8825 Eager Rd, Richmond Heights, MO 63144
Anonymous
Child of resident/client
Caring, Compassionate Community
The staff have been very attentive, kind and engaging. The food is not great. There are a lot of activities but it would be nice if there was an ambassador program or a buddy system for new residents. We feel like my mother-in-law is in a safe, caring environment.
Read all reviewsPromenade Senior Living
Perfectly nestled between Ladue, Frontenac and Clayton, MO, in Richmond Heights, Promenade Senior Living will offer an active and engaged lifestyle with just the right supportive care available when needed. Just a stone's throw from all of the exciting cultural, shopping & dining attractions St. Louis is proud to offer, Promenade Senior Living will set a new standard in Senior Living. Residents will enjoy beautifully appointed suites, a calendar full of activities and outings, an award winning dining program and much more all within a vibrant community full of life. Promenade Senior Living comprises 55 private apartments in Assisted Living including studio suites, one-bedroom suites and two-bedroom suites, some offering private terraces on the garden. Promenade Senior Living will have 26 suites within a specially designed memory care neighborhood.
Promenade Senior Living
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Promenade Senior Living
A Place for Mom has scored Promenade Senior Living with 8.6 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Promenade Senior Living has 47 reviews with an average "overall experience" of 3.9 out of 5.
Anonymous
Assisted LivingFamily/friend
September 26, 2025
The staff have been very attentive, kind and engaging. The food is not great. There are a lot of activities but it would be nice if there was an ambassador program or a buddy system for new residents. We feel like my mother-in-law is in a safe, caring environment.
Anonymous
Memory CareFamily/friend
July 15, 2025
My dad had to go to the hospital for his legs swelling. I am not sure what caused it, he was on a low dose of Lasix at home and was under control but immediately was a problem soon after arriving there, to the point of discoloration of his leg which led to a hospital visit. He was forgotten in his room at times when they were supposed to bring him to meals. He was in memory care and he is incontinent and they were aware. The sores were healed but we are still working on getting the swelling down in his feet and legs. I think a big part of the problem was that they have mostly agency staff, and if I had a dollar for every time I heard "I don't know your dad, it's my first day, I didn't know," I would have many many dollars. I would say that it might be ok for someone who can advocate for themselves but my dad isn't able to. I wouldn't recommend memory care there.
Suzi Y
Assisted LivingFamily/friend
June 19, 2025
I am happy with the staff and the space my mom loves in. The meals are good. The nice thing is i can always ask for a sandwich or some food for my mom. They are very flexible throughout the day with meal prep. They also almost always have an ice cream social around 2:30 daily. They bring in entertainment on Friday for a happy hour. The activities throughout the week are fun with good attendance. My mom rarely joins in, her choice.
Kathleen Nashville Washington
Assisted LivingFamily/friend
June 13, 2025
We were very impressed during our initial tour. Once we moved in we were even more impressed with the level of care and service that my Mom receives. We unfortunately lost my Dad a week after my parents moved in. But since that time , the staff has been SO supportive of my Mom, making sure she stays engaged and active in the daily activities. We are so happy with our choice to move here!
Anonymous
Memory CareResident/client
June 10, 2025
Memory care leaves a lot to be desired. Other residents not in memory care very cordial and friendly. I would rate the food as fair a lot of times they are out of stuff. Weekly entertainment with piano, guitar, etc. very good bus trips to different sites. Very good laundry leaves a lot to be desired most of the staff is very helpful.
Anonymous
Memory CareFamily/friend
May 29, 2025
I think when we first started the place had changed ownership so a lot of what is going on is management issues. They are on their third director. The staff on the floor can be irresponsive or unavailable at times but there are some good ones. There are some shortages but they use agency people to fill in. I find a lot of times that they are better than the staff members! The activity director was top notch but she left and the activities are more limited but this is pretty recent. They have an Ice cream social M-F and a Happy Hour on Friday which are 2 of the most favorite things. They schedule movies and have a nice little movie theater. They have wonderful parties for the residents and families to celebrate different holidays. One of the best people there works in activities. Her name is [name removed]. She is wonderful with the residents and works to involve memory care residents. The food overall all is pretty good and they give nice portions. Also they usually get a glass of water and one of juice. The rooms are nice size and have two sinks. The memory care area may have been studio suites before as there is a spot for a frig. There are these suites which have two rooms which are smaller and share a bathroom. These are very well priced! These are the top things I can think of now. For me it is only 1.5 miles from our house so that is a big plus.
Anonymous
Assisted LivingFamily/friend
May 27, 2025
The people at Promenade Senior Living are nice, but the food is not good.
