932 Ohio St, Bangor, ME 04401
SC
Child of resident/client
Review for Winterberry Heights Senior Living
I'd rate them a four or a five. The only other place I have for comparison mom was in solstice and I don't think they treated her very good. But Winterberry is great.
Read all reviewsWinterberry Heights Senior Living
Set alongside the Kenduskeag Stream, Winterberry Heights Senior Living sits in Maine’s third largest city and provides a range of assisted living and memory care services to their residents. Along with a maintenance-free lifestyle and range of care options that offer peace of mind, residents can enjoy new experiences and moments of meaning. Just a short distance from several local parks, residents can easily enjoy nature-watching in Union Street Recreation Area or Brown Woods, as well as quiet strolls throughout all four seasons. The community is also close to several places of worship, dining options, St. Joseph Hospital Regional, grocery stores, pharmacies, and more.
The community offers a homelike environment, helping residents to feel safe and comfortable. With personalized care plans and options to meet each individual’s evolving needs, you’ll find 24-hour licensed support by Sinceri Senior Living’s professional staff. Through the community’s assisted living services, residents have access to assistance with activities of daily living, medication assistance and management, and mobility assistance. For residents seeking extra cognitive care, the community offers a dedicated memory care spaces and programming, Meaningful Moments.
You have choices when it comes to finding your homey apartment at Winterberry Heights. With both private and companion floor plans...
Winterberry Heights Senior Living
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Winterberry Heights Senior Living with 9.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Winterberry Heights Senior Living has 56 reviews with an average "overall experience" of 4 out of 5.
SC
Assisted LivingFamily/friend
October 3, 2025
I'd rate them a four or a five. The only other place I have for comparison mom was in solstice and I don't think they treated her very good. But Winterberry is great.
Marisue Schuiling
Memory CareFamily/friend
July 1, 2025
The [name removed] family would like to thank everyone at Winterberry Heights, from the bottom of our hearts. We have been so incredibly happy with our decision to bring our mother to Memory Care last January. From a friendly and smiling face at the front desk, to the innumerable workers who stopped what they were doing to let us in and out of the locked door, to all the workers who cared for our mother in the last stages of her life, we will be forever grateful. We could not have been happier with our decision to bring her to your wonderful facility.
Anonymous
Assisted LivingFamily/friend
May 5, 2025
When mom went into Winterberry she was angry and depressed. When last visited her, she was happy, had friends, and even had recently had her hair done. The change was wonderful.
Anonymous
Assisted LivingFamily/friend
December 18, 2024
We picked them because it was a beautiful physical plant, welcoming staff. It was an assisted living facility. They accepted my sister who had dementia. Would recommend. But not for someone with dementia. As the disease progressed, in spite of staff efforts, they did not have enough to check on her often enough. It would be very good for social people without dementia.
Anonymous
Assisted LivingFamily/friend
October 31, 2024
My mom passed away over a year ago. She chose not to participate in meals in the dining room or the activities. Covid affected over 12 months of her stay. She had several med errors and two staff that worked nights were let go after week reported rough handling. They sprained her wrist badly.
Anonymous
Memory CareFamily/friend
August 5, 2024
This review is for memory care: Staff is very committed to excellent care, and always available for consultation. After hours phone coverage is very sporadic and needs improvement. Memory Care unit should have its own phone number or extension.
John Kirkpatrick
Assisted LivingFamily/friend
July 27, 2024
Administration is full of false promises. Frequent staff changes and lack of communication between staff. Very few care givers performed satisfactory levels of care. Housekeeping was almost non existent the past two years except trash removal. Had to hire outside staffing agency to assure proper care was provided. Activity Director was the bright spot. Highly recommend active family involvement to assure resident's wellbeing and care needs are being met. Facility and corporate regularly fails to return phone calls and provides false information on a regular basis. The building itself was nice. With current administration, I would not recommend this facility.
Anonymous
Assisted LivingFamily/friend
July 19, 2024
The location of the facility was great a close to me. Staff were all very friendly.
Trent S
Memory CareFamily/friend
June 13, 2024
Every employee is pleasant, helpful and engages with residents, seamlessly adjusting the interaction such that it is appropriate to that resident. During my initial tour, I asked about hiring. The answer resonated with me as they said “we look for attitude, aptitude and people who care, as we can teach and they can learn the rest. It is all about the people. Similarly, for employees, it appears they do not view this as a job, but rather a vocation chosen because they care about the residents. It feels like they derive their fulfillment, as many of us do, by giving and doing for others. Employees are positive and always smiling. When asked a question, the answer is always “not a problem, we can do that”. That is so very refreshing. As a result of the genuine care provided, mom is very content. I could not be more pleased with the decision to have mom come to Winterberry Heights.
