11819 Pavilion Blvd, Austin, TX 78759
Trish W
Child of resident/client
Review for Pavilion at Great Hills
It's a very nice facility. It's very large and there is maybe not as much personalized attention but overall we like it a lot. Her apartment is very spacious and nice. I love the location. It's very close to where I live.
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Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Pavilion at Great Hills
A Place for Mom has scored Pavilion at Great Hills with 9.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Pavilion at Great Hills has 81 reviews with an average "overall experience" of 4.1 out of 5.
Trish W
Assisted LivingFamily/friend
September 23, 2025
It's a very nice facility. It's very large and there is maybe not as much personalized attention but overall we like it a lot. Her apartment is very spacious and nice. I love the location. It's very close to where I live.
Anonymous
Independent LivingFamily/friend
September 4, 2025
All 5s are hard to come by in this industry, but we have been pleased with the staff, their understanding and eagerness to help. Overall genuinely nice people who do care for their residents. Food and activities are good. We do not have any real complaints and when we do have issues, the staff is more than open and concerned about hearing us and working to resolve them We have no regrets whatsoever about placing our loved ones at Pavilion
Anonymous
Assisted LivingFamily/friend
May 16, 2025
It's a 4. Would be a 5 but they appear to be understaffed and the common area carpeting needs cleaning to remove spills and spots and overall dinginess. Very nice mgmt however. Quick to respond. Yes, I would recommend the community to other families.
Teruni
Independent LivingFamily/friend
May 8, 2025
I can’t say enough good things about this place. My mother loves it there. Caring staff, great social activities. Food tastes great and healthy. [name removed] goes above and beyond to care and make sure residents are happy and well taken care of.
Anonymous
Assisted LivingFamily/friend
October 24, 2024
It would have been fine for someone that doesn't have behavior concerns. My husband was combative so it wasn't a good fit for us. The activities were pretty much the same everyday. Exercise videos for hours in the morning. All the residents just sat there and stared at the TV. There were a few other things thrown in but not much. I know there was a big turnover after we left so it may be different now.
Joy H
Independent LivingFamily/friend
October 5, 2024
I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining room staff, the caretakers for each floor, etc, have been amazing. I want to give a special shout out to [name removed] who is the Salus Coach. She is so creative, and seems to fit activities with the lifestyle of the residents who participate. My mother loves to be involved in events there because of [name removed]! Thank you [name removed]!
Eden Minucci
Assisted LivingFamily/friend
October 2, 2024
My mother has been at The Pavilion for a year now. From day one, we noted that all of the staff, at every level seemed engaged and caring, even when there was no manager in sight. They have worked consistently to be sure my mother is engaged in activities, which I think has been key to her successful move. I am grateful every day for the care that she receives and the relief that it gives me. The activities are enriching and plentiful. Every month there is a different theme and they do an exceptional job of incorporating it into all of the activities.
Karen Viola
Memory CareFamily/friend
September 16, 2024
The staff have all been kind and compassionate. When something occurs out of the ordinary, they call my sister timely, to let her know what has ocurred and the action taken or needed. They include the family in care plans.
Joanne K
Assisted LivingFamily/friend
September 12, 2024
My mom has been a resident since February and she loves the facility and the food. But it is the staff that makes this facility off the charts amazing! I’m there to see my mom just about every day and everyone is exceptional. They treat my mom with care and compassion. I would like to give kudos to her caregivers /dining staff/ Wellness Director/facility Director and all the auxiliary staff. So many people to name. As an Oncology nurse I would recommend this facility to all my patients. Thank you from the bottom of my heart.
Patricia Rosen
Assisted LivingFamily/friend
September 11, 2024
[name removed], my sweet husband, had some very serious medical conditions in the past two years that require him to be in a location where his medications are provided and where the people around him are able to support his needs. He found the right place at The Pavilion at Great Hills. Not only is the facility very home-like it is also immaculate! The staff are very loving and attentive. The activities are fantastic! He is engaged at all times. The other added extra is the other members of his community. He can have intellectual conversations and engage in stimulating activities. I'm very appreciative of all the Pavilion has to offer!
Liz A
Assisted LivingFamily/friend
September 11, 2024
If you are looking for a place for your mother or father in their golden years, look no further. The living spaces are very nice, but it’s the staff that deserves all of the accolades. Peace of mind is priceless, and this what we have for our mother at the Pavillion and we couldn’t be happier. The staff is caring and compassionate and the administrators go above and beyond to accommodate. Our mother is very happy and we couldn’t ask for anything more!