Sarah C
Assisted LivingFamily/friend
April 20, 2025
The good: staff members are mostly very nice, the residents are friendly with each other, many activities. The bad: dining area is dirty, tables not cleaned between diners, hallways frequently stink of urine, the laundry room also smells of urine, staff are often undertrained. Nurses are dismissive and rarely there, laundry does not get done regularly, housekeeping does not happen regularly, help with bathing does not happen often, there is no way for residents to see what activities happen daily because they do not always have a list anywhere so they Miss out. The very bad: no one checks on residents other than to bring medication even if they are ill or have fallen, no response to alarms or life alert many times, some residents left in their own waste for long periods because there is no help, medications get mixed up or forgotten. One of my father’s neighbors fell and his family called 911. The ambulance and medics arrived before the nurse who was on duty.
Anonymous
Assisted LivingFamily/friend
April 4, 2025
Promenade was ok. Some things and people were very nice and helpful but we were not pleased with all of them.
Teresa
Assisted LivingFamily/friend
April 2, 2025
The memory care nurse assistants were great.
Anonymous
Memory CareFamily/friend
April 1, 2025
My mom went there in the memory care unit because of a severe uti. She was to go to the regular assisted living within a month. My mom was one of three people that had an alert button because she was aware of everything around her. On 3 different occasions in the middle of the night she fell pressed the button no one came she called my sister who could get No one one the 24 hours phone line. She had to go to promenade herself and get someone to help my mom. We were told they were working on this problem. The help they have on the memory care floor in the evening is very poor. They also said they were working on that. My sister brother and I were there everyday. One day when I was there there was a lady in the TV room with 8 other people naked from the waist up. I had to go get someone to help. They definitely need better help on the memory care floor.
Mary K
Memory CareFamily/friend
March 6, 2025
The good: Senior staff is very responsive. The activities leader is wonderful. Food is decent. Facility is beautiful. Price and location are great for our needs. Staff on memory floor truly care for my mom from housekeeping on through to med techs and aides and kitchen staff. The moderate: Meds are not always given on time. Cable regularly breaks/doesn't always work with a smart TV. Lots of times they are short staffed.
Kim F
Assisted LivingFamily/friend
February 18, 2025
Good initial experience. Some bumps and bruises with communication from nursing staff but overall happy with the placement.
Barbara G
Assisted LivingResident/client
January 22, 2025
I would have to give every category a 5. We are very happy with everything. I have yet to see a crabby face, smiles all around. Very helpful and meals are good. Kept very clean.
Anonymous
Assisted LivingFamily/friend
January 15, 2025
My husband had 3 falls in 4 days. The staff was not attentive. Will not recommend.
Chris B
Assisted LivingFamily/friend
January 9, 2025
My Mom has only been there for 6 weeks so far but she loves it! She is able to live in her own apartment, which is just the right size for her. She has help whenever she needs it from some very caring, patient, kind, understanding folks. The community residents are also very friendly and Mom has made several new friends. There are a lot of activities and entertainment that changes each week. They have ice cream socials all the time. Three meals a day that she doesn't have to make or clean up, and she says they're pretty tasty. They do her laundry for her and clean her cozy apartment for her each week. It is an up to date building in a nice area. They have a beautician & doctor that visit weekly. Mom wears an alert button necklace in case she needs emergency help, and they deliver her medications to her without fail. Her apartment accommodates her wheelchair, and she has told us "Thank you for finding this place for me. I love it!" every day since she moved in. ??????????
Stefanie L
Assisted LivingFamily/friend
November 11, 2024
We needed a month of assisted living care for my husband. We visited several facilities and decided that Promenade suited our needs best. We made a great choice. The staff was friendly, kind and professional and very engaging. They made sure my husband didn't just sit in his apartment while I was gone. The residents are also very friendly and enjoyed my husband's outgoing and sweet personality. The facility is very clean and well maintained. There's great atttention to the safety of the residents. The meals are great. There are plenty of activities to keep the residents physically and mentally active. Promenade is a gem and I hope this review encourages others to visit and consider Promenade for their loved ones.
Anonymous
Assisted LivingFamily/friend
October 31, 2024
Their staff is lovely and the facility is beautiful. It really is a great place. My only complaint is they need more residents- so please recommend.
Anonymous
Memory CareFamily/friend
October 22, 2024
We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients
MG
Assisted LivingFamily/friend
July 26, 2024
We were impressed with everything. My mother in law felt the menu options were limited, but I think at the time, occupancy was low, so that may have affected it. I can't really say about activities, because she wasn't there for very long until she had to be moved to skilled nursing.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.