About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
VERIFIED PARTNER

The Highlands

CompareSaveShare

30 Governors Way, Topsham, ME 04086

For pricing & availability:
(866) 374-4058
9.1
Review score
25 reviews
Add review
9.1
Review score
25 reviews
5 star
52%
4 star
28%
3 star
4%
2 star
12%
1 star
4%
See all reviews
8.5
Review score
1905 reviews
59 facilities
The Highlands
CompareSaveShare
The Highlands
2020 Photos available
The Highlands in google map

Get pricing & check availability

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By clicking “Submit”, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Greg K
-
Child of resident/client
5.0
Grateful for The Highlands
My mom passed away at the end of June- I have only positive things to say about The Highlands and their staff. Overall the facilities were great and the staff were very caring to my mom and to my family in her final days and I would recommend The Highlands to those who can afford it.

About the facility
The Highlands

Located in the historic district of Topsham, Maine, tucked among magnificently landscaped grounds, stands The Highlands — an exceptional community offering estate homes, independent living, assisted living, and memory care services. The Highlands covers 75 acres of land and offers six different types of pet-friendly living options. We believe that it is our duty to cater to your unique needs and lifestyle, and with amenities like our on-site medical center, indoor heated saltwater pool, and spacious movie theatre, we’re confident we won’t only meet all your expectations but exceed them.

All our living options are specially designed to cater to different types of lifestyles. We understand that no two people need the same level of care, which is why we offer a continuum of care options. Based on your current needs and desires, you and your family members can decide which part of our community best caters to your lifestyle.

Community Amenities and Services

For those looking for more freedom and independence, we provide services designed to make life easier. Our friendly associates provide regular housekeeping and maintenance services, so residents can focus on spending more time and energy doing the things they love most, like visiting family, participating in activities, and exploring...

Read more

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for The Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

Unlock pricing
1 Bedroom
Starting at $XXXX/mo
Unlock pricing
2 Bedrooms
Starting at $XXXX/mo

Memory Care

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo

Independent Living

Unlock pricing
1 Bedroom
Starting at $XXXX/mo
Unlock pricing
2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Highlands

Select tour type
Select preferred date
Select preferred time

Compare

The Highlands
The Highlands

30 Governors Way, Topsham, ME 04086

Avita of Brunswick community exterior
Avita of Brunswick

89 Admiral Fitch Ave, Brunswick, ME 04011

Plant Memorial Home
Plant Memorial Home

1 Washington St, Bath, ME 04530

Sunnybrook
Sunnybrook

340 Bath Road, Brunswick, ME 04011

9.1
Review score
25 reviews
9.1
Review score
25 reviews
5 star
52%
4 star
28%
3 star
4%
2 star
12%
1 star
4%
2.0
Review score
4 reviews
2.0
Review score
4 reviews
5 star
75%
4 star
0%
3 star
0%
2 star
25%
1 star
0%
Review score not available
Review score not available
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at The Highlands

Healthcare Services

  • Staffing & Ancillary Services
  • Diabetic Care
  • Medication Management
  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • Anytime Dining
  • Guest Meals
  • Meals Provided
  • Restaurant Style Dining
  • International Cuisine
  • Professional Chef
  • Low / No Sodium
  • No Sugar
  • Gluten-free
  • Special Dining Programs

Room Amenities

  • Handicap Accessible
  • Full kitchen
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Kitchenette
  • Bath Tubs

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Beauty Salon
  • Outdoor Common Areas
  • Central Fireplace
  • Meeting Room
  • Outside Patio
  • Indoor Atrium
  • Indoor Common Areas
  • Barber Shop
  • Library

Recreational areas

  • Movie or Theater Room
  • Swimming Pool
  • Ballroom
  • Arts and Crafts Center
  • Raised Garden Beds
  • Game Room
  • Billiards Lounge
  • Fitness Center
  • Piano or Organ

