Angels Senior Living

I toured this place to find a place for my mom. I don't understand how this place has such a high rating. The place is run down and dirty. The furniture is peeling. The place is shabby and dirty. This is a terrible place.

I have a parent in the Angels at New Tampa. It was pretty darn good at move in. They went from a selection of two entrees for dinner to no selection. Hot dogs are often on the menu. Services change with no notice to staff or clients. Med service isn't consistent with timing. Seems to be a lack of thought to changes in staff roles and duties on residence. Laundry pick and who does what has gone from outstanding to poor.

I am moving my mother out. No stability. The Executive Director is rude and abrupt. Now there is another Head Nurse. I thought the one was very caring and hugged my mother often. You don’t get that often. Most people aren’t caring enough. There is a high turn over. I now have to take my mother out of the MCU and people should not look at the beautiful place because that’s all it in. My mother falling to many times and the Executive Director told me that the staff was well train. Not true. I have seen the people just standing in the kitchen and the nurse in the office while residents left alone in the TV area. No wander why they are at risk of falling. I am very disappointed in the treatment of people who have paved the way for us all. They deserve to be taking care of! It’s even sadder that I feel they might mistreat my mother if I say what is on my mind. The Executive Director is not a good person I think. I overheard the staff talking about her. :(

I was very disappointed. Driving up to building, had no curb appeal - run down looking & dead plants. Interior very dated, rundown and untidy. Not homey feeling. Appeared to be understaffed. I would not feel good about having my mom live there.

Went to facility 20 min before my scheduled time and no one showed up for my tour. I waited an additional 10 min. Plus no one called me that whole day to apologize. I understand things happen but let me know something.

I was disappointed that I made an appointment and they did not expect me. They accommodated me and took me around, something was not communicated. I made arrangements to have an assessment for my aunt when she was in rehab. They did not get back with me in a timely manner. I had to find out thru someone else she was not accepted. The facility was fine but it was not a good experience.

there was no one to greet me at the reception desk. Staff did not smile or ask if they could help us. Katie [Removed] was wonderful and showed us the facility when she got there. The clients were wandering around unescorted out of the building and the one lady we were talking to in the lobby was delusional. Memory Care unit smelled of urine and there was not adequate staff for the patient load if you ask me. I did not like the staff interaction and there was no smiles or hugs. Medications were handed out willy nilly as the patients came out of rooms odd. Would possibly consider the new facility being built at Idlewild but it will not be open until July.

Very understaffed, the employees Care but are so overworked and understaffed that they are exhausted and miserable . The managers don’t help or care about anything. If something breaks it takes forever to get it fixed. Residents have to go months with broken toilets or mold in their rooms.

I have had no good experience with my resident here. Very UNDER STAFFED and unorganized. NO compassion in the entry level caregiver (Not Certified) Resident Aides they have caring for your loved one. The Ambiance is captivating. That is nothing compared to the care that is received when you become committed to their community. If you request to speak to [Name removed], you will be told she is in a meeting and will call you later, quite contrary to the service you get when your becoming a resident. Calls are returned promptly and the staff is courteous. It is all a SHOW to get you to commit your loved one to the facility. I have sat numerous times with my parent after pressing the alert button for assistance and have waited OVER 1 hour for assistance. While peeking out the door to see the Residents Aids outside the halls on their Cell Phones. I have walked past MED CARTS with residents Medications in clear sight and no Staff visible. Its very promising in the beginning but it all fades after a few short weeks/months. My parent has been left without showers numerous times, forgotten to be taken to the Diner for meals, used double diapers so the aide doesnt have to change them often, Given more meds then taken daily and when asked why so many, is told just take your meds or I will report you are refusing. :( The list goes on..... After OUR family visiting it is so sad this is the way it is. If you are able to dedicate your time 100% by visiting daily, and like the constant battle to make things right then by all means, If you are looking for a piece of mind, FIND ANOTHER FACILITY. THIS PLACE IS so commercialized, instead of feeling like a family its more like a NUMBER system and you will be lucky if your number gets called,

