The Watermark at the Pearl

Absolutely fantastic! She loves it and we are so happy! [name removed] never likes anything and with dementia it's been hard. She is smiling! Eating, socializing and looks so good.

Absolutely fantastic! She loves it and we are so happy! [name removed] never likes anything and with dementia it's been hard. She is smiling! Eating, socializing and looks so good.

As many others, I was most reluctant to leave the home that my husband and I had built and I have been in for 48 years, but I knew it was time for me to move on . Because of its location and it’s newest I chose the Watermark and I am so happy I did with its many amenities, including four excellent restaurants activities for morning tonight if desired Transportation to and from professional up appointments and special events outside the building and finally a very friendly and caring staff, but most important are the people this is a community that includes everyone I have easily made many friends in the year and a half I have lived here. I feel secured and cared for in a wonderful place.

As many others, I was most reluctant to leave the home that my husband and I had built and I have been in for 48 years, but I knew it was time for me to move on . Because of its location and it’s newest I chose the Watermark and I am so happy I did with its many amenities, including four excellent restaurants activities for morning tonight if desired Transportation to and from professional up appointments and special events outside the building and finally a very friendly and caring staff, but most important are the people this is a community that includes everyone I have easily made many friends in the year and a half I have lived here. I feel secured and cared for in a wonderful place.

I really like the people I see here daily -staff, residents, neighbors in the park and restaurants. The activities - exercise classes, interest clubs for art, music, books, travel, etc., entertainment, and learning opportunities of all kinds mean endless options to be as busy as you desire. The physical plant is lovely, with elegant lobby and dining rooms, many common areas and well-designed apts. Beautiful sunny patios adjoin two dining rooms and provide popular outdoor dining areas much of the year.

I really like the people I see here daily -staff, residents, neighbors in the park and restaurants. The activities - exercise classes, interest clubs for art, music, books, travel, etc., entertainment, and learning opportunities of all kinds mean endless options to be as busy as you desire. The physical plant is lovely, with elegant lobby and dining rooms, many common areas and well-designed apts. Beautiful sunny patios adjoin two dining rooms and provide popular outdoor dining areas much of the year.

I have lived at the Watermark at the Pearl since May 2024. Since that time, I have met many wonderful, thoughtful and creative residents. I have gotten involved in many club activities, which is a Watermark trademark. And I very much appreciate the availability of the four restaurants in the building. The food has been very good. And finally, I'm impressed with the concern and dedication of the staff here at the Watermark. They have helped make this a good experience for me.

I have lived at the Watermark at the Pearl since May 2024. Since that time, I have met many wonderful, thoughtful and creative residents. I have gotten involved in many club activities, which is a Watermark trademark. And I very much appreciate the availability of the four restaurants in the building. The food has been very good. And finally, I'm impressed with the concern and dedication of the staff here at the Watermark. They have helped make this a good experience for me.

I have lived at Watermark in the Pearl for over a year. The staff and residents are wonderful. I feel truly spoiled living here. The Watermark is conveniently located with very little need to own a car. I can exercise in our gym or walk a few blocks to swim in a pool. There are many activities to participate in and I truly feel everyone is my friend. The food is excellent or you can walk a short distance to many great restaurants.

I have lived at Watermark in the Pearl for over a year. The staff and residents are wonderful. I feel truly spoiled living here. The Watermark is conveniently located with very little need to own a car. I can exercise in our gym or walk a few blocks to swim in a pool. There are many activities to participate in and I truly feel everyone is my friend. The food is excellent or you can walk a short distance to many great restaurants.

We found the Watermark in the Pearl just in time for my Cousin. His health was heading downward for a couple months and we ended up moving him into assisted living right before back surgery. He returned from the hospital a few days later with all the help he needed at the Watermark. The staff always seem happy to see and help my Cousin and he is very happy to live where he lives.

We found the Watermark in the Pearl just in time for my Cousin. His health was heading downward for a couple months and we ended up moving him into assisted living right before back surgery. He returned from the hospital a few days later with all the help he needed at the Watermark. The staff always seem happy to see and help my Cousin and he is very happy to live where he lives.

I was searching for a place for a cousin and toured various locations. I was impressed with the beauty and ambience. Its been a year and he loves everything about living here. This is a very special place and the staff and programs have never disappointed.

I was searching for a place for a cousin and toured various locations. I was impressed with the beauty and ambience. Its been a year and he loves everything about living here. This is a very special place and the staff and programs have never disappointed.

