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Truewood by Merrill, New Bern

2701 Amhurst Dr, New Bern, NC 28562

For pricing & availability:
(866) 374-4058
9.6
Review score
88 reviews
Add review
9.6
Review score
88 reviews
  • 5 star
    52%
  • 4 star
    30%
  • 3 star
    6%
  • 2 star
    5%
  • 1 star
    7%
See all reviews
8.9
Review score
3056 reviews
66 facilities
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Truewood by Merrill, New Bern
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Truewood by Merrill, New Bern
14 photos8 floor plans
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Anonymous

Spouse or partner of resident/client

4.0 out of 5 stars

Better leadership

Lack of leadership. Staff allowed on their phones all day. Showers not being given as they should. I went almost everyday to make sure my husband was taken care of. At the beginning of my husband stay I would recommend, even though staff are on their phone a lot. I have never seen a work place that allows staff to use their phone all day long. Interaction with residents would be better or picking up cups, sweeping crumbs, etc. At the present leadership I would not recommend Truewood to my friends.

Read all reviews

Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers residents a cordial community and environment. As you approach the community, you’ll catch a glimpse of lovely fountains, boxwood bushes, and vibrant trees. With magnificent amenities and services, you get the chance to enjoy a peaceful yet energizing retirement. The community offers options for independent living, assisted living, and memory care to help accommodate various lifestyles.

Minutes from the community, you have an array of activities to enjoy. Shop big-box grocery and retail stores, choose to dine from a variety of cuisines, hit the putting greens at the local golf clubs, or stroll the area’s many parks. Medical offices and the local health campus are also conveniently close, enabling easy access to medical care for residents. Enjoy the perks of retirement in New Bern, today!

Community Services and Amenities

Independent living at a Truewood by Merrill community means you get to lead the lifestyle you desire without the hassle of daily chores. Team members happily take care of tasks such as housekeeping, home maintenance, and cooking, so that you can dedicate your time to treasured pastimes and friendships.

If you require additional support, the assisted living option offers customized care to offer you the right level...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Truewood by Merrill, New Bern

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Truewood by Merrill, New Bern

9.6 out of 10
Review Score88 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.1
Staff
4.5
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.1

A Place for Mom has scored Truewood by Merrill, New Bern with 9.6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Truewood by Merrill, New Bern has 88 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 88 reviews

Last Updated: 8/28/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

August 28, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Better leadership

Lack of leadership. Staff allowed on their phones all day. Showers not being given as they should. I went almost everyday to make sure my husband was taken care of. At the beginning of my husband stay I would recommend, even though staff are on their phone a lot. I have never seen a work place that allows staff to use their phone all day long. Interaction with residents would be better or picking up cups, sweeping crumbs, etc. At the present leadership I would not recommend Truewood to my friends.

Anonymous

Independent Living

Resident/client

August 19, 2025

5.0 out of 5 stars
Verified Review

Review for Truewood by Merrill, New Bern

Truewood by Merrill is an amazing place. Lots of activities you can stay busy from 7:30am until 6pm at night. [name removed] is the Activity Director and she is fantastic. Food is good overseen by [name removed]. All the staff are wonderful and very accommodating and helpful.

Norman

Memory Care

Family/friend

August 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

my family's experience!

All facilities have there issues but for what I pay these issues should be minimal. I also employ a private caregiver to visit 2-3 times a week. It's a beautiful facility and the staff is just wonderful! They have outings , outdoor parties, Olympics , daily activities, beauty/ hair care. But only a select few can take advantage!

Anonymous

Assisted Living

Family/friend

August 9, 2025

5.0 out of 5 stars
Verified Review

Great Place to Call Home!

Great, friendly and attentive staff. Family oriented environment. Lots of daily activities. 3 meals per day. It's a good location, close to medical facilities and shopping.

PLM

Assisted Living

Family/friend

July 29, 2025

5.0 out of 5 stars
Verified Review

Loving Truewood

The staff is absolutely amazing. They are very caring not just for my mom but to all the seniors. They pay really close attention to all the residents and advise on what they think is more appropriate for each individual. My mom started out in assistant living but was recommended for independent living and approved by her doctor. Living independently pushes her to do more for herself. She is doing very well thanks to Truewood and their amazing staff

MP

Assisted Living

Family/friend

June 30, 2025

4.0 out of 5 stars
Verified Review

Review for Truewood by Merrill, New Bern

Initial setup and move in was great. Clean apartment, any issues were quickly resolved. My father in law adapted well, with the exception of the dining. More of a social issue than food quality Im guessing . . Lots of sidewalks for him the get his exercise. Not what you would expect. Would suggest to those that are looking for Senior Independent Living.

Anonymous

Assisted Living

Family/friend

April 3, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
1.0
Meals & Dining
2.0

Things to know before moving a loved one here

Touring and the staff were initially great and we were promised all kinds of things. After the lease was signed, suddenly communication dropped off with administrative staff, there have been staffing shortages, surprise bills, cleanliness declined severely, my dad's fees were increased $[removed]without notice, I've been trying for weeks to get a hold of admin without success, finally had to get the ombudsman involved. Positives: the staff in the memory care - Garden House, is amazing! They love my dad and treat him as family. They are just way understaffed. The activities director is the best! She sends me text pictures of my dad and communicates with me about my dad because I'm 3,000 miles away.

