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Trustwell Living at Oak Creek Place

3829 South Chicago Ave, South Milwaukee, WI 53172

For pricing & availability:
(866) 374-4058
9.2
Review score
55 reviews
Add review
9.2
Review score
55 reviews
  • 5 star
    58%
  • 4 star
    29%
  • 3 star
    4%
  • 2 star
    4%
  • 1 star
    5%
See all reviews
9.1
Review score
2181 reviews
44 facilities
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Trustwell Living at Oak Creek Place
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Trustwell Living at Oak Creek Place
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Linda

Spouse or partner of resident/client

5.0 out of 5 stars

Kind and welcoming

Administrative staff is hard to give an exact answer. The staff there was wonderful but I'm not sure you consider them admin staff. It was in the middle of getting new administers so I talked to [name removed] from an out of state branch. She was wonderful and clear in what was needed from us. The friendliness, [name removed]has met some nice people there. And we are looking forward to stopping in to visit with them in the future. It's nice to know we have a welcoming place to go next time I need a respite. I'd say the food was the biggest issue because we try to eat healthier than the standard American diet.

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Trustwell Living at Oak Creek Place

Welcome to Trustwell Living at Oak Creek Place. If you are looking for senior living in a home-like setting in a wonderful South Milwaukee neighborhood you have come to the right place. On hot summer days, you can feel the cool breezes of Lake Michigan, which is just two miles away. We are also less than a 10-minute walk from Forest Hill Memorial Park, as well as a short drive to Grant Park with its heated pools, beautiful views and concerts.

We have a variety of apartments and amenities available:

Studio, studio deluxe, one bedroom and one bedroom deluxe, some with kitchenette and microwave
Beauty and barber shop
Library
Wheelchair and walker accessible
Computer room
Lounges and courtyards
All apartments are phone and cable TV ready
Walk-in showers with safety bars

Senior living options offered

  • Assisted Living

Trustwell Living at Oak Creek Place

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Trustwell Living at Oak Creek Place

9.2 out of 10
Review Score55 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.1
Staff
4.3
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.2

A Place for Mom has scored Trustwell Living at Oak Creek Place with 9.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Trustwell Living at Oak Creek Place has 55 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 55 reviews

Last Updated: 5/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Linda

Assisted Living

Family/friend

May 8, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Kind and welcoming

Administrative staff is hard to give an exact answer. The staff there was wonderful but I'm not sure you consider them admin staff. It was in the middle of getting new administers so I talked to [name removed] from an out of state branch. She was wonderful and clear in what was needed from us. The friendliness, [name removed]has met some nice people there. And we are looking forward to stopping in to visit with them in the future. It's nice to know we have a welcoming place to go next time I need a respite. I'd say the food was the biggest issue because we try to eat healthier than the standard American diet.

Anonymous

Assisted Living

Family/friend

May 8, 2025

5.0 out of 5 stars
Verified Review

The best care possible

I only got to visit dad at Oakcrest once, but the staff were all very welcoming and accommodating. I feel like he got the best care possible.

Anonymous

Assisted Living

Family/friend

April 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Trustwell Living at Oak Creek Place

The staff and everyone else is pretty helpful.

Stephanie Waldeck James

Assisted Living

Family/friend

April 4, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

All staff were very attentive and professional.

I was able to visit my father, who is a new resident. I was so pleased that his apartment is very homelike with many of his furnishings and decor from home. It was a relief to see that he is in good hands, and he is happy with his new place.

Anonymous

Assisted Living

Family/friend

January 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
5.0
Staff
3.0
Meals & Dining
3.0

Review for Trustwell Living at Oak Creek Place

We picked this community because we thought they would feed her and give her more care however, that was not true.We truly did like the facility overall but she needed more care.

Anonymous

Assisted Living

Family/friend

June 27, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Friendly staff

What we like most about the Oak Creek Place are the good friendly and helpful staff that work there. We would recommend this community to other families based on the experience we have had so far.

anonymous

Assisted Living

Family/friend

November 17, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Oak Creek Place Review

I would recommend Oak Creek Place to others.

anonymous

Assisted Living

Family/friend

October 21, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

home away from home

Everyone at Oak Creek Place has been extremely awesome to work with. More importantly, my aunt has been take care of by kind and compassionate people.

Lin

Assisted Living

Family/friend

May 23, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Staff
4.0
Meals & Dining
4.0

Consider Oak Creek Place for Your Loved One's Stay

It worked out good for us for the short stay we had. I would recommend the community to others for their loved ones. The check in and out process was very easy. They were able to spend sometime with us during check-in, and the check out process with very smooth. The staff were good at communicating with me about my loved one over the phone.

anonymous

Assisted Living

Family/friend

September 3, 2021

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Meals & Dining
4.0

my review of Oak Creek Place

I feel my loved one is very happy at oak creek. He really likes his room and the staff is very friendly and helpful. They really went out of their way to make sure he knew what to expect. I would recommend this community to others based on my experience.

