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The Arbors at Westbury

45 Jericho Turnpike, Jericho, NY 11753

For pricing & availability:
(866) 374-4058
8.7
Review score
109 reviews
Add review
8.7
Review score
109 reviews
  • 5 star
    51%
  • 4 star
    28%
  • 3 star
    8%
  • 2 star
    7%
  • 1 star
    6%
See all reviews
9.0
Review score
501 reviews
4 facilities
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The Arbors at Westbury
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The Arbors at Westbury
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Anonymous

Spouse or partner of resident/client

5.0 out of 5 stars

The Arbors at Westbury

We are unable to comment on the meals and dining, we know nothing about it as our loved one was not there long enough. Reasonable rate- didn't need the amenities that came with the more expensive places

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The Arbors at Westbury

A stimulating and lively environment can be felt the minute you step foot inside The Arbors at Westbury in Jericho, New York. This premier, all-inclusive assisted living community is located in vibrant Long Island, just 50 miles outside of New York City. Skilled caregivers are passionate about creating individualized health care plans for each resident to maximize dignity and comfort for all.

The Arbors at Westbury is proud of their wellness team, including highly trained care specialists and medication technicians, who provide support and hands-on care, if needed.

This elegant community offers studio and semi-private living spaces, and residents are never far from well-equipped indoor and outdoor common spaces. Your loved one will enjoy professionally prepared meals each day, as well as housekeeping and on-site barber and beauty salons.

The Arbors at Westbury boasts plenty of activities for the active senior, from day trips and outings to live theater performances and community picnics. With top-notch amenities and caregivers, The Arbors at Westbury is ready to welcome you home.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of New York, visit the New York Adult Care Facility Profiles directory.

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Senior living options offered

  • Assisted Living

The Arbors at Westbury

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Arbors at Westbury

8.7 out of 10
Review Score109 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.4
Care Services
4.1
Staff
4.6
Meals & Dining
4.1
Activities
4.0
Value for Cost
4.1

A Place for Mom has scored The Arbors at Westbury with 8.7 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Arbors at Westbury has 109 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 109 reviews

Last Updated: 9/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 17, 2025

3.0 out of 5 stars
Verified Review

If You're The Right Fit, Great Value and Down To Earth

Rating would depend on required level of care. Attention paid to a good activity roster. Nice staff, good apartments and terrific food. Excellent value. On the down side, mom quickly advanced with age to need a higher level of care. They have no nursing staff and their wellness setup tended toward haphazard. They lost the case manager soon after our arrival and were struggling to fill the spot, which had one person managing over a hundred elderly residents.

Anonymous

Assisted Living

Family/friend

August 26, 2025

1.0 out of 5 stars
Verified Review

Review for The Arbors at Westbury

A resident was accepted after an initial review, but within a short time the community determined they weren't able to provide the right level of care. This created a stressful situation and the family had to quickly find a more suitable option.

Anonymous

Assisted Living

Family/friend

May 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

The Arbors at Westbury

We are unable to comment on the meals and dining, we know nothing about it as our loved one was not there long enough. Reasonable rate- didn't need the amenities that came with the more expensive places

Anonymous

Assisted Living

Family/friend

April 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for The Arbors at Westbury

The staff, especially those involved with activities, is exceptional. They make an effort to get the residents involved and build personal relationships with them. It made a world of difference with acclimating to a new environment. I can't speak to the care management because I don't have first hand knowledge of them but everyone I've come across has been friendly and goes over and above to help.

Anonymous

Assisted Living

Family/friend

February 12, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Dirty. Cockroaches in rooms

The people working there are over worked and under paid. They aren't happy and it shows in their care. Don't choose The Arbors at Westbury. What amenities? The room size was fine/average. The cockroaches IN the rooms were the issue.

Anonymous

Assisted Living

Family/friend

November 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Arbors at Westbury review

The place is fantastic and so is the staff. They are talking great care of my mom. Just left the Halloween party they had for the residents. The staff is incredible. Thanks for the recommendation

Anonymous

Assisted Living

Family/friend

July 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Westbury

Very nice group of people. I would recommend to others.

Paula

Assisted Living

Family/friend

May 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Arbors at Westbury

I have no experience with the arbors my mother is there, she tells me she really likes it which makes me very happy. She's participating in events they have going on. She said the food is good and she's making friends so her day is more full than when she was living at home, but I have no first-hand experience. I haven't even seen it as I have been sick in the hospital and in rehab myself. My sister tells me it's a lovely place very clean, friendly and attentive staff, good PT. She really only complained about getting around everywhere in the wheelchair. Apparently the ramp leaving the dining room is steep and someone is needed to push up the ramp to leave dining room which isn't readily available all the time. Other than that she hasn't complained about anything.