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Activities

  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Live Well Programs
  • Gardening Club
  • Live Dance or Theater Performances
  • Tai Chi
  • Stretching Classes
  • Pet-focused Programs
  • Brain fitness / Dakim
  • Water Aerobics
  • Live Musical Performances
  • Activities Off-site
  • Cooking Classes
  • Activities On-site
  • Intergenerational Programs
  • Day Trips and Outings
  • Happy Hour
  • Holiday Parties
  • Karaoke
  • Sensory-based Programs
  • Wii Bowling
  • Light Therapy Programs
  • BBQs or Picnics
  • Wine Tasting
  • Yoga / Chair Yoga
  • Art Classes
  • Community Service Programs
  • Devotional Activities Offsite
  • Trivia Games

Reviews

for The Highlands

9.1Review score25 reviews
9.1
Review score
25 reviews
5 star
52%
4 star
28%
3 star
4%
2 star
12%
1 star
4%
Grace Management, Inc
8.5
Review score1905 reviews59 communities
Write a review
A Place for Mom has scored The Highlands with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Highlands has 25 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.4
Friendliness
4.3
Care Services
4.3
Staff
4.2
Meals & Dining
3.8
Activities
4.0
Value for Cost
3.7
A Place for Mom has scored The Highlands with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Highlands has 25 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Grace Management, Inc
8.5
Review score1905 reviews59 communities
Logo for Grace Management, Inc
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 25 reviews
Andy P. - Family/friend
Memory Care
October 29, 2024
2.0
I hoped for more
I am saddened to write this review. My Mom and Dad have been associated with The Highlands for 40+ years. While marketed as "home" it is far from it. While in IA, Mom fell and broke her hip requiring surgery and extended off site recovery. Once cleared to return, The Highlands leadership deemed Mom too far gone mentally and physically for IA and put her in Governor King (memory care) where they touted extra loving care, lots of memory stimulating exercises and chances to interact with lots of fellow members. By sticking her in GK, they separated my parents from each other (not allowing co-habitation) -- the first time in 68 years! Their extra care amounted to clinical and regimented marches to/from meals, sitting at tables where no one talks, watching TV as mental stimulation and bedtime at 7pm. The Head of GK (with no medical background) holds a TON of power over how people live out their lives. Not to mention it is outrageously expensive! They are now thriving in new IA!
Cleanliness
3
Friendliness
3
Care Services
2
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
2
Response from The Highlands
November 7, 2024
Hello Andy! Thank you so much for sharing your thoughts and experience about The Highlands. We strive to cater to every detail of the senior living experience, bringing personal attention to our management process and helping residents continue to live gracefully. We would appreciate the opportunity to hear more about your experience to ensure that all expectations are met and exceeded. Please contact us at (207) 725-2650 or info@highlandsrc.com at your earliest convenience. Sincerely, The Highlands Team
Mark S - Family/friend
Independent Living
October 9, 2024
4.0
Very professional. Residents and staff are friendly
I like it. Well kept.
Cleanliness
5
Friendliness
5
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Response from The Highlands
October 15, 2024
Hello Mark! Thank you so much for sharing your thoughts and experience about The Highlands. We strive to provide exceptional senior living experiences with all-inclusive, restaurant-style dining and a full spectrum of amenities and services tailored to each individual. Our associates work hard to ensure that our residents experience senior living at its finest, where it's not just like home, it is home. Sincerely, The Highlands Team
Greg K - Family/friend
Assisted Living
September 10, 2024
5.0
Verified Review
Grateful for The Highlands
My mom passed away at the end of June- I have only positive things to say about The Highlands and their staff. Overall the facilities were great and the staff were very caring to my mom and to my family in her final days and I would recommend The Highlands to those who can afford it.
Response from The Highlands
September 12, 2024
Hello Greg! Thank you so much for sharing your thoughts and experience about The Highlands. We are grateful for our dedicated associates who strive to create exceptional senior living experiences in our community. We take pride in our people-centered approach to all aspects of senior living. We appreciate your recognition of our commitment to make a difference every day! Sincerely, The Highlands Team
Joni - Family/friend
Assisted Living
May 9, 2024
4.0
Verified Review
The care givers are super kind and compassionate. And to me that is what matters.
The caregivers are all very kind and thoughtful. There could be more activities that involve people rather than television. Such as "work outs" have someone doing it as an instructor rather than a tv program.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Response from The Highlands
May 13, 2024
Hello Joni! Thank you for sharing your thoughts and experience about The Highlands. We strive to provide an exceptional senior living experience. We would love to hear more about your experience so we can best address any questions you may have as we continually desire to provide the best in service and support to all who call our community home. Please feel free to contact us anytime at (207) 725-2650 or info@highlandsrc.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Highlands Team
