5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

Review for The Palms at La Quinta

The facility managers actually live on-site. So access to them is better than other places.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A great place for your loved ones

I was introduced to the Palms at LaQuinta while assisting a neighbor to find a place where she would be comfortable for potentially the rest of her life. It's the best thing that has ever happened to her. She and her little dog [name removed] are having a time of their lives. She has friends to have meals with and talk to on a regular basis and they love her little dog and she just feels so much at home. The staff is extremely competent and friendly and willing to assist forever required. It opened up a new door for me with regards to working with seniors in the sale of real estate when they ask if I know of any place, they can comfortably move to and be comfortable the rest of their lives and that is a place I recommend.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

3.0

Value for Cost

4.0

Activities

4.0

Staff

3.0

Meals & Dining

3.0

Review for The Palms at La Quinta

The facility is clean. They have an ambassador program for new residents. However, my ambassador has yet to show up. Their Handbook is sparse and does not give a new person needed information. Only about half of the residents are interactive with new residents. The weekly menus could use more variety. Too many meals with turkey. All evening meals are soup, salads and sandwiches. They frequently run out of announced menu items and residents are either short changed and served a menu item short (for example, do not get an represented vegetable) or get a poor substitute ( today I got tater tots instead of potato salad). Management is quick to tell you that you are doing something wrong or contrary to "the rules" without telling what the rules are or how to resolve the issue. I would, at this point recommend The Palms to a friend but I will suggest to management some improvements/changes as I become more comfortable here and see what happens.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A nice place which met our families needs

Each can be rated a 5 given the category of senior living we chose to recommend to [name removed]. This is not a 5 star establishment nor among the elite of such organizations. With that said it met all of [name removed] needs quite nicely. Regarding pricing: Solid for the area. Pretty much entry level for nicer places. Very nice and accommodating staff which I would rate a 5. I would recommend The Palms at La Quinta depending on what you are looking for.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Activities

5.0

Staff

5.0

Meals & Dining

2.0

It's a Wonderful Place to Feel Confident and Know Your Loved One is Well Taken Care Of

The community is great. There are beautiful views with balconies, and there are lots of decorations for celebrations. The resident's birthdays are celebrated each time. The managers go above and beyond to assist the residents. There is transportation available. The food is not edible and it is heavily spiced with large amounts of breading.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

Amazing experience! Great staff! Looking forward to having my parents move here!

We toured with Demitry at the end of May and could not say enough good things about this place. The menu looked delicious, the building is beautiful and clean, they have so many activities set up and we were able to hear a little of the sing a long that was going it, it was fantastic. Everyone of the staff members we met were kind and sweet. We have a family friend that lives here already and she said that her needs are ALWAYS met. She loves her apartment, gets great service from the kitchen and the housekeeping, and has had nothing but amazing things to say about the management team. If you get the opportunity to tour here and maybe even move in, you'll fall in love with it like we did!!

2.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.5

Value for Cost

2.5

Staff

4.5

Unhappy a Little Bit

The community had misspelled my loved one's name and it is still wrong, even after speaking to the them a couple of times about the spelling. It has been a disappointment so far. The community hasn't cleaned the windows and the community didn't let us know this. We were expecting a patio as we were shown rooms with patios and my loved one didn't get one.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

it was assisted living. I wanted more independent living.I was given [name removed] to give me the tour and it was like a race to hury up and get through with us.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

A Place for Mom steered us so right on this choice

We chose The Palms because of all of the above rating questions. We also loved the facility itself. We visited here first and had to look no where else after. The room sizes are great, they were freshly painted and carpeted when she moved in. They also have a lot of choices on the room sizes depending on your needs. My favorite part about the community has been the friendliness of the residents and the management. I would want others to know that we also love the location. It is right in La Quinta so it is near everything. I would absolutely recommend it.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

I toured this community with my Mom and I have to say they really took the time to answer my questions and made me feel so good about my decision. I know my mom will be well cared for. I had lunch with a lovely group of ladies that were so happy living here and had such nice things to say about all the staff. Thank you for the piece of mind and all the kindness you showed myself and my mom.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Needs to be shut down!

Worst place ever! My dad is currently a resident here. We loved it until he stopped receiving care. The residents are caring for each other, the whole staff walked out, and the food is awful. It's definitely over priced for the lack of care that he is receiving. This place needs to be shut down immediately. I'm surprised the state of California hasn't yet. I will be taking my dad home until I can find a better fit. 0 stars.

4.5 out of 5 stars

Verified Review

Cleanliness

4.5

Friendliness

4.5

Value for Cost

4.5

Care Services

4.5

Activities

4.5

Great Place

My Mother has been at the Palms for approximately 2 months. She loves it, staff is friendly and go above and beyond. The food is great and it is very clean. Great location it is close to many stores and a health care center.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Top notch facility!

My mother's stay at this facility is going nicely! The facility is clean and well maintained, and the staff are very friendly. There are many healthy option offered for my mom to eat, and she even has a fridge in her room! Though she does not participate in too many activities, there are plenty offered to her, such as bingo, movie nights, gardening, and swimming. This is a top notch facility!

2.0 out of 5 stars

Cleanliness

3.5

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Dont send your parent here

I am a younger person than the general 80-95 year old population here. I was given a sales pitch while very ill and alone that I would be in a supportive, caring environment. Anything but! I am a young retired professional. I have heard complaints from the older educated adults about being given a pn over zealous, false salesputch by Marketing Dirctors. Once here, there is no food or activities one couldnt get at any community senior center free. Drivers are unreliable. The rich elderly with the largest units get priority in drivers. The marketing dirctor has lost his temper with me and another woman my age with fragile health; like a schoolyard bulky. Most people other than a few coupkes, are here because their children were given the same salespitch I was. They were MUCH happier in the facilities they came from. This place is cheaper than most for a reason. It is basicalky like a community senior center with bedrooms, no social or logistical support as in most places, With cheap fancy loking furniture to make a first impression. My Mother in law was happy in three facilities. I know goid ones from poir ones. This is not a " good value" nor does it relieve the stresses of being older with health chalkenges. I would never send a relative here. Fancy furniture and model apts do NOT a quality life make!

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

3.0

Value for Cost

4.0

Care Services

4.0

Activities

3.0

It's going okay here.

It's going okay here. The food's not bad. They offer three meals a day, but they don't cater to dietary needs, the menu is just general. They have options if you want something different, but it would be nice if they had a side menu that offered some things for those with dietary issues, some low sodium, or gluten free, or non-dairy, some of those kinds of options. Some of the activities aren't very successful, they need more residents for some of the activities to be a success. It can get a little cliquey among the residents, the staff are okay, the administrative, and management staff are pretty good. We liked the view, and the location. It was also a big plus that this is month to month, and we don't have to sign a contract.

4.0 out of 5 stars

Cleanliness

4.5

Friendliness

5.0

Value for Cost

4.5

Care Services

4.0

Activities

5.0

Food complaints

I've been hearing a number of the residents complaining of the food. Saying it's just not good. Everything else is an A plus.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

The beautiful Palms

I recently moved my Mother into the Palms facility and found it everything we were looking and wishing for. The staff is exceptional and more than willing to help with any and everything. The food is very good, plenty of activities, nice and clean rooms, and we picked up a good feeling the moment we first enter the beautiful lobby. Strongly recommend The Palms.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Very nice place!

Everything has been great so far at The Palms! The facility itself is nice looking and clean, and the staff are all very friendly and helpful. I'd give them top marks across the board!