Anonymous

Assisted Living

Family/friend

March 30, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Our Experience

They were nice people. I didn't like that my mother stayed in the room way too much. A few times they didn't make sure that my mom's portable oxygen machine was recharged. The place was clean and they just did a remodel of the lobby and great room, which is beautiful. The food was good. [Name removed] was very nice.

Anonymous

Assisted Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
5.0
Meals & Dining
2.0

Review for The Arbors at Westbury

The head staff is wonderful. Most of the staff is great.There isnt enough staff for the amount of residents. If you dont stay on top of them, they wont go out of their way for ur loved one.

Sheri

Assisted Living

Family/friend

February 20, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Our Experience

In general, the experience is okay if you are very involved with your family member's care and advocate for them. The facility is generally clean, but Mom is in a shared room that often smells of urine and feces when dirty diapers are thrown into wastebaskets. The staff is generally friendly. Care is better when family is involved to point out areas in need of immediate attention such as not checking if diaper is soiled or making sure dentures have had Fixodent put in. The day staff is fine, night staff is less reliable. The activities are good and varied. As for the value for cost, we're very disappointed in the huge increase of 7% after one year. It will not be sustainable long-term for us.

Lynann O

Assisted Living

Family/friend

December 15, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My dad has been at The Arbors in Westbury for almost three years now. We have been so happy with our choice, as we were initially hesitant at putting him in assisted living. The staff is incredibly compassionate and caring. The social worker [name removed] and the wellness staff are always available to answer questions or concerns we have.. We know we made the right choice, and our mind is at ease knowing he in such a great place. I highly recommend The Arbors if a parent or loved one is entering this stage of life.

Lori F

Assisted Living

Toured community

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Cozy community

When I visited The Arbors Westbury, I walked into a great homey feeling at this intimate community. The activities room had residents playing Balloon volleyball in their chairs with a big balloon and smiles were on their faces so that made me feel great. The dining room had a variety of food on the menu and all meals are served by a waitress/waiter. The community was recently renovated so everything was clean and fresh. It was updated with a farmhouse decor making a cozy feeling. This was the best community that I toured in my search for mom.

Sally H

Assisted Living

Family/friend

December 14, 2023

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Lovely community

It was the best decision my family and I made to place our mother at The Arbors Westbury! They have been a true extended supportive and caring family to mom. The staff goes over and above to make her feel loved and cared for and that gives us as a family peace of mind that she is in the best place. She is now meeting new people, socializing more and getting involved with activities that are offered daily. Mom tells us the food is always so good and asks for seconds often. Thank you The Arbors at Westbury for all you do! You truly are the Best!

Nick

Assisted Living

Toured community

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Willing to help

I came to tour and knew nothing about assisted living. it was not what I expected. I would move in. In my mind I thought that it would be dark and medical like. This community is bright and lively. Everyone answered my questions and really helped me with my decision. The Executive Director and sales team took time to explain the differences between the other communities and theirs.

John Gillespie

Assisted Living

Family/friend

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happy experience

Dad is happy to be around men in the community and not just woman. They have a lot of veterans and do a vet's chat. Dad is overall happy. The aid's take good care of him and I feel safe knowing he is being taken care of...

Lesley s

Assisted Living

Toured community

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Fun

This building had so much gone on when I visited. The residents were going on a bus trip, there were people throughout the building. Other places I have visited did not have anyone around. The building felt very alive.

Claire B

Assisted Living

Family/friend

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Clean, active, and wonderful community!

Love how active my mom is in this community. The staff is always encouraging her to join any activities they have going on. She loves the social hour they have and she loves bingo. Would recommended to those looking for a fun, caring, and clean community. They are also great with communication.

John C

Assisted Living

Family/friend

December 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Family Feel

When you walk in you are greeted just like you are part of a family. The staff is friendly and helpful. Everyone makes your loved one feel like they are loved. The building looks beautiful and whoever picked out the decor did a great job.

Anonymous

Assisted Living

Family/friend

November 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Pleasantly Surprised

I would recommend The Arbors at Westbury to others. It has a family, home type vibe. The staff is competent and friendly. Communication with the family is really good, especially with [name removed]. I can email her and get a quick answer. The maintenance staff is helpful.

The Arbors at Westbury

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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