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Valley Silvertown

6833 Fallbrook Avenue, West Hills, CA 91307

For pricing & availability:
(866) 374-4058
44 reviews
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  • 5 star
    38%
  • 4 star
    32%
  • 3 star
    18%
  • 2 star
    7%
  • 1 star
    5%
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Valley Silvertown
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street view of Valley Silvertown

Mitch

Child of resident/client

4.0 out of 5 stars

She's Happy

Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.

Read all reviews

Valley Silvertown

Valley Silvertown a Fallbrook Glen Senior Living Community is a California licensed Residential Care Facility for seniors providing services to the local community.

At Valley Silvertown, we offer an experienced, caring and compassionate staff that listens to and understands the needs of our residents on an individual basis.

We are located in the West Hills Neighborhood. We offer a variety of spacious, well-appointed living options.

Studio, one-bedroom or luxury suite.

Each room provides individual controls for heating and air conditioning, phone outlets, a 24-hour emergency call system and basic cable TV service. Some rooms feature balconies.

At Valley Silvertown, we recognize the need to understand each person's unique differences, preferences and level of independence.

We believe that activity, social interaction and learning are important to the emotional well-being of an individual. Because of this we offer a wide variety of meaningful recreational and learning activities, tailored to the needs of each resident.

Senior living options offered

  • Assisted Living
  • Memory Care

Valley Silvertown

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Valley Silvertown

44 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.9
Friendliness
4.1
Care Services
3.9
Staff
4.7
Meals & Dining
4.3
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Valley Silvertown with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Valley Silvertown has 44 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 44 reviews

Last Updated: 9/20/22

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 20, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

We've had some issues, but have brought them to attention and things are getting better.

Mitch

Assisted Living

Family/friend

August 1, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

She's Happy

Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.

Christina L

Assisted Living

Family/friend

January 26, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

They do a fantastic job given all the circumstances - covid, communication with families, doctors, etc

We really enjoy the amount of space they have inside and outside of the community. We like how the kitchen has a ton of windows that brings in that natural bright light, never depressing looking. All in all our loved one enjoys the meals aside from a few, and we so far have had a great experience.

B Wisler

Assisted Living

Family/friend

January 24, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Compassionate, Caring, and Helpful

My loved one was there for a short amount of time and paid in advance for the months they were planning on being there. I'm still waiting on a refund for the outstanding amount. The staff was very good at assisting my loved one. The food was very good at Fallbrook. Several of the residents were very kind to me. The staff would greet me by name each time I visited my loved one, and this was impressive to me.

anonymous

Assisted Living

Toured community

December 21, 2021

2.0 out of 5 stars
Verified Review

Tour of Fallbrook Glen

We were disappointed with our experience from the start. The person who was supposed to give us the tour never showed up and did not call to let us know she would not be there.

TH

Assisted Living

Resident/client

May 13, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

A great place

I moved to Fallbrook Glen Dec. 2, 2020 from another nearby but inferior Assisted living. Fallbrook Glen is 100 times better! Fallbrook has delicious food, caring staff, a beautiful garden, civil, friendly residents, a variety of activities and cool nightly movies. Sometimes the wait staff are inefficient or the menu cheesey. I wish communications were better but that’s one of my pet peeves. My room is large and quiet but I do pay a bit more. COVID was handled well here by management and we are COVID free. Overall I would give Fallbrook Glen Assisted Living a high rating. T. H., resident.

K. S.

Assisted Living

Family/friend

April 20, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0
Meals & Dining
5.0

This Place has Been Good for My Father-in-Law So Far

So far, they have been great. My loved one seems to be happy here currently. The staff is fabulous and the communication is good so far. The food seems to be good for my loved one. Some residents are still having meals delivered to their rooms.

Nicholl S

Assisted Living

Family/friend

April 12, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Thank you!

Fallbrook Glen of West Hills is amazing! I am so happy we initially picked this place for dad to stay. It's clean and the staff was kind and caring, not only to residents but to visiting family as well. I have spoken highly of you all to many of my friends and acquaintances in the community and will continue to do so. Definitely one of the best senior living communities just like senior center which is where he was a resident for the remaining of his years. I will always be grateful and appreciative of how well he was taken care of at both facilities. Thank you!

Anonymous

Memory Care

Family/friend

March 29, 2020

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Beware

My brother lived here for four years through two different management teams and had to leave due to a critical lack of care. Although some of the staff are caring and helpful, they are consistently understaffed and as a result, the residents do not get the care they need. I know the management has changed again since he left last year so I am hopeful that this team has a better approach. The last team was all about making money and not about caring for residents. There was a consistent lack of response to family member questions and requests. We have since found a wonderful living situation and his health has made dramatic improvements. I would not recommend this place for anyone needing assistance and caring connections.

