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New Horizons at Marlborough LLC

400 Hemenway St, Marlborough, MA 01752

For pricing & availability:
(866) 374-4058
8.8
Review score
52 reviews
Add review
8.8
Review score
52 reviews
  • 5 star
    61%
  • 4 star
    27%
  • 3 star
    8%
  • 2 star
    4%
  • 1 star
    0%
See all reviews
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New Horizons at Marlborough LLC
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New Horizons at Marlborough LLC
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New Horizons at Marlborough LLC in google map

Anonymous

Child of resident/client

5.0 out of 5 stars

Active life at New Horizons

It has a nice community feel. It's also a larger size so there are more people and activities. It large interior allows my mother to get long walks in the winter months. They also have a church and my mother goes to Mass almost daily. She loves the exercise classes and the food is generally good

Read all reviews

New Horizons at Marlborough LLC

Passion, purpose, and possibilities is the value system we foster at New Horizons at Marlborough. Our not-for-profit assisted living retirement community is dedicated to serving our elderly community the best way we can, to help ensure that residents’ reliability, comfort, and moments complement their golden years.

For nearly 30 years we’ve established and maintained a quality of living in Marlborough, Massachusetts that is unmatched. Through our dedicated service, we’ve gained recognition and awards for our quality care services. In 2015 we were awarded “Best of Assisted Living in Marlborough” for consistently high ratings on Senior Advisor. We’ve also been ranked as a “top-tier” independent and assisted living community nationally.

New Horizons cultivates an encouraging community, so residents may look forward to the newness of each day — a new horizon around every corner. We’re not like your typical senior living community, we’re a community that spends continuous moments with residents that we see as close friends and extended family. We deeply care and respect everyone we attend to and always guarantee to provide the best.

But, you don’t have to take our word for it. Check out a review from a satisfied family member: “I would like to thank you...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

New Horizons at Marlborough LLC

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for New Horizons at Marlborough LLC

8.8 out of 10
Review Score52 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.6
Meals & Dining
4.2
Activities
4.5
Value for Cost
4.4

A Place for Mom has scored New Horizons at Marlborough LLC with 8.8 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, New Horizons at Marlborough LLC has 52 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 52 reviews

Last Updated: 10/15/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kathie O

Not Sure

Toured community

October 15, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

What a wonderful place!

My husband and I were looking for an assisted living place for his sister and her partner. Both had health issues and his sister had definite opinions as to what she wanted and where she wanted to live. We toured many places and nothing made her happy. Once she stepped into New Horizons, she felt at home. Everyone was warm and inviting and the facilities are beautiful. She has lived there for over two months and couldn’t be happier. The care she has received is excellent. People go out of their way to accommodate her needs from the director down to “the red shirts”. Their only concern is her well being and happiness. We live out of state and feel comfortable knowing that she is well taken care of.

Anonymous

Assisted Living

Family/friend

October 2, 2025

5.0 out of 5 stars
Verified Review

Active life at New Horizons

It has a nice community feel. It's also a larger size so there are more people and activities. It large interior allows my mother to get long walks in the winter months. They also have a church and my mother goes to Mass almost daily. She loves the exercise classes and the food is generally good

Elizabeth W

Assisted Living

Family/friend

September 24, 2025

5.0 out of 5 stars
Verified Review

A great next chapter

New Horizons has been really great for my parents. They continue to rave about the food. My mom is really enjoying the activities and my dad attends the occasional event and really enjoys it as well. From our perspective, it is always clean and well kept. The residents we have interacted with seem happy. Hope this is helpful.

Anonymous

Assisted Living

Family/friend

March 31, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

One family's experience - recommend.

I like that they have helpers. They walk around in red shirts and help if people get lost or need help with their tech or any other small thing. I wish they had online billing. You can pay online, but all communication is through the post mail. I wish there was more digital support.

Anonymous

Assisted Living

Family/friend

December 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A pleasant, active community

It's independent living so she doesn't need extra care. She mostly raves about the food. She's takes in 2 to 3 activities a day. She seems pretty busy and staying involved. I think the cost is reasonable especially in comparison with other facilities I contacted

Anonymous

Assisted Living

Family/friend

November 6, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
2.0
Value for Cost
3.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Buyer Beware - Awful Memory Care Facility

The cleanliness on the memory care side gets a 2 and if we could give the value for cost a 0 on the memory care side, we would. Whenever I visited dad in memory care- it didn't seem like anyone was paying attention to the residents. Once my father was put into memory care- costs skyrocketed. My parents couldn't afford it. Memory care allowed my dad to GET OUT at one point. We have moved both mom and dad into different facilities. It was a total pain. And NH is holding onto the deposit until January so they still have the [fee removed] they owe my parents. It's infuriating.