DB - Family/friend
Assisted Living
April 25, 2024
5.0
Verified Review
High marks all around
After one year, I cannot think of another place where my brother could be better served. Facility has a resident population large enough to enable individuals to connect with others. Staff has been great and tries to connect with the residents. There are a good number of activities available. Food gets high marks. Health/dental referrals have all worked out well, with almost all these services very close by.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Highlands
May 3, 2024
Hello DB! Thank you so much for sharing your thoughts and experience about The Highlands. We are grateful that you enjoy and feel the warmth and friendship that permeates our community. We strive to create an exceptional senior living experience that includes making connections, providing the utmost care and support, and creating a sense of true community and friendship. We are honored to serve each resident that calls The Highlands home! Sincerely, The Highlands Team
Anonymous - Family/friend
Assisted Living
November 14, 2023
5.0
Verified Review
Recommended
My loved one is currently a resident at The Highlands and everything has been very good for her at this facility so far. The cleanliness and friendliness are great. The staff has been wonderful. The care services and meals have been great. The activities have been good. I feel like the value for cost is good. Overall, I would recommend The Highlands to family and friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Response from The Highlands
November 22, 2023
Hello! Thank you so much for sharing your thoughts and experience about The Highlands. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Highlands Team
Elizabeth - Family/friend
Memory Care
July 11, 2023
5.0
Verified Review
Compassionate Care
I needed to make a rather quick decision to move my mom from assisted living to memory care, and I was feeling overwhelmed. The staff at The Highlands were wonderful at helping me navigate the move. I felt she received excellent, compassionate care there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Highlands
July 21, 2023
Hello Elizabeth! Thank you so much for sharing your thoughts and experience about The Highlands. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Highlands Team
DB - Family/friend
Assisted Living
June 29, 2023
5.0
Verified Review
Review for The Highlands
Very clean, nice community of residents, great food, good staffing at all levels. Highly recommend.was looking for a residence where my brother would be comfortable in the environment, be able to connect with others and have activity options available to him. I believe we made the right choice.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from The Highlands
July 6, 2023
Hello Db! Thank you so much for sharing your thoughts and experience about The Highlands. We are grateful that you enjoy and feel the warmth and friendship that permeates our community. We strive to create an exceptional senior living experience that includes making connections, providing the utmost care and support, and creating a sense of true community and friendship. We are honored to serve each resident that calls The Highlands home! Sincerely, The Highlands Team
Linda - Family/friend
Independent Living
June 29, 2023
5.0
Verified Review
Opportunities Galore at the Highlands
My daughter and I have found everyone that we've dealt with at The Highlands to be very transparent and friendly. Even anxious, in a nice way, to meet our aunt. I believe that my aunt has been happy with the staff in regards to any repairs that need to be done. She has spoken kindly about the young man who cleans her apartment. I haven't had any real need to communicate with anyone since my aunt moved in. She's very capable of communicating with anyone. I have eaten lunch there several times and the food was delicious! Much better than I would expect. (I'm not sure what I expected, but I'd eat there everyday!) They have a number of activities available for the residents. Once my aunt got situated, she has enjoyed: musical performances, plays, animals, and is now participating in a special horticultural therapy program at the Coastal Botanical Gardens. We are thrilled for her. My aunt seems to have developed a relationship with the chef and his staff and they look out for her and some of her quirky food sensitivities. I would definitely recommend The Highlands to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Highlands
July 6, 2023
Hello Linda! Thank you so much for sharing your thoughts and experience about The Highlands . We strive to have a vibrant, active community that includes a full calendar of life enrichment programs for our residents to choose from. We are grateful that you and your loved ones enjoy them too! We love to provide great sources of joy, excitement and relaxation—each and every day. We're always sure to make time for laughter, connection and friendship, and include those ideals in everything we do. Sincerely, The Highlands Team
Cindy - Family/friend
Assisted Living
December 2, 2022
5.0
Verified Review
We are very pleased