My father had been living in Angels Senior Living in New Tampa for 1 year and 8 months. I am very upset because the care in that facility was unacceptable and not at all caring or even what I was helping to pay for. My father's room and bathroom were never cleaned. They would not wash or change his bedding unless I pushed and asked. Upon moving him out of the old facility, the family that I had available to assist in the move noted that the room reeked of urine and other foul smells, as if he was left neglected and unattended to by the staff. It had looked as if the last time it was cleaned was when I, myself came in and cleaned the room when he moved in. Even to see the house doctor I had to take multiple steps for hours at a time to get anything done. Contacting the administrators was outright impossible, as no one was ever available as they were “always in meetings” for seemingly days at a time. I moved my father out of that location and over to another Assisted Living Facility. When I returned the key for his old room to the Angels' facility, I specifically asked the receptionist if there was anything further that I needed to take care of, such as documentation of his transfer. I was informed at that point in time that everything was taken care of and I had nothing else left to do. No release paperwork was completed nor was his medication transferred to the new facility, or even released to me to take to the new facility. As a result of this negligence, I had to temporarily remove my father from the new assisted living facility as he had gone 2 days without his medication and was suffering from debilitating medical issues, forcing me to bring him to Hospital in order for him to receive proper treatment. This was further compounded by Angels’ staff absolute refusal to see me for multiple hours to assist me and release my father medicine. Additionally, part of my Father’s medication is a narcotic. According to the new facility that I have him placed in regarding narcotic medication, a detailed record of the medication including amount and dosage must be maintained at all times by law. No such documentation existed for his medication at the Angels’ facility.

Looking for a place for your parent(s)? Read this first. Two years ago my husband and I worked very hard researching and visiting places in Pinellas County for my mother and father who could no longer live alone due to their failing memories. We found Arbor Oaks At Tyrone (Memory Care Center wing) at the time [name removed] was the director. We liked the way she ran things she was also an RN. Most everything went along as expected from about 2016-2018 then recently the director changed to [name removed] and everything went down hill fast. Now there is a irresponsible lack of staff, untrained staff being hired to work with memory challenged residents and a lack of empathy and respect for residents. Suddenly my mother started falling all of the time and both parents were shipped off to the hospital on numerous occasions mostly during the night shift. Their medications even changed without our knowledge. We tried to talk to [name removed] only to get the run around from him and we tried to reach out to the owner of the facility all to no avail. We definitely learned a valuable lesson here after removing our parents from this facility. A director with a lack of experience and care for his actions filter down to the quality of nurses, assistants and staff being hired to work in the facility.

Looking for a place for your parent(s)? Read this first. Two years ago my husband and I worked very hard researching and visiting places in Pinellas County for my mother and father who could no longer live alone due to their failing memories. We found Arbor Oaks At Tyrone (Memory Care Center wing) at the time [name removed] was the director. We liked the way she ran things she was also an RN. Most everything went along as expected from about 2016-2018 then recently the director changed to [name removed] and everything went down hill fast. Now there is a irresponsible lack of staff, untrained staff being hired to work with memory challenged residents and a lack of empathy and respect for residents. Suddenly my mother started falling all of the time and both parents were shipped off to the hospital on numerous occasions mostly during the night shift. Their medications even changed without our knowledge. We tried to talk to [Name removed] only to get the run around from him and we tried to reach out to the owner of the facility all to no avail. We definitely learned a valuable lesson here after removing our parents from this facility. A director with a lack of experience and care for his actions filter down to the quality of nurses, assistants and staff being hired to work in the facility.

Over priced for the poor care residents receive, [Removed] the director is very rude, uncaring & unprofessional, he is never in the building & very difficult to get a response from him, he seems to not care about his job & there is no communication, it was very disorganized & you do not feel welcome, not a place you want to put family when management is so poor & staff do not seem to be happy or care, witnessed staff yelling & arguing in front of residents & was told it was nurse supervisor and assistant director, very inappropriate & unprofessional

Connerton court is the worse place to put your parent or loved one there is no nurse on duty 24 hours and the staff there are rude to the residents and yell at them....the supervisors [Removed] at their job and don't care about the residents like they say they do...I would never put one of my loved ones there