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9203 Cinnamon Hill, San Antonio, TX 78240
Pat
Resident/client
The staff were friendly, gave you hugs, have even visited us over here even though they work at the Etta -- a very family feeling. The William closed 15 May. We were given 30 days notice . Living at [name removed] now but would love to go back to the William..
Read all reviewsThe William
Filled with modern luxury, The William is an upscale senior living community that specializes in assisted living and memory care services. The modern community is located in San Antonio, Texas, and is within driving distance of multiple hospitals.
Individualized care is provided by round-the-clock caregivers and is overseen by nursing staff. Caregivers can provide a variety of services, which may include helping schedule medical appointments, assisting with activities of daily living, and assisting with medications. Additionally, residents have access to physical therapy and in-house visits from medical professionals. Residents with memory loss receive care through Teepa Snow’s GEMS program, which separates seniors into groups according to their current capabilities and difficulties.
Additionally, residents in assisted living can choose between various living accommodations, including studio, one-bedroom, and two-bedroom apartment options. While those in memory care always reside in a private studio. All living spaces value residents' safety with features like an emergency call system, a walk-in shower, and grab bars.
While living at The William, residents can participate in recreational activities and indulge in on-site amenities. The community has a full calendar of daily activities like exercises, trivia competitions, religious services, manicures, walking club meetings, happy hours, bird watching adventures, and more. When the...
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A Place for Mom has scored The William with 8.4 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The William has 29 reviews with an average "overall experience" of 3.7 out of 5.
Anonymous
Assisted LivingFamily/friend
October 16, 2024
The William review
He's no longer at the William. That got shuttered by Aventine and they herded him and everyone else into some other place and then sold that place off to some other company that's terrible. Pretty bad experience to say the least.
Sabrina
Assisted LivingFamily/friend
August 19, 2024
Very disappointed
The William moved everyone out in May of this year So they gave elderly residents 30 days to move out. They sent them to 2 sister properties in May so barely 8 months after we moved her in. The issue is when you move them into a new space, my mom had terrible anxiety They forgot about feeding the people who were still there near the end so they were eating the scraps left over and then when she finally moved to the new property we had 1 less closet so we had to purchase 3 pieces of furnaute to accommodate. And the best part is before they were officially sold they refused to drive them to their appointments because the van was out of gas and the old company wasn't giving them any money for gas so my mother was forced to Uber to her appointments Then 30 days after she moved into the new property they told us they sold the property to someone else and they had to do evaluations and everything again. Actually mom just got her evaluation last week. And sign new contracts again
Anonymous
Memory CareFamily/friend
July 29, 2024
needs improvements.
I personally feel that the Williams was just looking for patients to fill their rooms. I specifically mentioned to the head person, that was in charge, that my husband had dementia with hallucinations. She promised me that the nurse on staff that she knew how to handle his needs. The staff in my husband's cottage didn't know how to handle him and they constantly were calling me to help. One staff member got in my face because my husband had an episode and was getting violent. I thought they were trained for this?? The head nurse had no idea what to do to help my husband. He had to be admitted to the hospital for reevaluation of his medications. I found chapter living of San Antonio and he was well taken care of until his passing.
Pat
Assisted LivingResident/client
July 3, 2024
The staff were friendly, gave you hugs, have even visited us over here even though they work at the Etta -- a very family feeling. The William closed 15 May. We were given 30 days notice . Living at [name removed] now but would love to go back to the William..
Tammie
Assisted LivingFamily/friend
February 1, 2024
Recommended
[Name removed] was a sales manager that helped us initially. She was wonderful with the move-in process and even helped us find some movers to help move my dad's furniture. The nurses and housekeeping people that I met were very nice as well as the staff in the dining room. I liked how the dining room felt more like eating out instead of a cafeteria, so I think that's really nice. All of the staff are very friendly and helpful. When I call the front desk to check on things for my dad, they're always very nice and friendly, and they know exactly who I am. I would recommend this facility. The William is a nice place. And is a good fit for my father.
Mary A
Assisted LivingResident/client
January 23, 2024
Friendly and Welcoming Place to live.
I like that this place is friendly and welcoming. I love that the staff and management are all nice. I think the food is very good as well. I appreciate that the staff come right away when I need assistance.
Sharon S
Assisted LivingResident/client
January 23, 2024
I love living at the William
It’s been nice living here. I like the food. I love attending activities, it’s so much fun. The staff are helpful and nice. The housekeeping is doing a good job cleaning my room. I am very happy living here.
