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The Laurel at Vernon Hills

350 S Milwaukee Ave, Vernon Hills, IL 60061

For pricing & availability:
(866) 374-4058
8.7
Review score
34 reviews
Add review
8.7
Review score
34 reviews
  • 5 star
    70%
  • 4 star
    6%
  • 3 star
    6%
  • 2 star
    3%
  • 1 star
    15%
See all reviews
7.2
Review score
253 reviews
13 facilities
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The Laurel at Vernon Hills
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The Laurel at Vernon Hills
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Anonymous

Child of resident/client

5.0 out of 5 stars

Review for The Laurel at Vernon Hills

They took very good care of my father and treated him well. My only concern is fall safety, and I hope they make some adjustments to help prevent future incidents.

Read all reviews

The Laurel at Vernon Hills

The Springs of Vernon Hills is located in northeast Illinois, near the colorful city of Chicago. We’re a member of the JEA senior living family and have over 30 years of experience in caring for seniors with Alzheimer’s and other dementia-related illnesses.

Our philosophy of care is simple: to care for each resident with dignity and respect and to embody that ideal in everything we do. We partner with top healthcare providers and industry leaders so that we can provide outstanding care for you or your loved one. In addition to providing robust memory care and respite care, we’re here to care for you. Family partnerships are important to us. We offer support groups, educational activities, and encourage your participation in community activities, meals, and more.

Community Services and Amenities

We take a unique approach to dementia care through the use of our Meaningful Moments program. It’s a family-centered concept which involves learning everything about residents, including their passions, careers, achievements, hobbies, families, and more. Our individualized technique allows us to engage and connect on a deep and personal level.

Residents of our community have full access to creative activities like art therapy, dancing, games, storytelling, and more. Exercise and pet visits are...

Senior living options offered

  • Memory Care

The Laurel at Vernon Hills

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Laurel at Vernon Hills

8.7 out of 10
Review Score34 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.2
Care Services
4.1
Staff
4.3
Meals & Dining
4.3
Activities
4.1
Value for Cost
4.1

A Place for Mom has scored The Laurel at Vernon Hills with 8.7 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Laurel at Vernon Hills has 34 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 34 reviews

Last Updated: 9/10/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 10, 2025

5.0 out of 5 stars
Verified Review

Review for The Laurel at Vernon Hills

They took very good care of my father and treated him well. My only concern is fall safety, and I hope they make some adjustments to help prevent future incidents.

Anonymous

Memory Care

Family/friend

July 23, 2025

1.0 out of 5 stars
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
3.0

Disappointed

Sadly, the new director has not trained the new staff and our family member fell unattended, amongst a host of other problems. The staff is untrained, despite them advertising otherwise, the residents are soiled and the bathrooms are dirty and the staff ignores the residents and oftentimes not a single worker is monitoring them. So many sad changes since the new director. [name removed] is terribly missed and we families understand why they no longer receive good reviews. All the families hope the owners find a new site as the current one clearly isn’t a good fit.

Anonymous

Memory Care

Family/friend

November 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Ease of mind, care that includes the whole family

The staff is very attentive, friendly and patient. They have multiple activities each day for participating and there are some tailored to the different level of ability. They bring in outside guest for things like music therapy and animal support. They get 3 well prepared meals and multiple snack throughout the day. The staff goes over and beyond to know each resident and their family. The cost for care is reasonable and in line with the care they provide. They also have programs for care that are reasonable and just help make life easier for the resident and family members. They have an in house support group that meets for caregivers as well. Overall I would recommend this lovely group.

Anonymous

Memory Care

Family/friend

September 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

A great facility with excellent caregivers.

As far as my evaluation of The Laurel, she received excellent care and I would recommend their memory care facility. The staff members are well trained and they care deeply for their patients. They went above and beyond to care for [name removed]. Near the end, the staff worked in tandem with hospice care to keep [name removed] comfortable and reassure my family during a very difficult time.

Holly Schmid

Memory Care

Family/friend

June 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Loving the Laurel

I love everything about The Laurel at Vernon Hills IL. The staff is the best. My mother had wonderful care there. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have [name removed] , Executive Director, to thank for hiring only the best people. I am grateful for all of the caregivers and everything that the staff did for her up until her final moments.

Neelie F

Memory Care

Family/friend

January 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Laurel a safe, clean and caring environment

I was so happy with the Laurel! Everyone who worked there was involved and communicative. My Mom was always looked out for by many people on the staff. I was so grateful for her to have spent her last few months there

Anonymous

Memory Care

Family/friend

October 27, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Review for The Laurel at Vernon Hills

I think the care is pretty good, but my mom is very unhappy. I wish they had more activities. I liked it best when I visited several places.

Barbara

Memory Care

Family/friend

September 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Most difficult decision I ever had to make!

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!

Kevin G

Memory Care

Family/friend

March 17, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best ever, I couldn't be happier anywhere else!!

The staff at Springs are unbelievable, non-stop always doing what needs to be done and going the extra mile 365 a year. I have been to quite a few assisted living places and as far as I'm concerned, NO ONE DOES IT BETTER THEN, THE SPRINGS OF VERNON HILLS. I appreciate all the hard work that everyone does there.

