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Mitch
-
Child of resident/client
4.0
She's Happy
Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions.
There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.
About the facility Valley Silvertown
Valley Silvertown a Fallbrook Glen Senior Living Community is a California licensed Residential Care Facility for seniors providing services to the local community.
At Valley Silvertown, we offer an experienced, caring and compassionate staff that listens to and understands the needs of our residents on an individual basis.
We are located in the West Hills Neighborhood. We offer a variety of spacious, well-appointed living options.
Studio, one-bedroom or luxury suite.
Each room provides individual controls for heating and air conditioning, phone outlets, a 24-hour emergency call system and basic cable TV service. Some rooms feature balconies.
At Valley Silvertown, we recognize the need to understand each person's unique differences, preferences and level of independence.
We believe that activity, social interaction and learning are important to the emotional well-being of an individual. Because of this we offer a wide variety of meaningful recreational and learning activities, tailored to the needs of each resident.
At Valley Silvertown, we offer an experienced, caring and compassionate staff that listens to and understands the needs of our residents on an individual basis.
We are located in the West Hills Neighborhood. We offer a variety of spacious, well-appointed living options.
Studio, one-bedroom or luxury suite.
Each room provides individual controls for heating and air conditioning, phone outlets, a 24-hour emergency call system and basic cable TV service. Some rooms feature balconies.
At Valley Silvertown, we recognize the need to understand each person's unique differences, preferences and level of independence.
We believe that activity, social interaction and learning are important to the emotional well-being of an individual. Because of this we offer a wide variety of meaningful recreational and learning activities, tailored to the needs of each resident.
Senior living options offered
Assisted Living
Memory Care
Pricing for Valley Silvertown
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Valley Silvertown
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Compare
Valley Silvertown
6833 Fallbrook Avenue, West Hills, CA 91307
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Review score not available
10
Review score
45 reviews
10
Review score
45 reviews
5 star
87%
4 star
11%
3 star
0%
2 star
2%
1 star
0%
9.9
Review score
15 reviews
9.9
Review score
15 reviews
5 star
87%
4 star
13%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
23 reviews
9.8
Review score
23 reviews
5 star
75%
4 star
17%
3 star
4%
2 star
4%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Valley Silvertown
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Restaurant Style Dining
- Special Dining Programs
- Guest Meals
- Room Service
- Meals Provided
Room Amenities
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Ground Floor Units
- Air Conditioned
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Uncovered Parking
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation at Cost
- Complimentary Transportation
Pets
- Cats Allowed
- Weight Limit (lbs)
- Dogs Allowed
Common areas
- Beauty Salon
- Main Street Shops
- Indoor Common Areas
- Outdoor Common Areas
- Outside Patio
Recreational areas
- Raised Garden Beds
- Movie or Theater Room
- Game Room
Services
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- English
Activities
- Reminiscence Programs
- Live Dance or Theater Performances
- Live Musical Performances
- BBQs or Picnics
- Visiting Rabbi
- Christian Services
- Cards / Pinochle Club
- Catholic Services
- Birthday Parties
- Happy Hour
- Activities Off-site
- Activities On-site
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Walking Club
- Holiday Parties
- Jewish Services
Reviews
for Valley Silvertown
44 reviews
Write a reviewA Place for Mom has scored Valley Silvertown with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Valley Silvertown has 44 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.9
Friendliness
4.1
Care Services
3.8
Staff
4.7
Meals & Dining
4.3
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Valley Silvertown with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Valley Silvertown has 44 reviews with an average "overall experience" of 3.8 out of 5.
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1-20 of 44 reviews
Anonymous - Family/friend
Memory Care
September 20, 2022
We've had some issues, but have brought them to attention and things are getting better.
Response from Valley Silvertown
October 24, 2022
Although we appreciate feedback from all families, this is not typical of us to hear. We welcome the opportunity to meet with you further to discuss your concerns soon. Please contact our Executive Director directly by phone at 818-883-4123 so we can address your concerns. Thank you.
Mitch - Family/friend
Assisted Living
August 1, 2022
She's Happy
Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions.
There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.
Response from Valley Silvertown
August 7, 2022
We are always grateful to receive positive comments about our facility and everything we have to offer. Respectful, courteous, and professional care is what we aim to provide at Fallbrook Glen of West Hills!
Christina L - Family/friend
Assisted Living
January 26, 2022
They do a fantastic job given all the circumstances - covid, communication with families, doctors, etc
We really enjoy the amount of space they have inside and outside of the community. We like how the kitchen has a ton of windows that brings in that natural bright light, never depressing looking. All in all our loved one enjoys the meals aside from a few, and we so far have had a great experience.
