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The Avalon of New Albany

245 E Main St, New Albany, OH 43054

For pricing & availability:
(866) 374-4058
9.5
Review score
37 reviews
Add review
9.5
Review score
37 reviews
  • 5 star
    68%
  • 4 star
    24%
  • 3 star
    0%
  • 2 star
    3%
  • 1 star
    5%
See all reviews
8.6
Review score
4095 reviews
142 facilities
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The Avalon of New Albany
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The Avalon of New Albany community exterior
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street view of The Avalon of New Albany

Mary

Loved one of resident/client

5.0 out of 5 stars

Lovely Facility

Admission process is seamless, staff loves sharing their enthusiasm for their wonderful facility. We feel so relieved that our loved one is there and well cared for.

Read all reviews

The Avalon of New Albany

A few miles from the Hoover Reservoir is The Avalon of New Albany — a community offering personalized assisted living, memory care, and respite care services. Here, residents can live a fulfilling lifestyle while receiving the care and support they need to thrive. Dedicated team members offer custom-tailored services, and the culinary team prepares restaurant-quality meals. Healthy snacks and beverages are also available in the bistro.

Residents can enjoy a variety of benefits like health and wellness programs as well as a diverse life enrichment calendar. There are also plenty of amenities to take advantage of, including the landscaped courtyard, charming front porch, and scenic walking trails. For optimal comfort, this community offers various studio, one-bedroom, and two-bedroom apartment styles for residents to call home.

For seniors with Alzheimer’s and other dementias, there is an exclusive memory care neighborhood that is specially designed to avoid excess stimulation and features landmarks and sensory cues to promote independence. Caregivers use The Village Program® to tailor each resident’s daily routine and activities to mirror their former lifestyles. Residents can reflect on long ago memories, rejoice in today’s successes, and renew spirits every day.

The Avalon of New Albany isn’t just like home — it is home.

State...

Learn more about the Best of Senior Living awards and this year’s winners.

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Senior living options offered

  • Assisted Living
  • Memory Care

The Avalon of New Albany

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Avalon of New Albany

9.5 out of 10
Review Score37 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.4
Staff
4.3
Meals & Dining
4.1
Activities
4.4
Value for Cost
4.2

A Place for Mom has scored The Avalon of New Albany with 9.5 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, The Avalon of New Albany has 37 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 37 reviews

Last Updated: 7/29/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Mary

Memory Care

Family/friend

July 29, 2025

5.0 out of 5 stars
Verified Review

Lovely Facility

Admission process is seamless, staff loves sharing their enthusiasm for their wonderful facility. We feel so relieved that our loved one is there and well cared for.

Shirley N

Assisted Living

Family/friend

June 25, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our experience

A 10 out of 10 experience my husband said the food was great a place was immaculate, clean and free of odors. The workers were very pleasant husband got a daily reminder for breakfast lunch and dinner housekeeping was fantastic.

Anonymous

Assisted Living

Family/friend

May 14, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Knowledgeable staff

Wonderful and knowledgeable nurses 24 hours a day, director of nursing is friendly and present for questions and care issues. Mom has a private room and bath facility, utilities are included.

Terry M

Assisted Living

Family/friend

April 11, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Great facility

The facility is very nice. However, they were, at times, a little understaffed. I am the son of a former resident. My father passed away on [date removed]. He was only in The Avalon for about three weeks, but liked the experience overall. He said the food was “just O.K.” But he liked the staff, enjoyed meeting the other residents and liked the activities and amenities.

Anonymous

Assisted Living

Family/friend

April 4, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Very nice community with great staff

Very friendly and kind. Nice atmosphere but the cleaning lady quit on Mom's floor so that needs taken care of. Yes, we would recommend The Avalon of New Albany to other families based on the experience we have had so far.

Patrick L

Assisted Living

Family/friend

February 21, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Good Care

The staff are extremely friendly, polite and as helpful as can be. The facility is not overcrowded and there many activities for the residents if they care to join in. The physical therapy program is very good and has been helpful to my mother. The food is good but the repetitious menu can frustrate, maybe adding something adventurous weekly would be welcome. Overall, we are pleased with our choice of The Avalon.

Jennifer S.

Assisted Living

Family/friend

December 31, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Fantastic!

My mother has lived at the Avalon of New Albany for 1 year 9 months. It has been a very positive experience and I would recommend it. I had prior experience with a senior facility because my father-in-law lived in a Catholic facility in Columbus which was not nearly the quality of the Avalon. The positives for the Avalon of New Albany include: -The staff is fantastic and they are very supportive and interactive. [name removed] , who leads the activities is such a gem. [name removed] , in the office, [name removed] , who works at the front desk. Wow! There are so many, it is hard to name them all. Bottom line is that there is a fantastic staff with very little turnover. - They offer a lot of quality options for meals and work to accommodate requests. - They have lots of activities that keep the residents engaged. - The facility has a PT facility that residents can use on their own. - My only negative, is that the cost has increased [removed]% (From $[removed] per month) even at the same level of care.

