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St. Charles Village

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30 Nova Crescent, Welland, ON L3C6P8

8.9
Review score
15 reviews
Add review
8.9
Review score
15 reviews
5 star
79%
4 star
7%
3 star
7%
2 star
0%
1 star
7%
See all reviews
For pricing & availability:
(866) 374-4058
St. Charles Village
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St. Charles Village
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John
-
Child of resident/client
5.0
Awesome place!
Our loved one is doing great at St Charles Village. Based on the experience we have had so far, we would definitely recommend this community to other families they have been great.

About the facility
St. Charles Village

Welcome Home to St. Charles Village - The Way Retirement Should Be!



A friendly, vibrate retirement community where the day-to-day chores are taken care of, leaving you more time to enjoy friends and family.

We take care of the Cooking, Housekeeping including daily bed making, and our monthly fee INCLUDES Medication Administration!

With over 28 years of experience caring for the safety and well-being of seniors, St. Charles Village offers a worry-free atmosphere for your Loved One(s).

St. Charles Village offers 24-hour healthcare staffing and wide array of activities. The park-like grounds offer two gazebos, along with a patio area to enjoy those long summer days, as well as wonderful gardens placed throughout the grounds for your enjoyment.

We are proud that we have longtime staff (at least 10 years+) who will know both your loved one(s) and your name!

St. Charles Village was voted the #1 Retirement Home in Welland 3 Years in a Row!

We are also proud members of the RHRA (Retirement Home Regulatory Authority), ORCA (Ontario Retirement Communities Association), Welland/Pelham Chamber of Commerce, and the Better Business Bureau.

With some of the most spacious Suites in Welland,...

Read more

Senior living options offered

Independent Living

Pricing
for St. Charles Village

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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St. Charles Village
St. Charles Village

30 Nova Crescent, Welland, ON L3C6P8

Chapel Heights / A Sedona Senior Community
Chapel Heights / A Sedona Senior Community

7373 Niagara Square Dr., Niagara Falls, ON L2H1J2

Lundy Manor
Lundy Manor

7860 Lundy's Lane, Niagara Falls, ON L2H1H1

Residence on Lundys
Residence on Lundys

8158 Lundy's Ln, Niagara Falls, ON L2H1H1

8.9
Review score
15 reviews
8.9
Review score
15 reviews
5 star
79%
4 star
7%
3 star
7%
2 star
0%
1 star
7%
7.5
Review score
5 reviews
7.5
Review score
5 reviews
5 star
40%
4 star
60%
3 star
0%
2 star
0%
1 star
0%
3.0
Review score
1 review
3.0
Review score
1 review
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Independent Living

Amenities
at St. Charles Village

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • Diabetic Care
  • Incontinence Care

Meals & Dining

  • Guest Meals
  • Meals Provided
  • Restaurant Style Dining
  • Kosher
  • Low / No Sodium
  • No Sugar
  • Vegetarian
  • Gluten-free

Room Amenities

  • Respite or Short Term Stays Offered
  • Full kitchen
  • Wheelchair Accessible Showers
  • Bath Tubs

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • Meeting Room
  • Barber Shop
  • Outside Patio
  • Beauty Salon
  • Central Fireplace
  • TV Lounge
  • Library
  • Indoor Common Areas

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Game Room
  • Billiards Lounge

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English
  • French

Activities

  • Educational Speakers / Life Long Learning
  • Catholic Services
  • Day Trips and Outings
  • Community Service Programs
  • Birthday Parties
  • Activities Off-site
  • Trivia Games
  • Happy Hour
  • Activities On-site
  • Devotional Activities On-Site
  • Other Religious Services
  • Holiday Parties
  • Wii Bowling
  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Live Musical Performances
  • BBQs or Picnics
  • Stretching Classes

