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Willow View Gardens Assisted Living and Memory Care

2025 North Bush Street, Santa Ana, CA 92706

For more information about senior living options:
(866) 374-4058
62 reviews
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  • 5 star
    31%
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    41%
  • 3 star
    19%
  • 2 star
    3%
  • 1 star
    6%
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Willow View Gardens Assisted Living and Memory Care
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Becky

Child of resident/client

5.0 out of 5 stars

Would Recommend Them

Its a good place. They provide a good service. My mother is really thriving there. The staff is very friendly. My loved one is picky but she seems to like it and say "it's good" and she is gaining weight. This is a huge deal for us. From what I have gathered they have exercise activities, brain games and have them do interactive games that they do on a regular basis. They also have a movie night.

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Willow View Gardens Assisted Living and Memory Care

Willow View Gardens Assisted Living and Memory Care in Santa Ana, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care

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Reviews

for Willow View Gardens Assisted Living and Memory Care

62 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.0
Friendliness
4.1
Care Services
4.1
Staff
4.0
Meals & Dining
3.0
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Willow View Gardens Assisted Living and Memory Care with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Willow View Gardens Assisted Living and Memory Care has 62 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 62 reviews

Last Updated: 8/18/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 18, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
2.0
Staff
5.0
Meals & Dining
2.0

Nice Environment

When it comes to the meals and dining this is an area my mother-in-law really complains about but she was getting amazing food at home. We have not heard of anything going on for activities but there is a guitar player coming. The value for cost is a flat rate so we could budget for it. The other thing that stands out to me is how happy all the residents seem. Many of them are very alert and active. This is why we actually chose it.

Terry

Memory Care

Family/friend

July 18, 2022

2.0 out of 5 stars
Verified Review

Lack of Communication

They've gone through five new managers since my loved one moved in. The newest one never called me back when I left a message because we were having some issues. To sum it up, they have a lot of turnover and a horrendous lack of communication.

Becky

Memory Care

Family/friend

March 11, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Recommend Them

Its a good place. They provide a good service. My mother is really thriving there. The staff is very friendly. My loved one is picky but she seems to like it and say "it's good" and she is gaining weight. This is a huge deal for us. From what I have gathered they have exercise activities, brain games and have them do interactive games that they do on a regular basis. They also have a movie night.

Marry W

Assisted Living

Resident/client

October 13, 2021

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

False advertising

The food is terrible the staff is terrible not clean at all half of the employees there are not vaccinated the head director it’s very unprofessional should not be working in that type of environment would never put my love one Hollybrook be aware they say all these wonderful things and do not follow through with what they promise you !

Kelly S

Assisted Living

Family/friend

September 2, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Best Find

This community is run professionally. They are kind and compassionate. My loved one liked the activities once she got used to the community. The staff were very friendly and helpful whenever speaking with them.

Mike L.

Memory Care

Family/friend

June 11, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0

A good fit and nice for the price

First of all, I chose this community because it was affordable and it met the necessary requirements. One of the main reasons was that they have friendly staff . I visited other communities and that seemed so sterile and the staff personalities were so dry, At this community, the staff are friendly and willing to interact and carry a dialogue with the residents My mother loves to be active and this community offers her that opportunity if she desires to, The admissions director has been a wealth of information and helpful to us as well.

Janet

Memory Care

Family/friend

May 5, 2020

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Not Recommended

We were not happy with Hollybrook Senior Living at all. They did not do what they said they would. My mom was in the ER 3 times in the 2.5 months she was there. I would not recommend it to anyone. They have no direction, no leadership. Not well run at all.