They have been more than helpful. My loved one loves the food, it's awesome. They have tons of activites, and they have a board with different activites offered. It's a well ran place. It's very expensive, but it's worth it. They are very caring and contact/communicate with us all the time. I would recommend to other familes. It's a smaller community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Response from The Highlands
December 6, 2022
Hello Cindy! Thank you so much for sharing your thoughts and experience about The Highlands . We strive to have a vibrant, active community that includes a full calendar of life enrichment programs for our residents to choose from. We are grateful that you and your loved ones enjoy them too! We love to provide great sources of joy, excitement and relaxation—each and every day. We're always sure to make time for laughter, connection and friendship, and include those ideals in everything we do. Sincerely, The Highlands Team
Anonymous - Family/friend
Assisted Living
June 15, 2022
2.0
Verified Review
Caution: Beware
I would strongly recommend to not place your loved one here for respite care. My experience consisted of my mom being scared, not receiving the services I was told, and she came home very dirty because she wasn't being cleaned properly. Communication between The Highlands and myself was very poor during that time; that was the worst out of everything. I was away on a trip and got very little direct communication, even though I had urgent emails from my mom. In the emails my mom was asking for help, she was very disoriented and afraid. I couldn't reach them to get the situation mitigated. I was also very confused about who was in charge and on what day. I know that Covid was going around and my mom was isolated in her room. I was introduced to a group of staff initially, but different names were being tossed around in different emails. There seemed to be a lot of turnover, and eventually I didn't know who was who or what they were in charge of. I didn't have a direct point of contact for who was in charge or what was going on. The weekdays were vastly different than the weekends. The weekend staff were substantially worse and added to the overall confusion.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
2
Meals & Dining
3
Activities
1
Value for Cost
1
Response from The Highlands
June 20, 2022
Hello - Thank you so much for sharing your thoughts and experience about The Highlands. The Highlands is owned and operated by Grace Management, Inc., a senior housing management company. Our services and associates have been widely recognized and received numerous praise and recognition from review forums in our industry. We take all reviews of our company and communities very seriously. We are sorry to hear about your recent experience. We apologize that this experience did not meet or exceed expectations. We are already taking steps to address this issue and would like to follow up with you further regarding this matter. You may contact us directly at info@highlandsrc.com. By contacting us directly we can best discuss the most accurate information. Thank you! Sincerely, The Highlands Team
anonymous - Family/friend
Independent Living
March 18, 2022
4.0
Verified Review
a nice community and we would recommend it
The Highlands is not a brand new facility, they could use some updated in a few spots which they are working on. Currently they have started updating the fitness area and pool area. The facilities are very nice and as to be expected. It seems like they are doing everything and have the tools to get things done. Our loved one does say something the meals are a hit or miss.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
3
Response from The Highlands
March 31, 2022
Hello! Thank you so much for sharing your thoughts and experience about The Highlands. We are so happy when residents and families find comfort and kindness in our community. The support and recognition of our associates are truly appreciated. We strive to provide an exceptional senior living experience and continually work to ensure that residents and their families truly feel at home with us. Sincerely, The Highlands Team
Jill - Family/friend
Memory Care
July 22, 2021
5.0
Verified Review
my review of The Highlands
The staff is very friendly and helpful. They go above and beyond for the residents and they have lots of activities available for the residents. They gear the activities towards each resident and they even have field trips. I would recommend this community to others based on my experience.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from The Highlands
August 26, 2021
Hello Jill! Thank you so much for sharing your thoughts and experience about The Highlands . We strive to have a vibrant, active community that includes a full calendar of life enrichment programs for our residents to choose from. We are grateful that you and your loved ones enjoy them too! We love to provide great sources of joy, excitement and relaxation—each and every day. We're always sure to make time for laughter, connection and friendship, and include those ideals in everything we do. Sincerely, The Highlands Team
Linda - Family/friend
Memory Care
June 7, 2021
4.0
Verified Review
My review of The Highlands
The Highlands has been wonderful. They helped with the move and are working very hard to get our loved one settled and comfortable. They are doing a great job keeping us informed even with the Covid restrictions.
Response from The Highlands
August 26, 2021
