About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

The Crossroads at Bon Air

9100 Bon Air Crossings Dr, Richmond, VA 23235

For pricing & availability:
(866) 374-4058
8.9
Review score
58 reviews
Add review
8.9
Review score
58 reviews
  • 5 star
    39%
  • 4 star
    33%
  • 3 star
    16%
  • 2 star
    7%
  • 1 star
    5%
See all reviews
9.5
Review score
1880 reviews
21 facilities
SaveShare
The Crossroads at Bon Air
SaveShare
The Crossroads at Bon Air community exterior
2 photos
The Crossroads at Bon Air in google map
street view of The Crossroads at Bon Air

Anonymous

Child of resident/client

5.0 out of 5 stars

Review for The Crossroads at Bon Air

Crossroads of Bon Air was a very nice place, attentive especially if family is visible and active. We were only at [name removed] for 2 weeks and it wasn't bad. Crossroad was slightly more home like.

Read all reviews

The Crossroads at Bon Air

A bright and airy atmosphere suits this vibrant senior living community — from the grand piano ideally situated in the open two-story atrium to the inviting country kitchen. The Crossings at Bon Air, managed by Heritage Senior Living, LLC, offers independent and assisted living as well as memory care to seniors in Richmond, Virginia. With different levels of care readily available, residents here can remain in their familiar surroundings even if their care needs ever change. The Crossings at Bon Air also offers fitness classes focused on improving balance and mobility through Genesis Rehabilitation.

Located in a quiet suburban area, The Crossings at Bon Air allows one to appreciate Virginia’s natural beauty. One can also find conveniently located shopping and dining options, plus parks and golf courses just a few minutes away. Downtown Richmond, just 15 minutes away, offers a variety of shopping and entertainment, including the scenic canal walk, historic homes, and museums.

The Crossings at Bon Air Inspection Reports

Related Articles

Your Complete Guide to Assisted Living

Your Complete Guide to Independent Living

Dealing With Dementia Behaviors: Tips for Understanding and Coping

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

The Crossroads at Bon Air

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Crossroads at Bon Air

8.9 out of 10
Review Score58 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.1
Care Services
3.9
Staff
4.0
Meals & Dining
3.3
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored The Crossroads at Bon Air with 8.9 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Crossroads at Bon Air has 58 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 58 reviews

Last Updated: 9/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

September 22, 2025

3.0 out of 5 stars
Verified Review

Our families experience

Our parents have been there for about one year. Some staff is very helpful and kind. Some not so much. The biggest problem is the dining hall. Food is not the best. Been the complaint since day one. Wish they would work on that.

Anonymous

Independent Living

Resident/client

August 27, 2025

3.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

The greatest disappointment is DVR on the TV is not available. The answer is we can have it with streaming. But what about all the programs we regularly watch. I'm missing a lot of the news because I can't save them. Cant rewind to repeat. What's gone is gone. So much more. It won't be far in the future that I'll be apartment bound. All that I had before is not available. I probably would have chosen Crossroads but feel the manager should have been honest. I told her how important the dvr was. She remained silent.

Anonymous

Assisted Living

Family/friend

August 12, 2025

5.0 out of 5 stars
Verified Review

Review for The Crossroads at Bon Air

Crossroads of Bon Air was a very nice place, attentive especially if family is visible and active. We were only at [name removed] for 2 weeks and it wasn't bad. Crossroad was slightly more home like.

Thomas Page

Independent Living

Family/friend

June 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place

Staff are very friendly and helpful. A lot of activites for residents. Food is good. The facilty is very clean. My parents have been there for a couple of months now and seem to enjoy it. They enjoy the interactions with other residents.

Anonymous

Independent Living

Family/friend

April 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Great choice for a loved one

The staff are very friendly and helpful. They are always speaking to the residents and checking on them. The facility is always very clean. Makes you feel like you are staying in an upscale hotel. I like the fact they have a "check-in" button that the residents (in independent living) have to push every morning. If they don't check in the staff is calling them or going g up to their rooms to check on them. My dad and other residents have said the food is not good. That is the only thing he really complains about. I know it is hard to cook for such a large diverse group, but they need to do better with it.

Bob

Assisted Living

Family/friend

April 2, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Crossroads is a comfortable and inviting place to live.

The staff at this adult community are friendly and respectful to the residents. They are always polite and ready to help in every situation. The facility is clean and smells clean. The dining room is welcoming and the food choices are excellent compared to many other adult care communities. The “pub” is a popular gathering spot every afternoon where the residents can visit, have a snack and their choice of adult beverages. I really like this place.

