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The Citadel

444 South Higley Road, Mesa, AZ 85206

For more information about senior living options:
(866) 374-4058
2 reviews
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7.0
Review score
1481 reviews
58 facilities
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The Citadel
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street view of The Citadel

Shirley

Resident/client

5.0 out of 5 stars

a great place to have fun

The residence is very friendly and always speaks to you and it easy to make friends here. The community is pet-friendly and has a dog park. The staff is very friendly and nice and the community is well kept and clean. I would recommend this community to others.

Read all reviews

The Citadel

The Citadel in Mesa, AZ is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Independent Living


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Reviews

for The Citadel

Overall Experience
3.5
Cleanliness
3.5
Friendliness
4.5
Care Services
1.0
Staff
3.5
Meals & Dining
2.3
Activities
5.0
Value for Cost
2.5

A Place for Mom has scored The Citadel with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Citadel has 4 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-4 of 4 reviews

Last Updated: 4/23/21

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

anonymous

Assisted Living

Family/friend

April 23, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0
Meals & Dining
0.5

I wouldn't send my dog there

The staff never did what they said they were going to do. They were friendly, but it felt like they were putting on a show. My loved one had just lost her husband, and had a daughter who was dying of cancer. And they wouldn't allow her daughter to come in to visit her. Their Covid restrictions were terrible - absolutely no visitors, and they did so many Covid tests. My loved had about 15, and had to be quarantined to her room so often. I think they went above and beyond what the state said they had to. I do understand they did what they felt they needed to do. It was just hard. The food sucked there. It was just terrible. My loved one would tell me she saw residents standing there at the door, 10 at a day, waiting to get their food delivered because they couldn't eat the food there.

anonymous

Assisted Living

Family/friend

April 23, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0
Meals & Dining
0.5

I wouldn't send my dog there

The staff never did what they said they were going to do. They were friendly, but it felt like they were putting on a show. My loved one had just lost her husband, and had a daughter who was dying of cancer. And they wouldn't allow her daughter to come in to visit her. Their Covid restrictions were terrible - absolutely no visitors, and they did so many Covid tests. My loved had about 15, and had to be quarantined to her room so often. I think they went above and beyond what the state said they had to. I do understand they did what they felt they needed to do. It was just hard. The food sucked there. It was just terrible. My loved one would tell me she saw residents standing there at the door, 10 at a day, waiting to get their food delivered because they couldn't eat the food there.

Shirley

Assisted Living

Resident/client

April 22, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

a great place to have fun

The residence is very friendly and always speaks to you and it easy to make friends here. The community is pet-friendly and has a dog park. The staff is very friendly and nice and the community is well kept and clean. I would recommend this community to others.

Shirley

Assisted Living

Resident/client

April 22, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

a great place to have fun

The residence is very friendly and always speaks to you and it easy to make friends here. The community is pet-friendly and has a dog park. The staff is very friendly and nice and the community is well kept and clean. I would recommend this community to others.

The Citadel

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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