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Prairie Pointe Assisted Living and Memory Care

58 W Park Ave, Sugar Grove, IL 60554

For pricing & availability:
(866) 374-4058
9.6
Review score
59 reviews
Add review
9.6
Review score
59 reviews
  • 5 star
    82%
  • 4 star
    10%
  • 3 star
    3%
  • 2 star
    2%
  • 1 star
    3%
See all reviews
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Prairie Pointe Assisted Living and Memory Care
SaveShare
Prairie Pointe Assisted Living and Memory Care
27 photos

Sheila B

Child of resident/client

4.0 out of 5 stars

Nice community!

The size of the community is nice for seniors as it's not too big or overwhelming. The care is good from the staff. They are good with making sure the patrons get any PT/OT needed. Good activities. Food is overall pretty good. Good variety. Sometimes communication to families could be better. Overall it's a good fit for my mom. I feel comfortable with her being there.

Read all reviews

Prairie Pointe Assisted Living and Memory Care

Prairie Pointe is a senior living community offering assisted living and memory care accommodations in Sugar Grove, Illinois. Prairie Pointe features personalized assisted living and adult day care, expansive services, and charming environments.

The professional care staff of Prairie Pointe are available around the clock to offer dignified individual care. Residents’ private pet-friendly apartments feature full kitchen/kitchenette options and spacious bathrooms with wheelchair-accessible showers. Residents are offered assistance with activities of daily living, diabetic care, ambulatory support, high acuity care, incontinence care, medication management, and more. The community’s memory care staff are specially trained to assist with the challenges and needs associated with dementia and Alzheimer’s.

Prairie Pointe prides itself on its missions to foster individuality, protect privacy, nurture the spirit, encourage independence, and keep family and friends involved. Residents enjoy amenities for worry-free retirement such as transportation service, laundry and housekeeping, and chef-prepared meals with accommodations for dietary needs. Residents can visit with friends in the cozy fireplace lounge, enjoy an iced tea on the patio, have some quiet reading time in the library, and be pampered in the on-site salon or barbershop. Prairie Pointe features an elegant dining room with ornate floor-to-ceiling windows, a charming bistro, a pub, a fitness...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living
  • Memory Care

Prairie Pointe Assisted Living and Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Prairie Pointe Assisted Living and Memory Care

9.6 out of 10
Review Score59 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.8
Friendliness
4.7
Care Services
4.6
Staff
4.6
Meals & Dining
4.5
Activities
4.6
Value for Cost
4.6

A Place for Mom has scored Prairie Pointe Assisted Living and Memory Care with 9.6 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Prairie Pointe Assisted Living and Memory Care has 59 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 59 reviews

Last Updated: 8/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Resident/client

August 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommend

Clean community, caring community, administrator is kind and loving. Nurses are fabulous!

Ivanka Matko

Assisted Living

Family/friend

August 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly, caring staff.

Jennifer

Memory Care

Family/friend

July 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Our family's experience

They are unable to accommodate food allergies- my mom was served food she is allergic to at least 6 times we are aware of. Each time we were assured they would have a corrective action to be able to prevent it in the future and then the 6th time they said they needed a dr note to verify the allergy. When asked why now? The staff was dismissive and even suggested we need to find a new place. When we toured, the Executive Director spoke of the specialized training staff received to interact with memory care residents. We found that difficult to believe. Examples include: Residents that are frustrated are often ignored- not redirected. The music played was suited to the staff (i.e., Guns and Roses) and not music of their generation which is a benefit to dementia patients. The staff banged plates together to clean them rather than scrape them with silverware and the banging was startling to the residents. Often staff did not engage at all with the residents when there were opportunities. Activities on the schedule are often not provided or modified to watching movies or given word search papers which many residents couldn't read or understand anymore. It is generally clean without odors and there are some staff that are helpful and caring. A memory care community is not going to be perfect but so many of our concerns and requests went unanswered.

Bethany V

Assisted Living

Family/friend

July 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Place!

I recommend this community. They are loving, dedicated to the residents and involved!

Louann G

Assisted Living

Resident/client

July 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love the food

Sheila B

Assisted Living

Family/friend

July 17, 2025

4.0 out of 5 stars
Verified Review

Nice community!

