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Valley Vista

141 North Rd, Highland, NY 12528

For more information about senior living options:
(866) 374-4058
7 reviews
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  • 5 star
    58%
  • 4 star
    0%
  • 3 star
    14%
  • 2 star
    14%
  • 1 star
    14%
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Valley Vista
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Valley Vista in google map

Judy Breed

Family/friend

4.5 out of 5 stars

My Dad Loves This Place

My Dad is happy to be in Valley Vista. I visited him twice during the Covid-19 oubreak as I really worried about him. They took care of him well and there are no Covid-19 cases over here at all. I understand that visitors can only see their loved ones outside the window at this point, it protects all redidents. They did great job.

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Valley Vista

Valley Vista in Highland, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living


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Reviews

for Valley Vista

Overall Experience
3.5
Cleanliness
3.5
Friendliness
3.5
Care Services
3.8
Activities
3.8
Value for Cost
3.5

A Place for Mom has scored Valley Vista with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Valley Vista has 7 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-7 of 7 reviews

Last Updated: 5/5/20

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Judy Breed

Assisted Living

Family/friend

May 5, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

My Dad Loves This Place

My Dad is happy to be in Valley Vista. I visited him twice during the Covid-19 oubreak as I really worried about him. They took care of him well and there are no Covid-19 cases over here at all. I understand that visitors can only see their loved ones outside the window at this point, it protects all redidents. They did great job.

Anonymous

Assisted Living

Family/friend

May 1, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Service and Management

My grandma really enjoying being here. We visited her during this difficult time, and we were really impressed with the great management and service that Valley Vista gave. There is ZERO COVID-19 case here during the entire outbreak so far; all essential medical supplies are sufficient. Staff wear medical masks all the time. Grandma told us it is a wonderful place, great meals, nice people and fun activities. She feels like on vacation. We are so grateful to see grandma is healthy and happy here.

Estelle Wilson

Assisted Living

Family/friend

May 1, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Great Service and Management

My grandma really enjoying being here. She is 90 years now. We recently visited her during this difficult time, and we were really impressed with the great management and service that Valley Vista gave. We didn't enter this time but we learnt that there is ZERO COVID-19 case at Valley Vista during the outbreak so far; all essential medical supplies are sufficient. Staff wear medical masks all the time. Grandma told us it is a wonderful place, great meals, nice people and fun activities. She feels like on vacation. We are really grateful to see grandma is healthy and happy at Valley Vista. I highly recommend this place for your loved ones.

Anonymous

Assisted Living

Toured community

December 13, 2019

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

I found this facility worn out, shabby, and dirty. Frankly I was shocked at the condition, given they charge more than [community name removed] for a private room, [Community name removed]is very nicely furnished, and CLEAN! I would never send my mother here.

Helen Chors

Assisted Living

Family/friend

December 5, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Invaluable Assistance!

The staff were really helpful when my husband needed assistance with his father-in-law. Valley Vista was the right place that provides more professional, personable & caring staff. When there was an issue, tech device or caring needs, the staff tried their best to satisfy the needs of my husband's father-in-law, they always found good solution timely. Last time when my husband and I were visiting him, there was a problem with the internal calling system, their tech staff coordinated with the calling device company right away while another two staff took care of his shower needs. Not only was their assistance invaluable to us but we learned a lot about how we could better take care of and understand what he was going through at the time.

Anonymous

Assisted Living

Family/friend

January 23, 2018

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Bumpy beginning but they are working things out

I ended up picking this community for my Mother because it matched up perfectly with her needs. She has only been here for a month and all of the staff members are very friendly and nice. However, in the beginning, there were a few issues. All of the call buttons didn’t work and it was a system wide problem. They are allegedly looking into a new company for the call buttons. The other problem is there is no heat. They made a temporary solution by using a lot of portable heaters while they get the normal heat fixed. I would recommend this facility to other families.

Anonymous

Assisted Living

Family/friend

October 18, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Horrible facility!

We made a huge mistake sending my Mom here. She did not receive a shower or get laundry service for the first two weeks. I witnessed an aide yelling at a resident who did not receive his medication. Two male residents fighting in the dining room. [Removed] A rash was downplayed by staff. We moved her to another facility and they discovered she had scabies. Two other Valley Vista residents were moved to the same facility, they are all in isolation because of their exposure... Management and staff are distant and uncaring. DO NOT SEND YOUR LOVED ONES TO THIS FACILITY!!

Valley Vista

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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