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Truewood by Merrill, West Covina

3601 East Holt Ave, West Covina, CA 91791

For pricing & availability:
(866) 374-4058
9.7
Review score
69 reviews
Add review
9.7
Review score
69 reviews
  • 5 star
    57%
  • 4 star
    32%
  • 3 star
    3%
  • 2 star
    7%
  • 1 star
    1%
See all reviews
8.9
Review score
3056 reviews
66 facilities
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Truewood by Merrill, West Covina
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Truewood by Merrill, West Covina
19 photos5 floor plans
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street view of Truewood by Merrill, West Covina

Truewood by Merrill, West Covina

At Truewood by Merrill, West Covina, active seniors can spend their retirement years living a stress-free lifestyle filled with joy, friendships, and hobbies. This community features modern, Spanish villa elements to spark feelings of an endless vacation. Within minutes of the community, residents can easily venture out into the city and visit stores, restaurants, parks, and medical facilities.

Residents embrace the warm California air while relaxing on the shaded front porch of this two-story community. They can also take their pup to stroll along the interweaved walking paths to admire the scattered, lush gardens. And, rainy days can be spent tucked inside the inviting atrium complete with comfortable furnishings. This community combines a homelike setting with superior amenities to offer residents a balance between home and a resort.

This lively community hosts a myriad of activities to keep residents actively engaged. Community members join each other for wine tastings, day trips, game nights, yoga classes, lectures, pet therapy, holiday celebrations, and more. Residents are also free to take advantage of the library, salon, and other facilities.

At Truewood by Merrill, West Covina, residents escape the stressors of household chores. Professional and friendly associates offer a range of convenient services including housekeeping, maintenance, and...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Independent Living

Truewood by Merrill, West Covina

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Truewood by Merrill, West Covina

9.7 out of 10
Review Score69 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.6
Staff
4.8
Meals & Dining
4.5
Activities
4.4
Value for Cost
4.4

A Place for Mom has scored Truewood by Merrill, West Covina with 9.7 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Truewood by Merrill, West Covina has 69 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 69 reviews

Last Updated: 10/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

CC A

Independent Living

Family/friend

October 22, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Staff! Facility Layout! Staff!

We had an abrupt need for assisted living last spring. I basically had to figure it all out in a week. [name removed] and [name removed] stepped up with openness, patience, and flexibility. They helped me to learn what I needed to think about without being pushy. Once we got in the rest of the staff have been amazing, knowing my family’s names and meeting their unique needs. The facility property is really easy to access and the “two story” format makes it quick to get in and out of the unit. It is well maintained. I looked at a lot of places and actually toured 5 places. A Place for Mom was a huge help. The facilities run the gamut in layouts, services, and costs. I found this one to be a really good value.

Anonymous

Independent Living

Family/friend

August 11, 2025

4.0 out of 5 stars
Verified Review

Review for Truewood by Merrill, West Covina

Care is better, but only one caregiver from 10 PM to 6 AM. I would. It is much cleaner, less hospital like. Care during day better and less expensive. Food is just ok.

Anonymous

Independent Living

Family/friend

July 14, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
3.0

At the end of the rainbow...

The activities are TBD (my Dad has yet to regularly engage in them). The staff is very helpful and responsive to all questions before placement and continues still now. All issues are addressed in a timely manner. Truewood is independent living, but they have an independent, on-site contractor for comfort care assistance. This helps our family keep our cost down but still provides the assistance our Dad needs in his aging stage.

Anonymous

Independent Living

Family/friend

June 23, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Truewood by Merrill, West Covina

We are very happy at Truewood. Everyone has been very nice and welcoming. Yes, I would definitely recommend the community to others

Anonymous

Independent Living

Family/friend

June 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Review for Truewood by Merrill, West Covina

The only thing I didn't like about the location was the activities Director. She used to be the sales manager, but she doesn't have any personality at all, the only activities she did while I was there were with somebody who came in from outside to do it. She was not at all engaged with the residents, and I know a little bit about it because my wife did it for years. Other than that, it's a very nice place in a very good price.

Shannon

Independent Living

Family/friend

May 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

A nice community, friendly staff

It's a safe place with very friendly staff, just be mindful that it is not paid through insurance. You will be paying out of pocket.

Deborah W

Independent Living

Family/friend

April 4, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Highly Recommended

My mother and father moved in late January. Every staff member here is exceptionally great and friendly. The access to 24 hour nursing staff is also a great benefit. This was the best choice for my parents and the location is amazing.

Anonymous

Independent Living

Family/friend

March 10, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Review for Truewood by Merrill, West Covina

In quiet residential neighborhood just off Interstate 10. Some units have balconies. Staff from housekeeping to management are friendly. Although not an assisted living facility, they have an outside company, Saving Grace, that is onsite that can be hired for personal care services, by the task or monthly They were great in caring for my sister's 96 yo husband after he fell and needed personal care for a couple of weeks. Easy to work with and always reachable. They have a few covered parking places that can be rented.

