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TerraBella Hillsborough

1911 Orange Grove Rd, Hillsborough, NC 27278

For pricing & availability:
(866) 374-4058
7.6
Review score
18 reviews
Add review
7.6
Review score
18 reviews
  • 5 star
    11%
  • 4 star
    61%
  • 3 star
    17%
  • 2 star
    0%
  • 1 star
    11%
See all reviews
8.4
Review score
10010 reviews
240 facilities
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TerraBella Hillsborough
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TerraBella Hillsborough community exterior
19 photos
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Anonymous

Child of resident/client

5.0 out of 5 stars

Takes some time to get used to a new normal

I think the staff generally cares for the well-being of the residents. They do call them by their names and do tend to know the specifics of each resident and their needs. I am pleased when they address them individually and it is obvious that they know exactly what to do, when the Memory Care patients are upset or needs to be directed. They do a good job at redirecting and making them happy. Something to get used to is they allow the dignity and freedom of the resident to come and go as they please through the memory care area is actually a good thing. so clean donated clothes that look great but maybe weren't hers ends up being OK and having the freedom of the resident to walk as much as they want and go wherever they want in the secure area is also OK. It just takes a family that has not been used to this, a little bit to get used to once you see that you're loved one is really acclimating just fine. If she was happy clean and fed, I didn't care anymore what she was wearing as long as it fit and it was clean. I'm really assuming that people donate clothes all the time and if they happen to fit her, they put those in her closet.

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TerraBella Hillsborough

TerraBella Hillsborough, a premier assisted living and memory care community, offers a rare combination of superior care, programs and amenities, and individualized service. Their warm-hearted community is located in Hillsborough, North Carolina, where scenic beauty and historic architecture are abundant. The area offers natural attractions like the Eno River and Occoneeche Mountain, plus a variety of galleries, shops, historic sites, and live music venues. Hillsborough’s blend of lively arts and culture with the convenience of accessible medical care and shopping gives the town a calming sense of connection and charm.

The same comfort and charm that makes Hillsborough so brilliant is carried into every day at TerraBella Hillsborough. Their single-story community is warm and relaxing, with a friendly face around every corner. Cozy suites, one-bedroom apartment homes, signature wellness programs, and well-prepared meals create a rich environment for residents to call home. Whether it’s the on-site salon that calls your name or the outdoor walking path winding through their backyard, this quaint community has a home-like place for everyone.

Unified by a common mission, the cheerful staff at TerraBella are devoted to their purpose of delivering professional quality care. They’re available throughout the day to provide supportive care and assistance with daily...

Senior living options offered

  • Assisted Living
  • Memory Care

TerraBella Hillsborough

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for TerraBella Hillsborough

7.6 out of 10
Review Score18 reviewsWrite a review
Overall Experience
3.6
Cleanliness
3.6
Friendliness
4.0
Care Services
3.5
Staff
4.0
Meals & Dining
3.3
Activities
3.2
Value for Cost
3.8

A Place for Mom has scored TerraBella Hillsborough with 7.6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, TerraBella Hillsborough has 18 reviews with an average "overall experience" of 3.6 out of 5.

Filters

1-18 of 18 reviews

Last Updated: 11/15/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

November 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Takes some time to get used to a new normal

I think the staff generally cares for the well-being of the residents. They do call them by their names and do tend to know the specifics of each resident and their needs. I am pleased when they address them individually and it is obvious that they know exactly what to do, when the Memory Care patients are upset or needs to be directed. They do a good job at redirecting and making them happy. Something to get used to is they allow the dignity and freedom of the resident to come and go as they please through the memory care area is actually a good thing. so clean donated clothes that look great but maybe weren't hers ends up being OK and having the freedom of the resident to walk as much as they want and go wherever they want in the secure area is also OK. It just takes a family that has not been used to this, a little bit to get used to once you see that you're loved one is really acclimating just fine. If she was happy clean and fed, I didn't care anymore what she was wearing as long as it fit and it was clean. I'm really assuming that people donate clothes all the time and if they happen to fit her, they put those in her closet.

David R

Assisted Living

Resident/client

October 29, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Horrible Facility

Seems like the staff is overwhelmed by the number of residents they have to care for on shifts, therefore residents go without proper care. Ratio needs to be adjusted... Staff to resident.. Ants in rooms. Food and personal belongings go missing. Lack of compassion for the elderly. Overall the place needs improvement in a lot of areas.

Anonymous

Assisted Living

Family/friend

September 13, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Things to improve.

Communication can be difficult. Not all assistants have been kind and respectful to my Mother-in-law. I have seen a garden but I don't think they have used it to engage residents and include produce into the meals. There is potential there. I don't know all the barriers, but I have seen better.

