About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

The Grand at Twin Lakes

920 E Northwest Hwy, Palatine, IL 60074

For pricing & availability:
(866) 374-4058
8.4
Review score
51 reviews
Add review
8.4
Review score
51 reviews
  • 5 star
    53%
  • 4 star
    27%
  • 3 star
    12%
  • 2 star
    6%
  • 1 star
    2%
See all reviews
7.6
Review score
481 reviews
14 facilities
SaveShare
The Grand at Twin Lakes
SaveShare
The Grand at Twin Lakes outdoor common area
17 photos
The Grand at Twin Lakes in google map
street view of The Grand at Twin Lakes

Anonymous

Child of resident/client

5.0 out of 5 stars

Our families experience

Great value for the cost. Staff is kind, people are friendly, facilities is clean. Thank you! Getting my mom there had been the best thing for our family! She's very happy there!

Read all reviews

The Grand at Twin Lakes

Introducing The Grand at Twin Lakes, a full service senior living community with 24/7 onsite Assistance With Activities of Daily Living which allows residents to gracefully age in place.
Located on Twin Lakes in Palatine, The Grand is designed with the active senior in mind. You’re just steps away from fishing, golfing, and parks and a short drive to a dozen restaurants. World class shopping, Arlington International Racecourse and everything else northwest suburbs have to offer.

Senior living options offered

  • Independent Living

The Grand at Twin Lakes

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Grand at Twin Lakes

8.4 out of 10
Review Score51 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.3
Meals & Dining
3.8
Activities
4.2
Value for Cost
4.3

A Place for Mom has scored The Grand at Twin Lakes with 8.4 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Grand at Twin Lakes has 51 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 51 reviews

Last Updated: 9/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

September 12, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

Great value for the cost. Staff is kind, people are friendly, facilities is clean. Thank you! Getting my mom there had been the best thing for our family! She's very happy there!

Anonymous

Independent Living

Resident/client

May 1, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

Review for The Grand at Twin Lakes

I would recommend this place as you can't find friendlier residents. Our current activity lady is friendly, helpful and innovative. First impression of The Grand was it's beautiful, has a pool for exercise, and my two room apartment is HUGE with a view of the park. The only drawback for ME is the food. Because the chef is held to a very, very tight food budget (cheap owners who don't seem to know groceries have skyrocketed the last year or two) and we are OFTEN out of food. I thank goodness I have the money, desire and ability to make my own meals often. Many ladies agree with me, but eat it anyway. And, of course, the men never complain. But then, most men eat anything you put in front of them. Bless them. Still I would recommend this place and thanks for asking.

Susan MICHELLE EINEKE

Independent Living

Family/friend

February 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

It's delightful

The Grand is a beautiful facility, very friendly people. We are very happy with our choice to move mom there. The apt is very spacious and there's alot of closet space. It fresh and clean there and because it's a smaller facility it's easy to navigate.

Anonymous

Independent Living

Family/friend

August 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
4.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Review for The Grand at Twin Lakes

It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.

Anonymous

Independent Living

Resident/client

March 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Nice facility

Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living. I would tell others that many times, menu choices change at the last minute.

Anonymous

Independent Living

Family/friend

October 9, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

The Grand at Twin Lakes review

What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.

Anonymous

Independent Living

Toured community

October 5, 2023

2.0 out of 5 stars
Verified Review

Tour of The Grand

We took a tour of The Grand at Twin Lakes during our search for an Independent Living facility for our loved one. This facility was okay. Everyone seemed friendly during our visit. The facility was a little less cozy and comfortable than some of the others that we toured. Nice facility, but too big for my loved one.

Laquanta Jordan

Independent Living

Industry reviewer

July 28, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Community

They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,

John B

Independent Living

Family/friend

February 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful place!

My mother just moved in and is loving living at The Grand! Her apartment is beautiful and clean and she loves the food! They have lots of activities going on and the staff is so friendly. We made the best decision for us and you won't be disappointed. Lots of good things here!

Anonymous

Independent Living

Family/friend

January 24, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
4.0
Meals & Dining
3.0

Recommended

This facility is very nice. It's an open concept floorplan and very wheelchair friendly/accessible. The place is always spotless and the staff is very nice. They take the time to get to know the residents and family members, they know everyone by name. They offer a wide variety of activities and always have something going on. The staff tries to keep everyone engaged. Housekeeping is once a week and my loved one's place is always clean. My only concern is the Executive Director whom doesn't seem to be very forthcoming with things that are going on. We've noticed a change in Meals/Dining recently (mainly no meal choices). I emailed the Executive Director about it and was assured that everything was fine. I then found out from another staff member that the entire Meals/Dining staff quit. Other than the Executive Director, all of the other staff has been great. I would recommend this facility to family and friends.

anonymous

Independent Living

Resident/client

August 11, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.5
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Very content with my choice

The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.

Anonymous

Independent Living

Resident/client

July 13, 2022

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Has changed from when I moved in.

I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update. You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.

anonymous

Independent Living

Toured community

July 13, 2022

3.0 out of 5 stars
Verified Review

Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.

L il Smejkal

Independent Living

Resident/client

February 8, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

HOME

The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home. Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions. My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.

anonymous

Independent Living

Toured community

February 3, 2022

4.0 out of 5 stars
Verified Review

Tour of The Grand

We had an excellent tour from The Grand at Twin Lakes, it is an adequate facility. My mother in law was looking for something smaller and more homey and she felt this facility was too large for her.

Son T

Independent Living

Toured community

October 15, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Hidden Gem

The Grand is a lovely place - and plenty to do. Staff is really nice and very helpful. The cost is very affordable

Emilia

Independent Living

Resident/client

September 7, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Activities
1.0
Staff
1.0
Meals & Dining
2.0

Don't Move Here

The residents are very nice. But the staff are a bunch of liars. They promise you the moon to get you to move in, but as soon as you move in, everything is taken away. The Activities Director quit months ago, and activities have gone downhill to the point that there aren't any at all. My apartment is a dump. I'm very disappointed. I would suggest finding a different community.

anonymous

Independent Living

Family/friend

July 29, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Meals & Dining
5.0

Good experience

We chose The Grand at Twin Lakes because of the convenient location and the facility itself. The apartment sizes here are very good. My friend enjoys the food. I would recommend to others who are looking.

Anonymous

Independent Living

Toured community

June 15, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I liked this senior care living a lot, close to my daughter, wonder caring people, my chose when I am ready to move.

anonymous

Independent Living

Family/friend

February 4, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A perfect place for our mom

Every time we call our loved one she is constantly talking about how much she enjoys the meals and dining service there, everything really has been amazing. She is absolutely happy at The Grand community.

The Grand at Twin Lakes

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Grand at Twin Lakes

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top