Rd, Doylestown, PA 18901

For pricing & availability:
(866) 374-4058
7.3
Review score
21 reviews
Add review
7.3
Review score
21 reviews
  • 5 star
    42%
  • 4 star
    29%
  • 3 star
    14%
  • 2 star
    5%
  • 1 star
    10%
See all reviews
8.8
Review score
1312 reviews
41 facilities
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Mercer Hill
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Mercer Hill community exterior
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street view of Mercer Hill

Anonymous

Child of resident/client

5.0 out of 5 stars

A Positive Experience at Mercer Hill Garden House

My mom, myself, and everyone who visited had all great things to say about it. Even after my mom was in Reflections, we could take her to other areas of the facility and enjoy the patios, game room , or pub to watch ball games. The care my mom received was amazing. All the women and men were very caring and supportive. I felt confident that my mom was in a safe and supportive place. Mercer Hill is a special place!

Read all reviews

Mercer Hill

Mercer Hill offers upscale senior living near Philadelphia in Doylestown, PA. The community boasts a suburban setting, conveniently located off the Hwy 202 interchange. It is ideal for seniors seeking an active lifestyle and the best life has to offer.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Mercer Hill

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Mercer Hill

7.3 out of 10
Review Score21 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.9
Friendliness
4.7
Care Services
3.5
Staff
4.4
Meals & Dining
3.1
Activities
4.4
Value for Cost
3.9

A Place for Mom has scored Mercer Hill with 7.3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Mercer Hill has 21 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 21 reviews

Last Updated: 6/13/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 13, 2025

5.0 out of 5 stars
Verified Review

A Positive Experience at Mercer Hill Garden House

My mom, myself, and everyone who visited had all great things to say about it. Even after my mom was in Reflections, we could take her to other areas of the facility and enjoy the patios, game room , or pub to watch ball games. The care my mom received was amazing. All the women and men were very caring and supportive. I felt confident that my mom was in a safe and supportive place. Mercer Hill is a special place!

Monica S Ferrante

Assisted Living

Industry reviewer

November 15, 2024

1.0 out of 5 stars

Stay away!

Mercer Hill has so many state violations. The facility cant even pay the trash bill. The facility had trash piled up. If your loved one is in Personal Care, they won't get their medications on time. Lets talk about the front desk...If there's a family emergency, there's nobody there to pick up the phone. When leaving a message, the staff called me nasty and thought it was some kind of joke. I was asked not to call the facility by several staff members.

Anonymous

Assisted Living

Family/friend

August 13, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
2.0

Review for Mercer Hill

It's a great place for people who need assisted living or a community where they can have their own apartment but it SHOULD NOT BE CONSIDERED MEMORY CARE.

Anonymous

Independent Living

Family/friend

June 17, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

our family's experience, would recommend for independent living

I think that Mercer Hill (at the time we were there) would be amazing as an independent living facility, but they were not staffed properly for assisted living. The staff that were there for assisted living did not seem familiar with caring for elderly patients with cognitive disorders or even elderly patients that needed additional help with anything aside from passing out medications. My impression is that they were understaffed, there was a lot of turnover in administrators while I was there as well, so consistent communication was difficult and rare. The head of nursing at the time was non-communicative and seemed to have very little clinical experience with elderly patients either. It is a beautiful facility though.

Anonymous

Assisted Living

Family/friend

April 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

All in all great facility

Mercer Hill at Doylestown is a newer facility that looks beautiful but the coordination of care needs improvement. Mom always complained about the food.

Susan S

Independent Living

Family/friend

January 30, 2024

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
1.0
Activities
5.0
Staff
2.0
Meals & Dining
1.0

Total Disappointment

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

Anonymous

Independent Living

Family/friend

January 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
3.0

A caring community for your loved one's next step

They are quick to address any needs or changes you make. The care of facility grounds during the bad weather is exceptional. Someone is always around to help you to if you need something. The people living there are very friendly and welcoming to newcomers.

Anonymous

Memory Care

Family/friend

December 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Mercer Hill Review

Although this is an issue for many places, there could be more consistency in the staff. They seem to be short staffed at times. Also, the sales staff made it seem like the residents of memory care would be more involved in facility wide events. It does happen occasionally but we thought there might be more opportunities. Communication from LPN could be much better. Takes several attempts to get responses.

Susan K

Assisted Living

Family/friend

June 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0

Mercer Hill offers so much

The staff that I have interacted with at Mercer Hill at Doylestown are all engaging and energetic. I like that there are very young staff and middle aged staff. And they all interact well with the residents. The staff were so helpful and accommodating when I was going through the admission process with the administrators. I don't feel qualified to speak to the quality of the food, but my parents seem satisfied with it. The housekeeping is top notch. The public areas are always super clean. My parents' apartment is cleaned thoroughly, at least once a week. My sisters and I are thrilled with the choice that we made for our parents.

