The Hamister Group, Inc

My Dad has been living at Shelby Gardens for 8 months now. From the moment we entered the building it felt like home. Everyone was welcoming and friendly, the facility was decorated all nice and beautiful . The day we moved my dad and they were doing happy hour for Friday. They had a band set up. Everyone was out and was enjoying themselves and dancing to the music. It was just like home for my dad and he was welcomed with open arms not only from the staff, but also the residence. I must say that I did make the best decision with moving my dad to Shelby Gardens. It has been a rough road with tries to find a place for him and I’m just so thankful that we decide to make Shelby Gardens his home away from home. I couldn’t be more grateful for the staff for them being so loving and caring to the residence that are there. Thank you Shelby Gardens!

Visited today was 100% satisfied with the facility but the staff are what makes this facility outstanding. The entire staff were accommodating and took the time to answer all questions without hesitation. They are focused on the quality of care the residents receive and strive to individualize the care to meet the ever changing needs of their residents. I would definitely recommend.

I love Shelby Gardens it's clean, good food and activities. My caregivers are great they make sure i have what i have everything i need. My room is spacious and cozy. The office staff is so nice, especially that lady sitting at the desk who smiles all the time.

I’ve been here almost 8 months in it’s been great! I love the staff, food, residents and the facility. It’s nice and clean the activities are fun and relaxing. We have community outings and the food service is excellent.

I've been here about 3 years In it's a wonderful place. My care givers are so nice in sweet to me In the other residents. The food is great! We have many activities and outings. They very understand and patient we us.

Shelby Gardens Place Is a wonderful place to be. I’ve seen firsthand how well the staff take care of the residents under their care. The administrative team is very supportive and responsive to any needs. The nursing staff is genuinely interested in making sure every resident has what they need at all times. This is definitely a facility I would recommend for anyone looking for an affordable option for their loved one who needs an additional level of care. I highly recommend Shelby Gardens Place!

I chose this facility because of the location and the cost. I believe that in my area of Knoxville, Northshore Heights is the best choice for assisted living.

The staff is always friendly and willing to go a little beyond to make the residents feel welcome and happy.

I would recommend Buckingham. They are very friendly and do a great job with my mom.

We recently moved my mom in Shelby Gardens. So far our experience has been one of the best. [name removed] was very informative, [name removed] is extremely knowledgeable and [name removed] is just a delight to be around. Our family love our decision to place our mom here.

Momma has been SGP[date removed] ...staff is so sweet and issues are always addressed in a timely manner. Momma will be 90 yoa Friday...what a blessing! Great administration and supportive staff. So glad Momma's church is allowed to visit and give Sunday services.

I really appreciate the professionalism of the staff at Shelby Gardens Place. The nurses, the cleaning crew, the front desk, the maintenance crew and management all treat my brother with respect and kindness. This means a great deal to me and my family.

She was very well cared for at Heather Heights and I would highly recommend it to someone in the future. They were very good, not perfect always but no place is these days. They were very good to her even at the end. My only constructive criticism would be that they need to have more programs that give the residence a chance to get out. Hopefully things are better now that Covid restrictions are lifted. Highly recommend for person who needs more than assisted living without memory care. My mother ended up at Heather Heights because she had a catheter and the assisted-living place she was in before, wouldn't take her back with a catheter that she got while in the emergency room. It was extremely difficult making the move with my mother again to another assisted living facility for this reason alone. Thankfully my mother was very happy at Heather Heights. Also, I was there every day so I knew the facility and the people and what was going on daily very well.

My loved one is currently a resident at Trustwell at Shelby Gardens Place and the experience has been mostly great so far. They take great care of my loved one and we love the facility so far. This is a true "Assisted Living" facility, plus very kind and attentive staff and caregivers. I would recommend this facility to others.

When a 96-year-old has Alzheimer's, is getting weaker quickly, and is fussy about lots of things, no one will be able to create a perfect environment in the mind of that client. We family members have asked for several changes over the last year and Shelby Gardens personnel have done their best to comply. We believe the community is not perfect, but, if our mom were in one of our homes again, things wouldn't be perfect, either. Shelby Gardens personnel, from caregivers to nurses to office personnel, work together to create the best possible conditions, activities, meals, and positive atmosphere. We work with them to fill in gaps (like specific kinds of treats, paper products for our mom, and specific things ordered by her doctor. We know these things are being used. We know our mom is getting showers. We know that her meals include lots of vegetables. We know because we are there often and we check everything.

Excellent services. Caring staff. Friendly environment. I would recommend to others.

My loved one is a resident at Buckingham Heights. The staff have all been great. They take a very personal approach when dealing with the residents and always try their best to make them comfortable. The food has been well prepared and individualized for each resident. Upon moving in, communication was great. Aside from visiting every day, I also receive a call from the nurse every evening to let me know how everything is going. I would recommend Buckingham Heights to others.

Would recommend to a family or friend.

When I was interviewing and touring places for my mom I was convinced Shelby Gardens was the best choice for my mom when the director told me that they could care for her till end of life. No other facility had came close to saying that to me. After 2 months of her being there , she has settled in, made friends and gained almost 15lbs. She also tells me how nice they all are to her. Our family thrilled with the service she is getting.

It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.