2.0 out of 5 stars

Verified Review

Stoneybrook Suites

The way our family and resident were treated was unfair. The administrator was very nice at first, but later became shady and rude, especially if I was requesting written documentation of agreement regarding pricing, etc. She was rude and eager to lay blame at family members when visiting and assisting with transportation to doctor visits when a concern from therapy staff was expressed. Rather than handling in a calm and diplomatic manner, the administrator called me out of the blue and began insulting my family and threatening that my family member would be asked to move out! After that, I was very leery of her and felt she was insincere and untrustworthy. Administrators should be professional and keep their calm, and remember that the customer is always right. This family member paid twice as much to stay there than he would have in another facility in Sioux City and this was the treatment our family received. We also never got a helpful answer or any action taken regarding the complaints about the meals. This family member wouldn't eat anything, except for eggs at breakfast because the food was not desirable. This should have been a concern taken more seriously by the administrator.

Reviews

for StoneyBrook Suites Dakota Dunes

2 out of 10

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Overall Experience

2.0

A Place for Mom has scored StoneyBrook Suites Dakota Dunes with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, StoneyBrook Suites Dakota Dunes has 1 review with an average "overall experience" of 2 out of 5.