Greg C

Memory Care

Family/friend

December 30, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I have been very happy with the care my mother has received at the Avalon of New Albany

In an industry that has been very challenged in finding good people to employ, the Avalon of New Albany has maintained a very good and caring staff. I have had experience with other Assisted Living facilities and nursing homes, and I have seen none who have done a better job than the Avalon has. Whenever I have brought up any issues, those issues have been addressed immediately. My overall experience with the Avalon has been very positive.

Pat L

Assisted Living

Family/friend

December 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Nicest People

From our first visit, to move in and through two weeks of residency, the most helpful and nicest people are here. Originally my parents only needed the lowest level of assistance but my father quickly experienced congestive heart failure. The staff have provided loving care even though they have been very busy over the Christmas holidays. I believe my mother will be happy here as she has made many friends in the short time they have been here. The staff engage her and greet her as family. If you are considering an assisted living community, A Place for Mom hit it out of the park with The Avalon.

Vivian C

Assisted Living

Resident/client

November 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Everything has been good, the staff seems to be very nice, housekeeping comes in to clean my room pretty good. My daughter in law comes to visit and a nice man sit with me at lunch sometimes we talk sometimes we don't.

Gary T

Assisted Living

Resident/client

November 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

This is a nice place and I do appreciate the nurses here but I know my care needs can be more than they can manage.

Vera D

Assisted Living

Resident/client

November 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

I really like it here, and feel very comfortable its a beautiful place and the housekeepers keep my room clean. The other residents are pretty friendly. I enjoy activities with them but I wish they would remind me of the activities.

Katherine R

Assisted Living

Resident/client

October 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Better than good staying here cleanliness is fine, caregiver are excellent. I need a lot of attention right now, but they are helpful. In need of more heart healthy and diabetic food, but dining service is great! Good variety of activities but need to be timely.

TT

Memory Care

Family/friend

October 9, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

Non STNA or certified patient care

My mother has fell twice in night activities room. She has fell six times from her locked room. Room has not been secured so a man stood overtop her in his underwear. No aid is trained regarding oxygen usage so they ignore when oxygen units may be non working. They do not check them. No aid is professionally trained to give patient care. No STNA credentials. My mother has had food dropped off and no assistance with eating and she needed it and some nurses were aware. I have had to fold her clothes and put them away when this was supposed to be done by facility. I found toilet not cleaned with residue left on commode seat. I have found a washer smoking profusely and no technician or management was called let alone fire dept. I have found portable oxygen NOT operating and I found the concentrator in her room not ON and also not working on another occasion. Since I have complained, I have been told that I am not allowed on premises. I will be reporting to ODH, office of Aging and the AG.

MaryJo W

Memory Care

Family/friend

October 1, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Relief

We have been so pleased with The Avalon of New Albany. From the minute we walked in the door we were made to feel like family and now have such peace of mind that we made the right decision. Grateful to you for pointing us in this direction.

Stella D

Assisted Living

Resident/client

September 30, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Aides are most reliable. Clients are very friendly. I love living here!

Rosemary G

Memory Care

Family/friend

September 21, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
4.0
Meals & Dining
4.0

Good experience

The facility was nice and the staff was very friendly and helpful. They were always available if mom needed help or if I asked for anything. Everyone tried to engage mom, even when she wasn’t interested. Mom had some angry times, refusing care or meds, and the staff was very good about calling me to help convince her that it was needed and they were trying to help her not hurt her. Unfortunately, mom was unable to experience the activities offered, including going to the dining room. Meals were brought to her room, but weren’t always “complete”. The hospice team from Capital City Hospice was awesome, from the beginning of care to the end! My mom passed away four weeks ago and I have yet to hear from anyone at The Avalon. Very disappointing!

Caroline M

Assisted Living

Resident/client

September 16, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Very good, I have never personality met the [name removed] and would like to. The caregivers are very something come in a help and check in on me. [names removed] (nurses) are wonderful!

Mary W

Assisted Living

Resident/client

September 16, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

It is wonderful, I came in December and I was so impressed with everything. [name removed] is so great (maintenance) [name removed] cleans my room on Wed. and she does pretty good.

Lucille D

Assisted Living

Resident/client

September 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

I have been very satisfied with everything here, and have no complaints. [name removed] caregiver is super! My neighbor is really nice.

The Avalon of New Albany

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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