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Saddlebrook

9966 Legacy Dr, Frisco, TX 75034

For pricing & availability:
(866) 374-4058
6.8
Review score
21 reviews
Add review
6.8
Review score
21 reviews
  • 5 star
    66%
  • 4 star
    24%
  • 3 star
    0%
  • 2 star
    0%
  • 1 star
    10%
See all reviews
7.9
Review score
355 reviews
24 facilities
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Saddlebrook
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Saddlebrook community exterior
23 photos6 floor plans
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street view of Saddlebrook

Anonymous

Spouse or partner of resident/client

4.0 out of 5 stars

Overall recommend

There was lots of staff and management changes while we were there. There were staff issues that affected both the food and activities so I didn't get a realistic picture. They aren't the only place with staffing issues. And I like the new director they brought on- he's good.

Read all reviews

Saddlebrook

Come discover the wonders of retirement in Frisco, Texas. The beautiful cobblestone exterior complements the traditional, country interiors, providing residents a comfortable environment to call home. Residents can venture out into the promising city of Frisco by visiting the nearby parks and restaurants during off-site trips.

Saddle Brook is a proud member of Koelsch Senior Communities. With over 60 years of exceptional service in the retirement industry, families can trust the Koelsch team to care for their loved ones. Saddle Brook specializes in memory care designed to help reconnect loved ones to their cherished memories. Through unique services, the community aims to offer a purposeful retirement to residents experiencing memory loss.

Community Services and Amenities

Saddle Brook understands that memory loss is different for each individual, so the community personalizes services by listening and learning from each resident. Rather than focusing on what residents are unable to do, the care team focuses their energy on each resident’s current cognitive and sensory abilities. Using key techniques — gaze, speech, touch, and verticality — the staff aims to help residents properly engage their abilities. To connect each individual with their memories, residents are encouraged to connect with nature, express their faith, and feel...

Senior living options offered

  • Memory Care

Saddlebrook

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Saddlebrook

6.8 out of 10
Review Score21 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.3
Friendliness
4.4
Care Services
4.3
Staff
4.1
Meals & Dining
4.1
Activities
4.5
Value for Cost
4.4

A Place for Mom has scored Saddlebrook with 6.8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Saddlebrook has 21 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 21 reviews

Last Updated: 3/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

March 11, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
1.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Stay involved

I'm a physical therapist and I can tell you that when my husband was there the administration and the quality of care was extremely poor. I've heard that they have all new stuff and administration now so it may be completely different. I can only give you my experience. I would make sure that there is an individualized plan of care that is being implemented by the staff. Anyone thinking to place their loved one should have a camera in their room and they need to be there frequently to make sure that their loved one is getting the care they need no matter where that is. Families also need to know their rights that sedation is not the first course of action when someone is in memory care and they're having a met needs which are labeled as behaviors. I would also encourage families to educate themselves about dementia, and the specific dementia their loved one has and not to feel coerced into doing something because that's what someone says needs to happen. People with dementia and their representative still have rights.

Anonymous

Memory Care

Family/friend

September 27, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall recommend

There was lots of staff and management changes while we were there. There were staff issues that affected both the food and activities so I didn't get a realistic picture. They aren't the only place with staffing issues. And I like the new director they brought on- he's good.

Anonymous

Memory Care

Family/friend

November 22, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

our families experience

What our family likes the most about the Saddlebrook community is the overall atmosphere as well as the caring people they have working there. The staff members have a good attitude, they are always willing to help and make things easier. We would recommend this community to other families based on the experience we have had so far.

Guy

Memory Care

Family/friend

April 6, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A nice community with friendly staff, a positive experience

What we really like about this community is the friendliness and responsiveness of the staff team and based on the experience we have had so far we would recommend Saddlebrook community to other families.

