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The Waterford at Carpenter's Creek

5918 N Davis Hwy, Pensacola, FL 32503

For pricing & availability:
(866) 374-4058
9.3
Review score
158 reviews
Add review
9.3
Review score
158 reviews
  • 5 star
    65%
  • 4 star
    18%
  • 3 star
    9%
  • 2 star
    3%
  • 1 star
    5%
See all reviews
9.5
Review score
7268 reviews
82 facilities
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The Waterford at Carpenter's Creek
SaveShare
The Waterford at Carpenter's Creek
6 photos4 floor plans
The Waterford at Carpenter's Creek in google map

Mary Lee

Sibling of resident/client

5.0 out of 5 stars

The staff is friendly and helpful. They are caring group of people.

Staff is friendly and caring. The nurse techs gives my brother his medicine on time. He get a hot meal three times a day. I come and wash his clothes once a week. The laundry room is always available. House keeping comes once a week. The facility have different activities they can do. They also go out on outings.

Read all reviews

The Waterford at Carpenter's Creek

Take in the gorgeous view overlooking Carpenter’s Creek while enjoying a stress-free lifestyle, here at The Waterford at Carpenter’s Creek — a community offering assisted living services in Pensacola, Florida. Visit with your family and friends in our spacious common areas, or enjoy the year-round warm weather in our brilliant courtyard. With our endless amenities, inviting atmosphere, and friendly hospitality, you’ll feel right at home!

Community Services and Amenities

Say goodbye to washing dishes and folding laundry. At The Waterford at Carpenter’s Creek, friendly associates provide regular housekeeping and laundry services, keeping your apartment in excellent condition while you focus on making the most of each day. Our professional chef and team prepare delicious meals for breakfast, lunch, and dinner every day. Savor every bite while laughing with friends in our elegant, restaurant-style dining room. With multiple menu options and healthy snacks available, even those with dietary restrictions will find something they’ll love.

Rest easy knowing that our team is available 24 hours a day to provide a wide range of assisted living services, such as ambulatory, diabetic, and incontinence care. Prior to move-in, caregivers meet with each resident and their families to develop a personalized care plan tailored to fulfill their unique...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living

The Waterford at Carpenter's Creek

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Waterford at Carpenter's Creek

9.3 out of 10
Review Score158 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.7
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.3

A Place for Mom has scored The Waterford at Carpenter's Creek with 9.3 out of 10 using our proprietary review score based on 30 reviews in the last 2 years. Over all time, The Waterford at Carpenter's Creek has 158 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 158 reviews

Last Updated: 7/3/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

KC

Assisted Living

Family/friend

July 3, 2025

1.0 out of 5 stars
Verified Review

"I don't recommend this facility for your loved one"

I would say the biggest way they could improve would be leadership organization and communication. They had a lot of services they claimed they provided during tour that were not offered after move in. Transportation, lack of activities and food quality was a regular issue. Individual caregivers were kind but my grandmother felt that management staff was regularly rude and dismissive to her. She experienced missed meals, missed showers and surprise undiscussed charges on her bill for care she never received. Most of the issues could have been resolved with a conversation, plan and accountability but this was something we never received at Waterford.

Anonymous

Assisted Living

Family/friend

May 13, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
1.0

Good experience overall

I liked the friendly and supportive staff. After hours emergency response time could definitely have been better. Some of the support staff could have been more gentle with my mom.

Dawn

Assisted Living

Family/friend

April 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

friendly community

Everyone seems to enjoy each other from faculty to residences. As far as improving, their maintenance is terrible! We moved them in in February and we are still waiting for a simple door knob to be fixed. It is unable to be locked or latched.

Anonymous

Assisted Living

Family/friend

April 10, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Turned Out Not To Be a Good Fit for My Sister

From speaking with my sister, it sounds like they made some promises that were not kept, such as housekeeping and maintenance. Also, it sounds like the meals were not always of high quality. It was things like that that led to my sister wishing to return home.

Anonymous

Assisted Living

Resident/client

March 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Review for The Waterford at Carpenter's Creek

Convenient location. Cleanliness. Reasonably good food. Accommodating. Friendly. Business like when necessary.

Michelle G

Assisted Living

Toured community

December 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Warm and cozy feel

When looking for a place that my father would be comfortable and safe, I come upon this facility. The tour was more than I expected and felt the kindness, warmth and family atmosphere right away. The cottage were

Anonymous

Assisted Living

Family/friend

December 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

They listen to me and help in any area that I need. He is happy and likes everyone.

Anonymous

Assisted Living

Family/friend

December 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I like everyone and my uncle seems happy and has friends.

Anonymous

Assisted Living

Family/friend

December 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I feel that he is safe and well taken care off. Staff is so helpful and kind.

Mary Lee

Assisted Living

Family/friend

December 9, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The staff is friendly and helpful. They are caring group of people.

Staff is friendly and caring. The nurse techs gives my brother his medicine on time. He get a hot meal three times a day. I come and wash his clothes once a week. The laundry room is always available. House keeping comes once a week. The facility have different activities they can do. They also go out on outings.

Patricia R

Assisted Living

Resident/client

November 26, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

My apartment

I love my neighbors. I love the church service and the activities. I really enjoy the BINGO. I usually enjoy the meals. From time to time when staff quits and new staff is hired. I have to remind them about some medicines so I will get them when I am supposed to. Overall I am happy here. My children monitor my needs, supplies and laundry.

Mary N

Assisted Living

Resident/client

November 25, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful

The staff at Brookdale has made my mom feel so welcome. The activities dept does a great job. Her concerns are always heard.

Garry J

Assisted Living

Resident/client

November 25, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Enjoyable and nice.

Gloria D

Assisted Living

Family/friend

November 18, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

[name removed] very helpful and knowledgeable and very very nice. [name removed] night administrator was wonderful, kind, all good things! I helpful with a smile on her face.

Anonymous

Assisted Living

Family/friend

November 18, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Good Charges

I have seen a lot of good changes with the new leadership and renovations. I am optimistic for the future!

Faith C

Assisted Living

Resident/client

November 18, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Satisfactory

I have lived here, Since [date removed]. I have met many new friends and am thankful for sat, and and Wed religious services in the chapel. I am blessed to not need medical service.

Anonymous

Assisted Living

Family/friend

November 15, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
2.0

Need more staff

They need to hire more help at night. And have an active supervisor all night. My mom is aging in place and is bed bound. Staff ignores her at night and several times (11 so far) she is found drenched in urine and feces in morning. I have met with staff but has not helped much. I would move her but it would be hard for her to adjust to a new environment at her age.

Mary B

Assisted Living

Resident/client

November 6, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
2.0

Horrible

Not able to define what residents need. Not trained to detect what people with dementia need or require. Asked to move my husband out after 7 days because of dementia. Do lots of research befor considering. Not just their sales pitch.

Anonymous

Assisted Living

Resident/client

October 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I am very happy with my experience here.

Milda C

Assisted Living

Resident/client

October 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good place to call home, after I came back from, Hospital everyone was heart really feel like home.

The Waterford at Carpenter's Creek

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Map of the neighborhood around The Waterford at Carpenter's Creek

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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