4.0 out of 5 stars

Verified Review

Good

Things are going well with them. One major problem with the 1st payment, otherwise good. I would recommend them to others.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Exceptional Staff and Facility

I visit residents here frequently and have dinner and do activities with them. The food is always good and a great variety. They always try to vary what they are serving. They plan group activities and residents plan activities on their own. You can be involved as much as you want to be. I really like how friendly the residents and staff are with each other. I would recommend this place to anyone.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

5.0

Staff

3.0

Meals & Dining

4.0

Some good, Some bad but I am happy here!

The activities director is above and beyond great! The head chef tries hard to keep in mind the nutritional needs of seniors. The financial lady is very good but the sales lady makes promises that do not come true ie: she promised me that when I got into my actual apartment instead of the temporary one, they would move my stuff...all of it but I had to beg to get my bed, dresser and desk. The rest had to be done by friends not them. I have more examples of promises made but did not come true. The facility director finally stepped in and got my dresser and desk! However, she asked if I wanted to meet with her and I said "yes", but never heard from her since.

Response from StoryPoint East Lansing

September 9, 2025

Hi Glenna, Thank you for taking the time to share your experience with us. We truly appreciate your kind feedback about our team and are happy to know that you're satisfied at our community. It’s very important to us that every part of your move-in and transition feels smooth, and we’re disappointed to hear that this was not your full experience. While we don’t have a standing protocol for full apartment moves, our team did connect with you and your sister-in-law during the process and assisted with several items. What we expected to be a typical furniture move turned out to be much larger, including an entire garage of belongings. Because of the size of the task, we offered to move items as you were ready, while being transparent that there could be some delays if urgent community needs arose. We would like to connect with you directly to ensure we fully support the rest of your transition. Please reach out to our Executive Director, as we be happy to discuss this with you and work toward a resolution! Thank you.

5.0 out of 5 stars

Verified Review

Review for StoryPoint East Lansing

I called for a friend that was having health issues that lead us to seek information on assisted living. A place for Mom was my first and only call. They were wonderful! So thoughtful, so many questions to ascertain our needs. They told us about other many resources that he might be eligible for and we had great results and never knew these existed. We are very pleased with our help from A Place for Mom. I didn't have much interaction with StoryPoint, but what little I had was positive. They followed through quickly with my friend and were very helpful.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.5

Care Services

3.0

Activities

4.5

Staff

4.0

Meals & Dining

3.5

Review for StoryPoint East Lansing

It is a beautiful facility. My Ex seems quite happy there and is no longer isolated, which before was his choosing. He enjoys the staff for the most part I would say his biggest complaint is the food, which seems to change, depending on who the chef is. He was really happy in the beginning, but not so much now I have had difficulty getting answers on some of the financial stuff because I'm helping him out with that. Activities change so that does shift people's involvement but no one is pressured. Plus our two golden retrievers love their new friends!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Comfortable environment for my mom

What I appreciated most was -- my mom finds the environment very comfortable. It is not as up-to-date as some others (although they are finishing some nice renovations), but my mom says it is "homey". I wish there had been more orientation during the move-in process. We had to figure out a few things ourselves. And they need to beef up security (need cameras). The staff is/was especially great at making my mom feel welcome and inviting her to activities to get her oriented. Overall, I'd describe the experience as very positive. It's a great fit for my mom and I think she will be able to age in place there comfortably.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

3.0

Meals & Dining

2.0

My experience

The apartment 's are lovely but need better food options. Schedule more activities and have receptionist on always. Lower pricing. No one here staff wise on weekends. They could have better communication with new arrivals.

Response from StoryPoint East Lansing

April 18, 2025

Hello, We're glad to hear that you find the apartments lovely, and we appreciate your suggestions regarding food options, activities, and communication. We always encourage residents to connect with our Executive Chef to ensure their culinary feedback or concerns are noted. We strive to accommodate dietary preferences and offer meal substitutes if a resident does not wish to have what’s offered. We also recognize the importance of staff availability, especially on weekends, and we have a dedicated recruiting team that ensures we staff our community with individuals who are dedicated to our residents' care. We would like to connect with you directly to learn more about your experience and how we can improve moving forward. Since your review is anonymous, we cannot reach out directly, but please connect with our Executive Director so we can work toward a resolution. Thank you for your feedback.

