Best Care Senior Living LLC

My loved one is currently a resident at Best Care Senior Living at Winter Haven and things have been great for her at this facility so far. The cleanliness and friendliness are great. The staff, meals and activities are also great. She is doing great! We both love Best Care Senior Living at Winter Haven.

The staff are very professional and perform their duties in a very caring manner. When my brother had a medical episode, the staff quickly responded to ensure the appropriate medical care was taken. Also, the office staff are working with my brother by facilitating the application for necessary government benefits.

I had a beautiful tour and plan on getting my Uncle in very soon. We are from out of state so it’s tough with transportation but I cannot wait for him to move in. I also look forward to seeing how happy my Uncle will be when he sees his new home. Thank you Best Care :)

I could give a forehead kiss on every team member if I could, that’s how appreciative I am. Thanks for the great care to my mom!Bill

Best Care senior living did a great job taking care of my son. The reason I say this is because This care team went way beyond what I would have expected or what I have ever experienced. The food is excellent. Staff is friendly and caring. My son felt he belonged In this unique assisted living community. I would highly recommend talking with these folks before you make another commitment. Gary Halverson

My brother has been in this facility for 15 years, the staff is kind and friendly. The administration is always available when I need to speak to them and solves the issues in a timely manner. my brother is very happy living here.

The only thing they are providing my loved one is a roof over their head and food for them. We have hospice coming in to care for my loved one as well. I don't feel the chef is a culinary expert. The food isn't very good. I wish they had larger portions and better tasting food. The outside aesthetics need to be improved. I wish they would clean their sidewalk and parking lot to make it look nicer and trim their trees. The care for the outside of the community doesn't look good. I would recommend they would hire more maintenance employees (they only have one maintenance employee) to care for the outside, and this would help keep the appearance up after a year. The grass was actually nice, I feel that the $2300/month is not worth it. Since we have hospice coming in to bathe him, and put and clean clothes on. I am looking at the quality and not being able to see my loved one it has been very hard. We used to see my loved one each day and now that COVID-19 has happened, I am a Power of Attorney and his caregiver, and haven't seen my loved one. I am supposed to be able to see my loved one due to state law. I should be tested for COVID-19 to be able to see them. The community is talking about evicting people. These people are getting disability and social security. They sent me a piece of paper stating that my loved one has 45 days to get out of the community. I have to call each month, instead of taking it out of the bank account each month. [name removed] has been trying to cut the residents hair due to the hair salon being closed due to COVID. I feel this is a positive thing. I know [name removed] is a great place and they have a COVID test every Wednesday.

This seems like a very nice facility.

We liked this the care from this community for care for my father. The staff was caring and we did like the care. We needed a small community. I liked knowing that the meals were very good. The community was clean and maintained. They had a nice list of activies that are offered to the residents that are able to participate. We would recommend this community for the care of a loved one.

My loved one is currently at The Cottages for respite care, and it is going absolutely wonderful. They are taking very good care of her. The place is clean and the meals are great, one day when she was late getting to the dining room, they had saved a seat for her knowing she was still going. I am very impressed with the way things are handled there.

Sangetta is a wonderful lady. My uncle was with them for 9 years. They talk to them, and hug them, and make them feel really wanted. They loved the man and took good care of him, I was there at least a couple of times a week. There were a few bumps along the road, but they did an excellent job, they took very good care of him. There was a lady there that started when she was 17, and she looked at him like and uncle, and took it really hard when he passed. Some places look at you like you are a number, but not them. They were wonderful.

We've had a very good experience overall with The Palms of Punta Gorda. The staff here is very personable and professional, and they do a great job looking out for the residents. The facility looks brand new, everything is very nice looking and clean! The entire community just has a happy feel to it, we're very pleased!

I would highly recommend them to anyone, they are very, very good. Whoever takes charge there is right around there all the time and apparently it wasn't very good but he took over and it is just wonderful. They were wonderful to my mom, I had no problems, her room was clean and everything. They were just wonderful to her.

I would recommend The Cottages to families in the search of a great community. It is well cleaned and everything is always in place. I feel that my mother is safe which is very important. The meals are good so far she has not mentioned anything bad about her meals. At the moment she is not engaging in activities but they are offered.

We are happy. I feel like they have done a good job of encouraging him to be more active. He is gaining a little more independence and starting to do better. They are doing a better job than the rehabilitation place, for about 5000$ a month less. We are pretty happy.

I'm impressed with the level of care given here. It is a very pretty place and all of the help is so nice. The cost is average with others.

Overall, the care was good. There are probably 100+ patients, and for the size, they do a nice job. It was decent, not as clean, but they took good care of him. They had a nice outside area that he enjoyed. It's also locked down facility.

The compassionate care of the attendants was above average. They did what they were told to do, and they were very caring about it. And the residents could feel safe in the environment there. The food looked very unappetizing. What I felt was really lacking was activities. There were no activities at all, not even memory care related ones. But it was always clean there. The tables were clean, and they were diligent about getting the plates up after they ate. You never saw spills on the floor. If it did occur, they were right there cleaning it. My loved one was unable to care for herself, and she always smelled good and was clean.

It is cleaner than I thought it would be. It doesn't smell. They keep my loved one clean and dressed well. I would have to endorse

We chose The Cottages because it was affordable and the cottages are separate, so there was always someone in each one to look after residents. They have moved my mom to the memory care part of the facility and it has gotten better for her. You can tell the staff members really care about my mom. My favorite part about the community so far has been the easiness of it as well as the staff members, they have been great. I would recommend.