Response from Valley Silvertown
February 7, 2022
Hi Christina, thank you for your amazing feedback. We are elated to know that you get all the comfort and positivity at Fallbrook Glen of West Hills. We hope you have a wonderful day!
B Wisler - Family/friend
Assisted Living
January 24, 2022
Compassionate, Caring, and Helpful
My loved one was there for a short amount of time and paid in advance for the months they were planning on being there. I'm still waiting on a refund for the outstanding amount.
The staff was very good at assisting my loved one. The food was very good at Fallbrook. Several of the residents were very kind to me.
The staff would greet me by name each time I visited my loved one, and this was impressive to me.
Response from Valley Silvertown
January 31, 2022
Thank you so much for your review of Fallbrook Glen of West Hills! We truly appreciate the feedback and hope to hear from you again.
anonymous - Toured community
Assisted Living
December 21, 2021
Tour of Fallbrook Glen
We were disappointed with our experience from the start. The person who was supposed to give us the tour never showed up and did not call to let us know she would not be there.
Response from Valley Silvertown
December 23, 2021
We are sorry we let you down. This is unusual of us, as we aim to provide our guests with attentive and courteous service. We hope you will allow us the chance to talk to you about your experience and what we can do to make it right. We encourage you to reach out to Lilit Chaparyar at lchaparyar@northstarsl.com when you can. Take care.
TH - Resident/client
Assisted Living
May 13, 2021
A great place
I moved to Fallbrook Glen Dec. 2, 2020 from another nearby but inferior Assisted living. Fallbrook Glen is 100 times better! Fallbrook has delicious food, caring staff, a beautiful garden, civil, friendly residents, a variety of activities and cool nightly movies. Sometimes the wait staff are inefficient or the menu cheesey. I wish communications were better but that’s one of my pet peeves. My room is large and quiet but I do pay a bit more. COVID was handled well here by management and we are COVID free. Overall I would give Fallbrook Glen Assisted Living a high rating. T. H., resident.
Response from Valley Silvertown
June 22, 2021
Wow, thank you for the incredibly thoughtful review about our senior living community and services! We are so pleased to hear that your experience here has already been so much better with our delicious food, variety of activities, and friendly atmosphere. Our team is dedicated to providing the best home environment for our residents. It's very helpful to hear detailed feedback like yours. Thank you again for supporting Fallbrook Glen of West Hills with the amazing review!
K. S. - Family/friend
Assisted Living
April 20, 2021
This Place has Been Good for My Father-in-Law So Far
So far, they have been great. My loved one seems to be happy here currently. The staff is fabulous and the communication is good so far.
The food seems to be good for my loved one. Some residents are still having meals delivered to their rooms.
Response from Valley Silvertown
April 21, 2021
Thank you for taking the time to review our community! It's great to hear that your loved one is happy with their stay thus far. We strive to provide excellent service and care to our residents, and we will continue to work to provide a great home atmosphere during these difficult times.
Nicholl S - Family/friend
Assisted Living
April 12, 2021
Thank you!
Fallbrook Glen of West Hills is amazing! I am so happy we initially picked this place for dad to stay. It's clean and the staff was kind and caring, not only to residents but to visiting family as well. I have spoken highly of you all to many of my friends and acquaintances in the community and will continue to do so. Definitely one of the best senior living communities just like senior center which is where he was a resident for the remaining of his years. I will always be grateful and appreciative of how well he was taken care of at both facilities. Thank you!
Response from Valley Silvertown
April 16, 2021
Thank you so much, Nicholl! We appreciate your kind feedback and are happy to hear that you consider Fallbrook Glen of West Hills a clean and caring community for your dad. Our team aims to provide a positive environment for all of our residents, and we're grateful for your feedback. We wish your family all the best!
Anonymous - Family/friend
Memory Care
March 29, 2020
Beware
My brother lived here for four years through two different management teams and had to leave due to a critical lack of care. Although some of the staff are caring and helpful, they are consistently understaffed and as a result, the residents do not get the care they need. I know the management has changed again since he left last year so I am hopeful that this team has a better approach. The last team was all about making money and not about caring for residents. There was a consistent lack of response to family member questions and requests. We have since found a wonderful living situation and his health has made dramatic improvements. I would not recommend this place for anyone needing assistance and caring connections.
A daughter - Family/friend
Memory Care
June 6, 2019
Not for everyone
We had to bring my mother back home after only a few months. They're understaffed for someone with her needs.