Suzanne
Assisted LivingFamily/friend
June 7, 2024
Facility offers apartments with one bedroom dining room bathroom combination, which is one of very few like that in the area. Most assisted living facilities provide clients a room with a bath. One of very few assisted living options that offer an apartment style setup, not just a single room Only negative is that cost is not supplemented by state government programs, only private pay and insurance.
Anonymous
Memory CareFamily/friend
March 6, 2024
The staff is very friendly and helpful, to a point. They lost one of their housekeepers around the time my dad arrived and the rooms need a little help from family members to stay clean. Communication with the family and staff is very good. Move in went well. I would definitely recommend this facility to others.
Steve D
Memory CareFamily/friend
December 18, 2023
We have been very pleased with Winterberry Heights. The staff, without exception, is very caring, supportive, and compassionate. The management is responsive and available. My mom was in Assisted Living for only a few months before having to go to Memory Care. The Assisted living portion of the facility is spacious, and the Dining Room elegance and food are top notch. Memory care dining and food I gave a 4 score.
Bonnie Richards
Assisted LivingFamily/friend
July 24, 2023
From my first contact with Winterberry Heights I was very impressed with the prompt, professional attention that my Mom received, but as family members we were treated the exactly the same. Every call was answered timely. Each question or concern was addressed and our minds set at ease. Mom loves having her own apartment, but enjoys the convenience of the dining room. It is such a comfort to know that Mom is getting excellent care. Most important she is safe and she is happy. She also raves about the staff and the wonderful food items. Who could ask for more?
Suzanne
Assisted LivingFamily/friend
July 20, 2023
Winterberry Heights is basically the only assisted living facility that has apartments and not just one-room options. That is what really stuck out about this facility over others that we had initially looked into. Also, they had/have adequate staffing. I would recommend Winterberry Heights to others looking.
Emily M Bracale
Assisted LivingFamily/friend
July 12, 2023
As the adult child of two aging parents with many needs, I feel a sigh of relief when I think of Winterberry. From the get-go, we felt cared for and were treated with kindness. I moved my father from a different institution into their Memory Care wing. My mother was still living with me, but I was in over my head. They did a home visit to find out all her needs and determine which level of care she would need, and a room opened up in the Assisted Living wing. Now my parents can visit daily if they want to, while each getting the privacy and level of care they need. All the staff I’ve been in contact with are good at what they do, and kind and considerate. Because of this I feel confidence and peace of mind.
Tina R
Assisted LivingFamily/friend
June 13, 2023
Overall Winterberry Heights is a very nice place for the value. I would recommend to other families. I would tell others looking that it was an easy applications and move-in process. They have a very nice dining room and accommodate residents. I always feel there is room for improvement all the time. Perhaps a bit more activities for residents. The staff that assist in laundry and hanging up clothing could be done better. Found the closet hanging items a bit disarray when laundry was brought back to the room.
Anonymous
Assisted LivingFamily/friend
April 24, 2023
I feel there wasn't enough staff to properly care for my loved one during their stay here. This would be a great place for those who only needed light assistance. If your loved one requires more assistance or has some memory care, I would recommend you ask lots of questions to make sure they are able to assist with the care required for your loved one. The management team is really good and they were helpful. The Marketing Director made us feel at home during the tour, and answered our questions, and they were very welcoming, along with the Financial Director. The only concern we had were that the communication of who was filing in for caregivers, or nurses could have been better with the family. It would be nice to see the caregivers remind the residents to use their walker to ensure the resident doesn't fall. The food and service are really good. The activities were good for my loved one, and they had a dedicated activities director. There were varied activities such as field trips, entertainment, and more in house. It would be nice to see more staff trying to engage the residents into the activities offered. The rate during our stay was lower than other communities in the area. The staff were dedicated and the community is beautiful.
anonymous
Memory CareFamily/friend
March 27, 2023
I do not recommend Winterberry Heights. They charged us for the following month after my loved one had passed. Overall it was a bad experience. He fell many times, and the nurse I spoke to stated she thought he was bed-ridden so he was not checked on as often as needed, which resulted in a bad way to end his life... Only there one week before passing.
Dan B
Assisted LivingFamily/friend
December 13, 2022
The experience has been great, better than we had ever hoped for. It is definitely the best facility in this area. They offer so much between the food, activities and care. You just have to go visit and talk with them to get the full picture. I would absolutely recommend Winterberry Heights to others looking.
anonymous
Assisted LivingToured community
November 16, 2022
Winterberry Heights seemed like a good place. The dining room was beautiful. The rooms were good, although a little small. Overall, the vibe was very good. Our loved one's care needs decreased after we started looking, so we ended up in independent living at a different community since assisted living - understandably - is more expensive.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.