Kimberley nurse

Memory Care

March 3, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Your family member is only a dollar sign

I just left this facility as a nurse because the treatment of the residents is not consistent. With what [name removed] the sales director and [name removed] Director. are explaining to families as soon as you drop your family off and walk out the door the Whole lie of what you were told comes to reality. Your residents are not being taken care of nothing. They promised is ever true until you walk back in the door everybody runs around and tries to pretend like they're doing their work. It's an awful place I wouldn't leave my dog there.. Feel free to contact me by email at [email removed]if you have any questions or concerns.

anonymous

Memory Care

Family/friend

October 6, 2022

5.0 out of 5 stars
Verified Review

tour review

I love them, I love them, I love them. I thought they were just amazing

anonymous

Memory Care

Family/friend

April 5, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

would highly recommend this community

Our of all the memory care communities in this area we felt Saddle Brook was the best place for our loved one. The staff are very nice and everything is taken care of. The care services are good with great medication management. We have had a pleasant experience so far. However sometimes clothes get mixed up or lost when they do laundry which is a little frustrating but other than that its a great community.

Barb C

Memory Care

Family/friend

January 28, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Prayers Answered

So grateful we found this place for my mom. It is a beautiful facility, with a well-staffed and attentive care team. Activities throughout the day are keeping my mom interacting with residents and active. We moved from another facility and wish we would have made this change sooner.

anonymous

Memory Care

Family/friend

July 23, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Proactive, Friendly Care

They are very caring and proactive in providing care for their patients. They are extremely friendly, and they do everything they can to help the patients have a better quality of life. My loved one absolutely loves the food, particularly the breakfasts and the night time meals, and she's gaining some weight, which is a good thing. Even when she sometimes complains about other things, she always says the food is fabulous. It's a bit expensive, but she receives great care, and I feel like it's definitely worth it.

Joy N

Memory Care

Family/friend

May 18, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

We chose Saddle Brook because I liked the atmosphere, the staff were very friendly during the tour, and the rooms. They to me were a lot bigger and better than some other facilities that we looked into. They have been excellent with communication, they send out newsletters and if there are any questions or concerns they always call. The directors have been fabulous to work with. I have been pleased and I feel that we made the best decision and I would highly recommend them to other families who are looking.

Anonymous

Memory Care

Family/friend

December 2, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The caring staff here at Saddle Brook have far exceeded our expectations. It’s a beautiful facility and the residents are loved, happy, and safe.

Nora W

Memory Care

Industry reviewer

November 17, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Memory Care Community

Saddlebrook is a beautiful facility and the staff is very pleasant. [name removed] is always willing to help out in any way.

Anthony Addae

Memory Care

Industry reviewer

November 13, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great place for senior care

Saddle Brook memory care in Frisco is one of the premier memory care facilities that you can take your parents. Staffing is very understanding and accommodating. The nurses such as [names removed] are very particular about making sure that all medications are adhered to as indicated. This two nurses are very hands-on and always contact family to updates on resident status while offering recommendations to help ease the transition into memory care. Management are very responsible and I thank [name removed] for being so personable with the resident every time I have been there. I will 200% recommend Saddle Brook to my entire family. Keep up the good work.

Anonymous

Memory Care

Family/friend

August 2, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

A nice place so far

Mom is doing fairly well since moving into this community. She is participating in some of the daily activities. She seems to like the food. The community is kept clean and they have a nice enclosed courtyard. We liked the western decor and we felt mom would like this as well. the staff have been great and I would recommend this community.

Anonymous

Memory Care

Family/friend

August 1, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Good fit for mom

Saddle Brook has made such an improvement on my mom's well-being. She looks so much better and healthier now. The staff is very friendly and really cares about her.There are a lot of activities that she enjoys participating in and that helps to get her moving and not laying in bed all day. She is so much more alert. The food looks good, I have tried their cinnamon rolls, they were really good. They have a community bus that provides outings for the residents, I know of one ride where they went for ice cream. There always seems to be a lot of staff on hand. It is a very clean community and the location is close by so we can visit often. We also want to thank A Place For Mom they were a great help in finding a place for my mom.