Frances

Memory Care

Family/friend

May 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Friendly and Caring Staff

The staff was incredibly friendly and really seemed attentive to my mother. No matter when we dropped by, and we intentionally did so randomly, the facility was clean, the staff seemed happy and so did the residents. Our experience was with memory care so I can speak to what the assisted living side was like. Dislikes are there were times I felt they could have been more communicative about issues my mother was having.

Anonymous

Assisted Living

Family/friend

May 1, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
1.0

Terrabella Hillsborough Review

The facility is understaffed so less attention is paid to those needing less care. They do not provide transportation services as advertised. The we have had several items "disappear". The CNA's are extremely helpful and kind. The menu needs to have more variety and more flavor. One more comment: the staff is slow to follow through on requested items and/or call backs.

Anonymous

Memory Care

Family/friend

March 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Staff
4.0
Meals & Dining
3.0

Friendly and caring staff, updated facility at a reasonable cost. I would recommend Terra Bella Hillsboro.

Decent upgrades, remodeled facility, good care, and much lower monthly cost than competitors we reviewed. employees were very friendly and tried to assist and make things as good as possible. worst aspect was the food quality and servings, this was my mother's biggest complaint.

Anonymous

Assisted Living

Family/friend

November 16, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Our family's experience- room for improvement.

Communication is not consistent and we have had a hard time with the nursing staff. The bathroom and bedroom are not cleaned by staff. Towels and linens have gone missing. Staff is friendly and have been kind to our mother. Food is basic cafeteria food. It has been challenging for my mother in law who does not have enough teeth to adequately chew food.

Anonymous

Memory Care

Toured community

August 3, 2023

4.0 out of 5 stars
Verified Review

Our tour experience

We toured TerraBella Hillsborough during our search for a Memory Care facility for our loved one. I liked this facility. The cleanliness was good. Everyone was very friendly. This facility was nice!

Elizabeth T

Assisted Living

Family/friend

June 22, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Overall I recommend.

The staff at TerraBella is friendly and comfortable working with the population they serve. The facility had an acrid odor. Convenient location. Overall I would recommend it.

Jean

Assisted Living

Family/friend

December 6, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Recommend

My loved one seems to be very happy there. I'm having problems with the office staff not doing what they need to do regarding the financial component. Nobody seems to know what they're doing regarding statements and bank drafts, which is frustrating. Also they've dropped the ball on coordinating a prescription with her doctor. They've been very friendly and seem to be trying to fix the problem. They just didn't know how. The apartment is small, but it's fine. She likes her roommate and gets along well with her. The activities director, [name removed], is great and works well with the residents. She knows everyone's little quirks, and she does a great job.

Anonymous

Assisted Living

Family/friend

July 13, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Staff
4.5

A great communtiy

They're getting ready to put in all new furniture and add new paint, that should be done by September. Right now it looks a little tired, but the plan is there. I would say I've been very pleased with TerraBella Hillsborough from start to finish.

Susan

Memory Care

Toured community

June 3, 2022

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and this was going to be our first choice because we liked it so much but at the time they did not have any availability

anonymous

Memory Care

Family/friend

June 11, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
1.0
Staff
4.0
Meals & Dining
3.0

Not the right fit

I would tell others that it was just not the care that he needed, he needed more individual care than they were able to provide. They did not provide any activities for him while he was here and he was pretty much just sitting all day. It was not the right fit for us.

anonymous

Assisted Living

Family/friend

May 13, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Good community!

The activities at the community are still pretty limited, but we do know they have a couple of things they are able to offer to the residents. The apartments are very nice, and the staff members have just been super friendly and helpful.

Deborah S

Memory Care

Family/friend

March 11, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Meals & Dining
4.0

Highly recommend

Elmcroft has been wonderful, it was a temporary stop for us. Other than my husband being the youngest of the crowd, it is a great place and the people are very nice and very caring. If he were 10-15 years older and he was a better fit, he would be staying here. My husband says that the food here is good and has had no complaints. They do offer a good variety of activities as well. It was hard just because we had a limited experience due to covid but I would absolutely recommend them.

M M

Assisted Living

Family/friend

February 25, 2021

4.0 out of 5 stars
Verified Review

Generally Pleased

I've been pleased. There were a couple of times where I wish they would have communicated more about my loved one's care.

Anonymous

Memory Care

Family/friend

September 16, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0

I sleep better at night knowing my mother is at Elmcroft

I would want families to know when looking into Elmcroft of Hillsborough that in terms of memory care, I believe the staff is very polite and caring with the residents. The director of the memory care unit has strong communication skills, pays attention to detail, and has respect for the residents as well as respect for the families. I would recommend this community.

Anonymous

Memory Care

Family/friend

March 17, 2017

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Disappointing Experience

I was very disappointed with our experiences with this community. My father slipped, and hit his head. He was seen by a doctor, and both times they sent him back to the community. I do not think they fit to care for someone with dementia.

TerraBella Hillsborough

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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