Reviews

for St. Charles Village

8.9Review score15 reviews
8.9
Review score
15 reviews
5 star
79%
4 star
7%
3 star
7%
2 star
0%
1 star
7%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored St. Charles Village with 8.9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, St. Charles Village has 15 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.5
Friendliness
4.5
Care Services
4.4
Staff
5.0
Meals & Dining
4.3
Activities
4.4
Value for Cost
4.2
A Place for Mom has scored St. Charles Village with 8.9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, St. Charles Village has 15 reviews with an average "overall experience" of 4.5 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
John - Family/friend
Independent Living
June 28, 2024
5.0
Verified Review
Awesome place!
Our loved one is doing great at St Charles Village. Based on the experience we have had so far, we would definitely recommend this community to other families they have been great.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from St. Charles Village
July 9, 2024
Thank you John for your wonderful words. We try to make residents feel welcome and comfortable from the tour to the length of time they are part of our community. We also enjoy getting to know family members and friends. If there is ever a time where your loved one has an issue or concern, please do not hesitate to let us know so we can work to resolve the issue. Again, thank you for letting us know who your family member is doing. Deb
Lisa V - Family/friend
Independent Living
August 9, 2023
5.0
diligent friendly staff , safe place
My Mom, has been at ST Charles Village or over 5 yrs. Even through Covid the staff went beyond to keep residents safe. They always had time to answer questions and where always kind and caring. I am a retired RN and I feel so safe knowing my Mom is there. They listen to requests to accommodate special dietary needs. They provide many fun activities, such as exercise classes, games and musical guests. The view from my moms balcony of the canal is truly amazing and she can walk the path on canal safely. You are greeted but front desk staff who monitor and make sure everyone signs in and out. Also they have kindly let me drop things off which they have delivered to my mom.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Response from St. Charles Village
August 10, 2023
Thank you for your kind words. Residents and their families become part of our St. Charles Village community, and it is nice to hear that your mom is enjoying her time with us. We believe in making sure our residents enjoy our community feeling comfortable and safe here. We appreciate you taking time out of your day to let us know your thoughts and opinions regarding St. Charles Village and our staff and look forward to helping your mom and all our other residents for very long time. Deb Cosby, General Manager
John - Family/friend
Independent Living
August 8, 2023
5.0
Verified Review
Friendly awesome staff
My loved one currently lives at St. Charles Village and overall the experience has been great. They have been amazing and my loved one has improved in overall health and is happy here! The dining room is very nice, with a view of the canal. The staff is very friendly and helpful. The move in was easy and convenient. The apartment is a great layout with a nice balcony. I would highly recommend St. Charles Village to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4
Response from St. Charles Village
August 9, 2023
Thank you for your kind words John. We understand transitioning to a retirement home can be daunting, and staff try to make the transition as smooth and comforting as possible. I'm glad your loved one has adjusted nicely and that we (the staff) have helped them to feel safe, comfortable and happy in their new home. Sincerely, Deb Cosby General Manager
anonymous - Toured community
Independent Living
July 21, 2021
1.0
Old, dull and depressing. Even the residents looked dull and non engaged
Cleanliness
1
Friendliness
1
Care Services
1
Activities
1
Value for Cost
1
Response from St. Charles Village
August 3, 2021
Thank you for your comments. We are sorry to hear your experience was not to your expectation. We do wish to share that over the 30 plus years we have operated, government agency reports that we have received from the Retirement Homes Regulatory Authority and Niagara Public Health inspectors each have repeatedly stated “they cannot believe how clean our home is”. Our residents love to sit and chit chat with each other and enjoy sitting in our common areas and large outdoor spaces visiting with other residents, family and friends. We do have scheduled activities planned; however, your tour might not have been during the time activities were scheduled. Our main focus is ensuring that each resident is living their best life, being happy and safe here at St. Charles Village. We are extremely proud we worked tirelessly to keep Covid out of the building throughout the pandemic. We have been voted one of the Three Best Rated Retirement Homes in Welland four years consecutively, along with winning Gold in the Reader’s Choice Awards for the past several years. While Covid impacted all homes in the area, we are once again rapidly approaching capacity and will have to resume our waiting list process for potential residents. We welcome you to call us to discuss the reasons for your comments in more detail as we are always looking at ways to improve the wellbeing of our residents otherwise, we wish you the best of luck in your search and good health. Thank you for your comments. Debbie Cosby General Manager Lana Paron General Partner
Jacqueline Fleck - Family/friend
Independent Living
April 9, 2019
5.0
Home Sweet Home. St.Charles Village
My Mom [name removed]. passed 3 months ago at 97 1/2 years young.She resided there for the last 7 years of her life. We( sisters and brothers ) have never seen her happier. She said it was her home and she loved it there. From everything to the cleanliness, the administration, the dining room dinners, the nursing, the recreational, our Family was SO grateful to entrust our Mothers care to St.Charles Village.in the 7 years of her stay, if there was something that she didn't agree with , she let them know .The staff did an excellent job of feeding her, taking care of all her needs so we as a Family never worried about her. Don't how how we can ever thank you for making her last year's on earth the best they could be. I would rerecommend Charles Village for anyone looking for their loved one. [Name removed]
