7235 S Union Park Ave, Cottonwood Heights, UT 84047
Anonymous
Child of resident/client
My parents like it there
The facility is located in a wooded park-like setting with a nice creek running beside it. Also, it is in the middle of a major shopping and restaurant zone as well. My parents seem to really like it there.
Read all reviewsTruewood by Merrill, Cottonwood Heights
Truewood by Merrill, Cottonwood Heights features a stately design with warm touches that welcome residents home. Nestled along Little Cottonwood Creek, residents can enjoy the sounds of the trickling creek during afternoon strolls or while dining outdoors. The community offers independent living, assisted living, and memory care options designed to help each resident lead the lifestyle they need and desire.
At Truewood by Merrill, Cottonwood, residents get to enjoy a peaceful lifestyle within a safe, gated community, without straying far from the city’s attractions. There are several local eating establishments for dining, stores for shopping, and parks for hiking or strolling. The on-site community also provides an extensive range of amenities and activities to keep residents engaged and active — just see for yourself!
The independent living option is perfect for individuals who are looking to live independently but want the security of having help available when needed. Residents can benefit from regular services such as housekeeping, home maintenance, and cooking. Household chores are taken care of, so residents can spend time enjoying the amenities.
Assisted living residents enjoy the same services along with personalized care. Team members gladly provide assistance with activities of...
Truewood by Merrill, Cottonwood Heights
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Truewood by Merrill, Cottonwood Heights
A Place for Mom has scored Truewood by Merrill, Cottonwood Heights with 8.9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Truewood by Merrill, Cottonwood Heights has 102 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Assisted LivingFamily/friend
August 25, 2025
There was High staff turnover, mediocre food, slow response times on the call button. The room size was good. There were some activities going on. Valencia is substandard.
Anonymous
Assisted LivingFamily/friend
June 13, 2025
It's getting better under the new management. I just know that overall, my mother is doing better than she was under her previous facility. Her friend has said that Valencia is more involved. There hasn't been such a high level of turnaround in the staff. I take that as a good sign.
Anonymous
Assisted LivingFamily/friend
June 12, 2025
The facility is located in a wooded park-like setting with a nice creek running beside it. Also, it is in the middle of a major shopping and restaurant zone as well. My parents seem to really like it there.
Anonymous
Assisted LivingFamily/friend
May 1, 2025
The direct care staff are very caring. The value is better than other places for what you receive. I do feel that they are working on maintenance. It's just a slow process. administration staff could improve with communicating with the family regarding changes. I will say that overall the takeover from Truwood to Vallencia has been a significant improvement without a big increase in cost. Would I recommend this place for other families? absolutely.
Anonymous
Memory CareFamily/friend
April 1, 2025
The facility has been acquired by another company since my mother was there. I believe a lot of the staff I dealt with are still there. The staff were kind and so cute with the memory care residents and very accommodating. The food was amazing since it was prepared by a former Park City and Salt Lake restaurants professional chef. He enjoyed preparing nutritious and fabulous meals for the residents. I was there most days around some meal time and couldn't believe how good the food and snacks were. I can't remember his name and I'm not sure if he is still there. I know that [name removed], the GM is there, [name removed] the finance person and most of the care staff who have been there for years and love their jobs.
CJ
Assisted LivingFamily/friend
November 20, 2024
Mom's happy, the main meal is hit or miss, that's not good. Overall it's a good place. The enrollment lady [name removed], had a really good outlook and heart for the residents of AL.
Carrie D
Assisted LivingResident/client
November 6, 2024
My mother never wanted to be in an assisted living facility. A few days in she loved it. The people were so kind. The staff works hard to make sure they take care of everyone. Making regular checks to make sure those staying at the facility were well cared for. Regular activities that keep individuals busy with freedom to do your own thing. It was an amazing experience. My mother passed away in the facility. The staff came in to say their goodbyes, while bringing friends my mother had made at the center to say their goodbyes as well. The staff was very caring and gracious. The facility was kept very clean. Wonderful place to know your aging parent is cared for
Andrew Hutchins
Assisted LivingFamily/friend
August 29, 2024
This place has been a breath of fresh air I move my fogger from Georgia due to lack of adequate care at the facility in Georgia and the VA Hospital my father has done a complete 360 since being at this facility and the VA Hospital here in Salt Lake City the staff is very loving and they genuinely care about the residents unlike what my father endured at the previous facility where the staff complained and it was just a job to them I am so happy I made this decision the only regret is that is that I didn't move him to this facility sooner.
