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Pacifica Senior Living Paradise Valley

16621 North 38th Street, Phoenix, AZ 85032

For pricing & availability:
(866) 374-4058
9.0
Review score
81 reviews
Add review
9.0
Review score
81 reviews
  • 5 star
    77%
  • 4 star
    15%
  • 3 star
    4%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
Pacifica Senior Living
8.7
Review score
10652 reviews
99 facilities
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Pacifica Senior Living Paradise Valley
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Pacifica Senior Living Paradise Valley
23 photos5 floor plans
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Take a virtual tour of Pacifica Senior Living Paradise Valley in Phoenix, AZ.

Marlene

Child of resident/client

4.0 out of 5 stars

Paradise Valley Review

Most everyone is helpful and willing to work with you. The main reasons we chose this facility over others was because of the private room he was able to get and it is a pet friendly facility so he could have his cat.

Read all reviews

Pacifica Senior Living Paradise Valley

Find compassionate care options for assisted living and memory care at Pacifica Senior Living Paradise Valley. This community’s sunny campus in Phoenix, Arizona, lies in close reach to a wealth of fun things to explore throughout the metropolitan area, from shopping and dining to mountainous state parks that surround the city.

Community Amenities and Services

Pacifica Senior Living Paradise Valley’s well-trained staff ensure that your loved one will receive the proper care you’ve been seeking for their retirement. Services include 24-hour staffing, a licensed nurse available seven days a week, a specialized memory care program, assistance with a range of activities of daily living (ADLs), and more.

In the dining room, the community’s executive chef prepares three fresh meals each day with senior health in mind. After satisfying meals, residents have a multitude of outlets for relaxation and entertainment throughout their new home.

Participate in daily social programs, tend plants at raised garden beds, pamper yourself at the beauty salon, or set out on your own adventure in the Phoenix area. Whether enjoying the comforts of their new home or exploring the city, your loved one is sure to find a fulfilling lifestyle at Pacifica Senior Living Paradise Valley.

Living Arrangements

Pacifica Senior Living Paradise Valley...

Senior living options offered

  • Assisted Living
  • Memory Care

Pacifica Senior Living Paradise Valley

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Pacifica Senior Living Paradise Valley

9 out of 10
Review Score81 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.8
Friendliness
4.7
Care Services
4.7
Staff
4.5
Meals & Dining
4.4
Activities
4.7
Value for Cost
4.7

A Place for Mom has scored Pacifica Senior Living Paradise Valley with 9 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Pacifica Senior Living Paradise Valley has 81 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 81 reviews

Last Updated: 9/29/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kristina

Memory Care

Family/friend

September 29, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Staff
1.0
Meals & Dining
4.0

Frustrating Experience.

The rooms and facility was nice enough. The staff in my dad's unit were poorly trained and unkind. My Dad died at the facility with no hospice care because no-one recognized his condition. After he passed we never heard one word from the facility. No note or call, no assistance NOTHING. Communication with the administrator was horrible. I cannot recommend this facility.

Elena Thornton

Assisted Living

Toured community

August 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

A Super Extraordinary Place!!!

My husband and I recently toured Paradise Valley Senior Living for my MOM!!! WOW! What a Super Extraordinary home for so many residents. We met incredible staff, residents and observed fun activities. Such great energy moving through the whole place. I am so looking forward to my Mom living there. A very special place. Thank you so much [name removed] and [name removed] for welcoming us and a great tour!!!

Anonymous

Assisted Living

Family/friend

July 8, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
2.0
Staff
3.0
Meals & Dining
5.0

Good Overall Value

Most of the caregivers are wonderful. Communication with/from staff and administration is difficult and it can be challenging to get the information you need; just keep asking questions! Not much variety in activities, but the Activities Director is super sweet and loves the residents. Food is amazing!!

Marlene

Assisted Living

Family/friend

April 11, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Paradise Valley Review

Most everyone is helpful and willing to work with you. The main reasons we chose this facility over others was because of the private room he was able to get and it is a pet friendly facility so he could have his cat.

Susan D

Assisted Living

Resident/client

October 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My husband had wonderful time at Pacifica. The personnel were very attentive. I was kept in the loop when issued occurred I also liked that I that I didn't have to bring med meds and the doctors needing would come to him.

Anonymous

Memory Care

Family/friend

October 18, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
4.0
Meals & Dining
3.0

my family's experience

The idea of cottages and the secured area for residents to wander around. That there are different levels of care as needed for residents. Improvement would come if staff was more helpful in the cottages. They seem to acknowledge concerns but no effort made to correct the concerns.

Patrick Miano

Assisted Living

Toured community

September 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Touring Pacifica

The staff and residents are helpful and friendly. They allow you to feel at home. The food looks good and they accommodate special diets. I must admit I was impressed when I toured the facility. The staff seems interested in the residents, who seem content.