The caregivers were very kind to her, but there are just not enough of them. Their care was rushed and they didn't have time to notice things. e.g., my mother completely ran out of towels and no one noticed. I washed my hands and there was nothing in the room to dry them. (One would think whoever got her up and dressed her would have noticed.) Another time she ran out of soap, and no one had checked the medicine cabinet for a new bar. Her lower toilet seat was soiled for at least three days, but I guess they were waiting for housekeeping to clean it - and housekeeping is only there once a week.
She had bad falls on three occasions because the caregivers didn't come soon enough and she grew impatient. On two separate occasions while I was there, it took them 1/2 hour to answer the call button. (Other times they were there within 10 minutes.) I don't fault them, they have too many residents to look after.
They had problems with her oxygen at first (more than once we found both portable tanks were empty) and we finally gave up on expecting them to change batteries in the hearing aids.
The laundry staff has no system - I guess. Three nightgowns, two dresses disappeared in the last month she was there, along with bedding and other articles of clothing - all marked. I found a bath mat in her room CLEARLY marked with someone else's room number and name - neither of which were even close to my mother's room number or name. (I took the bath mat back myself.)
I don't know if HQ is keeping them on too short a string in terms of funds, but their money is clearly not being spent on caregiving staff and training.
If I had a parent who was still pretty independent, it would be another matter. I liked everyone there personally, but for someone who's in between assisted living and memory care, it's just not the right place.
I hate to write a bad review, because I really did LIKE everyone, but I was so disappointed in our experience that I had to say something. I earnestly hope they can correct these issues.
MomsDaughter - Family/friend
Memory Care
April 11, 2019
Overall happy with care
Overall, they do a good job of taking care of my mother. My frustration is with the time they took figuring out how to handle her oxygen (I went to visit a couple of times where both her portable tanks were empty so she couldn't leave her room). There are still problems changing her hearing aid batteries.
They appear to be short-staffed on caregivers (sometimes it takes them a long time to answer the call button), but 99% of the caregivers they have are wonderful with her. They're very good about keeping me informed when they have a concern.
Mother's not always crazy about the food, but then she complained about everything I cooked, too.
Other residents seem happy and well-cared for. The outside garden area is lovely.
Anonymous - Family/friend
Memory Care
April 11, 2019
Quality has declined.
My brother has lived at Fallbrook Glen for three years. In the past year, they have had new management and the staff has been cut. The quality of care is suffering. Caregivers are short with residents and management is unresponsive to calls from family members. We are looking for a new home for my brother.
Anonymous - Resident/client
Memory Care
November 1, 2017
Meridian of West Hills
Overall, I’ve been very pleased with Meridian of West Hills. It’s a nice quiet place, and everyone here is nice. It’s an older place, but I like it. Really, all I want is a nice place, with good people who keep their promises. I do wish that they has a 24 hour coffee service. Otherwise, I’ve very satisfied, and I would recommend Meridian to others.
Anonymous - Toured community
Memory Care
September 20, 2017
A quick visit
I visited this community during an open house and I was not impressed. When I went into the lobby I saw the residents just sitting around it was depressing and I just walked out. I did not think this community would work for my loved one.
Anonymous - Toured community
Memory Care
August 6, 2017
Liked the administrators and facility, plus it's close to us for ease of visits...hoping this works out as well as we would like it to.
Anonymous - Toured community
Memory Care
August 2, 2017
Great Place!!
I have no complaints of how things went for my tour of this community for my loved one . The staff where very professional throughout our visit and made sure to answer any questions I had for them in detail. The property was nicely presented and was very clean in my opinion. I thought they had a great activity program available for all of the residents as well as other amenities . It was just not the right fit in the end decision for my father.
Anonymous - Toured community
Memory Care
June 21, 2017
Seeing Another Option
I had a tour at this community. They only showed us the memory section and my father-in-law is not ready for that. He is able to a lot of things on his own.
Anonymous - Toured community
Memory Care
June 12, 2017
A good experience!!
I also had a wonderful tour of Meridian of West Hills. The facility was very clean and in good shape. The person who took me around was friendly and able to answer all of my questions. It was a good experience to tour.
Anonymous - Toured community
Memory Care
April 13, 2017
Care for mom
This is a large community then what we wanted. It was clean but too big for her to feel comfortable. We wanted a family feeling and this was not what we could find for her. We liked the tour and the staff was nice. Families need to tour this community for the care of a loved one.
Anonymous - Toured community
Memory Care
March 30, 2017
We Didn't Feel Like The Connections
They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.
Neighborhoods around Valley Silvertown
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about Valley Silvertown
Valley Silvertown offers Studio and Semi-Private. Learn more.
Call (818) 883-4123 to reach a resident at Valley Silvertown.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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