About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

The Heritage at Twin Creeks

920 Stockton Dr, Allen, TX 75013

For pricing & availability:
(866) 374-4058
7.2
Review score
69 reviews
Add review
7.2
Review score
69 reviews
  • 5 star
    59%
  • 4 star
    19%
  • 3 star
    4%
  • 2 star
    6%
  • 1 star
    12%
See all reviews
7.2
Review score
253 reviews
13 facilities
SaveShare
The Heritage at Twin Creeks
SaveShare
The Heritage at Twin Creeks
11 photos10 floor plans
The Heritage at Twin Creeks in google map
street view of The Heritage at Twin Creeks

Anonymous

Child of resident/client

4.5 out of 5 stars

Overall recommend Heritage at Twin Creeks

These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.

Read all reviews

The Heritage at Twin Creeks

Recognized as the best location in town, Allen's premier assisted living and memory care community specializes in a holistic approach to wellness, including individual resident customization of our proprietary Seven Dimensions of Wellness. A resident thrives when they feel connected and engaged with daily life, and our care program is designed to make each resident a true partner in their own service and care plan as well as their decision making process throughout the day. Our Concierge Medicine program offers full spectrum physician visits in the comfort of a resident's own apartment, including lab work, mobile imaging, and some specialty referrals without having to leave our community. Come learn about the Surpass One Week University, where current or future residents can enroll in continuing education learning classes onsite, taught by academic professionals. More than anything, however, is our commitment to excellence in services, compassion in each interaction, integrity in our daily actions, and a spirit of positive engagement. Available seven days per week to receive appointments and discuss the best fit for you! BBB Member, proud supporter of the Alzheimer's Association. Located on the northwest corner of Central Expressway and Exchange Parkway, across the street from Texas Presbyterian Hospital.

Senior living options offered

  • Assisted Living
  • Memory Care

The Heritage at Twin Creeks

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Heritage at Twin Creeks

7.2 out of 10
Review Score69 reviewsWrite a review
Overall Experience
4.0
Cleanliness
3.8
Friendliness
3.8
Care Services
3.3
Staff
4.3
Meals & Dining
4.5
Activities
4.0
Value for Cost
3.6

A Place for Mom has scored The Heritage at Twin Creeks with 7.2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Heritage at Twin Creeks has 69 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 69 reviews

Last Updated: 3/19/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

TG

Assisted Living

Family/friend

March 19, 2025

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
5.0
Staff
1.0
Meals & Dining
5.0

Power Trip Med Tech

[name removed] (Med Tech) has on multiple occasions stonewalled relay doctor information for my grandmother that is living here. Rather than communication and providing solutions, this sole individual has both disrespected my family and created an environment where my grandmothers health is at risk.

Anonymous

Memory Care

Family/friend

October 25, 2024

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.5
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.5
Meals & Dining
4.5

Overall recommend Heritage at Twin Creeks

These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.

Anonymous

Memory Care

Family/friend

September 30, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

The Heritage at Twin Creeks review

The overall experience was bad enough that I pulled her out our loved one out. We expressed concerns about cleaning our loved ones room and saw little or no improvement afterwards. No, I would not recommend The Heritage to other families, I took her out because they failed to address issues

Anonymous

Assisted Living

Family/friend

July 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The Heritage at Twin Creeks review

Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.

Clifford

Assisted Living

Family/friend

April 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Heritage at Twin Creeks

Excellent service and very good care.They have a great activities staff. My mom is in memory care and is busier than she has been in 15 yrs. They make an incredible effort to keep everyone active and engaged. My mom loves it.

Anonymous

Memory Care

Toured community

January 20, 2023

5.0 out of 5 stars
Verified Review

I toured this facility and it was very nice! Everyone was friendly and things were very clean. However, their communication about availability was not good. I put a deposit down on an available room (they said it was fully refundable). The room ended up becoming not available and I'm still trying to get my deposit back.

anonymous

Assisted Living

Family/friend

October 6, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

friendly staff

Right away we really liked the quality of the facility and everything they have to offer, but our biggest frustration and complaint would be with their billing and accounting process to the point where we would move our loved one out.

Anonymous

Memory Care

Toured community

June 27, 2022

3.0 out of 5 stars
Verified Review

My Tour Experience at The Heritage at Twin Creeks

Good community, was worried about the review I read.

anonymous

Assisted Living

Toured community

June 9, 2022

5.0 out of 5 stars
Verified Review

Tour experience

The Heritage at Twin Creeks is a very nice facility. We found that there were not as many residents out and about and it did not seem as active as another we were looking at. There are also no washer and dryer in the apartments.

BS

Assisted Living

Family/friend

May 25, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Would Recommend - The Staff Was Wonderful

The Heritage at Twin Creeks was a good facility. We weren't there for long, but they were very accommodating and addressed any issues we may have had. The staff is very friendly and very helpful. And they will go out of their way to make people feel comfortable.

anonymous

Assisted Living

Family/friend

April 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very warm and welcoming and involved

We have had a good experience so far, our loved one really seems to be doing very well here. We chose The Heritage because of all the activities they offer. On Tuesday's they have grocery days, on Friday's they go out to lunch at different spots. They have different outings all throughout the weeks. The staff are very accommodating and if our loved one is really needed to go to the store one day, they will take her there. We appreciate that they go get our loved one for activities since sometimes she may forget. They are very communicative with our family and send us pictures all the time. Our loved one also says the food is great.

Loraine

Assisted Living

Family/friend

March 21, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

A Comfort Level Knowing My Loved One is Here

I believe this is one of the best communities in the area. One of the reasons I picked this place is that the residents were talking, laughing, and enjoying themselves. The staff are great to work with. Anything the family needs they are willing to assist the family and residents. There is an hourly listing of activities for the residents to choose from. There are some activities that the residents will sign up for and others they can just show up for. The memory care activities are able to keep the residents actively engaged. There is a monthly family night, and there is a newsletter sent to family. There is transportation for the residents to use for field trips.

Katherine R

Assisted Living

Resident/client

March 15, 2022

5.0 out of 5 stars

I have been here since [date removed]. The people that work here knew my name from day one. Everywhere you look going down the hallway you see interesting things to look at. Everything is always very clean. I have been on the bus many times and everything is very busy. My son wanted me to come. He has lived for 50 years nearby.

Anthony A

Assisted Living

Industry reviewer

March 15, 2022

5.0 out of 5 stars

The Heritage at Twin Creeks is a great place for seniors. The staff goes above and beyond in ensuring the comfort and respect that the residents deserve. The building is always clean and there is a lot of activities for residents to engage in. I will 100% recommend this place.

anonymous

Assisted Living

Industry reviewer

March 15, 2022

5.0 out of 5 stars

Amazing staff, always helpful with smiles on their faces. Facility is always clean.

anonymous

Assisted Living

Resident/client

March 15, 2022

4.0 out of 5 stars

As good as it gets. All of the staff are very accommodating and interested the welfare of those who reside here.

C J

Assisted Living

Family/friend

March 15, 2022

4.0 out of 5 stars

Charlotte P

Assisted Living

Industry reviewer

March 15, 2022

5.0 out of 5 stars

Great place to place your loved ones. Offers great care and activities. Friendly atmosphere.

anonymous

Assisted Living

Industry reviewer

March 15, 2022

5.0 out of 5 stars

Such a beautiful place for these residents! They are well cared for and live happily.

Winnoa R

Assisted Living

Resident/client

March 15, 2022

5.0 out of 5 stars

I like the activities and the caregivers. I would tell people to live here. Enjoy the people here.

The Heritage at Twin Creeks

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Heritage at Twin Creeks

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top