MEDICATION ADMINISTRATION: Seems to be a systemic issue + lack of proper channels of communication between Doctors, Assisted Living Facilities, Caregivers (and what they can / cannot do by law--i.e. the rules they are bound to + restricted by). Example: My Mom’s neurologist had her on Parkinson’s meds since she was exhibiting some symptoms; the thinking behind this was that—since there’s not a test for Parkinson’s, if the medication alleviated her symptoms, it would (could) indicate that she had Parkinson’s. In his office, he said he would start her on 1/2 tablet 3x/day for 3 weeks, then reassess. At the end of the first 3 weeks, we had seen no changes. So the neurologist increased the dosage to 1 tablet 3x/day for another 3 weeks, then reassess. Again, no change… so the last trial was 1.5 tabs 3x/day. The issue with this—with regard to being at an assisted living facility—is that the medical staff + caregivers at the facility can legally only give guests the dosages listed on the actual medication bottle. The disconnect is that the neurologist gave US instructions regarding upping the dosage every 3 weeks (verbally), but those changes were never updated with a doctor-signed prescription each time and therefore there were never any updated electronic instructions viewable on their computers indicating the dosage change, and therefore the caregivers at Watermark could not legally make changes to how many pills they were giving my Mom’s each day. In this case, I had to coordinate with her neurologist’s office, the nurse @ Watermark, the NP who was treating my Mom @ Watermark, and the caregivers and finally got the neurologist to send in a signed Rx change so it would show up on the electronic medical records and therefore allow the caregivers to increase the dosage. In this case, it was a matter of my Mom not getting prescribed increased dosages. The opposite situation happened with her being over-medicated with 3 of her blood pressure medications because instructions and subsequent changes in administration of those pills were not explicitly detailed in the electronic medical records—the information had only been given to us verbally in the doctor’s office during my Mom’s follow-up visits. Even though I provided a detailed chart upon arriving at Watermark (which was requested by them) listing the parameters for administering these 3 supplemental meds, spoke with medical staff + caregivers on numerous occasions, made calls to doctors’ offices requesting official changes, nothing was resolved. So unless I was there to intercept med administration, my Mom was given 3 additional BP meds without determining if they were actually necessary. In short, the correct information only existed in my written notes during those in-person visits, and the doctor never made official signed changes in the electronic medical records files that could be seen by the caregivers.

MEDICATION ADMINISTRATION: Seems to be a systemic issue + lack of proper channels of communication between Doctors, Assisted Living Facilities, Caregivers (and what they can / cannot do by law--i.e. the rules they are bound to + restricted by). Example: My Mom’s neurologist had her on Parkinson’s meds since she was exhibiting some symptoms; the thinking behind this was that—since there’s not a test for Parkinson’s, if the medication alleviated her symptoms, it would (could) indicate that she had Parkinson’s. In his office, he said he would start her on 1/2 tablet 3x/day for 3 weeks, then reassess. At the end of the first 3 weeks, we had seen no changes. So the neurologist increased the dosage to 1 tablet 3x/day for another 3 weeks, then reassess. Again, no change… so the last trial was 1.5 tabs 3x/day. The issue with this—with regard to being at an assisted living facility—is that the medical staff + caregivers at the facility can legally only give guests the dosages listed on the actual medication bottle. The disconnect is that the neurologist gave US instructions regarding upping the dosage every 3 weeks (verbally), but those changes were never updated with a doctor-signed prescription each time and therefore there were never any updated electronic instructions viewable on their computers indicating the dosage change, and therefore the caregivers at Watermark could not legally make changes to how many pills they were giving my Mom’s each day. In this case, I had to coordinate with her neurologist’s office, the nurse @ Watermark, the NP who was treating my Mom @ Watermark, and the caregivers and finally got the neurologist to send in a signed Rx change so it would show up on the electronic medical records and therefore allow the caregivers to increase the dosage. In this case, it was a matter of my Mom not getting prescribed increased dosages. The opposite situation happened with her being over-medicated with 3 of her blood pressure medications because instructions and subsequent changes in administration of those pills were not explicitly detailed in the electronic medical records—the information had only been given to us verbally in the doctor’s office during my Mom’s follow-up visits. Even though I provided a detailed chart upon arriving at Watermark (which was requested by them) listing the parameters for administering these 3 supplemental meds, spoke with medical staff + caregivers on numerous occasions, made calls to doctors’ offices requesting official changes, nothing was resolved. So unless I was there to intercept med administration, my Mom was given 3 additional BP meds without determining if they were actually necessary. In short, the correct information only existed in my written notes during those in-person visits, and the doctor never made official signed changes in the electronic medical records files that could be seen by the caregivers.

As a senior volunteer, and future resident, I am so impressed with the professional leadership, friendly staff, dynamic programs, beautiful apartments, delicious dining in the four restaurants and neighborhood presence in The Pearl district. Most importantly, are the incredible residents from all walks of life enjoying their best lives.

As a senior volunteer, and future resident, I am so impressed with the professional leadership, friendly staff, dynamic programs, beautiful apartments, delicious dining in the four restaurants and neighborhood presence in The Pearl district. Most importantly, are the incredible residents from all walks of life enjoying their best lives.

This is a new facility and has already been through three memory care directors, showing a real fracture in leadership. Communication between leadership, staff and the families is poor at every level. There is a lack of transparency regarding the care of your loved one and whether the service plans are being followed by staff. Many of the direct care staff go above and beyond to care for residents, but it is clear that they are intrinsically motivated and not being consistently trained or educated in nuanced dementia care. There is high staff turnover, causing a lack of continuity of care and abundance of agency staff is utilized - it's clear the unit is not staffed for the current needs of the residents. The food is mediocre, there are often housekeeping and laundry missteps. There is a lack of engagement and activities for residents. Our loved ones deserve a lot better!

This is a new facility and has already been through three memory care directors, showing a real fracture in leadership. Communication between leadership, staff and the families is poor at every level. There is a lack of transparency regarding the care of your loved one and whether the service plans are being followed by staff. Many of the direct care staff go above and beyond to care for residents, but it is clear that they are intrinsically motivated and not being consistently trained or educated in nuanced dementia care. There is high staff turnover, causing a lack of continuity of care and abundance of agency staff is utilized - it's clear the unit is not staffed for the current needs of the residents. The food is mediocre, there are often housekeeping and laundry missteps. There is a lack of engagement and activities for residents. Our loved ones deserve a lot better!