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The Branches of Framingham

518 Pleasant Street, Framingham, MA 01701

For pricing & availability:
(866) 374-4058
9.1
Review score
29 reviews
Add review
9.1
Review score
29 reviews
  • 5 star
    66%
  • 4 star
    24%
  • 3 star
    7%
  • 2 star
    0%
  • 1 star
    3%
See all reviews
8.8
Review score
2275 reviews
68 facilities
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The Branches of Framingham
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The Branches of Framingham community exterior
11 photos9 floor plans
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Anonymous

Child of resident/client

5.0 out of 5 stars

The Branches of Farmington

The faculty is caring, knowledgeable, and kind. We would absolutely recommend The Branches of Farmington to other families based on the experience so far. It's an extremely well run facility

Read all reviews

The Branches of Framingham

The Branches of Framingham in Framingham, MA is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to and from doctor's appointments or other locations, our assisted living community offers attentive professional staff 24 hours a day at your service.

The Branches of Framingham is a great choice for older adults who can't live on their own, but do not need nursing care. It's just a little help throughout the day! If you're thinking assisted living may be right for you, we can help you through the process and answer any questions you and your family may have.

Aside from providing care and assistance to our residents, our assisted living community is designed to keep you connected to the people and things you value most. We develop programs and experiences that promote purpose-filled interactions and positive engagement. Our residents live happy and fulfilling lives because of the importance we put on connecting to what's meaningful and possible throughout life.

The Branches of Framingham is also a memory care community designed to fit the needs of residents with...

Senior living options offered

  • Assisted Living
  • Memory Care

The Branches of Framingham

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Branches of Framingham

9.1 out of 10
Review Score29 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.8
Friendliness
4.7
Care Services
4.1
Staff
4.5
Meals & Dining
4.0
Activities
4.4
Value for Cost
4.1

A Place for Mom has scored The Branches of Framingham with 9.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Branches of Framingham has 29 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 29 reviews

Last Updated: 8/27/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

August 27, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The Branches of Farmington

The faculty is caring, knowledgeable, and kind. We would absolutely recommend The Branches of Farmington to other families based on the experience so far. It's an extremely well run facility

Anonymous

Assisted Living

Family/friend

August 26, 2025

4.0 out of 5 stars
Verified Review

The Branches of Framington

Overall a good experience. Yes I would recommend them

Rachel

Assisted Living

Family/friend

August 22, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
2.0
Staff
5.0
Meals & Dining
3.0

Fantastic experience

Staff...care... administration are all top notch. Staff in entire building are caring and kind. Says the food is not plentiful and not to his liking. activities... he really has only gone on 1 outing.

Anonymous

Assisted Living

Family/friend

April 1, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Review for The Branches of Framingham

The facility is bright and cheerful. It is always clean and welcoming. The staff is excellent. Everyone, in every position is very friendly and welcoming. They are very responsive to all the residents needs. The only consistent challenge has been the food. Many of the residents are not happy with the food. They do try to address the issues. They are having a difficult time finding people to work in the kitchen and dining room. That continues to be a work in progress.

LC

Assisted Living

Family/friend

November 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Branches of Framingham

I'm very happy. They have a terrific management team and the staff is very nice and kind. My mother is doing so much better at this facility than she did at [name removed]now the resident of[name removed] which was absolutely horrible.

Anne Homan

Memory Care

Family/friend

September 12, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Very friendly helpful and understanding

I was happy to find a wonderful place for my mom. After her home evaluation she was accepted into the assisted living traditional care level. They were aware of mom’s needs for frequent cuing & her inability to make decisions. .After about 3 wks they said that she needed memory as she was having a hard time adjusting and needed more emotional support and cuing. Well to my surprise now I’m facing a $[removed] increase for her care in just a short time. I don’t understand the sharp increase. Mom does not wander, she baths, dresses, feeds and walks independently but somehow she’s now considered level 1 vs standard care. The cost for dispensing medication is another mystifying concern. In Assisted Living an aide hands mom her meds for $[removed]/month but now in memory care they charge an extra $[removed]/month to perform the same function. Standard over-the-counter meds now require pharmacy bubble wrap but yet the aid could just hand her the pills. Overall I’m happy with the staff & care but not the cost.

Anonymous

Assisted Living

Family/friend

August 2, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
1.0
Staff
3.0
Meals & Dining
2.0

Nice facility but care is lacking.

It's a clean, up-to-date building. The care could be improved. My mother fell and was left on the ground for nearly an hour and had to call 911 for herself from the ground although her room was directly next to the nurses station.

Jon

Memory Care

Family/friend

April 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Branches of Framingham highly recommended helped make the process to transition our mom to assisted living a lot easier

We have had a great experience with Branches. We had to move my mom there in a very short period if time and the staff was very helpful. The room size is adequate and the facility is very modern and clean.

Bob M

Memory Care

Family/friend

April 3, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A compassionate place for loved ones

Overall the value is good and all of our likes about the community follows the higher scores like cleanliness ad friendliness. What we also really like is the have a nice family room for family gatherings where they have a reasonable menu the family can order from. It makes it really nice when we can bring family to visit our loved one. The staffing is the biggest day to day challenge that everyone in this industry is facing, and at times it can be very apparent here. Sometimes the staff they bring in to help could be trained a little more but they just don't have the time to train. However we do believe the director and her staff are trying very hard to resolve the staffing issue. The staff there are very nice and really work very hard. We would certainly recommend this community to other families.

