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The Addison of Willow Pond

40 Willow Pond Way, Penfield, NY 14526

For pricing & availability:
(866) 374-4058
8.8
Review score
30 reviews
Add review
8.8
Review score
30 reviews
  • 5 star
    67%
  • 4 star
    23%
  • 3 star
    3%
  • 2 star
    7%
  • 1 star
    0%
See all reviews
8.4
Review score
3202 reviews
94 facilities
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The Addison of Willow Pond
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The Addison of Willow Pond community exterior
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street view of The Addison of Willow Pond

David

Child of resident/client

5.0 out of 5 stars

Would recommend

It's Home with an extended Family! We would definitely recommend The Addison of Willow Pond to other families based on the experience so far.

Read all reviews

The Addison of Willow Pond

The Addison of Willow Pond is a serene independent living community nestled in Penfield, New York. Situated on luscious grounds peppered with trees and foliage, this community invites residents into a retirement filled with unique amenities, fine dining, and a plethora of stimulating activities. With happy hours, coffee breaks, and trips to top shopping and dining destinations, residents enjoy a stress-free life centered around new experiences.

Time-consuming chores and home maintenance are things of the past, as staff happily handles them, so residents may dedicate themselves to their favorite hobbies and pastimes. Residents can indulge in well-balanced meals and snacks prepared by a quality culinary team. Additionally, an on-site fitness center offers access to a variety of health services to ensure resident wellness.

Regardless of interests, this community offers a variety of entertainment options suitable for seniors. Residents are encouraged to take advantage of on-site amenities including the salon, interfaith chapel, library, and more. They can also participate in a dynamic schedule of activities, including educational lectures, art classes, musical events, and so on.

The Addison of Willow Pond aims to help residents feel at home, so they can choose from cheerful studio, one-bedroom, and two-bedroom floor plans. The community even offers move-in...

Senior living options offered

  • Independent Living

The Addison of Willow Pond

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Addison of Willow Pond

8.8 out of 10
Review Score30 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.6
Friendliness
4.8
Care Services
4.4
Staff
4.8
Meals & Dining
4.0
Activities
4.5
Value for Cost
4.2

A Place for Mom has scored The Addison of Willow Pond with 8.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Addison of Willow Pond has 30 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 8/26/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Resident/client

August 26, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

A lot of room for improvement

Hardworking, overworked cleaning staff. Food is tasteless, boring, and unimaginative. Administrative staff minimally available on nights & weekends. Unimaginative activities.

David

Independent Living

Family/friend

July 24, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend

It's Home with an extended Family! We would definitely recommend The Addison of Willow Pond to other families based on the experience so far.

Cheryl V

Independent Living

Resident/client

March 31, 2025

5.0 out of 5 stars
Verified Review

Overall would recommend - Extremely friendly staff

I've been here for almost 6 months and love it. Wish I'd moved here sooner. It is very clean. Everyone has been extremely friendly from the staff to the residents. They make you feel welcome. This is independent living - If you become in need of care you need to hire outside caregivers. The staff is/are extremely knowledgeable, friendly and supportive. The food is good, presented nicely & healthy. They have just replaced our previous activities director. Let's give her a chance. From my point of view it's darn good. I did a comparison before moving here on what it cost me to live on my own. (Owed a new single wide manufactured home with a mortgage and lot rent etc.) and the monthly rent here. Much less here.

Caren P

Independent Living

Family/friend

February 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

I trust them with my mom!

Every member of the staff was extremely kind, compassionate, and caring. They went out of their way to make my mom feel at home. The apartments seemed a bit small to me but are comparable to other facilities. The amenities were very nice.

BJC

Independent Living

Family/friend

November 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Review for The Addison of Willow Pond

Overall I'd say I enjoy living here but I miss being with people from diverse ethnic and cultural backgrounds. We picked them because of the walking paths, nice landscaping, friendly staff, and attractive apartments

Anonymous

Independent Living

Family/friend

October 3, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
4.0
Meals & Dining
3.0

A great experience

[name removed] is a wonderful staff member who goes above and beyond.

Eileen Minier

Independent Living

Family/friend

September 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mom loves the facility as well as her daughters

From the moment my sister and I walked into Addison we loved it. At a follow up appt, with my mom, she equally loved it. Each and every person we met were so nice and accommodating. My mom enjoys the sit down dinners in the dining room very much. She also likes all the activities. The activities director really does a great job keeping everyone interested -husband/wife team that sings country music, happy hours, games such as Trivia and The Price is Right and it goes on. It really is a fun time for her!!