Sherry M

Independent Living

Toured community

February 26, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

PERFECT PLACE FOR MY PARENTS

My parents have only been living at Truewood for a few months, during this time they went from wanting to go home every day to saying this is HOME. It only took them about 2 weeks to settle in. They cannot say enough good things; the food is great, the employees are very kind and helpful, and they love all the games and extra activities that are provided. So my review of Truewood is that I could not have put them in a better place to call home.

Anonymous

Independent Living

Family/friend

February 25, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would overall recommend

I really liked the rooms and everyone was so kind and accommodating Very sweet to my mother. Chose this community because of the location and affordability.

Val C

Independent Living

Family/friend

December 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Living at Truewood

My dad moved into Truewood almost 1 yr ago. He was scheduled for another facility but seen truewood as we were driving by and when he walked in he knew it was home! The people living there were so kind and the staff was amazing. My dad knew it was meant to be! They continue to make him feel part of the family!

Monica Munoz

Independent Living

December 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Truewood Experience

We have had about a 2 week experience...Dad is utilizing the a la carte services to help him dress, bathe, and eat. Most of the people working here have a long history of working at the facility.people are friendly and management listens to your concerns. The facility has had a recent renovation and is bright and modern looking. There are many trees and beautiful scenery. Take a tour..you will feel like you have come home!..[name removed] family .

L E

Independent Living

Family/friend

December 14, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A new town and a new home for mom

My family was blessed to find a beautiful home for our Mom. Truewood by Merrill, West Covina, California has provided more than just a home. They have provided a community that includes delicious meals, multiple daily activities, outings to go shopping, dining out, and group movie outing options. I was concerned since my Mom needs more personal care and Truewood covered that with their optional caregiving services. I cannot say enough about [name removed] , the manager, [name removed] , Activities Directory, and [name removed] , with Saving [name removed] , together they have given us peace of mind to know our Mom is in a caring and activity filled environment that she can call home.

Jocelyne M

Independent Living

Family/friend

December 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very Happy Resident

I’m writing this review on behalf of my 83 year old mom who has now been living at Truewood for almost one year! Mom is extremely happy with the staff and the level of care that she gets from the “Saving Grace” caregivers. I’ve also expressed my gratitude to [name removed], the manager on how beautiful the place has looked with the new renovations and with the continued care that she’s put into the place. Also hats off to the chef’s at the facility on their impeccable and delicious food that they prepare for the residents every day. I am extremely blessed to have found this facility that cares so much about their residents like it’s their own family. I feel very comfortable going there every day when visiting my mom knowing that she is in good hands!

Lina D

Independent Living

Family/friend

December 7, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Community

They went through a recent upgrade. It is wonderful! My mother has been here for almost 10 months and is thriving. She enjoys the Holiday Buffets and making new friends! The staff is helpful and always ready to help if we have a concern or need.

Tamara

Independent Living

Family/friend

November 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Review for Truewood by Merrill, West Covina

The common area was very open, airy and beautiful, and the unit was fully refurbished, clean and light. They were independent living so no lock downs, but had extra care available with bathing and cleaning, which she needs.

Hannah O

Independent Living

Family/friend

September 19, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
1.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Just Okay

This is a great place for someone who is fairly independent. While the caregivers from [removed] are amazing, they don’t have enough staff to provide one to one care. The food is great and they always have a choice of at least two options. The director was rude and the customer service has some room for improvement. Overall, this place offers a nice environment with lots of activities for residents, but my family member needed more care.

Bobby M

Independent Living

Family/friend

July 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mom seems very happy at this facility.

Very nice and comfortable facility for my mom. She seems happy with the food and her room is quite large and clean. The rent is very reasonable and the location just off the freeway is convenient for visiting.

Anonymous

Independent Living

Family/friend

June 3, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

family experience

when it comes to the cleaning in my opinion the first main entrance lobby was the only area that is nice and clean. The second floor carpeted area is in bad shape, that includes the big dining area. I remember the first day walk through with [name removed], she said they were going to clean the carpets soon. However at our 3 months nothin has happened and now we notice bad odors. We would recommend families to probably walk through first before signing any documents. With the foods, at our 3 months we never saw anything but bananas and oranges low quality.

Dave D

Independent Living

Family/friend

May 3, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommended

My mom was previously a resident at Truewood by Merrill West Covina for a brief time and her experience was great. Everything at this facility, head to toe, met our expectations and then some! Her stay was as good as could be expected under the circumstances. I would highly recommend Truewood by Merrill West Covina for Assisted Living.

Truewood by Merrill, West Covina

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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