Donald T

Assisted Living

Family/friend

March 18, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Welcoming and warm senior residence

My wife, [name removed], and I searched the Metrowest area for a place for her mother, [name removed]. She had been living alone and we knew she needed better care. Our visit to Branches showed us a place we thought was right for her. [name removed] moved in at the beginning of November and the past four months have shown that this is the right place for her. All facets of Branches are positive and supportive. The front desk staff is friendly and welcoming. The dining staff has gotten [name removed] to eat breakfast, a meal she had bragged about “not caring for”. The PT program has improved her mobility. Thus overall positive attitude and action have helped [name removed] a great deal! The residents have reached out to her and she has some people she enjoys as dining friends. This is a great improvement for [name removed] as she had been reluctant to do it, in the past. [name removed] and I couldn’t be more pleased with [name removed] adjustment and improved sense of self. We feel we made the right choice and have recommended Branches to others!!

VM

Assisted Living

Family/friend

March 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend. Good care with a smile.

I am very comfortable leaving my husband at The Branches. He is getting very good care with a smile.

Anonymous

Assisted Living

Family/friend

February 1, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Staff
1.0
Meals & Dining
2.0

Mind and Memory Care Unit

They were very friendly. They were charging more for the food but were not feeding my loved one. My impression was that things were different. Nobody seemed to care, about my loved one, and they did not allow her to go to the bathroom as often. They were in constant confusion about the medication. There was a turnover in staff. The place was in disarray. I felt deceived and was not getting what I was paying for. The aides were not really trained with working on memory care issues.

John

Memory Care

Family/friend

January 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect Place for Mom

The Branches is a very nice, exceptionally clean place. The staff are wonderful and take great care of residents and keep them engaged in various activities. And my mom seems to really enjoy it there. Our family is very pleased with The Branches, and we are thankful we found such a nice place for her to live.

daughter of senior

Assisted Living

Family/friend

October 17, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Community Environment, Engagement

The community here is warm and welcoming (both staff and residents). My widowed mom has made many friends and is engaged throughout the day in meaningful activities. Everything is very clean and comfortable and is designed with a homey atmosphere. The food isn't always the best but they always have some basic options and there's always something you can count on (there are basic items always available, as is typical for these senior livings). The staff works very hard. It was a very good choice for us and hopefully she has many years ahead here. We don't use care services so I can't comment on that but the staff seems to work hard.

Anonymous

Assisted Living

Family/friend

September 16, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.5
Staff
4.0
Meals & Dining
1.0

Not Suggested

I would not suggest the branches to a friend or family member.

Ronnee

Assisted Living

Family/friend

September 1, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
3.0

A warm friendly place

The food could have been better. The staff was very nice, warm and friendly. One of the staff members could have been nicer.

Alvin

Assisted Living

Family/friend

August 3, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

The facility is very clean, modern and new. The staff is extremely friendly and organized. The atmosphere is very fun and they have a lot of social activities for the residents to participate in. We are very happy with our choice and would highly recommend The Branches of Framingham.

Sarah B

Memory Care

Family/friend

July 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.5
Staff
5.0
Meals & Dining
4.0

Our experience with The Branches

There was a lot of turnover of staff and a lot from agencies. The first activities director they had was WONDERFUL but then the others did not stay very long. They had some really really good staff - but they just could not keep them which was disappointing and caused a lack of care. He did not get what he needed. The facility itself is very attractive and has a wonderful layout for memory care - his room was lovely and had a lot of natural light.

K.P.

Assisted Living

Family/friend

June 2, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

A Very Nice Place

The care my loved one is receiving has been fine. The only thing I have an issue with is cross communication. They recently had a Covid outbreak and I didn't receive an email. Thankfully my dad wasn't effected and didn't test positive; but it's still surprising that being in a facility, you'd think that they would notify everyone. My dad does compliment the food and he doesn't participate in many activities. He mainly takes part in the happy hour socials, but from what I've seen they have a variety of things to offer their residents. The Branches at Framingham has a good value for the cost. Compared to some of the others I've looked at, they were a bit pricier, but still a decent value. Overall it's been a great experience in the sense that my dad is extremely resistant and they've been patient with him. He's still a bit resistant with care, but I've been trying to remain hands off and allow them to work with him. He has dementia, but is still pretty independent and is living on the assisted side. They've been doing a good job of dealing with him. My dad refers to it as, "The very nice place". When I ask him what he doesn't like about it, he can't pinpoint anything - other than its not his house!

anonymous

Assisted Living

Family/friend

May 11, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
5.0
Staff
3.5
Meals & Dining
4.0

Short staffed

They try to sell you on a private nurse and then keep extending it and that is the biggest issue that I had with them. We have had a few other minor issues. It is a good facility but they are short staffed so a lot of the burden goes on the family, things that we thought they would be taking care of.

The Branches of Framingham

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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