Christine

Memory Care

Family/friend

December 20, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

I checked around and went and visited many facilities. Some were definitely more upscale that we couldn't afford but once I walked into this place I felt in my bones it was the right place for him. It's not the right place for her but she wants to be with him, so be it. But for my dad, this is close to my home and the perfect place. He actually improved on his assessment since he has been there from a three to a two. Very, very happy, and [name removed] is the very best. Can't say enough about her. Everyone I have come in contact with and have only spoken to is wonderful and caring. I know [name removed] the best because I had to deal with her directly for a while. My family couldn't be happier that he is safe and thriving.

anonymous

Memory Care

Family/friend

August 30, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

highly recomend

The Springs of Vernon Hills gets 10 stars, they are wonderful. The staff members there are marvelous - they know everybody, they call the residents by their first name and just take care of everyone they are so friendly. Everything about The Springs has been absolutely wonderful. They have plenty of activities going on - they have a beautiful outdoor courtyard the residents can wander in and out from when the weather is nice. It is just a great place and there is no comparison.

A Brown

Memory Care

Family/friend

June 6, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

If you're looking for care and concern - go to The Springs

The staff is wonderful, they know everyone by name and they are very caring. They're there, so you don't have to go looking for them when visiting. I'm very pleased, exceptionally please with The Springs!

Mary B

Memory Care

Family/friend

February 1, 2022

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Disappointing

Very high caregiver changeover. Phone calls often unanswered because there isn’t enough staff. Staff is friendly. Director doesn’t follow through on concerns. Activity sheet looks busy and full, but if you look closely you’ll hardly ever see much activity other than sitting in tv room. General hygiene has to be requested (shaving, teeth brushing) often or it gets skipped unless you speak up often. Clothes go missing constantly. PT/OT services are a joke. Room is often in need of vacuuming and dusting. If you’re looking for an expensive place with friendly caregivers but basic care of feeding and not much activity other than television, this is the place. Finally moved our loved one out to a facility where the director really runs the place and knows what’s going on day and night and where activities aren’t just on a calendar to look good.

Al L

Memory Care

Toured community

October 13, 2021

5.0 out of 5 stars
Verified Review

My tour review

This community was really nice and our second choice for our loved one. our loved one just liked another community more than this one that happen to work out.

LEE SINGER

Adult Day Services

Family/friend

March 10, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

SPRINGS OF VERNON HILLS - EXTREMELY PROFESSIONAL

My sister was transferred to the Springs of Vernon Hills in [date removed], and from the very beginning , the staff, nurses, and administrators all greeted her with open arms, and with an extremely caring attitude. From the initial consultation, where we were educated and explained all of the protocols, to the day to day service and attention, my sister was treated with the utmost respect and compassion. Everyone we encountered, including the maintenance was approachable and happy to assist in any of our needs . On top of that, the food and amenities were outstanding ! I would highly recommend this facility !

Anonymous

Memory Care

Family/friend

October 19, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Springs is the place

My wife stayed here for 9 months. During that time, I marveled at the quality of care that she received. First, the facility itself: It is clean, well-lit, wide hallways, comfortable rooms, well-maintained, and the food is good. There are places in the building where we could go for privacy, play music on their many DVD players, and sometimes merely watch the passing parade of people and vehicles. The enclosed garden was a welcome oasis of calm in the warm months. Most important: the staff. They were caring, well-versed in handling the difficulties of those with memory issues, informative, welcoming, and going above and beyond. It was quite a relief knowing that she was in good hands. I would recommend Springs of Vernon Hills for a loved one of yours that is dealing with dementia.

tmb

Memory Care

Family/friend

September 12, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very pleased with The Springs!

After visiting many facilities in the area, the Springs was by far our best option for a safe, loving, and engaging facility for our mom. The Springs is designed with memory care residents in mind and is very comfortable and home like. The wonderful staff is caring, friendly, and skilled. Management takes the necessary time and effort to understand each resident's unique needs, preferences, and personality. Planned activities are varied, appropriate , fun and available for residents who choose to participate. I have been very impressed with the safety measures the Springs has put into place during the Covid outbreak. Through it all I know they are doing everything they can to keep the residents safe and healthy.

Jane Durment

Memory Care

Family/friend

July 30, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Springs of Vernon Hills is a wonderful, kind place.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed]to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

Jane Durment

Memory Care

Family/friend

July 30, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Springs of Vernon Hills is a wonderful, kind place.

The Springs of Vernon Hills is a wonderful, welcoming place. As a Caregiver to my brother, [name removed], when he suddenly needed the care of a Memory Care facility, I needed to find a kind, COVID free place. When [name removed] called me, I knew I had found that in The Springs. [name removed] was going to love [name removed] like her own brother. I was not going to be able to go in, because of COVID, so I had to trust. [names removed] and the full staff at the Springs, have proven to be deserving of my Trust. Before [name removed] arrived, [name removed] asked how they could comfort [name removed]. I told her humor, kindness, and dance with him. [name removed] has a great sense of humor, and loves to dance. My husband [name removed] brought [name removed] to the door, and then had to back away. [name removed] came out the door dancing, and [name removed] laughed and walked up to her. They danced their way in. [name removed] and The Springs of Vernon Hills are very sincere in providing loving care at The Springs. I am thankful to them every day.

Hollis S Steadman

Memory Care

Family/friend

July 29, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

If your loved one needs the level of care offered by a facility then this is the one for you. The staff is happy to talk to family members and give updates on how your family member is doing. The facility is welcoming and you don't get the feel that you are visiting someone in a nursing home. The hallways are wide and the ceilings are high which makes it just seem like a friendly place.

The Laurel at Vernon Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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