4.0 out of 5 stars

Verified Review

Cleanliness

4.5

Friendliness

5.0

Value for Cost

5.0

Activities

5.0

Staff

4.5

StoryPoint East Landing review

The facility has been completely renovated, except for the rooms that individuals are already in. StoryPoint took complete charge on [date removed]. Re-modeling, renovations commenced on [date removed]., and appear to be dwindling down! Meals/dining are improving too.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

Review for StoryPoint East Lansing

Health care in general has gone to hell. My dad died shortly after being moved there. We were pressured to go on hospice so we could get all the help he needed... we were told people can live for a long time on hospice but unfortunately that's not how it went down. I am definitely not looking forward to getting old.

Response from StoryPoint East Lansing

April 18, 2025

Hello, We are deeply sorry for your loss and truly appreciate you taking the time to share your experience with us. We understand how challenging it can be to navigate end-of-life care, and we regret that your experience did not meet the expectations we strive to uphold. Please know that your feedback is invaluable to us, and we would like the opportunity to connect directly with you to learn more about your experience with us. Since we cannot identify you based on your name, we are unable to reach out directly. However, we invite you to contact our Executive Director at your convenience so we can better understand your concerns and work toward ensuring a higher standard of care. Again, our sincerest condolences, and thank you for sharing your thoughts with us.

3.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

1.0

Staff

4.0

Meals & Dining

1.0

I'm really not sure I would recommend at this time. Although this place is now under StoryPoint mgt. so there will be..

I'm really not sure I would recommend at this time. Although this place is now under StoryPoint management so there will be changes. The cleanliness is not very good. When it comes to the meals sometimes they are good and other times they are not.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

A perfect place for mom

The experience here has been wonderful so far. Mom enjoys the meals, that’s very important to her. 3 meals a day served restaurant style, and a menu that changes daily. Employees are very accommodating and helpful in every way. Her apartment gets cleaned once a week. Everyone has been so friendly, the residents are concerned about their neighbors. There are rides to appointments. Washers and dryers available. Saw 4 deer just outside the dining room window couple days ago. Physical and occupational therapy will be within the facility soon, that’s incredible. Activities, library, exercise, movies and pet friendly too. I love how the residents never have to move, as the care they need may increase, the care comes to them in their apartment. The Marquette is more like community of friends than I imagined, nothing like the “senior housing” I thought it would be. They are each given an alert necklace, each chooses if they want to wear it. There are more good things too…

4.0 out of 5 stars

Verified Review

The Marquette

The outside of the facility is Attractive. It is the only housing on a large piece of property. However, the inside of the facility is in need of major renovations. The carpet on all floors is worn and torn. The dining room chairs are worn and torn. The manager, assistant manager, chief, activities Director, are all new within the last Two weeks to 5 months. The temporary maintenance person left last week. The dining room staff are all very nice and they also try to vacuum residence lots apartments between meals.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A nice place for Dad

It was the first place and only place we looked at. We had heard good reviews from a dear friend of mine. The price and close location to our house and my work sold it as well.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Activities

4.0

Staff

3.0

Meals & Dining

3.0

Review for Holiday The Marquette

That even though there's help there, the person's family still needs to be very involved in their daily life. It's a decent facility but they seem to be short staffed like most places these days. We picked this community because cost was a huge factor.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

Review for Holiday The Marquette

I would say it was a positive experience. Location was good and it was homey and nice. My mother was there during some of The Marquette's harder years- COVID and wage changes that made it hard to keep staff. They tried hard in spite of it all

3.0 out of 5 stars

Verified Review

Tour of Holiday The Marquette

We took a tour of Holiday The Marquette during our search for a facility for our loved one. This facility was dated. The facility also had an unpleasant smell. We decided to continue on with our search.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

4.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Disappointing

Corporate seems oblivious to the real issues affecting the building. They believe what they want but not what is real. It used to be a nice place. Too bad. The previous owners cared about the residents and the staff.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Would recommend The Marquette. We've had a good experience there.

Overall we've had a good experience at The Marquette. I like that it's an independent living facility but has the safety of having people around and meals prepared for my loved one.

1.0 out of 5 stars

Cleanliness

1.0

Value for Cost

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

No cleaning for 4 months - with no transparency for family

This facility has been terribly managed for the last year (if not longer). Linens and towels were not changed and bathroom not cleaned for 4 months. They didn't inform family members of this situation and expected the residents to advocate for themselves. They also didn't notify family members when a resident tested positive for Covid or when he entered the facility with a large bandage on his head. This is unacceptable. I would not place a family member here.

4.0 out of 5 stars

Verified Review

Community Tour

Holiday The Marquette was a beautiful building. It was clean and very pretty. But to me, it felt like more of an aging community, more of a stereotypical older folks home than independent living. And I didn't feel as much sense of community. It was a nice place, and the staff seemed very accommodating to the residents. We just didn’t get that homey feeling we were looking for.

StoryPoint East Lansing