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The Gardens of Castle Hills

1207 Jackson Keller Rd, San Antonio, TX 78213

For more information about senior living options:
(866) 374-4058
8.6
Review score
43 reviews
Add review
8.6
Review score
43 reviews
  • 5 star
    64%
  • 4 star
    30%
  • 3 star
    2%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
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The Gardens of Castle Hills
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The Gardens of Castle Hills indoor common area
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The Gardens of Castle Hills in google map

Patricia M

Loved one of resident/client

5.0 out of 5 stars

Our family's experience at Gemstone was very positive

My aunt was only there about a month when she fell and had complications from her surgery. She was not able to go back. I was very impressed with the staff they were very attentive. The food was very good. My aunt enjoyed the activities. I recommend this place to all who are looking for an Assisted Living center.

Read all reviews

The Gardens of Castle Hills

Boasting grand plantation-style architecture and lavish service and amenities, Ventura Hills is truly a home away from home. In this memory care community, residents not only receive special one-on-one care, they can also participate in engaging community events and customized memory care activities designed to nurture the body, mind, and spirit. With beautifully landscaped grounds and accommodating, eager staff members providing compassionate service, residents and their families can rest assured knowing their loved one is safe and cared for.

Community Amenities and Services

The community features have been designed with the desires and needs of today’s seniors in mind. With on-site, caring staff available day in and day out, residents appreciate a range of services and amenities such as assistance with daily activities, transportation to medical appointments, and medication management. They also provide hospice services, respite care, and offer visits from rehabilitation therapists to those who need it.

With features designed with the health and happiness of each unique resident in mind, you can be as busy or as relaxed as you wish to be. Mingle in the many common areas and restaurant-style dining room. They provide an arts and crafts room, cozy computer area, quiet library, and even a plant-filled courtyard for...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for The Gardens of Castle Hills

8.6 out of 10
Review Score43 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.5
Friendliness
4.5
Care Services
4.5
Staff
4.8
Meals & Dining
4.8
Activities
4.3
Value for Cost
4.4

A Place for Mom has scored The Gardens of Castle Hills with 8.6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Gardens of Castle Hills has 43 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 43 reviews

Last Updated: 10/21/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Patricia M

Assisted Living

Family/friend

October 21, 2025

5.0 out of 5 stars
Verified Review

Our family's experience at Gemstone was very positive

My aunt was only there about a month when she fell and had complications from her surgery. She was not able to go back. I was very impressed with the staff they were very attentive. The food was very good. My aunt enjoyed the activities. I recommend this place to all who are looking for an Assisted Living center.

Joan

Assisted Living

Family/friend

March 20, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We visit her three or four times a week. It is consistently good.

Owner is often on premises-staff is always receptive to my concerns and will stop what grey are doing to assist if needed. Very quiet place, clean and smells good. Staff often go door to door to remind residents of meal times, exercise, etc. They are pretty easy going, and we have not had any issues/difficulties with them. We are very pleased with our choice-we looked at 5 or 6 facilities but this was the stand out for us.

Robert Clemons

Assisted Living

Family/friend

January 9, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent place

Excellent faculty. Helpfull. Food is great. People are caring and kind. That’s all.

Diana

Assisted Living

Family/friend

May 31, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
4.0

Beautiful,clean facility with caring staff.

Overall we've had a great experience with The Gardens of Castle Hills. All of the staff are very caring except for one of the PCAs. Once I told the director about it though, she was much nicer.

anonymous

Assisted Living

Family/friend

March 6, 2023

4.0 out of 5 stars
Verified Review

Friendly staff

We were only here for about a month. It was a great facility. The people were all very friendly and accommodating. They were one of the more reasonably priced places for what you got. In our case it did get confusing as to how much dementia she really had in order to be in the assisted living vs memory care, that was the only reason I gave it a 4 overall. They assessed her as assisted living but once we moved in they wanted to move her over to memory care. I would recommend The Gardens of Castle Hills to others.

Lillian F

Assisted Living

Resident/client

December 14, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

My home

The best part of my new home is the atmosphere is to my liking and I would like for this to continue to by my permanent home

Barbara

Memory Care

Family/friend

October 12, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A pleasant relationship

I have power of attorney for my sister who has mental health issues. My experience as a caregiver is made more difficult because I live 200 miles away. The Gardens of Castle Hills offers different levels of care. My sister has been a resident of the "memory care" section at "The Gardens" for 4-1/2 years. I have always found the building to be clean, the atmosphere pleasant and the staff caring and responsive. I would not hesitate to recommend this facility.

Sue P

Memory Care

Family/friend

October 10, 2022

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Loving caregivers in Memory Care

My husband, who has young onset Alzheimer’s has lived atvthe facility four years, since age 63. New management bought the facility, Gave it the name Gardens at Castle Hills, and have created an excellent, home-like facility. Staff is loving, friendly, and well-trained. The Activities Director creates ongoing engaging experiences for residents and their families. Furthermore, the food is excellent and beautifully prepared. Not as important, but a wonderful feature, is the beautiful grounds.

