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Randall Residence of Sterling Heights

13400 Nineteen Mile Road, Sterling Heights, MI 48313

For more information about senior living options:
(866) 374-4058
3.0
Review score
61 reviews
Add review
3.0
Review score
61 reviews
  • 5 star
    55%
  • 4 star
    28%
  • 3 star
    7%
  • 2 star
    2%
  • 1 star
    8%
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Randall Residence of Sterling Heights
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Randall Residence of Sterling Heights
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street view of Randall Residence of Sterling Heights

anonymous

Child of resident/client

5.0 out of 5 stars

our families experience

We really like the smaller size of the community, it is a little bit cheaper then some other communities we had checked out and we like that they have different cottages for the residents. We do not always go when they have activities but on their Facebook page you can see pictures and some of the activities they do have going on for the residents. When you reach out to the staff by email they have really good communication.

Read all reviews

Randall Residence of Sterling Heights

The Randall family's mission to provide senior care can be traced back to the grandmother of the current brand leaders. As a registered nurse, she had a passion for health care, and eventually took the steps in founding the original Randall Residence. The Randalls took great care of the health and welfare of the residents of their care home, treating them as members of their own extended family. Today, the Randall Residences have expanded while continuing to hold on to their core philosophy of treating residents with dignity and respect.

Living Options and Amenities

Randall Residence of Sterling Heights offers both private and semi-private studio apartments. Each unit comes with its own lounge area and a bathroom with a large walk-in shower. All our units are wheelchair accessible and feature large picture windows that allow the sun to pour in. We offer studios that face in any direction, so you can choose whether you'd like to rise with the sun, relax during a golden hour sunset, or enjoy the comfort of indirect soft light. Each unit is immaculately clean with attractive, neutral-tone carpeting. Units are equipped with heating and air conditioning, cable TV, wifi, and an...

Senior living options offered

  • Memory Care


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Reviews

for Randall Residence of Sterling Heights

3 out of 10
Review Score61 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.2
Friendliness
4.3
Care Services
4.1
Staff
4.1
Meals & Dining
3.7
Activities
4.1
Value for Cost
4.2

A Place for Mom has scored Randall Residence of Sterling Heights with 3 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Randall Residence of Sterling Heights has 61 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 61 reviews

Last Updated: 9/5/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Disappointed

I have some concerns about some staff members being cruel to my mother who has dementia.

anonymous

Memory Care

Family/friend

January 23, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

our families experience

We really like the smaller size of the community, it is a little bit cheaper then some other communities we had checked out and we like that they have different cottages for the residents. We do not always go when they have activities but on their Facebook page you can see pictures and some of the activities they do have going on for the residents. When you reach out to the staff by email they have really good communication.

Rob M

Memory Care

Family/friend

January 21, 2023

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Caring staff

This was our 2nd facilty that my Mom lived in. As an advanced stage memory patient who could be a bit feisty, the staff took to her and truly cared about her. The facility is clean and they kept to the schedule to make sure they care Mom needed was taken care of. You can get “wowed” with the new facilities glitz, but the people make it go. The only negative in my opinion was the food could be improved, but understand staffing and food costs are pressures on the monthly cost. Overall I would recommend in the Sterling Heights area.

anonymous

Memory Care

Family/friend

November 17, 2022

5.0 out of 5 stars
Verified Review

A positive experience

I really appreciated the sales lady, she helped me get through everything and was very helpful in the whole sign up and transition process, she gave me a lot of good tips. I also appreciate the fact that when they came to assess him, they came to my house to do it. They were very accommodating. I met the owner last night at a Thanksgiving dinner that they had. They also had entertainment come in. I know that he is participating in activities that they have going on. I like the atmosphere, it is a smaller facility with only 20 residents. They have cottages and he was able to go to one that fits him the best according to them. Residents are able to go outside as well and we like that. The director has been very helpful and accessible. I have been happy with the experience and would recommend Randall Residence of Sterling Heights to others looking.

Joni

Memory Care

Family/friend

August 29, 2022

2.0 out of 5 stars
Verified Review

Our Experience

I was not really happy with them. They were understaffed, and the workers did not have enough training. They just yelled and yelled at people, which is not the way to handle issues. It was clean - I'll give them credit for that. But staffing is a huge issue there.

