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Orchard Heights

5200 Chestnut Ridge Rd, Orchard Park, NY 14127

For more information about senior living options:
(866) 374-4058
5 reviews
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8.3
Review score
284 reviews
10 facilities
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Orchard Heights
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Anonymous

Family/friend

5.0 out of 5 stars

Highly Recommended!!

My mother has been enjoying her stay at the Orchard Heights. The meals are wonderful I've had a chance to try them myself. They have a range of activities that the residents could engage in daily. The staff does a fantastic job keeping me informed and taking care of my loved one. I have no complaints about this community.

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Orchard Heights

Orchard Heights in Orchard Park, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living


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Reviews

for Orchard Heights

Overall Experience
3.4
Cleanliness
3.6
Friendliness
3.6
Care Services
3.0
Activities
3.3
Value for Cost
3.4

A Place for Mom has scored Orchard Heights with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Orchard Heights has 5 reviews with an average "overall experience" of 3.4 out of 5.

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1-5 of 5 reviews

Last Updated: 5/4/18

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Laurel

Memory Care

Family/friend

May 4, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Simple requests and no communication

Sent my 90 yro demented grandfather to the psych ward at ECMC- never notified his wife (a few rooms away), or his children (this was an issue addressed prior) and ignored orders to send him to Lakeshore if he absolutely needed to be sent out. Dementia patients don’t belong in a psych ward, that’s what your facility is paid to deal with- ESPECIALLY ECMC. For $10,000 a month and “medical staff” they should know this. Proves that money can’t buy knowledgeable staff. Unfortunately, this is one of the “better” facilities. Do your research and don’t let them do this to your family member. Oh, and the LPN that screamed at him because he wasn’t getting dressed fast enough.... he has dementia, it’s frustrating for everyone. If you can’t handle go work somewhere else. I am a medical professional, so I’m not some random person who doesn’t know anything about this process or treatment. I would never treat your family members like this. All we asked for was communication- family lives close (3 miles away) and is always there. We had a few simple requests if they felt they couldn’t handle him- like not sending him to a psych unit that has violent psychs (again, I worked with people who went there because they were so dangerous).

Anonymous

Memory Care

Toured community

December 15, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

A tour for care

I toured this community and it was bigger then what I was looking for at thie time. The staff were nice and my questions. were answered, I saw that there were activities that were offered. It is clean and well maintained. I would suggest other families take a tour to see if this will meet the needs of a loved one for good care and the value.

Anonymous

Memory Care

Family/friend

November 1, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Highly Recommended!!

My mother has been enjoying her stay at the Orchard Heights. The meals are wonderful I've had a chance to try them myself. They have a range of activities that the residents could engage in daily. The staff does a fantastic job keeping me informed and taking care of my loved one. I have no complaints about this community.

Anonymous

Memory Care

Toured community

September 22, 2016

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

The staff was very friendly. The place did not seem warm and comfortable. It is a little pricey and if appointments are not close by they do not transport.

Anonymous

Memory Care

Family/friend

March 24, 2014

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0

Nice but could be better

I do have to say that the staff was very nice and some truly stood out as going above and beyond . I was not pleased with the size of the memory care unit. The other areas are large and comfortable but the common/living area in memory care is small and in fact, there is not enough seating for the residents. Often, the staff has to bring in kitchen chairs and many residents cannot see the television due to lack of space. There is an atrium area that no one seems to use and could be better utilized for this space issue. Also, there are HUGE potholes in the entrance road. While I understand our winters cause this, it seems some temporary solution could be made. As the cost is $5000 per month, one would think it should be a little more upscale. In comparing other assisted living facilities, Orchard Heights, in my opinion, does have more assistance for those that need more care.

Orchard Heights

Neighborhoods

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Map of the neighborhood around Orchard Heights

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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