Asbury Communities

We only had a very brief experience with them, and my loved one's stay was very short. But what we saw impressed us very much. It was an urgent situation, and they got us in in a hurry and were so helpful throughout the whole ordeal.

We had lived right by the ocean, we had to evacuate because of superstorm Sandy and we ended up in pennsylvania because we had to find a state that had power. Then when things started to settle down a little bit, my mom wanted her own apartment. the chandler was suggested and it's beautful there, my mother loves it, really she LOVES it. She lived by the ocean when she was born and she loves it here in pennsylvania. its wonderful, its a beautiful state, its all green and sweet smelling, very different from new york. She has a companion aid for half the day so everything is fine, everything is working out.

I did want chandler esates but realized cottage would be too difficult over time to clean.

My family moved my mother here from south Jersey 3 months ago. I can't say it's been an easy adjustment for her but I can say with more time she'll adjust and settle in perfectly. She is in an indeoendent cottage because she has a pet but it also gave her the feeling of adjusting to the move better than one of the apartments. She has her meals delivered every evening which both her and the family feels secure and wonderful about. The only downfall is the transportation to the main building for activities excercising etc does not pick up in the cottage housing area. Much of a disapointment for those who can no longer drive. Overall the set up and housing are beautiful not to mention close to my home.

I cannot say enough good things about the care staff at Asbury Place Maryville. The CNAs and nurses are all top notch!! They are compassionate, efficient, and treat your loved one like family. Rating the care staff separately they would get a 5, although the facility was always short staffed.The administration on the other hand would get a 2 or a 3. Communication was terrible between the admin and hospice, admin and staff, and admin and family. The admissions person did not communicate information to the staff, so the family had to inform the care staff the first 5 days what my loved one needed until all staff had been briefed. My loved one was never on the correct diet the entire 6 weeks because doctor's orders were not communicated. I called repeatedly to pay bills, leaving messages weekly and waiting days for a return call. After my loved one passed away, they didn't send a final bill for 3 weeks and sent the account to collections prior to 30 days.

Staff is friendly and helpful. Communication with the family is good. The meals are not great. I would recommend the facility to others.

My loved one was previously a resident at Asbury Place Maryville and our experience at this facility was very good. The cleanliness and friendliness were good. The staff, care services, value for cost and food were good. They did a good job and really tried to care for my loved one the best that they could before she passed. I would definitely recommend Asbury Place Maryville to others.

I have been very pleased. I love the setting, and am happy that she has pretty surroundings to get out and walk around in. Every member of the staff I have met are top notch. They have made a difficult adjustment for her go much smoother. My only con would be the interior needs some spiffing up..paint is scuffed on the walls in hallways and not many pictures are hung on the empty nails...it could use a little freshening up. Care is way more important to me than appearance, and they excel in that department.

The tour guide and the staff that I met during my tour were great. I really liked the facility too. It was all good until we got to the director of nursing. I did not like her very much and did not agree with a lot of the things she was saying to me. She was acting like she knew my mother better than me and that just did not sit right with me. There were also some things she wanted us to do prior to moving in that I did not agree with either.

This seemed like a nice community when we took our tour. The people we met were nice. This community is smaller and did not seem to offer a lot of room to move around. They offer less activities and staff than the community we chose.

my visit was mainly to the independent living options, and it was very nice. the staff was friendly, and the location was very quiet, but also close to stores.

Went to see this place on my own. Quite lovely. The family is still trying to convince her to move at this point. Still not sure when and where at this point. I would like to show her this place in the coming months.

I got a tour of the new Courtyard cottages with my Dad and my wife. There were two cottages still available for the phase that opens within a month or two and about 10 cottages available for the phase that opens in about a year. My Dad thought they were very nice but we will need to get my Mom to look at them before they make a decision.

The care staff are lovely and the facility is very clean. It is small and my mother likes it. However, beware of potential "bait-and-switch" with regard to pricing and other. My Mother is functioning on a fully independent level. Very disappointed with management/ownership. They have failed to honor the contract.

This is a very nice place. The residents are very friendly. The activities calendar is very repetitive for the residents. If you can get into independent care it would work better for your loved one, as they can be more mobile. The staff communication was very good with the family. The apartment had a small kitchenette in it.

Kindley needs to be revamped old and tired and somewhat depressing. The food is from Sysco . Eggs are scrambled (poured) limited foods choices not very appetizing.. floor is rooms and rooms are not cleaned very well and dusted well at all. Contacting doctor connected with Kindley is next to impossible. I moved my father in-law because he was no longer eating lunch or dinner as the meals were less than desirable. Elderly need food that is appetizing as it’s important to maintain overall health. He is so thankful that he has been moved , the new place he ate three times the first days which he has not done in many years. I wish I had inquired where the food was coming from prior to selected Asbury. He is being cared for so much better so far . I do realize that it has only been a few days but we all feel so welcomed and that staff are very invested in the people residing here. Kindley although they are nice enough they seem to be stretched thin . Too many residence per staff . One example the staff pop open the door and say hey are you going to eat vs walking in and talking to the resident asking him to come to lunch etc . Overall the place is just to large and institute feeling .

My loved one was previously a resident at Asbury Place Maryville and our experience at this facility was overall terrible. Hidden fees, very large move in community fee, terrible communication.....my loved one didn't get their medication for days. There was a total lack of communication about my loved one's care all around. I would not recommend Asbury Place Maryville to others.

Caveat emptor. Based on my experience, the care at Asbury is very good. The business practices are not. Asbury markets itself as a Continuing Care Retirement Community. Under the CCRC concept, a resident pays a substantial upfront fee ($XXX,XXX [amount removed] in our case) and in return is promised access to elevated levels of care when needed. Do not believe that promise. When my mother needed assisted living, we learned that there was a 45-person waiting list. As a result, we were charged the SNF rate ($XXX [amount removed] /day) rather than the AL rate ($XXX [amount removed] /day) for more than three months. My mother passed away in January 2023. With the notable exception of the pastor who had known my mother for many years, no one in Asbury’s management or leadership offered a word of condolences on the passing of a 16-year resident. To add a final insult, Asbury billed for 11 days of “incontinence services” after my mother had passed away.