Sunrise of Vienna

This facility is a 0. Do not recommend Sunrise of Vienna. It overpromised and underdelivered. The facility claimed to be an assisted living community with one registered nurse but did nothing more than hand out pills. It advertised skilled nursing care but unable to care for feeding and breathing tubes. My father had a biliary tube installed and was forced to leave within 10 days of moving in. We lost over $[fee removed] and are now scrambling to find another residence. Before his health issues, we faced constant difficulties with room and laundry cleanup, and setting up TV and internet took multiple requests and more time than expected. Although the facility is beautiful, it is not suitable for those seeking actual care for their loved ones. I am very disappointed. We lost money, and our family experienced unnecessary stress due to poor service.

This facility is a 0. Do not recommend Sunrise of Vienna. It overpromised and underdelivered. The facility claimed to be an assisted living community with one registered nurse but did nothing more than hand out pills. It advertised skilled nursing care but unable to care for feeding and breathing tubes. My father had a biliary tube installed and was forced to leave within 10 days of moving in. We lost over $[fee removed] and are now scrambling to find another residence. Before his health issues, we faced constant difficulties with room and laundry cleanup, and setting up TV and internet took multiple requests and more time than expected. Although the facility is beautiful, it is not suitable for those seeking actual care for their loved ones. I am very disappointed. We lost money, and our family experienced unnecessary stress due to poor service.

My mother would prefer for the good Lord to take her, so she does not use her call button the way she should — which has resulted in several falls. Because of that, the staff put her in a higher tier of care with more regular checks. They are always upbeat, saying my mom is their favorite resident despite the fact she is pretty grumpy all the time. And they have gotten to know her routines (such as when she usually needs to go to the bathroom). Their ability to observe their residents’ habits and anticipate needs to avoid accidents has been the most impressive aspect in my opinion. That kind of care costs a lot more than when she moved in, but the peace of mind is worth every penny. They are taking great care of her despite her stubborn nature. They also do their best to try to get her out of her room because all she wants to do is sit in her room. On that, it’s been a mixed bag. But they keep at it and are trying to get her to come around and I hope she might actually find some moderate joy in community at some point. It’s a wonderful community with the friendliest and most professional staff from the front desk to the nurses and aides to the administrators. Sunrise of Vienna was the first place suggested to us by A Place for Mom. We visited other places, but I’m so happy the first one suggested was the best.

My mother would prefer for the good Lord to take her, so she does not use her call button the way she should — which has resulted in several falls. Because of that, the staff put her in a higher tier of care with more regular checks. They are always upbeat, saying my mom is their favorite resident despite the fact she is pretty grumpy all the time. And they have gotten to know her routines (such as when she usually needs to go to the bathroom). Their ability to observe their residents’ habits and anticipate needs to avoid accidents has been the most impressive aspect in my opinion. That kind of care costs a lot more than when she moved in, but the peace of mind is worth every penny. They are taking great care of her despite her stubborn nature. They also do their best to try to get her out of her room because all she wants to do is sit in her room. On that, it’s been a mixed bag. But they keep at it and are trying to get her to come around and I hope she might actually find some moderate joy in community at some point. It’s a wonderful community with the friendliest and most professional staff from the front desk to the nurses and aides to the administrators. Sunrise of Vienna was the first place suggested to us by A Place for Mom. We visited other places, but I’m so happy the first one suggested was the best.

Like many other facilities, they too have turnover. Usually the ones leaving are the good ones. Overall it is always a mixed bag. Some of the caretakers are amazing ie [name removed] and [name removed]. The overnight shift, not so good. I would also add that the manager of this location never called to even say her condolences. Amazing!

Like many other facilities, they too have turnover. Usually the ones leaving are the good ones. Overall it is always a mixed bag. Some of the caretakers are amazing ie [name removed] and [name removed]. The overnight shift, not so good. I would also add that the manager of this location never called to even say her condolences. Amazing!

Our experience with Sunrise and their Memory Care unit was great overall. We felt that the staff genuinely cared for my mom and had her best interests in mind. I would especially like to complement [name removed], Reminiscence Care Manager, for her stewardship of an amazing program. [name removed] does a fantastic job of running the activities that engage the residents but doesn’t belittle them. The seamless integration of medical support and medicine management helped to properly consolidate my mom’s meds and put her on a much better track. My primary recommendation for Sunrise is to consolidate POC contact information for the different aspects of residential life (nurse, NP, billing, care managers etc.) to and overcommunicate this info to the resident’s families. I would highly recommend Sunrise to others, and appreciate their support during my mom’s time in VA. The only reason we moved mom out of Sunrise was due to her husband's recovery from medical issues which allowed her to go back to AL.

Our experience with Sunrise and their Memory Care unit was great overall. We felt that the staff genuinely cared for my mom and had her best interests in mind. I would especially like to complement [name removed], Reminiscence Care Manager, for her stewardship of an amazing program. [name removed] does a fantastic job of running the activities that engage the residents but doesn’t belittle them. The seamless integration of medical support and medicine management helped to properly consolidate my mom’s meds and put her on a much better track. My primary recommendation for Sunrise is to consolidate POC contact information for the different aspects of residential life (nurse, NP, billing, care managers etc.) to and overcommunicate this info to the resident’s families. I would highly recommend Sunrise to others, and appreciate their support during my mom’s time in VA. The only reason we moved mom out of Sunrise was due to her husband's recovery from medical issues which allowed her to go back to AL.