Anonymous

Assisted Living

Family/friend

March 26, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

So happy we chose Truewood

Staff is wonderful and very welcoming! A few suggestions however... 1. Would be great if they could arrange for a podiatrist to visit the facility every 6-8 weeks or so for toenail trimming. For residents w mobility and/or memory issues, this would be a godsend. We know of many other facilities with that arrangement. 2. Would be great if visits to the salon for hair cuts could be charged to monthly invoice. That would alleviate the necessity for resident to have cash on hand or give out credit card info. 3. Wish that assisted living facility rooms had small refrigerators available, even if to rent. For elderly family member who may not be living there very long, it would be more convenient to not have to purchase one. Other than that , we are so happy that we chose Truewood for our family member.

Donald

Independent Living

Family/friend

February 13, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Perfect fit for Dad

My dad fought me on moving out of his home into a facility of care. [name removed]sent us a video of an independent living apartment at Truewood. That hooked Dad. He loves the food, especially breakfast, as he is usually the first one at the dining hall. They take him to his doctor’s appointments which are less than a mile away. He goes to Walmart once or twice a week - again about a mile away. He has really perked up since moving to Truewood. Helpful staff and pleasant atmosphere. Thx so much

Karen M

Independent Living

Toured community

January 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Looking for a facility for my sister

We were very impressed. [name removed] was welcoming, knowledgeable and proud of the facility he represented. The common areas were clean, well maintained. The one bedroom unit is perfect for my sister. We put her name on the wait list.

Kristen

Assisted Living

Family/friend

December 2, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Truewood by Merrill, New Bern

I would recommend. You all took good care of my dad. I know he was comfortable when he was there.

Branche

Memory Care

Family/friend

November 6, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Staff make Truewood a wonderful community.

Having to find a memory facility for my husband was very difficult. I visited many places. I am so grateful for having been referred to Truewood by A Place For Mom. I can say that Truewood has become not only my husband’s community but mine as well. What makes Truewood the safe happy place it is,is clearly reflected in the caring nature of the staff. Many of the staff have been with Truewood for years. I think that is a reflection of the overall company. If I could have cared for my husband at home I would have. Since I couldn’t, I thank God I found Truewood.

Toman

Assisted Living

Family/friend

October 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Our Family Experience.

All the staff members were outstanding. They were professional and very helpful. The food was substandard for the high quality of the facility. I thought it would be better. I thought the [fee removed] was too much for the apartment size. The [fee removed] was worth the safety and security that my mother needed.

Andrea

Assisted Living

Resident/client

October 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Review for Truewood by Merrill, New Bern

It's a wonderful place and the staff caretakers are amazing. There is just one bad apple that doesn't do her job on the reception desk. She does not call you every morning to check up on you.

JJ

Independent Living

Family/friend

October 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Answered prayers

Truewood New Bern is an answered prayer!!! The food is delicious and the staff are very friendly and are passionate about doing what they do. The facility is clean and well organized and has a fun and peaceful climate. My mother felt right at home.

Anonymous

Independent Living

Family/friend

August 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

I would recommend

My parents have mentioned that breakfast is always cold but that for the most part food is satisfactory. They could use a few more activities for more mobile residents,. The cost is much lower than up north. Overall a good, safe community with a wonderful staff. They know all the residents by name. There is room for some improvement, possibly more activities, I know the residents enjoyed playing corn hole.

Anonymous

Independent Living

Resident/client

August 29, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Truewood by Merrill, New Bern

We lived in the independent living section and getting our aides from another company which I paid separately and was very happy with. I felt that what I was getting for the amount I was paying Truewood wasn't worth it. They were short staffed so the staff was overworked although extremely friendly. The Companion Service was overpriced because I got less than half of the services quoted in the contract for the same price. My husband and I moved out and into a beautiful apartment complex after 11 months saving approximately [fee removed] a month. I did keep the separate company for my aides. We're so much happier now.

Anonymous

Assisted Living

Family/friend

August 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Recommended

The staff help develop a family based network with residents. Administration is slow to respond sometimes. The food could use more variety in the rotation. Some dishes are over cooked and MANY dishes have too much salt.

Anonymous

Memory Care

Family/friend

August 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Truwood New Bern Review

They seem to have a lot of activities for the residents and all the staff seem very nice and caring. Room sizes in the memory care unit are just fine. Not too small. I would recommend to others looking.

Anonymous

Memory Care

Family/friend

July 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

Staff is very nice/activities to involve mom/she is safe and cared for. The one thing that a place for mom did have wrong was that they were all inclusive and prices would not change depending on level of care in the memory center. I did find that out on my initial visit and of course price rose by over a thousand within a few months. Overall great place!

Truewood by Merrill, New Bern

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Truewood by Merrill, New Bern

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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