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Discovery Village at the West End

9801 Harmony Woods Way, Richmond, VA 23233

For pricing & availability:
(866) 374-4058
8.3
Review score
32 reviews
Add review
8.3
Review score
32 reviews
  • 5 star
    44%
  • 4 star
    28%
  • 3 star
    6%
  • 2 star
    6%
  • 1 star
    16%
See all reviews
8.4
Review score
10010 reviews
240 facilities
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Discovery Village at the West End
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Discovery Village at the West End community exterior
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Discovery Village at the West End in google map

Anonymous

Child of resident/client

4.0 out of 5 stars

Best in the area

[name removed]- in charge , (can't remember her title) is very accessible, and the price. I've used 3 different facilities in Richmond and discovery villages is the best by far.

Read all reviews

Discovery Village at the West End

Situated in the heart of Virginia’s capital city of Richmond, Discovery Village at the West End’s senior living community is surrounded by rich history and vibrant landscaped beauty. With a team of specially trained health and wellness professionals, they provide assisted and independent living care in a supportive, family-like atmosphere. Find deluxe, resort-style amenities like chef-prepared meals, a full calendar of events, concierge services, personalized care plans, and so much more without even leaving your doorstep.

Community Amenities and Services

The caring staff of Discovery Village believe that seniors should be able to settle into a relaxing, carefree lifestyle after retiring. The good news is, they can make that happen. Their friendly team members offer complimentary scheduled transportation and take care of chores like weekly housekeeping. They also provide state-of-the-art medical services like ambulatory, incontinence, and diabetic care. Each team member receives specialized memory care training, and they staff a doctor, podiatrist, and various therapists on site for timely, quality care.

The community’s Sensations dining program outshines the rest. With a professional chef preparing diverse, mouthwatering dishes using the freshest locally-sourced ingredients, they provide tableside service in a luxe restaurant-style dining area. Or, opt for private room service and enjoy a meal in...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Discovery Village at the West End

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Discovery Village at the West End

8.3 out of 10
Review Score32 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
3.9
Care Services
3.2
Staff
4.4
Meals & Dining
3.7
Activities
3.6
Value for Cost
3.5

A Place for Mom has scored Discovery Village at the West End with 8.3 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Discovery Village at the West End has 32 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 32 reviews

Last Updated: 10/10/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

October 10, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Best in the area

[name removed]- in charge , (can't remember her title) is very accessible, and the price. I've used 3 different facilities in Richmond and discovery villages is the best by far.

Anonymous

Independent Living

Family/friend

June 25, 2025

4.0 out of 5 stars
Verified Review

Our experience

Good: - Caregivers know the names of the residents and give good care. - Good amount of activities - Responsive staff. Improvement opportunities: - Food service is slow. My assumption is staffing is not adequate for the number of residents. - As a family member I don't always get notifications on when something is happening or certain care to my mom.

Anonymous

Independent Living

Family/friend

May 5, 2025

5.0 out of 5 stars
Verified Review

Discovery Village

We loved the place but my x had aggressive behaved with his dementia and got kicked out. He passed away in November. They were all respectful and nice. They lost a lot of his things when we moved out, I called them but never received a response.

Anonymous

Independent Living

Family/friend

January 31, 2025

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

If you want to pay for services not received

This review is regarding the assisted living community. My family member continually pays more and consistently receives less. They are hit and miss on services. They offer a lot but do very little. They hide behind the family member said no. They are defensive and punitive when you call them on services not provided.

Anonymous

Assisted Living

Family/friend

December 13, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Would Not Recommend

I think the staff accountability for following the care plan is poor. She stays in the same clothes or pajamas day after day, sometimes I see her in things she put on three days ago and I know she has slept in them. This means they are in the same clothes day after day. They do not like the food there. The staff in the dining hall are kind and friendly. The med techs and aids are touch and go. Some are hostile or say negative things about residents in front of people like me. It's pretty shocking. I have no way of knowing if aides even tried to change my mom's clothes and she refused. There is no feedback, especially when they aren't able to accomplish the care plan. They will say it's because mom refused the offer, but who knows if that even ever happened. No status updates. No reports. It's a black hole. But I will say, they are responsive to emails.

Christie L

Assisted Living

Family/friend

December 11, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Well pleased with Discovery Village

Front desk staff is friendly and welcoming. Apartment is well-designed with space to negotiate with a rollator or wheelchair. Director of Nursing has been helpful in resolving any questions or clinical issues that arise. Food is good, but menu repetitive. Effort is made to provide appropriate programming for residents.

Anonymous

Independent Living

Family/friend

October 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

it's overall a good community with friendly staff and I would certainly recommend it to anyone looking to enter..