Terry L

Independent Living

Resident/client

February 21, 2025

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Activities
1.0
Staff
4.0
Meals & Dining
1.0

Broken down, poor maintenance,

I had to go sleep on the couch of another resident because my temperature was unbearably hot and the maintenance people could not fix. They finally called in an electrician. I couldn’t eat the food but others did. Once I learned it was possible I would order a hamburger every day and alternate with food from Grubhub. Since I was in independent living there, my long-term care insurance wouldn’t pay anything so I had to pay it all out of pocket and it just got to be way too much so I moved. Also, the people who were so impressive to me when I checked it out, we’re all gone a week after I moved in and they brought in new management. Nobody could stand them. It was a nightmare. They did have a a bar from 4-5 which was really the only positive thing unless you were being shunned. interesting singer occasionally. dirty conditions of the rug hall carpets, it was very dirty looking. doors would fall off the closets

Anonymous

Independent Living

Family/friend

February 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Peace of mind

We loved this place from the first time we stepped inside. The faculty and staff are always smiling and friendly. The residents are full of smiles and willingly boast about the place. The front desk people called me the second they noticed something was "off" with my dad to let me know. They also respond quickly to emails and phone calls so the customer service is great. The place is clean and doesn't smell like yucky food like some of these type facilities tend to do. I can't say enough good things!

R. U

Assisted Living

Family/friend

October 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Great staff, but stay engaged with loved ones care!

Stay engaged, the squeaky wheel gets the grease in terms of care. My brother spent 6-7 months on the memory care floor. Great staff but not a great place to be. He is now placed in a private home on DD Community Living waivers and is doing much better. He moved three times in that short span as they try to create spaces to accommodate more patients.

Anonymous

Assisted Living

Resident/client

June 13, 2024

4.0 out of 5 stars
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

General

This place is very nice, generally. The food is awful and is a major complaint. Menu and attentive selections are just terrible. Many times the food is just inedible. Very poor offerings to the elderly residents.

Anonymous

Assisted Living

Family/friend

May 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Crossroads at Bon Air

It's very clean and the staff is very friendly. Seems like walking into a upscale hotel.

Anonymous

Independent Living

Family/friend

April 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Pleased with Experience

The facility is dated compared to the newer facilities. Wish it had a movie room. Hard to evaluate the staff as we interact with them a lot less than the last place. Neither the last place nor this place are great at cleaning. When we consider that the Crossings is $[removed] less per month than Anthology - for the same level of care and service - less the new facility - this is a much better situation.

Anonymous

Assisted Living

Family/friend

February 5, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

depressing

Do not put you family members here. [name removed] and his staff tried but no support from management. The room was supposed to be furnished but 1 chair and a non working dirty TV were all that was in the living room. It was one of the most depressing places I've ever seen.

Anonymous

Assisted Living

Family/friend

January 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
5.0

Our Family's experience

The list of activities was very good however we had no first hand experience because my Aunt's health failed dramatically right as she moved in and she did not participate in any activities. The Cross Roads is a very nice community. Unfortunately my Aunt's health failed and she did not get to spend much time there before she passed away. The Director of sales is great; as is the nursing supervisor. I did not care for the business manager. I felt she was dismissive & abrupt; especially compared to how cooperative & caring other Admin staff was. The care staff was very kind & conscientious. My only complaint is the care team appears understaffed on weekends; my Aunt's level of care was better during the week than on weekends.

Vicki

Independent Living

Family/friend

December 21, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Overall, a great facility for the money!

Communication is definitely something this facility needs to work on! Several high level staff seem to prefer to "drop the ball." But stay persistent and be your loved ones advocate! Overall, this is still the best place for my mom!

Anonymous

Independent Living

Family/friend

December 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thrilled and Gratified

My loved one is currently a resident at The Crossroads at Bon Air and everything has been great for her at this facility. One thought/suggestion I have: how are the activities and outings planned? I would recommend The Crossroads at Bon Air to others.

Anonymous

Assisted Living

Family/friend

December 7, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Nice place, visit often!

If you are on site, the staff is very responsive. If not, then the requests for information from them is very slow, if at all. This would include the business office and floor staff. The housekeeping is okay, but we have had to request services that we thought should have been done and make follow-up calls to get them done and still there was no communication to let us know if they had indeed been accomplished. You are on your own moving in. The facility is a nice one, but I have nothing to compare it to for the most part. I recommend giving it a look, after that it is to each his own.

Sandra

Assisted Living

Family/friend

November 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0

Review for The Crossroads at Bon Air

I would definitely recommend them to anyone looking for a place. Expensive but pretty comparable to others in the area and the facility seemed more open and comfortable than the couple of others we visited and [name removed] was so helpful and knowledgeable when she showed us around that it seemed like a good place.

Anonymous

Assisted Living

Family/friend

November 10, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Do not recommend for respite

Upon introduction everyone was very nice, and it looked and smelled clean. I did explain my mother's behavior and what to look out for. after two weeks,when I picked her up, her room reeked of urine, there was stool in her windowsill. Staff lost her DNR paperwork. Many items were lost that had her name on it. I was told they would call when it was found and it's been three months. I requested that they call me if for any questions or concerns, they never did. Staff overall were fine but all you have to do is have that one bad apple and it messes it all up. I have worked in geriatrics/dementia for a long time and very aware of the behaviors that can occur.

Anonymous

Assisted Living

Toured community

July 28, 2023

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with The Crossroads and overall it was a nice tour experience but for our loved one it felt to large and ore like a medical facility.

The Crossroads at Bon Air

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Crossroads at Bon Air

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top