KR

Assisted Living

Family/friend

September 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Pacifica Senior Living Paradise Valley

It was a difficult to realize that she needed more care than I could provide. Thanks to the recommendations I was able to find a community that not only meets her needs but provides an atmosphere that we are both comfortable with. I would recommend it highly.

Marlene Brandemuehl

Memory Care

Family/friend

May 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

2 months in…

Pacifica has been a great facility. If there was a section titled Communication I would have given it a 4 but that’s really been my only issue. They were 5 star communicators before we signed. It’s been nothing urgent and with being a new family to this entire process, we had a lot to learn. We don’t know what we don’t know so I’ve learned to ask a lot of questions and guide the level of care for my father from there.

Nancy G

Memory Care

Family/friend

April 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

They care

My ex-spouse (for whom I serve as healthcare POA), has been a memory care resident with Pacifica at Paradise Valley for a year and a half. From our initial visit, through the creation of his care plan, actual move & subsequent daily care, both he & I have been treated with professionalism, respect, empathy & wisdom. My input & perspective have been honored & welcomed as treatment plans are updated to provide him the appropriate care he deserves as the disease progresses. I feel they all sincerely care.

William S

Assisted Living

Family/friend

April 8, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

An Outstanding Facility

It would be hard to overstate how impressed I am with the facility and the staff. Everyone is professional, friendly, and demonstrates a willingness to make residents comfortable. The marketing director has been particularly helpful and ma de a difficult move easier and more comfortable. The residents care director is very knowledgeable and responsive which gives me a high level off confidence that my daughter will be properly cared for. I would highly recommend Pacifica to anyone.

Michelle R

Assisted Living

Resident/client

December 22, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

The men and women are great caregivers. They are very helpful and so nice.

Holly M

Assisted Living

Family/friend

December 22, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring staff

I sing praises of the entire staff at Pacifica. From cleaners to maintenance to caregivers to nursing and beyond show true compassion and care!

Rhonda H

Assisted Living

Family/friend

December 8, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Good Decision!!

I have found everyone to be extremely helpful with helping me get my mom situated and comfortable in her new living arrangements. The staff is always there to answer any questions and help in any way they can. It's an open door policy which makes it feel more like a family. My mother loves her apartment and the cleanliness of the facility. The nursing staff is always there to make sure my mother receives all her care. Just knowing that the staff has my mom's best interest in mind and goes above and beyond to make sure she's happy has taken a lot of pressure off of myself. I am thankful that my mom is in good, caring hands.

Petra T

Assisted Living

Family/friend

November 17, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Home for Mom

Caring home environment. My mom's last year of life made very comfortable.

KR

Assisted Living

Family/friend

November 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Pacifica Senior Living Paradise Valley

We picked this community, because I liked the cottage feeling. The staff was friendly and answered all questions. Seems more like a home atmosphere which was better for my mom.

Anonymous

Assisted Living

Family/friend

September 14, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Care Services
4.0
Activities
3.0
Staff
4.0

Pacifica Senior Living review

The staff members are nice, but there is just not enough and they have difficulty reaching out loved one by phone due to the staffing shortages. When it comes to the quality of care that is so far so good. We have never seen any meals, and there were no activities going on until recently. Based on the experience we have had so far, we would recommend this community to other families but with the understanding that communication can be difficult

Anonymous

Assisted Living

Toured community

August 8, 2023

1.0 out of 5 stars
Verified Review

Tour experience

My tour with Pacifica Senior Living Paradise Valley was terrible. I walked into their lobby. Nobody knew about our appointment. The lobby looked like it was a storage room with boxes and stuff stashed everywhere. I didn't get to have a tour because they stated they didn't know about my appointment.

Anonymous

Memory Care

Toured community

May 23, 2023

4.0 out of 5 stars
Verified Review

Tour experience

I toured with Pacifica Senior Living Paradise Valley and it has two buildings. The rooms in one and meals and activities in the other. That set up was not going to work out well for our mother. Plus, there was no outdoor courtyard or area to sit enjoy the weather. These are the main reasons we did not choose Pacifica.

CJ

Memory Care

Family/friend

March 21, 2023

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
3.0

Mixed feelings

I chose this place due to the fact I thought it was an ideal setting for our loved one. I wish the administrative staff would stay in touch when loved ones contact them. I have tried to call the resident care director about upcoming appointments and concerns. It takes too long to hear back. I also was told that patients in memory care could have free cable TV in their rooms, only later to learn from someone else that is not true. Please know that keeping in touch with family members is important in retaining your clients.

Pacifica Senior Living Paradise Valley

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Pacifica Senior Living Paradise Valley

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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