Anonymous

Memory Care

Family/friend

October 8, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very helpful

Anonymous

Memory Care

Toured community

May 11, 2019

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0

STAY AWAY FROM THIS PLACE! Update review: After nearly one year, my father has had multiple cases of 'falling down' when absolutely NOBODY was around, his clothing and personal items have ALL gone missing, they NEVER take the residents out to walk, his body is bruised for reasons nobody can explain, and most recently he had his skull cracked by his roommate (still has staples in his head). This place is a scam with completely incompetent, unqualified and absolutely untrustworthy staff. Oh my gosh, please don't go to this place. We are desperately looking elsewhere. Original review: Exterior doesn't look great, but when you walk in, surprise! It's bright and welcoming. Memory care on second floor does not allow for residents to wander freely on the grounds (or in this case, the small interior courtyard), as with other larger facilities. Would have liked that feature, but I suppose the price would have been higher. They make up for this with daily neighborhood strolls. Saw other facilities that were more expensive but the interior was gloomy. Not perfect, but a great budget-friendly option.

Leslie

Memory Care

Family/friend

May 7, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Hollybrook is amazing!

Mom is so happy and well cared for. It’s a great relief to know she is in good hands, is well cared for and content. The staff is very caring and the facility is clean, good food, great location. Parking can be a bit of an issue but all in all we are very happy. I highly recommend a Place for Mom and Hollybrook!

Richard Altenbach

Memory Care

Family/friend

November 11, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Hollybrook Senior Living

Kind, considerate staff, willing to work toward meeting financial limitations.

Anonymous

Memory Care

Toured community

June 25, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Was a nice place great rooms. Parking a problem.

Anonymous

Memory Care

Toured community

January 19, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

[Removed], our contact, was full of information and obviously LOVED what she did there. She spent considerable time explaining their program and as well as asking and answering questions. Our main concern was his isolation due to his many hours of sleep reversing to constant calling for something. He would not have used a button to call for help. He also talks to his own visionary relatives and friends and it would have been difficult with a roommate. PARKING was the other main issue. I believe they are working on resolving that; but, at the time we arrived there was no parking except in the driveway.

Anonymous

Memory Care

Family/friend

December 7, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Some Improvements Needed

Overall, our experience at Hollybook has been decent, but there are some things that could use improvements. When we were looking to move in, the people there went out of their way to understand what kind of care my loved one would need when he was released from the hospital. Now that we are there, the staff is still friendly and helpful with the residents, but they are not very good at responding to the families. The rooms there are also kind of small, and the location is not very good. The facility is nice and clean though, and the residents seem fine with what they get as far as the food is concerned.

Anonymous

Memory Care

Toured community

September 12, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Would Have Been Very Convient

This community was very lovely however I felt maybe the lighting was a little darker than other communities we had been in. The staff was wonderful very kind and friendly the residents that we saw seemed to be happy there. If it hadn't been for another community offering a move in special I might have chosen this one primarily because it is much closer to me.

Anonymous

Memory Care

Family/friend

August 25, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Gentle Care!!

I have no complaints about how things had went at this community for my husband while he was in there care. The staff where kind and made sure to accommodate his needs to the best of there ability. I would recommend it to anyone interested though

Anonymous

Memory Care

Toured community

July 27, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great Care!!

My mother was recently in this community for a short period of time and I was very pleased with how things went for her. The staff where kind and I was comfortable with the care they provided her. They always where checking in on her needs and making sure to keep in communication with me about her progress and any updates. I am thankful for the overall staff at this place and think they are doing a great job.

Anonymous

Memory Care

Toured community

July 24, 2017

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

I liked this facility and liked the price, but being in the center of S.A., not much outdoor room for residents and parking for visitors was bad.

Anonymous

Memory Care

Toured community

June 10, 2017

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Rooms too small, and everything is...green

Anonymous

Memory Care

Toured community

April 6, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
4.0

Needs more socialization among residents

This is a very nice facility and we enjoyed the tour. We felt this wouldn't be a good fit for my mom because there was not a lot of socialization among the residents. I felt they were off doing their own thing and it wouldn't be easy for my mother to establish friendships.

Willow View Gardens Assisted Living and Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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