Ryan L

Memory Care

Family/friend

April 19, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.5
Care Services
3.5
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Solid senior living center

I would recommend this community for you or your loved one. I felt that they were good, based on my loved ones condition I feel like he may have needed a little more assistance but overall we were very happy with Randall. The staff were really good and very friendly with everyone. They treated my loved one great and I had no issues with this at all.

anonymous

Memory Care

Family/friend

March 4, 2022

0.5 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
0.5
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
0.5
Meals & Dining
3.0

Terrible

A lot of promises that were made were not kept, they did not meet any expectations whatsoever. They said cleaning came once a week and that did not happen and laundry was never done consistently. The head nurse at the time was rude and we always saw staff members on their phones and not engaging with the residents. Residents safety was a huge concern - there was a client that climbed out of a window, crossed a major intersection and the family was contacted by the hospital first because the community had no idea.

anonymous

Memory Care

Family/friend

October 4, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Great Place

This is a great place for your loved one. It looks nice and the people are friendly. They check on the residents all the time. I don't have anything negative to say about them at all. They have activities like board games, cards, wine tasting for the residents.

anonymous

Memory Care

Toured community

August 11, 2021

3.0 out of 5 stars
Verified Review

Tour of Randall Residence

I was not very impressed with our tour. The girl who was showing us around seemed to be new and she was not very personable. We did not see any residents during our tour and it just did not seem homey. They also were not allowing any family to be involved in the moving process either, she would have had to be medically transported. It was not conducive for what we needed.

Sandra

Memory Care

Toured community

May 25, 2021

5.0 out of 5 stars
Verified Review

my review of Randall Residence of Sterling Heights

We toured this community and it was a great tour for covid times. The staff was friendly and informative and they made sure to follow all the restrictions to keep everyone safe.

anonymous

Memory Care

Family/friend

April 8, 2021

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Staff
5.0

My review of Randall Residence of Sterling Heights

All the staff members seem friendly and caring, and the value seems to be right in line with everyone else that's why we chose this facility. However due to the restrictions we still have not been able to get inside the facility and see our loved ones room.

anonymous

Memory Care

Family/friend

April 5, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good place for loved ones

What we really liked about this community was that they were all kind and friendly and our loved one got the care that she needed. We would definitely recommend the Randall Residence of Sterling Heights to others .

Anonymous

Memory Care

Toured community

February 13, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

[name removed] was amazing. Specialized in only memory care, with different levels. Very simple layout. Small community.

Anonymous

Memory Care

Toured community

October 2, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

great facility and staff. the facility was super clean and seems like a great environment.

Patricia

Memory Care

Family/friend

July 9, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A home away from home

It is a smaller community. They take the time to get to know the residents and keep them active. The food is good. The room sizes are nice. They have a couple of different floor plans. My mom has a studio which is a good size for her. They encourage the residents to participate in activities and be engaged with the other residents.

Antonina A Zarro

Memory Care

Family/friend

June 23, 2019

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

In the months since my husband's admission to Harbor Chase, I personally witnessed extreme patience, kindness, and respect extended to each resident. The staff exhibits dedicated professionalism dealing with the unpredictable nature of those suffering from Alzheimer/Dementia. I am grateful

Anonymous

Memory Care

Toured community

June 5, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

1 to 10 care, state requirement is 1 to 15, Like the cottage style set up with a very nice community central area. Is cottage houses 20 residents, and each placed with the level of demential (1-4) 4 being the extreme level of care needed. All secured and locked down. Out door access, weekly Doctor visit's - [name removed] (geriatric doctor). Two care coordinators assigned to each cottage. Cost goes up on average 3-4% each year. All rooms the same and nicer than Sunrise, nice set up. Atomosphere very quiet. Not overly secure nor did they greet me. A medical traveling person entered, I walked in behind. The person letting her in did not greet me nor question who I was. Probably the best place for Pops if the dementia progresses.

Anonymous

Memory Care

Toured community

August 7, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Spoke with [name removed], very nice sent information on Dad is going to look over and discuss with [name removed]. set apt for tomorrow [date removed]

Anonymous

Memory Care

Toured community

December 8, 2017

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great facility and great staff! I thoroughly enjoyed the tour. All staff members were friendly. Loved their philosophy of care and their attention to their clients. The rooms were private and nice and they involve the family with all decision making.

Anonymous

Memory Care

Family/friend

October 2, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Feels like a Resort

I love seeing the changes in my Aunt since she has moved here. They have her room decorated very nicely, made sure that she has a wheelchair and a walker at her disposial. The staff has been wonderful they are encouraging her to be a part of the different activities and her goal is to get to on one of their many field trips. My Aunt is so much more active, she likes going out to the courtyard which is in the middle of the community and total secured, she visits with the other residents in the sitting areas, she even likes going to the dining room and enjoys the food. I would definitely recommend scheduling a tour at this community.

Randall Residence of Sterling Heights

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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