The staff are very courteous and helpful. My mom's apartment and the general layout of the independent living area is really nice. The building itself is conveniently located close to a number of medical and shopping facilities. And the residents are also very friendly and welcoming. it's overall a good community with friendly staff and I would certainly recommend it to anyone looking to enter independent living in the greater Richmond area

Brenda M

Memory Care

Family/friend

August 26, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Staff
3.0

Memory Care Unit

I would not recommend Discovery Village at the West End for memory care for a person who is immobile. They have too many residents and not enough staff. My mom was there two weeks and i took her back home. She had items missing after 24 hours and her name was on everything. She had an unwitnessed fall on a Friday night and had to go to the ER. No one called to check on her until the following Monday afternoon.

Anonymous

Independent Living

Resident/client

July 19, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Staff
5.0
Meals & Dining
2.0

Amazing staff

Friendly and efficient of staff we give that a 10 if I could. They are very good. Meals/dining honestly the food is not very good. Value for cost I guess it's about average. Honestly, the staff here is amazing. Great people I find the activities are just so so. The only thing I truly dislike here is it very Cliquey. VERY !

Eddie M

Memory Care

Family/friend

June 12, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Discovery Village West End is FANTASTIC

The staff at Discovery are so attentive to everyone. On day one with moving my dad there into the memory care, everyone we were introduced to remembered our names and remembered things about us. They give my dad such excellent care, I pop in at random times and always find him in great hands and being taken care of. The director of mental health is an amazing woman. She is on top of new programs designed to stimulate the patients. I Highly recommend Discovery Villages in the West End of Richmond.

DC

Assisted Living

Family/friend

February 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Discovery Village at the West End

I feel very good about the facility and everything that I have seen! I toured 3 communities and this was my first pick! The financial aspect, the set up of the suites and the people I met at my first visit

Anonymous

Independent Living

Family/friend

September 25, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Recommended

My parents are currently residents at Discovery Village at the West End. Everything at this facility has been good for them so far. I personally think that they should be in Assisted Living, but they were set on Independent Living and that's where they are. I do wonder how "engaged" the administration staff are with my parents, but being in Independent Living they aren't going to get the help and assistance of the staff that they would in Assisted Living. I've never had the food, but I've read the menus and what I've seen has looked terrific but I have not eaten there. My parents seem to like the food. They are also constantly doing events and daily trips for the residents. The residents and staff seem very polite. I would recommend Discovery Village at the West End to others.

Kelly

Assisted Living

Toured community

December 12, 2022

4.0 out of 5 stars
Verified Review

My Tour Experience at Discovery Village at the West End

The layout and rooms seemed dated and we wanted something more modern.

anonymous

Assisted Living

Family/friend

August 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Peace of mind for yoru family

The director and people in the office were amazing. They were very helpful. If I ever had a question, issue, or concern, I could text the director. And any issues would be addressed by the next day. There were two nurses on the station per floor, but they seemed to be stretched thin around the time we left. When we first arrived, the care was amazing. The care staff was very friendly, and they treated my mom like family. The staff in the dining area were always friendly as well. They were so courteous and respectful. However, the food was terrible (high in salt, bland, not much nutritional value). It was expensive for the apartment, but the care was good overall.

Anonymous

Assisted Living

Family/friend

August 4, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.0
Staff
4.5
Meals & Dining
4.0

Awesome Environment

I am most happy with the staff. They are very friendly, and try to address any concerens.They really want it to be a community for both family, and residents.

Annie G

Assisted Living

Family/friend

March 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

I would definitely recommend

Our loved ones stay was quite short, but we were very happy with Discovery Village. The staff were just wonderful from top to bottom, they were so kind, thoughtful and communicative. The community was always very clean and never smelled.

Lisa

Assisted Living

Family/friend

February 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Overall a Really Great Experience for My Loved One, Who Has Been Happy Here

I would highly recommend Discovery Village at The West End. The staff have been great to work with. There are a lot of activities for the residents to choose from. The food overall could be improved upon.

anonymous

Independent Living

Family/friend

December 14, 2021

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.0
Value for Cost
4.0
Staff
4.0
Meals & Dining
4.0

Would recommend, good place for loved ones

When we are able to speak with our loved one overall she seems happy with the meals and so far this community has been exceeding all expectation's. Our loved ones previous community ended up badly. She hasn't gone to many activities as of yet, but has gone to a couple of happy hours. It is in a great location which is very nice, it is close by some stores that the residents can go shop at.

A D

Independent Living

Family/friend

October 19, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.5
Meals & Dining
2.5

Discovery Village was a pretty good fit for my loved one

The people at the front desk were very friendly. They were without activities for a while due to the loss of an activity director, however since a new one has been hired it is picking back up but my loved one does not participate in the activities.

anonymous

Independent Living

Resident/client

July 8, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Try It, you'll like it - Discovery Village

I think you have to go at it with a positive attitude, and realize there are other great people you're around and living near. But if you're willing to participate and a be apart of things, you'll love it here. I absolutely love living here. The staff is very helpful. There are lots of activities and things to do. The cost seems reasonable for what you get. It's worth every penny for me. It meets all my needs, and I'm loving it.

Discovery Village at the West End

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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