Forrest K

Assisted Living

Family/friend

October 10, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Care at Reasonable Costs

Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost

Jan O

Assisted Living

Family/friend

October 10, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Great care

I moved my 88 year old dad here about a year ago. I am so thankful for the kindness and care The Gardens provides on a daily basis. The caregivers, chef, nursing staff, owners all know him and take good care of him. Love this place!

Kathy B

Assisted Living

Family/friend

October 10, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So thankful!!

The Gardens is just wonderful! Their staff absolutely treats my Mom like family, and are always available to help the family with any needs. Mom felt at home right away. I’m so thankful for everyone who works there!

Linda Grimm

Memory Care

Family/friend

September 1, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great experience.

The Garden of Castle Hills is a great place for love ones who need extra help or attention.

Susan

Assisted Living

Family/friend

September 1, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great location and staff

Everyone my brother has come in contact with is warm, friendly and helpful. He is a little withdrawn, but now participates in almost all the activities and trusts the staff as family. The cafe staff make special foods for him on special occasions which delight him. They will even grill a steak for himnow and then. He also enjoys the cocktail hour events and I love that they invite family to each of these and other special celebrations. and birthday celebrations. So caring. He has more of a social life at The Gardens of Castle Hills than he ever had on his own.

James Denny

Assisted Living

Industry reviewer

August 22, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Outstanding!

The Dining Director has been there for over 20 years. She has built a great team that cares about each and every resident. The food tastes excellent. The presentation is great and smells fantastic. The quality is as good if not better than most restaurants. Then there are the deserts. They bake a specialty mouthwatering cookie that is out of this world. I do not give out 5 Stars often, in my opinion, this kitchen's service and thoughtfulness deserve it.

Alyson Q

Assisted Living

Family/friend

April 13, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

A home away from home

She was here before covid and now is here after so a lot of protocols and things that have changed. In the beginning the communication was a little off but other than that they were very proactive and organized to keep the residents safe while still letting them socialize safely. They are a non profit facility, so if my grandma does run out of money they will keep her here. Their food is really good, they provide a lot of variety and they are chef prepared meals. My grandma loves all the activities, they have things like bingo, wine night, exercise classes, movie nights, etc. Prior to covid they had church and communion. They have their own transportation as well so they take the residents to their appointments and the grocery store when needed, the bus is extremely nice as well. We are very pleased and I would recommend them to others who are looking.

Carol Cornelius

Memory Care

Family/friend

November 6, 2020

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0

A homey family-type environment

We chose Ventura Hills because they were able to provide us with the exact number we would be paying, the overall appearance of the facility (it is in a very pretty area), it is a smaller community so 1 on 1 care is better, they really treat them like family here. The room sizes here are bigger than what she came from and it is adequate for her needs. The best part about the community so far has been the location, it is very close to us and it is just such a pleasing environment. All of the residents seem very happy here and we are impressed with Ventura Hills. It is also such a safe place for my mom during COVID because I see how they do everything and I do not have to worry.

Anonymous

Memory Care

Toured community

September 9, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

2995+ This is a nice place with a beautiful outside area (nice view). Bigger room choices. A bit expensive but have a price break offering right now. Good reviews. Looks the best, so far.

Anonymous

Memory Care

Family/friend

August 28, 2019

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.5
Value for Cost
2.5
Care Services
2.5
Activities
3.0

Move from Brookdate to Ventura Hills has been mixed

My mom has been here for several months and since the change from Brookdale to Ventura Hills there have some aspects that have thankfully remained the same and some that have changed. The wonderful chef and kitchen staff have maintained the same high quality of food which is so helpful in keeping my mom eating well and enjoying her meals. They are all so accommodating, know the residents likes and dislikes, and dietary restrictions - such a blessing! Activities have remained the same and they are adequate for most residents. Medical staff (the assisted part of assisted-living) though seems to have been reduced. We've had to push to get all the assistance we are paying for. They need to hire at least one more person or two per shift as there have been times when I could not locate ANYONE to get the help that was needed.

Anonymous

Memory Care

Toured community

March 17, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Really liked this also, staff were nice and spike to a resident who loves it. The only thing that it is further from family.

Anonymous

Memory Care

Toured community

November 21, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Happy and helpful residents

I toured here when looking for a place for my sister. It was very, very nice. I liked it but my sister didn’t seem to. I liked the grounds a lot and some of the residents were outside while we were touring. It seemed very safe and very accommodating. The facility was very clean and there weren’t any smells, which is normally the first thing I try to pay attention to. The residents all seemed happy and helpful and everything I saw was beautiful. It was a nice place all around but we ultimately went with a different community.

The Gardens of Castle Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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