Virgil
Memory CareResident/client
August 28, 2024
I have nothing but harsh words about Truewood. From care, to cleanliness, to quality of food it was AWFUL. A terrible experience for my loved one. My family wondered how they even have a licence??? Long story short.... i would not board my dog there.
David D
Assisted LivingFamily/friend
August 26, 2024
It’s been a great place for my parents to live. They have a kind and caring staff the food is pretty great, and the location along the creek is phenomenal. When I visit my parents there are many things to do that are close by. Shops, restaurants, Wal Mart right across the street, etc. but you wouldn’t know it when you are there, it’s in a private, quiet, peaceful enclave with a beautiful view of the Wasatch mountains.
KH
Assisted LivingFamily/friend
June 25, 2024
I think they are great place. My only complaint is that in the last 6 months there was a major turnover in management. But the people are great and the staff, especially the dining staff are great. Regarding the management change issue was that some things fell through the cracks - but have been resolved.
Kim
Assisted LivingFamily/friend
June 10, 2024
Truewood is a great place. My Aunt likes living there alot and has made friends. She wishes the food was better.
Connie Ford
Memory CareFamily/friend
May 24, 2024
The facility was very nice and the memory care techs were amazing. The staff liked their jobs which showed in the loving care they provided to the residents. The food is fabulous. I highly recommend this facility to anyone that needs care for aging parents or family members.
Anonymous
Assisted LivingFamily/friend
May 6, 2024
My father was at Truewood by Merrill Cottonwood Heights for only 2 weeks before he passed, so I can't comment on a lot. The gal who we originally signed our contract with was fantastic. All the other staff interactions were pleasant, as well. The facility provided as positive of an experience as possible as my father was transitioning. The only negative experience was that we ran into some "struggles" with getting the facility to return our pro-rated refund. Nonetheless, I would still recommend them.
LS
Assisted LivingFamily/friend
March 27, 2024
It's been up and down. A wonderful few months and then staff changes, then it's downright scary. Very inconsistent. The first 6 months were great and would have been all 4-5 s. The director and staff changed in November after that, not good. Started getting a little better, the last month. As assisted living goes (person doesn't need much help) it's fine currently. But an unhealthy person should not live there because currently they do not have a nurse (he left with most of the staff) they say they're still looking, but it's been 4 months. My mom gets transportation back and forth to meals and her medicine dispense twice a day and that is [amount removed] extra a month so [amount removed] a month! Luckily she has home health and they help her out.
IVC
Assisted LivingFamily/friend
February 23, 2024
I loved the managers. Always had time for questions and knew all the residents well. The gentleman who worked with her medications was on top of things. The only thing she had issues with was that their was not enough variety in food, and actually, it was not attractive to look at. Same old thing every week. There was a turn over alot on aids but the ones that were there thru everything were kind and patient to her and us as well.
Anonymous
Memory CareFamily/friend
February 7, 2024
They have a new Executive Director and things are improving. The staff that work there are extremely caring. My answers would have been very different a month ago!
Anonymous
Assisted LivingFamily/friend
August 8, 2023
I would recommend them. It was positive. The staff was very attentive, however they were having some staffing problems that began to slow service, especially in the meals area.
Kim
Assisted LivingFamily/friend
July 27, 2023
I would recommend. They have been great to work with. They have had issues with keeping EVS. My family members' room has not been cleaned every week and I feel like we are paying for that so we should get it. The staff is very friendly and I think my loved one is being well cared for. She wishes the food was better. We picked the place because of cost and the fact that they had room for her and took her in quickly
S
Assisted LivingToured community
July 25, 2023
Our family had an in person tour with Truewood by Merrill, Cottonwood Heights and we thought it was a great tour experience but because of the location it was just not going to be a good fit for our loved one and family.
Truewood by Merrill, Cottonwood Heights
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.