Pamela M.
Assisted LivingFamily/friend
October 23, 2025
Definitely worth a visit
Place that we chose. Important to visit. I really liked the friendly staff and residents.
3000 Skipwith Road, Richmond, VA 23294

Wayne T
Spouse or partner of resident/client
Our family's experience
The administrative team is very responsive to the families of its residents, patiently explaining any and all changes that impact residents. The patient care teams are remarkably attentive to the residents, even under very difficult circumstances. They take special care to point out for me, any changes in my wife's condition - i.e., sleeping more, not eating, etc.
Read all reviewsMorningside in the West End
Discover great retirement options at Morningside in the West End, a Five Star Senior Living community. Our assisted living, memory care, and respite care stays in our tranquil campus creates an ideal setting for your loved one to receive the care they need. And our convenient location in Richmond, Virginia, provides easy access to a variety of shopping and dining options for your loved one to explore.
Find peace of mind knowing your loved one will be in capable hands at their new home. For memory care residents, our secured community and specially trained staff create the optimal care environment where they can find newfound freedom and fulfillment every day.
In our restaurant-style dining room, enjoy chef-inspired culinary experiences prepared with senior health in mind. We’ll also handle the housekeeping and laundry so your loved one can enjoy the stress-free lifestyle that’s part of our community.
Lounge by the fire with a book from our library, tend plants at raised garden beds, or partake in a fun activity. Our medley of social events and classes — from stretching classes to wine tastings — create a lively atmosphere for our residents to enjoy.
We offer multiple floor plan options for studio...
Morningside in the West End
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisor
Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Morningside in the West End
A Place for Mom has scored Morningside in the West End with 9.5 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Morningside in the West End has 67 reviews with an average "overall experience" of 4.2 out of 5.
Pamela M.
Assisted LivingFamily/friend
October 23, 2025
Place that we chose. Important to visit. I really liked the friendly staff and residents.
Anonymous
Assisted LivingFamily/friend
September 9, 2025
We mom and I did not have a complaint on activities. The ladies staff helped her with those things she could not see encouraging her to participate. She had fun laughing and doing. One person helped her play bingo. Enjoyed evening activities listening to music and dancing. As mom lost eye sight due to ARMD. She did not want to participate as much. She became withdrawn. She was not encouraged anymore. With bathing on one occasion an aide was going to bathe her and mom told her the water was too hot. In broken English the aide said "no not too hot" I said "it's too hot stop" mom loves water hotter than most people. So this was very hot. Luckily she did turn down the temperature. Response time to the call bell can be extremely slow. Thirty minutes forty minutes not uncommon. One occasion I called [name removed] the sales director to ask how to get help from someone to mom's room after 45 minutes. I was told they must be assisting others. This happened multiple times while I was there. Also the alert buzzer I was encouraged to purchase for $[name removed] can go unanswered for just as long. The last 4 to 6 months the services have not been what they were in the beginning . The dining experience was good initially but when all of the kitchen staff quit about the same time the quality of food and service was poor. Pasta with sauce, no meat and potato chips was served one evening for dinner. This was the worse meal I experienced. Wait staff had poor English skills and residents had trouble understanding what was being served. We have located a new facility that I think will be better for my mother
Wayne T
Memory CareFamily/friend
September 4, 2025
The administrative team is very responsive to the families of its residents, patiently explaining any and all changes that impact residents. The patient care teams are remarkably attentive to the residents, even under very difficult circumstances. They take special care to point out for me, any changes in my wife's condition - i.e., sleeping more, not eating, etc.
Anonymous
Assisted LivingFamily/friend
July 17, 2025
I really liked the friendly and homey atmosphere. It's small enough that you can get to know your neighbors. I really liked [name removed], the lady that I met and spent time with, she seemed to want to include my sister more (as well as the other residents we met). They offer laundry service, meals and activities with room, electricity with WiFi. They also have medicines given by nursing and other features with assisted living and future memory care down the road. My sister and I have a lot of the same likes, so I felt of the 4 places I visited with, this was my first choice. They have a garden area courtyard in the middle where my sister can walk her dog. It's a really nice area to listen to the birds and enjoy the quiet. I hope that answers your questions.
Deborah N
Assisted LivingResident/client
March 29, 2025
My aunt has been at Morningside in the west end since 2022 and the staff has always been helpful , respectful, and cordial! When I’ve been unable to visit they have contacted me. When she has had some medical issues they have kept me informed and gotten her care. It is comforting to me to know someone is looking out for her!! Thank you!