A daughter

Memory Care

Family/friend

June 6, 2019

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
5.0

Not for everyone

We had to bring my mother back home after only a few months. They're understaffed for someone with her needs. The caregivers were very kind to her, but there are just not enough of them. Their care was rushed and they didn't have time to notice things. e.g., my mother completely ran out of towels and no one noticed. I washed my hands and there was nothing in the room to dry them. (One would think whoever got her up and dressed her would have noticed.) Another time she ran out of soap, and no one had checked the medicine cabinet for a new bar. Her lower toilet seat was soiled for at least three days, but I guess they were waiting for housekeeping to clean it - and housekeeping is only there once a week. She had bad falls on three occasions because the caregivers didn't come soon enough and she grew impatient. On two separate occasions while I was there, it took them 1/2 hour to answer the call button. (Other times they were there within 10 minutes.) I don't fault them, they have too many residents to look after. They had problems with her oxygen at first (more than once we found both portable tanks were empty) and we finally gave up on expecting them to change batteries in the hearing aids. The laundry staff has no system - I guess. Three nightgowns, two dresses disappeared in the last month she was there, along with bedding and other articles of clothing - all marked. I found a bath mat in her room CLEARLY marked with someone else's room number and name - neither of which were even close to my mother's room number or name. (I took the bath mat back myself.) I don't know if HQ is keeping them on too short a string in terms of funds, but their money is clearly not being spent on caregiving staff and training. If I had a parent who was still pretty independent, it would be another matter. I liked everyone there personally, but for someone who's in between assisted living and memory care, it's just not the right place. I hate to write a bad review, because I really did LIKE everyone, but I was so disappointed in our experience that I had to say something. I earnestly hope they can correct these issues.

MomsDaughter

Memory Care

Family/friend

April 11, 2019

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.5
Value for Cost
4.0
Care Services
4.0
Activities
5.0

Overall happy with care

Overall, they do a good job of taking care of my mother. My frustration is with the time they took figuring out how to handle her oxygen (I went to visit a couple of times where both her portable tanks were empty so she couldn't leave her room). There are still problems changing her hearing aid batteries. They appear to be short-staffed on caregivers (sometimes it takes them a long time to answer the call button), but 99% of the caregivers they have are wonderful with her. They're very good about keeping me informed when they have a concern. Mother's not always crazy about the food, but then she complained about everything I cooked, too. Other residents seem happy and well-cared for. The outside garden area is lovely.

Anonymous

Memory Care

Family/friend

April 11, 2019

1.5 out of 5 stars
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5

Quality has declined.

My brother has lived at Fallbrook Glen for three years. In the past year, they have had new management and the staff has been cut. The quality of care is suffering. Caregivers are short with residents and management is unresponsive to calls from family members. We are looking for a new home for my brother.

Anonymous

Memory Care

Resident/client

November 1, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Meridian of West Hills

Overall, I’ve been very pleased with Meridian of West Hills. It’s a nice quiet place, and everyone here is nice. It’s an older place, but I like it. Really, all I want is a nice place, with good people who keep their promises. I do wish that they has a 24 hour coffee service. Otherwise, I’ve very satisfied, and I would recommend Meridian to others.

Anonymous

Memory Care

Toured community

September 20, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

A quick visit

I visited this community during an open house and I was not impressed. When I went into the lobby I saw the residents just sitting around it was depressing and I just walked out. I did not think this community would work for my loved one.

Anonymous

Memory Care

Toured community

August 6, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Liked the administrators and facility, plus it's close to us for ease of visits...hoping this works out as well as we would like it to.

Anonymous

Memory Care

Toured community

August 2, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5

Great Place!!

I have no complaints of how things went for my tour of this community for my loved one . The staff where very professional throughout our visit and made sure to answer any questions I had for them in detail. The property was nicely presented and was very clean in my opinion. I thought they had a great activity program available for all of the residents as well as other amenities . It was just not the right fit in the end decision for my father.

Anonymous

Memory Care

Toured community

June 21, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Seeing Another Option

I had a tour at this community. They only showed us the memory section and my father-in-law is not ready for that. He is able to a lot of things on his own.

Anonymous

Memory Care

Toured community

June 12, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

A good experience!!

I also had a wonderful tour of Meridian of West Hills. The facility was very clean and in good shape. The person who took me around was friendly and able to answer all of my questions. It was a good experience to tour.

Anonymous

Memory Care

Toured community

April 13, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Care for mom

This is a large community then what we wanted. It was clean but too big for her to feel comfortable. We wanted a family feeling and this was not what we could find for her. We liked the tour and the staff was nice. Families need to tour this community for the care of a loved one.

Anonymous

Memory Care

Toured community

March 30, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

We Didn't Feel Like The Connections

They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.

Valley Silvertown

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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