Hello Linda! Thank you so much for sharing your thoughts and experience about The Highlands. We appreciate hearing when our associates have truly made a meaningful connection and impact with others at our community. Our compassionate care and our passion for elevating senior living are proof of our commitment to each individual we serve. We honor each person's unique journey and cherish the time we get to spend together Sincerely, The Highlands Team
Anonymous - Toured community
Memory Care
May 30, 2021
4.0
I spoke to [name removed] at the Highlands and she was beyond sweet! We were going to do a virtual tour and go from there.They called me the next day and said they feel they don't have the level of care needed for my Mom and apologized over and over. I wish we could of met them before this decision was made.I think maybe I represented Mom to be worse than she is. They had told me in a previous conversation that they had 6 levels of care, I believe. I thought this was going to be a good fit. >> My Feedback: I think anyone looking to place a loved one,this would be a great place for them to go. I just think maybe it may be more of an assisted living facility or just above that level. I'm not sure because we never got to zoom so I could see exactly the kind of care they offer.
Activities
4
Care Services
4
Value for Cost
4
Friendliness
4
Cleanliness
4
Response from The Highlands
August 26, 2021
Hello! Thank you so much for sharing your thoughts and experience about The Highlands. We appreciate hearing when our associates have truly made a meaningful connection and impact with others at our community. Our compassionate care and our passion for elevating senior living are proof of our commitment to each individual we serve. We honor each person's unique journey and cherish the time we get to spend together Sincerely, The Highlands Team
Charlie Jenkins - Family/friend
Assisted Living
February 16, 2021
5.0
Verified Review
Generally happy
The Highlands has been really great and very accommodating. They have also been great with communication with the families. We have been satisfied with the facility and the care that she is receiving.
Cleanliness
5
Friendliness
5
Care Services
5
Meals & Dining
4
Activities
4
Micky - Family/friend
Assisted Living
January 13, 2021
1.0
Poor management
My grandmother had lived here in a condo then assisted living for over 15 years when my dad became sick and needed memory care. They became cold when they found out his needs and then just never got back to us, even though we called and left messages three times.
Friendliness
1
Care Services
2
Staff
2
Cleanliness
5
Meals & Dining
2
Activities
2
Value for Cost
1
Anonymous - Resident/client
Memory Care
December 4, 2020
5.0
Verified Review
Would definitely recommend this community to loved ones!
The activities at this community are good here even with COVID, they have a nice big tent outside where everyone is separated. They have bingo, and live entertainment. I have my own apartment which has a large master bedroom, a nice living room, a den and a kitchen. They make food for you and deliver for you. The staff is very respectful, caring and very helpful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Memory Care
December 29, 2019
4.0
A very welcoming community with a variety of home options and abilities to adapt with phases of change if necessary. [Name removed] gave a tour with high knowledge of senior living and an immediate sense of family community.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Family/friend
Memory Care
June 6, 2019
1.5
Another Victim of Corporate Takeover - Avoid!
The Highlands facility is deceptively gracious, but unfortunately the clinical oversight and corporate direction do not live up to the surroundings. We had our mother there for six months and moved her because of the lack of seasoned gerontological providers on board, poor nursing/medical supervision, terrible food, mice in her unit, and skyrocketing cost with no methodology behind them. The facility is now under the management of Grace Management and has gone rapidly downhill. They cut corners on food so badly that we ended up cooking meals for our mother because it was so unhealthy -- even though we had to pay for it. Greasy fried foods, terribly salty preparations, tough meats, soggy canned vegetables. Really bad institutional stuff. Also, the entire clinical staff was fired overnight with no explanation, leaving residents wondering what was going on. We were part of an exodus of people, fed up with the corporate-profit driven environment and lack of personal attention. One exception was a couple of very sweet personal caregivers, who, unfortunately also did not stay over the long run. We found a marvelous new place for my mother with twice the space at a savings of $300 per month. The meals are restaurant quality, cooked by a wonderful chef, and there are 3 RNS on rotation at all times. We couldn't be happier we left Highlands.
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
3
Activities
4
Viewing 1-20 out of 25 reviews

Neighborhoods
around The Highlands

See what the neighborhood has to offer and what’s nearby:
The Highlands in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Maine regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Maine regulations for Assisted Living.

Frequently Asked Questions
about The Highlands

The Highlands offers 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Highlands 9.1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (207) 725-2650 to reach a resident at The Highlands.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top