JS

Assisted Living

Family/friend

June 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Highly Recommend

Mercer Hill staff made this difficult transition so much easier on us by being patient and understanding to our needs. Communication has been over and above. They support both the family and your loved one living there. The facility is absolutely beautiful and so clean.

Daniel Salomone

Assisted Living

Toured community

March 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

A Beautiful Community

Mercer Hill feels like a small village and the amernities are spectacular. It's clean and the staff are wonderful. We looked at a lot of assisted living communities and Mercer Hill is a stand-out. The apartments are modern, spacious and well-designed.

Judith

Assisted Living

Toured community

March 3, 2023

3.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Mercer Hill and we found the person who gave us the tour was very nice, but just not as welcoming. We got the impression that it was not going to work out from the very beginning. Also the facility itself was just not as pleasant of an environment.

anonymous

Independent Living

Family/friend

February 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

A very nice community with a very caring staff

It's a very nice place and has some communication issues that they address when it is pointed out to them, and is most likely due to changes in staff that come with a new business. Overall very pleased with the place and experience.

anonymous

Assisted Living

Family/friend

January 17, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
2.0

a nice community but meals and dining could be improved

Most of everything with Mercer Hill has been a great experience, but when it comes to the meals and dining service that could be improved, it is one of the biggest problems. They could offer more options for those with dietary restrictions as well as adequate portion sizes. The dining service itself is just very slow and the food a lot of the times comes out cold .

anonymous

Assisted Living

Family/friend

December 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

an uplifting environment

Mercer Hill in Doylestown is an extremely attractive environment. It's a brand new facility. Overall, the staff was very nice. It's hard to rate value for a cost because all of these places are so incredibly expensive but it's a kind of place you want your loved ones to be, the kind of place you hope you will be in eventually. My only real criticism is they don't seem to have the medical side together very well. They advertise personal care, but they really don't have the personnel to deliver it properly. They only started offering personal care toward the end of 2021 so I'm sure it will improve. There's a general attitude of motivating the residents to be active and engaged, which is wonderful, but I felt like it didn't necessarily take into account when a resident needed to be resting. while there were very nice aides, the actual interaction with licensed nurses much less doctors was minimal. The designation of personal care seems to be trying to skirt around not offering "assisted living". My feeling is it would improve the facility immensely if they would just commit to an assisted living level of care with all that entails. I should make a special mention that the administrative staff was particularly helpful and friendly. When it became clear after a few months that the level of care was not enough from my mother, they were very patient and helpful in facilitating our transition to a long-term care situation elsewhere. Despite it not being a good fit for our situation, I would still highly recommend Mercer Hill. it's a truly uplifting place to live as opposed to some facilities, which seem more like a dreary place to die.

Michelle S

Independent Living

Family/friend

November 27, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful place for our 87 year old Mother

We moved our very social, active and vibrant 87 year old Mother into Mercer Hill in May of 2022. The facility is stunning, the staff is attentive and super sweet! Our Mom is so happy living here, she enjoys all the activities, beautiful facility and new friends. Thank you Mercer Hill for providing a wonderful place for her to thrive! Our family is thankful and we know she is happy and safe!

anonymous

Independent Living

Toured community

September 6, 2022

3.0 out of 5 stars
Verified Review

Tour experience

We toured with Mercer Hill at Doylestown and it was too sanitary looking - we wanted some place that would feel cozy. They also just had too much going on and forced activities.

Anonymous

Independent Living

Toured community

April 5, 2022

4.0 out of 5 stars
Verified Review

My Tour Experience at Mercer Hill

They had small rooms and very limited closet space. The layout was nicely laid out and the dining room was nice as well.

anonymous

Independent Living

Toured community

March 4, 2022

5.0 out of 5 stars
Verified Review

My tour review

This community did not have the apartment that my loved one wanted available at the time and the location was further out than where I wanted my loved one to be located. Other than that this was a great tour with lots of information and a very good tour.

Christina

Independent Living

Family/friend

February 23, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Beautiful, Friendly, Welcoming Community

Mercer Hill is a very friendly community. My mom has had issues with a couple of things at first, mostly centered around learning how to live in a community like this. That adjustment can be different for everybody. So I sat down with her and my husband and talked to the General Manager and the Activities Director, and they were so nice. They sat with us for over an hour, enlightened my mom on what is available and what they can do to try to help her be more involved. They were so helpful. I have absolutely no complaints about the place. They're wonderful. Everything is neat and clean. It's a different lifestyle for my mom, but in time, I think she will absolutely love it.

Mercer Hill

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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