Toni B
Assisted LivingFamily/friend
March 25, 2025
Nice clean facility with cute decor. Staff greets you and wishes you a good day when you live. Friend says she’s well taken care of & is comfortable being there. Great sunny outdoor seating area. Calendar is filled with activities.
Patricia Carter
Memory CareFamily/friend
March 5, 2025
Wonderful care. Pleased with daily activities. Medical care is very good. They keep me updated on any problems my uncle may have. Hospice has now helping. Facility is clean. Questions are immediately answered.
Leah S
Assisted LivingFamily/friend
February 26, 2025
I believe that Morningside in the West End does a VERY good job caring for all of their Residents. I believe that their job is VERY stressful and overwhelming and I commend them for what they do. More volunteers and family involvement could assist the Residents with feeling comfortable and loved. They not only care for my LOVED one but also 86+ more Residents, they certainly have their hands full.
Anonymous
Assisted LivingFamily/friend
February 21, 2025
The staff is mostly great, and some are totally fantastic; like many facilities, however, there simply aren't enough of them, and weekends and holidays tend to be very quiet. I wish there were more activities that were offered, and more that aimed higher in terms of intellectual interests and abilities. They are generally pretty basic. The dining room functionally groups all care levels together, though residents needing more care are generally at one end. It's definitely not enough separation for some, and my mother found the dining room to be very upsetting. The food is definitely a weak spot. The facility would benefit from having a living room- type area that residents could congregate in outside of their rooms. There is a courtyard, but it needs better maintenance, and is obviously weather dependent. Despite some deficiencies, Morningside offered very good value for a basic, clean facility, and most staff were very patient with my mother, who definitely required a lot of care.
Denise
Assisted LivingFamily/friend
February 4, 2025
I give Morningside a 5 for all of the categories. However, I can not give the administrative staff a 5. I had a bad experience with a few staff members who handled the financial records. I encountered dishonesty. After my brother passed, I was billed for the day he passed and the next couple of days before, I could remove his things. I never received a sympathy card or any form of condolences from Morningside. I had to pay a substantial amount to Morningside after being threatened to be taken to court by them.
Anonymous
Assisted LivingFamily/friend
January 27, 2025
They are very nice and accommodating and we would recommend Morningside in the West End to other families who may need a place for their loved ones
Anonymous
Assisted LivingFamily/friend
January 21, 2025
Well my mother in law has only been there for a couple of months she actually moving to another facility in about a week cause of the lack of help she's getting at this facility. Some staff are friendly, others aren't.
Anonymous
Assisted LivingFamily/friend
December 11, 2024
The facility is clean and usually adequately staffed. Food is fairly good. I do think they need to have a quicker response time when residents buttons are pushed.
Anonymous
Assisted LivingFamily/friend
November 21, 2024
I would say that it is a well run facility that will take good care of your family member. Proximity to our retirement home is one reason why we chose them.
Anonymous
Memory CareFamily/friend
November 1, 2024
5 on all! They were great! They could have cleaned her room a little more thoroughly but other than that great! We would recommend this community to other families who may need a place for their loved ones
James E
Assisted LivingFamily/friend
October 15, 2024
The sales presentation was definitely a winner for me and [name removed] made things happen. She made my parents feel at ease. All of the staff there are very friendly and helpful.
RF
Assisted LivingFamily/friend
October 3, 2024
I would do it again given the opportunity. When I went to tour people was very friendly. The place was neat and clean.
Anonymous
Assisted LivingFamily/friend
September 19, 2024
They were close to all the family and it seemed like a home environment .I would recommend the facility
Anonymous
Assisted LivingFamily/friend
May 8, 2024
I like that it feels cozy. Not big and impersonal like one place I visited. I like that it's not big, that it's older - so lower ceilings, established plantings. My mother is not overwhelmed by the spaces. I've established friendly relationships with some of the staff- so people to turn to if there is a problem. Improvements? The exercise classes are at 9 am almost every day. My mother has never been a morning person so I wish they would have at least one day a week with an afternoon exercise session.
SB
Assisted LivingFamily/friend
March 13, 2024
They are quick to respond. They are always friendly. Food was very good but not enough variety that he found he couldn’t eat a lot of things. Food needed to be cut up for him or options needed to be provided that would allow someone with minimal teeth to eat. In my opinion, the cost of all of these places is too high for the amount of care and personal attention they actually receive. Especially for people that have to spend every last penny to stay there.
Morningside in the West End
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.