Anonymous

Independent Living

Family/friend

August 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Friendly Community

Extremely friendly community. There have been recent leadership and corporate changes but overall it is a welcoming, clean, safe comfortable place to live. They need more options and better quality food. They have had issues with the chef ... supposedly there is a relatively new person so I'm not really sure

Anonymous

Independent Living

Family/friend

July 22, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
1.0

Disappointed

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

Todd H

Independent Living

Family/friend

January 24, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of Mind

We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a very pleasant atmosphere. All the staff were great. They asked about Mom and were asking what they could do when she was ready to return. Maintenance guys were responsive to some requests made. I did laundry there and those facilities were always clean and the machines were fairly new. They have a little refreshment shop which was convenient to grab a coffee in the morning on my way out the door. The property manager is on call and is very responsive as well. They are conveniently located. Close to the highway. There is a Wegmans, Target and Liquor Store all within walking distance. They also have a medical team that makes visits. If you are fortunate enough to find an opening here, grab it!

Barb H

Independent Living

Resident/client

October 23, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Home for 5 Years

My name is Barb I've lived at the Legacy at Willow Pond for 5 years with my cat snoopy. We love the community and I enjoy meeting new people daily. I have made so many friends here and have picked up my new nickname "Higgy" over the years! The activities they offer are great and a great variety same with the meals they offer there is something for everyone. Getting together for activities is the highlight of my day meeting more people. The staff here is amazing and so caring and go above and beyond when you need any assistance. I would recommend Legacy at Willow Pond as a great fit for anyone looking for a retirement community. Come visit!

Anonymous

Independent Living

Resident/client

October 19, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
1.0

Room for improvement

The meals that are prepared at Legacy at Willow Pond for the residents is just awful. Based on the experience we have had so far, we would not recommend this community to other families who are looking for a place for their loved ones.

Anonymous

Independent Living

Family/friend

October 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Staff
5.0
Meals & Dining
2.0

Legacy at Willow Pond review

What our family likes the most about the Legacy at Willow Pond community so far is that is it a smaller community and conveniently close to shopping.

Lisa H

Independent Living

Resident/client

August 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Home for 17 years

I’ve lived at Legacy for almost 17 years and am so happy to call Willow Pond my home. Being in a community with so many friendly people makes Legacy such a fun place to live with so many things to do. The location is perfect within walking distance from wegmans and target. Very happy with my move to Legacy!

Tomi L

Independent Living

Family/friend

August 22, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Fantastic staff and place

My mother has been living at Legacy Willow Pond for couple of years and loves it. The staff is extremely helpful, carrying and accommodating. You get a sense of family in dealing with them. The rooms are spacious, well kept and typically updated with each new resident. The kitchen and maintenance management/staff is fantastic; they are extremely helpful and greatly accommodating for my mother’s special dietary and maintenance needs. Management is very engaged and has established a great culture focused on the needs of the residents. I’m very happy my mother is in this place.

tammy N

Independent Living

Family/friend

July 16, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mom loves living at Willow Pond

My moved into Willow Pond and it has been a great experience. She loves the food and the friends she's made. [name removed] and [name removed] are great to work with as is all of the staff! I would recommend it to everyone.

Mike M

Independent Living

Family/friend

July 11, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Amazing

Legacy at Willow Pond is a great place and we are so happy with choosing this community for our mom. I highly recommend reaching out to them if you are looking into senior living options. Dad loves Thursday night Bingo and is so happy he is able to get to Wegmans (his favorite place) every Wednesday. We love his apartment. It has a beautiful balcony that over looks their courtyard.

Anonymous

Independent Living

Toured community

March 22, 2023

5.0 out of 5 stars
Verified Review

I really liked it!

I toured Legacy at Willow Pond and I really liked the facility. However, my loved one was only looking at proximity to me and drivability of the area for herself.

Jackson

Independent Living

Family/friend

January 25, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best choice for independent senior-living in Rochester!!!

My Dad moved in about 6 months ago and we couldn’t be happier. After living alone for so long I never thought he would be active again, but I was wrong. He is so happy now that he moved and has made several friends in the community. He’s very satisfied with the meals and all the activities they offer. Legacy has changed his life for the better and leaves me knowing my Father is in good hands. 10/10 to Willow Pond, the Staff and Residents are so welcoming and make this transition a million times better.

Lisa

Independent Living

Family/friend

January 25, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

No better place than Willow Pond

Legacy at Willow Pond is by far the most accommodating, clean, friendly community I have toured with my Mom. We sat for a lunch tour and the service and meal was incredible. The ED was so understanding and knew how life changing this decision was for our Mom and family. Willow Pond really blew us away with their activity offerings, dining selections and the warm cozy atmosphere. It was a no brainer when we decided to move Mom in!

The Addison of Willow Pond

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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