Anonymous

Memory Care

Toured community

January 6, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
2.5
Friendliness
3.5
Value for Cost
2.5

Did not see activities going on...

When I went into the Saddle Brook, my reception was very cordial. When the tour guide took me into the lobby, I noticed many of the residents were in their wheelchairs asleep. I told the tour guide that if my husband saw the lack of activity, he would not want to move in. He said they could make sure that there were not any residents in the lobby when my husband came to look, but that made me a little bit uncomfortable. Also, one of the carpets in the hallways smelled like urine. When I spoke to friends, one mentioned that they had moved from Saddle Brook, but I did not ask why. The employees were extremely nice, but it would not have been a good fit for my husband.

Anonymous

Memory Care

Family/friend

December 29, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

This community is more family oriented.

Dad is still settling into Saddle Brook. Some of the staff members are better than others when it comes to interacting with my dad. The food and the activities are decent. They do keep the community clean and I would recommend it.

FriscoFan

Memory Care

Family/friend

December 15, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

We couldn't have picked a better place for Dad - Love it!

Before making the tough decision to move my 89 yr old father here from out of state due to his advancing dementia, I visited many facilities in the area, and asked a lot of questions. I wanted to find a place where Dad would feel comfortable and at home, and where he would be safe and well cared for 24/7. Facilities that were not dedicated to memory care dropped off my list quickly, as did those that did not have an RN on site 24/7. I asked for references and called them - and appreciate the honesty of those I spoke with. Dad has been here for ten months now and I am thankful that we brought him here when we did, and most importantly that we chose Saddlebrook, for so many reasons. First and foremost are the people and the caring, friendly, "homey" community atmosphere they foster every day. Everyone on staff understands how to positively interact with those affected with memory loss and dementia, and I've learned so much from observing and talking with them. I also appreciate their willingness to "go the extra mile" and work with families and residents when the going gets rough, and let's face it - there are lots of rough days with dementia! Staff is trained to work with the many behavioral, communication and mood issues as well as the physical issues prevalent with dementia and the elderly. I've always been able to approach staff with questions or requests, and they have been excellent in keeping me informed as well. Dad is always clean and nicely dressed and groomed, and I was happily surprised to learn that he doesn't have to leave to get his haircut or go to the dentist or for regular doctor visits - they come to Saddlebrook regularly. On a larger scale, Dad had to go to the hospital for surgery and then to rehab this summer and it was very difficult for him in those places (esp. rehab) that were not focused and trained for patients with dementia. He was miserable and I was at my wits end after 2 weeks of rehab so I approached the management team at Saddlebrook and asked for their assistance to enable me to bring Dad back home to Saddlebrook as early as possible. They were wonderfully supportive and helpful and as soon as Dad was back at Saddlebrook his mood improved dramatically. He is back to participating in their outings and activities and is doing well now. I drop in to visit at various times as my erratic work schedule permits, and I always find the common areas as well as Dad's room to be clean and tidy. There is no "institutional" smell or feel to the place. The living room areas are beautifully decorated and filled with comfortable recliners. I was worried about whether Dad would like the food and I no longer have any concerns. He looks forward to his meals and enjoys them. I highly recommend Saddlebrook, and I appreciate the compassionate care they provide every day.

Anonymous

Memory Care

Toured community

September 26, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Positive Atmosphere!!

I had first taken a tour of the community and i really liked it. My loved one would be with great staff and under wonderful care. Unfortunately, things didn't work out and he didn't move here. I would recommend this place they have many helpful services available. The rooms are clean and organized. The staff are all attentive and most importantly my loved one would be in a safe place.

Anonymous

Memory Care

Family/friend

May 3, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very nice place!

Other than a few minor logistical issues in the beginning, our experience with Saddle Brook has been an entirely positive one. The staff here is friendly, professional, and they interact well with the residents. They're kind and patient, and they do a great job looking out for the people who live here. The facility itself is well kept and clean, and has a beautifully decorated and calm environment. I definitely feel like I've found the right place for my Dad!

Saddlebrook

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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