Gale

Assisted Living

Family/friend

October 10, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
4.0
Value for Cost
4.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Review for New Horizons at Marlborough LLC

It wasn't for me, but it may suit you just fine. We picked this community because it was cheap buy in with return and close to family.

Anonymous

Assisted Living

Family/friend

July 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

New Horizons Review

The place always smells clean, not at all like "old people" smell! Staff very friendly and helpful if asked. Nice apartments; all of them slightly different and unique like the individuals who live in them!!

Liz

Assisted Living

Family/friend

June 7, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

The staff is always friendly and accommodating. Anything that Dad needs, they make sure to take care of him. He loves it there. The move-in process was easy. There is constant communication with the family whether it is through a newsletter or a telephone call, if needed. His meals are amazing. The quality of the food is delicious and he loves it. We would 10 out of 10 recommend New Horizons at Marlborough to others.

Jess

Assisted Living

Family/friend

March 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Review for New Horizons at Marlborough LLC

I would recommend their memory care.

LIz

Assisted Living

Family/friend

July 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Dad was brought back to life moving here

The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!

Anonymous

Assisted Living

Family/friend

June 20, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

New Horizons Review

There seems to be not enough staff for [name removed]. The aids don't come at the appointed time consistently. The red shirts are amazing, the dinner staff is amazing, the front door staff is amazing so pretty much. It's a great place I would recommend it.

Anonymous

Assisted Living

Resident/client

June 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We like it here!

My spouse and I are currently residents at New Horizons at Marlborough and the experience has been great so far. The staff at this facility are all wonderful and attentive. The facility and our one bedroom apartment are both very nice. The food is good. There are lots of places to walk around outside. We like it here very much. I would recommend this facility to family and friends.

J M

Independent Living

Family/friend

May 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Warm Community to Join

Everyone there (residents and staff) are kind and cheerful. The amenities are very impressive for the price. I've had a little trouble getting some questions answered / issues addressed but am attributing this mostly to just the start up/phase where I'm learning who to talk to, when and by what means. My parents feel pretty happy there, and lucky - they are 2 months into their residency now.

anonymous

Assisted Living

Family/friend

November 3, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

A good place overall, nice facility.

It is a nice, well kept facility with friendly staff and good meals, a good value. They were sub contracting care to [removed], which was poor. They have since switched providers. Sadly my father died at the end of September so I can not comment on the new care provider [name removed].

anonymous

Assisted Living

Family/friend

August 11, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

A great community

Our loved one has not moved in yet so we have had no experience with the meals and dining or the activities - but the reason why we picked New Horizons at Marlborough was because it was the most suitable for our loved ones needs. It really made a great first impression

anonymous

Assisted Living

Family/friend

March 22, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
4.0
Value for Cost
3.0
Care Services
3.5
Activities
4.0
Staff
4.0
Meals & Dining
4.5

Almost as good as I thought it would be.

My loved one is in the assisted living building. It's important to know going in what that entails. So there is no emergency medical care, and you have to have your own doctor. They do provide some medical services, including a podiatrist. Just be aware that if an emergency happens, they call 911 and are not able to do anything for your loved one. The service staff is a little pushy. They want things to be done the way they want them done. Outside of those parameters, they still do things but might be a little grumpy about it. They do seem very caring, but just a bit pushy. Basically they keep really good track of the residents. The activities are good. The food is fabulous. And ultimately my loved one is doing really well there. Also, they have a low vision group and some related equipment, which is great if your loved one has vision problems.

anonymous

Assisted Living

Toured community

January 11, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and its a nice facility, but a little far away. It is a little bit older but still nice - just not as sparkly as others we looked at.

anonymous

Assisted Living

Family/friend

October 26, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

So far so good

Our loved one have not been there for very long but so far everything seems to be going really well. The cleanliness was a huge thing that stood out to us. We were so impressed by how fresh everything was, and its very well decorated with fresh flowers. We haven't been able to eat meals there with our parents because of the restrictions but overall the meals are good. Sometimes they say the portion sizes are two small but they do get a three course meal. Another thing that we loved is how it has a pool, garden and greenhouse. It is like a mini vacation for your loved ones.

Susan

Independent Living

Toured community

October 21, 2021

4.0 out of 5 stars
Verified Review

My tour review

I felt that this community was really nice it just felt too big for my loved one. It was somewhat overwhelming for me so I knew it would be for her, it was nice just too big.

New Horizons at Marlborough LLC

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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