The size of the community is nice for seniors as it's not too big or overwhelming. The care is good from the staff. They are good with making sure the patrons get any PT/OT needed. Good activities. Food is overall pretty good. Good variety. Sometimes communication to families could be better. Overall it's a good fit for my mom. I feel comfortable with her being there.

Anonymous

Assisted Living

Resident/client

July 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The activity director is great! We have fun!

The activity director is great! We have fun!

Lupe G

Assisted Living

Family/friend

July 3, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Management is key!

[name removed] Everyone is loving and caring!

Anonymous

Assisted Living

Resident/client

July 3, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Lovely place because I need assistance

Assistance here is top notch. Food is great!

Anonymous

Assisted Living

Family/friend

July 2, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Dad's enjoys the food and staff.

Anonymous

Assisted Living

Family/friend

June 16, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

friendly - but overworked - staff

Only challenge is staffing in that they are understaffed at times. However, I think this is a challenge for all assisted living facilities right now. Very friendly and responsive. But with limited staff there are often some delays when requesting non-essential needs.

Anonymous

Assisted Living

Family/friend

March 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Prairie Pointe Assisted Living

All of the people are very friendly, including the staff and the residence. We would absolutely recommend this community to other families based on our experience.

Anonymous

Assisted Living

Family/friend

December 9, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My grandmother Loves it !

Moved my grandmother in AL and she absolutely loves it. Thank you Prairie Pointe.

Anonymous

Assisted Living

Family/friend

December 6, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Prairie Pointe Review

They have a great staff. Sadly, the staff is pushed to the limit due to staff shortages. The facility is beautiful. They increased my parents' rent close to a $[removed]a month over the past year. However, Illinois cost of living index was 3.3% & the increase is well over this. Sadly, there has not been any increase in staff or services to justify the additional cost. I also talked to a few nurses that have been there since they opened. They have not received any increase in wages as a result & staff turn over is significant.

Anonymous

Assisted Living

Family/friend

November 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Review for Prairie Pointe Assisted Living and Memory Care

We picked this community because of the smaller number of patients. They are living in one area, with everything included in this area: dining room, TV, activities, theater etc. I would say Staff and Cleanliness is 4, all the rest is a 5. These 2 things suffer a bit on the weekends when staff can be short.

Anonymous

Assisted Living

Family/friend

November 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

A VERY GOOD ASSISTIVE LIVING OPTION

Although there remains room for improvement, definitely headed in a good direction. Attentive and caring building level administrators. Willing to listen and trying to make positive growth. The cleanliness has improved recently with the addition of two room cleaning staff and a new custodian. Very kind, empathetic, and dedicated staff on all levels. A definite strength for this facility. Shower days are often canceled at the last minute or offered at inconvenient times; required weekly change of bedding is inconsistent; and laundry help is sporadic at best with machines frequently down. Seem to need more CNA level staff. Nurses and CNAs are all trying very hard but are often strapped for time. Recent changes in cooks seems to have the kitchen moving in the right direction. Food has been better lately with more of a variety and increased flavor. A welcome improvement. Also, need to get back to offering sugar free ice cream as well as 'low salt' options. Organized efforts but with only limited participation. Dominos, bingo, movies, ice cream socials, crafts, and community outings. Needs to be promoted more effectively. Very good value, especially when compared to similar assistive care facilities within a 30 mile radius. A positive, friendly, and upbeat community of administrators, staff, and residents. Overall, this has been a great placement for my loved one for just over [date removed]. I'd highly recommend checking it out as an option for your loved one requiring assistive and/or memory care.

K E

Memory Care

Family/friend

October 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Very Good Experience- Great Facility

We are very happy with this facility. The staff and administrators are caring and kind. They take the time to make sure the entire family- including the resident are taken care of during the transition to a memory care facility.

JS

Assisted Living

Family/friend

September 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Review for Prairie Pointe Assisted Living and Memory Care

We picked this community because of the location and value compared to other options. Newer property so could accommodate her needs. I want to stress on the short staff - the staff is great. They just need more but I think that is a challenge throughout all assisted living care facilities.

Anonymous

Assisted Living

Resident/client

September 9, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The community is great, management is very professional. The food is great the nursing staff is super helpful and engaging with residents. The tour with [names removed] was amazing they were very through and took the time to explain everything and answered all my questions.

Elner S

Assisted Living

Resident/client

September 9, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Overall

Thank you for a wonderful experience!

Prairie Pointe Assisted Living and Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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