Hope
Memory CareResident/client
December 20, 2023
The William
I truly enjoy living here! I like all of the people that I live with at The William, we really enjoy the activities they provide us, and the care staff is pretty good at their jobs. I can’t think of anything I don’t like.
Rosemary D
Assisted LivingResident/client
December 16, 2023
I like living at the William.
I love my friends here at the William. I appreciate [names removed] for coming right away when I press my pendant. I love [name removed] too, she is very efficient and prompt on everything. She is always willing to help and always check up on me. I love the activities that we have specially the events we had.
Sharon H
Assisted LivingResident/client
December 16, 2023
I love the William!
I love living here at the William. I love the food they serve and the staff are very friendly. I appreciate the Activity Director because she keeps us active and she has a lot of fun activities. The general atmosphere is good.
Jean W
Assisted LivingResident/client
December 14, 2023
I love living at the William.
I love living at the William. I enjoy living here specially attending the happy hour. I love spending time and talking with the other residents. The staff are very friendly and helpful. I feel safe living here.
Joshua
Assisted LivingFamily/friend
October 6, 2023
The William is a Solid Choice
My parents are currently residents at The William and most everything has been very good for them so far at this facility. At the time of move in, the staff to patient ratio at this facility was very good and the staff were ever present and attentive. Medication distribution was a bit bumpy at first, especially since my parents got used to their own system that did not match the facilities specific instructions. Overall, I would recommend The William to others.
Linda
Memory CareFamily/friend
October 3, 2023
Don't trust The William
My mother was previously a resident at The William. I have moved her to a different facility. My suggestion for improvement: they need to communicate better. No one ever communicated that the AC had been off for a total of 5 days. My mom had to sleep in a room where the outside temperature was over 103 degrees. Her door automatically closes , so it keeps in all the heat. It's pretty sad when my mom, who has dementia, knows to prop a chair to hold open the door so that cool air can come in. Very disappointed in The William.
DRV
Assisted LivingFamily/friend
September 27, 2023
Review for The William
It's a good place. Very welcoming. We picked because of the homey environment.
Sabrina
Assisted LivingFamily/friend
September 27, 2023
Review for The William
Only issue is, when the regular med techs are off, like 2 days a week, they don't get their pills or get them very late in the day or evening. Other than that, she was a mess both physically and mentally when she went into assisted living and she has done 100% turnaround. I am shocked in the transformation and she is having so much fun. I am so thankful for A Place for Mom.
Anonymous
Assisted LivingFamily/friend
September 21, 2023
Nice community, would definitely recommend
What our family likes the most about The William are the people are all so friendly. I like the fact that I can come and go anytime of the day or night. Based on the experience we have had so far, we would recommend this community to other families
Scott S
Assisted LivingFamily/friend
April 19, 2023
Choose Wisely
We didn't have a happy experience here. There was a lot of staff turnover. There was no communication with hospice and med techs. We were sold by the original director, and left a couple weeks after my loved one moved in. There is a lot of agency staff for housekeeping. The batteries in the smoke detectors went out, and the community didn't have anyone to assist with replacing the batteries. We saw pests. There was an staff argument in front of residents and visitors and this caused the chef to quit. We had to track down caregivers or med techs to provide medication to our loved one since this wasn't given on time.
Marjory
Assisted LivingFamily/friend
April 4, 2023
The William Cares
The William's staff is very good. They are very friendly and respectful to the residents. The food generally is good. They have a new director over the food and she's making a lot of changes that are for the better. The William has been in a transition. Shortly after moving my loved one in, they lost the Director. So they're still trying to hire the Director and an Activity Director. But overall, my loved one is very happy. The room/apartment that my loved one has is very large and she feels nice and cozy in her apartment. She quickly met a bunch of people that love to play Bingo and has gotten started with that and says she really likes her friends. The building is older, but they are in renovations mode as we speak. So I look forward to good things coming down the road. At this point, I would recommend The William to friends and family.
BJ
Assisted LivingFamily/friend
February 17, 2023
Review for The William
The community was okay. The food was good. Some of the caregivers were really nice, but they need more training. They need to improve with the leadership/management. My loved one was there a short period of time. They had staffing issues, which was concerning. I was dissapointed with my experience. They didn't seem to be able to take on the load or provide services, that we were paying for.
JW
Assisted LivingFamily/friend
February 13, 2023
Satisfactory on the Basic Requirements
My loved one picked the community. It's very quiet and some of the ammenities, is not in good shape. The rooms are not in really great shape. They could update the floors, cabinets, and maybe do some remodeling. It could be cleaner and more well cared for. It's not a lot of people for my loved one to engage with. It's not a vibrant community. They don't have activities, that reall appeal to my loved one.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
