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The Carlotta

41505 Carlotta Dr, Palm Desert, CA 92211

For pricing & availability:
(866) 374-4058
8.6
Review score
15 reviews
Add review
8.6
Review score
15 reviews
  • 5 star
    53%
  • 4 star
    27%
  • 3 star
    7%
  • 2 star
    0%
  • 1 star
    13%
See all reviews
8.3
Review score
2963 reviews
96 facilities
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The Carlotta
SaveShare
The Carlotta
9 photos
The Carlotta in google map

Anonymous

Loved one of resident/client

4.0 out of 5 stars

The Carlotta experience

Some issues.... monthly bill could be better itemized for services charge. There is lots of confusion about that. Not much care given when doing laundry, or getting it back to right person.

Read all reviews

The Carlotta

The Carlotta is a premier senior living community offering world class living at its finest, with transcendent views of the desert valley. The location boasts tranquil rose and cactus gardens, lush landscaping and is only a short distance to the areas most popular attractions. At The Carlotta our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we find new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person. Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices. Our goal at The Carlotta is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is designed to be a vibrant, joyful, and purposeful...

Senior living options offered

  • Assisted Living
  • Independent Living

The Carlotta

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Carlotta

8.6 out of 10
Review Score15 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.0
Care Services
4.1
Staff
3.6
Meals & Dining
4.2
Activities
4.0
Value for Cost
3.7

A Place for Mom has scored The Carlotta with 8.6 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Carlotta has 15 reviews with an average "overall experience" of 4 out of 5.

Filters

1-15 of 15 reviews

Last Updated: 9/19/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 19, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

The Carlotta experience

Some issues.... monthly bill could be better itemized for services charge. There is lots of confusion about that. Not much care given when doing laundry, or getting it back to right person.

Anonymous

Independent Living

Family/friend

August 13, 2025

5.0 out of 5 stars
Verified Review

The Carlotta

She's love the place with all the activities and friendly people.

Donna P

Assisted Living

Resident/client

July 25, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Every single one always has a wave or a hello. I am very impressed how they all learn our names and appear to sincerely care about our needs, happiness and well-being.

Anonymous

Assisted Living

Family/friend

April 17, 2025

5.0 out of 5 stars
Verified Review

The Carlotta

My mother in law lived the Carlotta. Although she was only there for some rehab one month, she enjoyed it very much. Delicious menus, clean and friendly attendants.

Anonymous

Assisted Living

Family/friend

April 1, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Review for The Carlotta

Moving into The Carlotta required reading through a very long and (I thought) complex contract and dealing with several different staff members. So people should be prepared to deal with those things.

Linda Niemeyer

Independent Living

Family/friend

August 7, 2024

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
1.0
Care Services
4.0
Activities
3.0
Staff
1.0
Meals & Dining
4.0

Problems Getting Deposit Back

My mother-in-law lived at The Carlotta in Palm Desert for a few years. In March of 2023, she moved from her casita (on site) to their assisted living facility where she passed away in August 2023. She loved living there! Unfortunately, as of today [date removed], we're still trying to get our large deposit back. We keep getting the run around and now nobody will return calls or emails. I had written a negative review before and another family contacted me because they too were having the same issue (their case is even older than ours!). It's terrible that a "nice" place like this doesn't want to give your money back. Based on this, I would NOT recommend this place. My mother-in-law would be so upset if she knew what her beloved Carlotta is doing to her family. P.S. The Carlotta had said they were using her casita as a model and that's why it wasn't sold. Why are we having to pay for them to use it as a model? Give us our money back and you can do whatever you'd like with it.

Anonymous

Assisted Living

Family/friend

June 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.

Gwen

Independent Living

Family/friend

May 5, 2023

5.0 out of 5 stars

The Carlotta felt like home.

It was great at The Carlotta. The food was really good. The staff was very responsive. I loved the room. My mom had two bedrooms and a patio. We had hummingbirds coming to flowers on the porch. They had a nice putting green and a pool. Just a short walk to the dining room. I rave about it - I've even referred some people to be there.

Denny Morell

Independent Living

Resident/client

September 4, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Fountains at the Carlotta

After having surgery for a broken hip at Eisenhower Medical Center I spent five weeks in the Skilled Nursing Facility at the Fountains at the Carlotta. My experience was like staying at a five star resort! From the time I checked in until I was discharged I was treated like a VIP. Everyone on the staff was very gracious and professional. The nurses were very compassionate and the physical therapy and occupational therapy staff was exceptional. I found the CNAs to be very attentive and accommodating. They cheerfully fulfilled any and all requests. The facility was spotless. The cuisine was very nutritious, plentiful, and well prepared. The entire facility had a very positive and refreshing atmosphere. Nobody looks forward to staying in a skilled nursing facility after surgery, but I have to admit I found myself reluctant to leave. I am convinced there is no better place to recoup after surgery than the Fountains at the Carlotta!!

Anonymous

Independent Living

Family/friend

February 10, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Needs some improvement....

Things seem to be going well for my loved ones since the move to The Fountains. The problem they are facing right now is trying to get the transportation figured out. Other than that, the place is clean and the meals are good from what they have told me.

Anonymous

Independent Living

Family/friend

September 14, 2016

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Father's Care

This is a nice community. The food was very good and my father was very pleased with the meals. The staff was very caring and helpful all the time. They did offer my father activities to participate in. I would recommened this community for great loving care.

Anonymous

Independent Living

Resident/client

February 19, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Things are going fine

Things are going fine at The Fountains. So far, we do not have any complaints with the facility or the staff here. We are fine here and we have had a pretty good experience so far. Thank you.

Tom from Texas

Independent Living

Family/friend

November 11, 2015

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Fountains Move Coordinator - Dawn

My father-in-law was moved from another assisted living facility to the Fountains for rehab. The family decided it would be best to move his belonging from the other facility to the Fountain assisted living when his rehab ended. After an evaluation by the Fountain staff it was recommended he would be better served moving to their high level nursing section instead. Dawn, the move coordinator at the Fountains, handled everything for our family as there are no other family members in the Palm Springs area. She handled the entire move from the other facility to the Fountains, arranged his apartment so he could move in seamlessly with decorations and pictures on the walls and etc. After the decision to move him to skilled nursing, Dawn handled the move of his apartment belongings again to a nearby storage facility. She also ensured he would have a shelving unit for family pictures in his skilled nursing room and hung paintings and larger pictures on the walls of his room. She was very communicative during this two week process and was excellent working with. We could not have done this without her valuable help.

Anonymous

Independent Living

Family/friend

January 11, 2014

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

HORRIBLE CARE

Horrible Care Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond. Don't let someone you care about go into this horrible facility, look at getting care elsewhere.

A Place For Mom Customer

Independent Living

Toured community

December 20, 2012

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Requires a $160,000 entrance fee, fee...

Requires a $160,000 entrance fee, fee is $4,000 if you go into assisted living.

The Carlotta

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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