The community is so clean and airy, and the staffers start at entry level and then move to other jobs. as an example: the lead receptionist is now a billing specialist, and the lead waiter took the receptionist's place. that continuity is incredibly comforting because they know you when you come in the door. the nursing staff and caretakers are excellent ât communicating so well and offering suggestions for PT and OT to help progression and help ward off regression. the caretakers also tell me honestly exactly where mom is at physically and emotionally. they really care about the residents. the upper-level managers are also great and have provided regular updates on a monthly basis. I've just been so happy with the care and professionalism. it's top notch.

The community is so clean and airy, and the staffers start at entry level and then move to other jobs. as an example: the lead receptionist is now a billing specialist, and the lead waiter took the receptionist's place. that continuity is incredibly comforting because they know you when you come in the door. the nursing staff and caretakers are excellent ât communicating so well and offering suggestions for PT and OT to help progression and help ward off regression. the caretakers also tell me honestly exactly where mom is at physically and emotionally. they really care about the residents. the upper-level managers are also great and have provided regular updates on a monthly basis. I've just been so happy with the care and professionalism. it's top notch.

I have not been up to see my loved one or the facility. But as far as I know and from what I have heard, it has been very satisfactory. She tells me that the food especially has been really good.

I have not been up to see my loved one or the facility. But as far as I know and from what I have heard, it has been very satisfactory. She tells me that the food especially has been really good.

I am well taken care of and the facility is wonderful the cleanliness is great sometimes you need to find the right activities of what you want to do and to meet the people you want to spend time with but I have met some nice people here. It is hard when you are old and when you are in a new place but I have met some nice people and made new friends. There is a good choice of things to do for activities and you can keep busy if you want to keep busy or keep to yourself and read the paper or read a book. I particularly like the walking club and enjoy walking every morning and met another resident through this and have become friends. The food is excellent here!

I am well taken care of and the facility is wonderful the cleanliness is great sometimes you need to find the right activities of what you want to do and to meet the people you want to spend time with but I have met some nice people here. It is hard when you are old and when you are in a new place but I have met some nice people and made new friends. There is a good choice of things to do for activities and you can keep busy if you want to keep busy or keep to yourself and read the paper or read a book. I particularly like the walking club and enjoy walking every morning and met another resident through this and have become friends. The food is excellent here!

Sunrise of Vienna is a new enchanting place. [Name Removed] our sales rep was fantastic. She truly wanted to make the place special for my mother. Jennifer at the memory care unit genuinely cares for every one of her guests. They both went out of their way to pick up my mother from her previous place. Fantastic service! I highly recommend Sunrise of Vienna.

Sunrise of Vienna is a new enchanting place. [Name Removed] our sales rep was fantastic. She truly wanted to make the place special for my mother. Jennifer at the memory care unit genuinely cares for every one of her guests. They both went out of their way to pick up my mother from her previous place. Fantastic service! I highly recommend Sunrise of Vienna.

My father was unable to stay with us at home eventually due to several issues related to his Alzheimer’s, and making that decision was one of the hardest we have ever had to make. If you’re reading this, I’m sorry if you’re in the same situation as it’s heartbreaking. However, [name removed] and her team, made dad’s last 6 months - engaging, caring, and supportive. We appreciate all the contact, honesty, kindness, and patience. Having a loved one in the hands of someone you feel is capable (and then some) makes the world of difference. Yes, it’s a beautiful and brand new facility, but so was dad’s own home. The aesthetics of the lovely facility isn’t why I’m writing this review. I’m writing this review because of the quality of people who work on the mind care floors (that’s all I can attest to as that’s where dad was). I will be forever grateful to [name removed] and her team, [names removed] to name a few. I can never thank them enough.

My father was unable to stay with us at home eventually due to several issues related to his Alzheimer’s, and making that decision was one of the hardest we have ever had to make. If you’re reading this, I’m sorry if you’re in the same situation as it’s heartbreaking. However, [name removed] and her team, made dad’s last 6 months - engaging, caring, and supportive. We appreciate all the contact, honesty, kindness, and patience. Having a loved one in the hands of someone you feel is capable (and then some) makes the world of difference. Yes, it’s a beautiful and brand new facility, but so was dad’s own home. The aesthetics of the lovely facility isn’t why I’m writing this review. I’m writing this review because of the quality of people who work on the mind care floors (that’s all I can attest to as that’s where dad was). I will be forever grateful to [name removed] and her team, [names removed] to name a few. I can never thank them enough.

My MIL moved in when they opened this facility, and the move happened very quickly. There were several things going on with all of us. Sunrise went above and beyond to help us work through these issues; they even recommended a moving company that was able to help us out for a very quick move. The Dir of the Memory Care unit is excellent, and the woman who heads up the activities in this unit is incredible (her young children also get involved-it's lovely). We had an issue with the director, but she has since left the position. This has been a learning experience for us. MIL gets upset when she sees family, so we do not go over often, and we rely upon staff heavily. They use a SmileApp to keep in touch; it helps, though it has glitches. The billing system is not smooth. And a nasty surprise is that staff does not accompany a resident while the resident is in the ER, but that not a legal requirement in VA. The facility is lovely, thoughtfully laid out, and the food is excellent.

My MIL moved in when they opened this facility, and the move happened very quickly. There were several things going on with all of us. Sunrise went above and beyond to help us work through these issues; they even recommended a moving company that was able to help us out for a very quick move. The Dir of the Memory Care unit is excellent, and the woman who heads up the activities in this unit is incredible (her young children also get involved-it's lovely). We had an issue with the director, but she has since left the position. This has been a learning experience for us. MIL gets upset when she sees family, so we do not go over often, and we rely upon staff heavily. They use a SmileApp to keep in touch; it helps, though it has glitches. The billing system is not smooth. And a nasty surprise is that staff does not accompany a resident while the resident is in the ER, but that not a legal requirement in VA. The facility is lovely, thoughtfully laid out, and the food is excellent.