Dante
Memory CareFamily/friend
August 28, 2024
My wife was diagnosed with Alzheimer's Disease. Her neurologists at The UT Comprehensive Memory Center strongly recommended that I move her to a memory care center where she would be in a structured environment --a place where she would experience the same surroundings, see the same people, and do the same things at the same time each day. To a large extent I found this at The Pavilion at Great Hills in their Memory care unit. Of course, the residents come and go. And so do some of the staff. Turnover is great in this field, but there are some staff members that have been here as long as my wife has been here. I believe my wife is treated with dignity and respect, and I feel as if the staff truly cares about her well-being and comfort. Lines of communication are open all the way up to the Executive Director of the facility. The food is great thanks to three really wonderful chefs --"[names removed]". The facility is clean, and the grounds and various courtyards are well tended.
Colleen C Adamo
Memory CareFamily/friend
August 23, 2024
My mother-in-law lived her final years at the Pavilion at Great Hills and was well cared for while she lived there. A few years later my own mother was in need of a Memory care residence and we were happy that there was a room available for her at the Pavilion. She has lived there for the past 2 and 1/2 years and she has received consistent loving care from a patient staff (Alzheimer's can test the patience of even the calmest of people sometimes but she has always been treated with understand and kindness.) When a third family member was in search of an assisted living option, we didn't even consider any other place than the Pavilion because we knew we'd be pleased with our decision to move him there.
Jessy S.
Assisted LivingToured community
July 22, 2024
I am pleased to be writing this review for [name removed], our Executive Director of the Pavilion at Great Hills. [name removed] has been exceptional in her role, demonstrating outstanding communication skills and providing unwavering support to our entire rehab team. Her pleasant demeanor and genuine care for our residents ensure that everyone feels valued and well taken care of. [name removed] dedication and professionalism make her an invaluable asset to the Pavilion!
ID
Assisted LivingIndustry reviewer
July 18, 2024
The Pavilion has great staff, fun activities for residents, and just an overall warm atmosphere. I really would recommend this facility for any family looking for a place they can trust. Everyone greets one another by name and they also have events monthly to welcome new residents. Once you’re here, it doesn’t take long for you to feel at home
Hector Cadena
Assisted LivingFamily/friend
July 18, 2024
My 92 yo mother has been a resident at Pavilion for more than 3 years. I am her main support and have lunch with her every Friday. So I have had the pleasure to interact with the Pavilion staff for quite a long time and I can honestly tell you that their staff is amazing. Not just one or two, but the entire staff. The care and the love that they show, not only my mother, but to every resident there is almost unbelievable. And their interactions and communication with me, as my mother's caregiver is beyond expectation. I would highly recommend The Pavilion to anybody that is looking for a great place for the seniors in their lives.
Patty F
Assisted LivingFamily/friend
June 28, 2024
My dad has lived at the Pavilion for about two years now and he always marvels at how fortunate he is to be in such a wonderful place. The staff are all very caring and kind and take very good care of him. One thing that really impressed me when we were touring assisted living places was that at the Pavilion, a town hall was being held. That really made it feel like a community where everyone has a say and contributes. It feels like home there and that’s what we like best about it.
MD
Assisted LivingFamily/friend
June 25, 2024
My mom likes it here as there are interesting activities held for learning, fun, and enrichment. The activities team is outstanding. The Pavilion is a nice size, not too big so it’s easy to navigate. The staff is caring, welcoming and accommodating and the building and apartments are well maintained and clean. Front desk staff are dedicated and friendly and knowledgeable.
J. E.
Assisted LivingFamily/friend
June 19, 2024
The staff is amazing!! They are attentive and always available to answer questions. Food is good and so are the activities. Housekeeping staff keeps rooms clean and smelling good. The receptionist is so kind and always available to help.
Tonya E
Memory CareFamily/friend
March 14, 2023
We recently moved my mother from The Pavilion. On the day we moved her out, we discovered 3 pair of her pants (new within the past 8 months) were missing. The director for the Pavilion said they would look, then told me they would reimburse (I have the receipts.), then told me since Mom no longer had an account they would figure out how to reimburse, and then I was told they could not reimburse because the receipts were from 2022. During the 17 months my mother was in Valeo (Memory Care), they went through 4 directors and were understaffed the entire time at their own admission. Their circumstances should never be an excuse for poor care, poor maintenance (leaking HVAC unit in more than one room) and poor resident support. I would never recommend The Pavilion under this current ownership and leadership. We are glad that we have learned there are better alternatives and fortunately have found a facility that is well managed, has caring staff, and low turnover.
Pavilion at Great Hills
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