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Independent Living
November 12, 2018
5.0
Verified Review
st charles village
The room is nice and bright, quiet and has functional kitchenette. The staff from bottom to top are always caring and helpful in supporting our mother. The meals are very good and our mom believes that they are similar to what she used to make.
Cleanliness
5
Friendliness
5
Value for Cost
3.5
Care Services
5
Activities
4
Anonymous - Toured community
Independent Living
October 22, 2017
4.0
RESIDENTS WERE HAPPY AND LIKED THIS RESIDENCE
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
-Happy Resident - Resident/client
Independent Living
August 1, 2017
5.0
Verified Review
I love it
The food is wonderful. It's clean the people work hard, the staff is very friendly, and helpful. They have been very supportive. I wouldn't live anywhere else.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from St. Charles Village
August 4, 2017
Thank you for your kind words. Our goal is for every resident and their families to feel at home at St. Charles Village, where you are not just a resident but part of our community. We look forward to many wonderful years together!
Anonymous - Toured community
Independent Living
May 11, 2017
3.0
Nice big apartments, not what [Removed] needs, she would benefit with a retirement home that has more activities. [Removed] doesn't need an apartment with a kitchen in it because she does not cook.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Susan Stayzer - Family/friend
Independent Living
September 16, 2016
5.0
Happy for Mom
I am so pleased with my mom's choice to move to St. Charles. We toured some other homes and even though they were beautifully decorated we just didn't feel that sense of home where as with St. Charles it was a good feeling right from the start. We thought it would be a big adjustment for my mom since she had lived in her home for 62 years but the staff and the other residents welcomed her and let her know they were all there for her. I can't say enough good things about St. Charles. The meals are delicious with a lot of variety, the residents are all smiling, the location is great, the staff is knowledgeable and top notch. But the best point is that my mom is happy. I could see a change in her from the day she moved in. Just being with other happy people and knowing someone is there for her when she needs them has given her a safe and secure feeling. She also appreciates the idea of knowing she has her privacy when she wants it and can join in or relax on her own as she chooses. I am definitely giving St. Charles a 5 star rating.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4.5
Activities
5
Susan Stayzer - Family/friend
Independent Living
August 17, 2016
5.0
A Very Happy Family
I am so pleased with my mom's choice to move to St. Charles. We toured some other homes and even though they were beautifully decorated we just didn't feel that sense of home where as with St. Charles it was a good feeling right from the start. We thought it would be a big adjustment for my mom since she had lived in her home for 62 years but the staff and the other residents welcomed her and let her know they were all there for her. I can't say enough good things about St. Charles. The meals are delicious with a lot of variety, the residents are all smiling, the location is great, the staff is knowledgeable and top notch. But the best point is that my mom is happy. I could see a change in her from the day she moved in. Just being with other happy people and knowing someone is there for her when she needs them has given her a safe and secure feeling. She also appreciates the idea of knowing she has her privacy when she wants it and can join in or relax on her own as she chooses. I am definitely giving St. Charles a 5 star rating.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Independent Living
February 10, 2016
5.0
Review of St. Charles Village-Welland, On
The best place we saw. Suites lovely. Pricing good. Med admin included. Staff first rate. They also have trial stays in furnished suites. Views lovely. Walk from elevator to suite and dining room close. Our first choice if only mom would agree to make a move. Good vibe . Would recommend.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Independent Living
February 5, 2016
5.0
Review of St. Charles Village-Welland, On
The best place we saw. Suites lovely. Pricing good. Med admin included. Staff first rate. They also have trial stays in furnished suites. Views lovely. Walk from elevator to suite and dining room close. Our first choice if only mom would agree to make a move. Good vibe . Would recommend.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Lori Eden - Family/friend
Independent Living
February 2, 2016
4.5
Verified Review
Happy People
Francine Debbie and Christine are all very helpful and supportive. As with any new resident my mother was nervous and edgy about leaving her home after living there from the time it was built 49 years ago. When I go to visit her 2 weeks later she is never in her suite, she is visiting with other people or joining in an activity. She has shown remarkable improvement in her attitude and her ability to remain almost independent. All the residents help each other ( my mother is almost blind ) any everyone always is happy. I'm am very pleased with my decision to place her in St. Charles Village.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Anthony's daughter - Family/friend
Independent Living
October 13, 2015
5.0
New resident
Although my Dad has only been there for a week, the transition was made easier thanks to the kind and wonderful staff. Thank you!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-15 out of 15 reviews

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around St. Charles Village

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Frequently Asked Questions
about St. Charles Village

St. Charles Village offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored St. Charles Village 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (905) 788-1844 to reach a resident at St. Charles Village.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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