Merrill Gardens

I would rate each of these categories a 5+! Our family has been thrilled with the care my father-in-law has received. The Truewood team has gone above and beyond to make the transition for my father-in-law easier and have been great at communicating any concerns they have to us immediately. The staff has been so kind and personable. They quickly learned my father-in-law's name and his food likes. They make us feel welcome when we visit. The activities are varied and fun. My father-in-law enjoys the games and movies. He enjoys the Friday late afternoon social hour. They have a facility dr who treats my father-in-law onsite. They have a salon where he gets his hair cut. Though he hasn't participated yet, they have lunch outings on Wednesdays and shopping outings on Fridays. My mother-in-law passed away within a day of us moving her there (we started her on hospice in the hospital) and the Truewood staff went above and beyond during a really difficult 24 hours. They took such compassionate care of her. They fed us meals and after she passed brought in a lovely food cart. They're just really a spectacular team!

My husband has been at Merrill Gardens in Glen Mills in the Memory Care unit for almost six months. This is the second facility he has been in and I could not be more pleased with the care here. The residents are well cared for and kept busy with activities every day. There is a family feeling to the unit and all residents and guests are treated with respect. The unit is clean and brightly lit projecting a happy atmosphere. The food is plentiful and there is a lot of variety. From the moment you enter the building everyone is helpful and friendly, staff and residents alike. The facility itself is beautiful and offers many opportunities for all residents. Highly recommended!

As an outside provider I am frequently in this building. The staff is caring and attentive. They have an amazing activity program and they provide a homelike environment. I can't say enough about the level of care they provide for their residents.

The facility is clean, attractive and in a nice location. Staff are bright, cheerful, friendly and helpful. Food is good and plentiful. The care my wife has received is outstanding, and she's happy. They could use a few more visitor parking spaces. Overall, an excellent facility.

Everything from move-in through integration into the community went smoothly. Everything they promised was delivered. They accommodated our special needs. It felt like moving into a luxury vacation property. The location in downtown Renton is perfect. Staff is knowledgeable and very friendly very welcoming.

Elder care services and prices are extremely varied. This service made recommendations that zeroed in to our needs and made this experience so much easier and much less stressful. We are grateful! We are confident that our parent is reasonably content and has the necessary care for her current state of health.

My dad moved into Merrill Gardens after being hospitalized and we realized it was not safe for him to live by himself anymore. It was a huge change for everyone in our family, and a super stressful time, but the staff here were very helpful during the process. He has now been at Merrill Gardens for 6 months and we could not be happier. At first, Dad was still recovering and needed a lot of extra care. Now, he has really settled in and is gradually needing a little less. He will probably always need some extra care with multiple medications every day and help using the restroom and showering. But he is also able to have some independence. The care staff and the nurses here have been so conscienscious and helpful. I myself am a nurse, so I can tell that they are doing a good job. My dad feels comfortable with them, and they give me a lot of peace of mind that he is well cared-for. The staff has been communicative and kind, which I really appreciate.

The moment we walked into the foyer I knew this is where my brother will live and I will feel comfortable placing him in a secure and welcoming facility. The open spaces and natural light coming from big windows in the dining room and surrounding spaces. The diner is another happy space to join other residents for lunch. The hallways are wide and always clean. My brother has mentioned that the food is always fresh and very tasty. He has only been there for three months and so far he has no complaints. I’m happy I found Merrill Gardens.

Truewood by Merrill was extremely accommodating for my father. My dad was very hesitant about moving into an assisted Living. But the staff at Truewood have been wonderful making sure he was comfortable and happy.

After several harrowing incidents at home, for safety concerns we insisted Mom leave her home of almost 70 years. She cried, of course, but we convinced her it was the best thing. Her attitude made a 180 degree turn when she saw how much safer, easier, social and fun her new home at Truewood by Merrill in Ocean Springs is. She's happier and more content than she's been since Dad--the love of her life--passed in 2016. At 98, she enjoys socializing and having pretty much everything done for her by the kind and attentive staff. We--and Mom--couldn't be happier with our decision.

Can't give the food a high rating. Dining is a hard category...my mom doesn't have a strong sense of taste anymore, so she complains about the food a lot. She says it's also not hot enough. I ate there once and it was ok. Not great but edible. But what they lack in tasty food they more than make up in friendly staff.

My dad passed away in [date removed]. The people at truewood are amazing. Everyone was cheerful and always helping without being asked. I would highly recommend them.

I think one stop shopping in the community and the activities were all great. The staff is solid. Having the nurse [name removed], there was probably the single biggest key to our success.

We were 100% impressed by this facility - the staff, the rooms, the amenities offered. The knowledge Alan shared with us was heartfelt and comforting. We wish we had known about Truewood 3 years ago when we first looked for a wonderful place for our mother.

We had a good experience at eagle view, but my dad passed away in [date removed]. They were very compassionate about it. I know some folks had issues but I did not really experience that. Only a couple of care givers were an issue for my dad. The main housekeeper left about 2 months after he got there. The team seemed to be always behind after that. Staff was always great. The director of med care seemed to be rotating position. We experienced 3 while there. He never had a full mem care program assigned. But staff got him dressed and showered, no complaints there. I think portions were small but tasty. The main chef also left , cathing a pattern? And the new one has simpler meals. I think they could have done better to get the residents more involved, but the overall calendar was good. This was cheaper than the places we looked at in NJ. The cost was good for us but I know they raised prices sharply after we left and people were unhappy with the value after that. I know that cause I remained on the email list for sometime after his passing and course the posts.

The staff is friendly, accommodating, helpful. They react to requests and cheerful, acknowledging us in passing. Requests for special needs such as diet preferences are given importance.

When we needed to find a nursing home or memory care facility for my dad we checked out Pine Rock Manor in Warner, NH. I was hesitant, even though we live in Warner and it would be so convenient because prior to ownership changing, I hadn’t heard wonderful things about the facility. He needed to be released from the hospital to a care facility so I figured this could be a place for him to be until we found a spot for him at some other facility. As it turns out the staff at Pine Rock are the most caring and competent staff you could find. My dad had been in two other places prior to this and they weren’t even close to what we have found at Pine Rock! I am at peace knowing that my dad is being so well cared for and I don’t mean just physically. Staff members truly love the residents and they are always smiling and happy. It’s an upbeat positive atmosphere.

From the time I arrived here, I have felt welcome. I have been here at Truewood for 2 months. I feel comfortable and safe. My studio apartment is comfortable and spacious enough for me. Coming here was a very good decision. I very much like and enjoy being here.

My parents have mentioned that breakfast is always cold but that for the most part food is satisfactory. They could use a few more activities for more mobile residents,. The cost is much lower than up north. Overall a good, safe community with a wonderful staff. They know all the residents by name. There is room for some improvement, possibly more activities, I know the residents enjoyed playing corn hole.

From the first day just going through the place, everyone was very kind and made me feel as if i belonged there. We are all at the same step in our lives so we all treat each ither with the sane resorct and welcome. Having to come to a point in our lives that we have to move from our homes to a facility is very difficult for a person who just cannot continue to be in their homes any longer, Merrill Gardens makes us feel so at home.