Carla B

Assisted Living

Family/friend

August 24, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Good place for loved ones

Everyone has been wonderful, the quality of the care services has been very good, but they are having a high turnover rate with their staff. Sometimes it is hard to pin down the itemization for the different types of level of care so that has been a little frustrating. Every time we talk to our loved one they say the food is okay, there are some things she really enjoys. When we first moved in the activities director was doing a wonderful job, each day there was a good variety of things to do.

Anonymous

Assisted Living

Toured community

April 5, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This place is very cute, homey, people seemed happy and the 1 bedrooms are very cute - not too overwhelming, just the right size. [name removed] is very kind.

Darcy Z

Assisted Living

Family/friend

March 15, 2021

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Don't do it!

Biggest mistake of our lives putting mom here. Hard sell, everything is wonderful. Move in to your cell and become a prisoner of your own mind. NO stimulation. Policies change on a whim. Care levels change instantaneously and therefore so does your bill. The CNAs are from a temp agency - different faces every day. Management is capricious, you never know if you'll get Jekyll or Hyde on any given day. Run while you still can!

anonymous

Assisted Living

Family/friend

February 1, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
5.0

All around a good place for my step dad

The one bedroom our loved one has is very spacious, and the bathroom is even bigger then the one i have at home. We would recommend this community to others.

Anonymous

Assisted Living

Family/friend

November 27, 2020

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Uncaring, unprofessional

When calling to wish my aunt a Happy Thanksgiving and verify she received the flowers I’d sent ... I was told by a receptionist that she had “died a month or so ago”, no date or reason known! I live in Tennessee, have visited the facility, they have my contact information - and this is how I find out she has passed? Good luck

Anonymous

Assisted Living

Toured community

September 21, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

We can't say enough about this beautiful assisted living home! We were greeted immediately at the front desk by a warm and friendly receptionist. The lobby is very inviting and has a nice living room feel as you enter. A few of the lady residents were gathered around enjoying each other's company. We were given a tour and were so impressed with the beautiful amenities! The lunch room has a stunning fireplace and all the interior decorations were nicely coordinated. There is ample room for family to have a get together with their loved one if desired. All the staff that we met with were extremely helpful and informative. Can't say enough about this wonderful home!

Anonymous

Assisted Living

Family/friend

August 8, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Home sweet home

It has everything an assisted living home should have. Wonderful staff and amenities. It’s not too big and overwhelming like some places I toured. Rooms are up to date and the facility is beautifully maintained. My grouchy 89 yr old grandpa would even agree. :)

Anon while my mom is still there

Assisted Living

Family/friend

February 5, 2019

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

Not recommended - look elsewhere

My mother has been at Oak Creek Place since June 2018. Shortly after she moved in corporate changed hands. Since then we are on our third director and our third nurse. There is no communication; this facility is grossly understaffed. The food is terrible according to my mother. My mother was recently placed on hospice care through an outside facility. There is absolutely no coordination between the hospice company and OCP staff. Medications and dietary needs are not being handled correctly. Aids are not trained; turn-over is constant. They are all very pleasant and want very much to help but without training they seem hesitant and bewildered. The only one holding this place together is the receptionist. She handles everything from waiting tables to dealing with internet/cable tv problems because there is never enough staff to take care of these tasks. We are getting my mother out of there as soon as possible. Unfortunately we have to give 30 days notice which means we will have to pay for a room that my mother will not be in for 30 more days. I would not recommend Oak Creek Place at this time.

Maureen Jasniewski

Assisted Living

Family/friend

November 11, 2018

1.5 out of 5 stars
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5

We have moved my mother to a much better assisted living facility. The director was a very staunch all business person. She was not suited for the position at all. The nurse dropped the ball constantly and was not approachable when we needed answers or asked about my mothers care. The food was not good according to my mother. It seemed as though some of the aids were not happy with their job so they were not caring and helpful. The only person that was helpful, caring and really dedicated to helping seniors was [Name removed] the receptionist. She was doing everything all over for everyone. I could see she was overwhelmed. So when my mother got sick with pneumonia because the nurse was not paying her any attention I took her to the emergency. $75000.00 later she has finally recovered. We thought we were going to loose her for sure. While she was in a rehab facility we learned that the nurse and director had quit ! Her six month experience was not very good. The rehab facility recommended Brentwood Park Assisted Living in Franklin Wi and it is wonderful. A huge improvement. And most importantly my mother is healthy and happy with helpful caring people that are cheerful.

Karla

Assisted Living

Family/friend

April 20, 2018

4.0 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.5

Former resident for three years

My mom lived there for 3 years. Each year they got better, with activities and staff. Before we moved out my mom needed more care then what was in our plan but they gave her the care she needed regardless of cost. (We did get together and up the charge based on the care needed, that is only fair). My mom's safety was the only issue, they arranged staff accordingly. They also allow cats which was a great comfort for my mom.

Trustwell Living at Oak Creek Place

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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